Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Requested refund and was directed to my travel agency. Edreams was worst than useless: spent 10 hours waiting for them to pick up but no answer. JAL should allow the clients to bypass a travel agency in order to manage the flights. Otherwise we are hostages of the travel agencies."
Contras: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Contras: "Breakfast could have been better"
Prós: "The service and food was great. Plains are new."
Contras: "Crew was not very helpful"
Contras: "Flight delays are always disappointing."
Contras: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Prós: "Professional and friendly crew"
Contras: "Food quality from Jakarta is bad"
Contras: "Boarding took forever and flight was delayed"
Prós: "The crew was amazing!!"
Contras: "Nothing! Excellent flight!"
Prós: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Contras: "The movie selection and meals were not bad, but I've had better on other airlines."
Prós: "The crew and food both are amazing."
Contras: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Contras: "Great experience all around. Need to improve access customer service support."
Prós: "Beautifully presented and tasty Japanese food. Electronic windows."
Contras: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Prós: "everything went well. food and service was great."
Contras: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Prós: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Contras: "None whatsoever."
Contras: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
Prós: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Contras: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Prós: "The flight attendants were first class."
Contras: "A small snack would have been nice, even a small bag of pretzels. Anything."
Prós: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Prós: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Prós: "Crew was very pleasant"
Contras: "Food was fair, not great."
Prós: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Contras: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Prós: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Contras: "They every bad customer service, I never seen before"
Prós: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Contras: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Prós: "Clean and very good service."
Prós: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Contras: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Prós: "Food was pretty good."
Contras: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Prós: "Food and drinks"
Prós: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Prós: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Contras: "Selection of video entertainment could be increased and improved."
Contras: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Prós: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Prós: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Prós: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Contras: "Small leg room."
Prós: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Contras: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Contras: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Prós: "The service, food, entertainment, everything was perfect. Thanks so much"
Prós: "The ground crew in HKG airport was really helpful."
Contras: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Prós: "Very spacious and comfortable, modern plane"
Prós: "JAL in general."
Contras: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Prós: "The crew were cooperative and the supplies were good"
Contras: "The chairs were not comfortable and the toilets were so dirty"
Prós: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Wheelchair assistance should be improved.
Mais opções de filmes em português.
Perfeito em todos os aspectos
The ewr Athens Dubai plane did not have USB ports
Prós: "Seats and entertainment is good."
Contras: "Crew is insulting passengers and really bad attitude"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "Plane was modern and more comfortable than most"
Contras: "I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up."
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Contras: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "Yes crew was good. But the seats being economy, were very congested having very less leg space."
Contras: "Can't say."
Contras: "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."
Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."
Prós: "The crew were awesome. I was very comfortable."
Prós: "I like overall, food , entertainment, cleanliness and the amazing crew."
Contras: "I would fly again with emirates."
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Crew was great"
Contras: "Not enough room for baggage"
Prós: "Tripulação e assento"
Prós: "My mom was very happy with food and specially the open seats."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Contras: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Prós: "It was wonderfull"
Contras: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Prós: "In flight attention and comfort"
Contras: "Long distance between gate in and plane. Travel via bus to plane wasnt good."
Prós: "Easy check in and comfortable flight. The crew are very helpful."
Contras: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Prós: "Crew is friendly, flight was smooth and timely."
Contras: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Prós: "The food was amazing. The entertainment was amazing The boarding process was very seamless Everything was done on time"
Contras: "Honestly, nothing. I was beyond impressed."
Prós: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Contras: "A lot of background noise when using the supplied headphones"
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "A footrest would make the flight perfect."
Contras: "No footrest. Legs got tired. Felt like lifting them up."
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Contras: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Prós: "I love everything and I will flight with them again . A very positive experience."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Food, entertainment and timely flights"
Contras: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Prós: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."
Prós: "Your staff is professional and endures difficult situations patiently and professionally. Kudos to them,"
Contras: "No wi-fi even though the flight was advertised otherwise. I chose Emirates because of wi-fi availability. The reason I was given for non-availability of Wi-Fi was that the airplane was brand new...which seemed a little convoluted for these times."
The staff were really friendly and very accommodating. There was a slight delay on our departure though…
Excelente opção para rotas para a Asia
More Bollywood and Telugu movies, food options
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
They did not let my uncle fly
Contras: "Food options were very similar. And the pre-made meals are hit or miss"
Prós: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Contras: "I can't think of anything that wasn't good."
Prós: "The 1-hour complimentary wifi."
Contras: "Hope they had the immigration/arrival card on the airplane."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "No comments."
Contras: "No comments."
Prós: "Amazing crew. Great service in economy."
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "The crew was good. Good movie selection."
Contras: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Prós: "Everything was GREAT!"
Prós: "flight attendants were not friendly enough."
Contras: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Contras: "The flight is too long"
Prós: "professional and courteous staff. Food is even better than a Lufthasa flights"
Prós: "Departed on time. Courteous staff."
Contras: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "I like that they deliver me safe and sound to Vietnam"
Contras: "I would prefer no interruptions while I am watching my movie"
Prós: "Aircraft was very nice and comfortable. Flight crew as friendly."
Prós: "Servico espetacular"
Prós: "Nice airplane, great crew."
Contras: "Beef stroganoff was terrible"
Contras: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Prós: "Modern plane and great crew."
Prós: "The plane was very new and wasn’t crowded."
Contras: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Prós: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Contras: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Prós: "Last row seats are never optimal but tha flight attendants were above par!!!"
Contras: "Wonderful people! Cannot day enough about the difference that makes."
Prós: "Good entertainment."
Contras: "Very cramped seating."
Prós: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Prós: "Food was excellent. Service was excellent."
Contras: "Entertainment was limited."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Contras: "There is nothing in particular .. but i woud suggest .. more good food."
Prós: "Access to entertainments"
Contras: "CRYING BABY BUT I UNDERSTAND THOUGH"
Prós: "The convenience because it goes to Nagpur directly"
Contras: "A very long flight. It was very tiring. Security check in Doha was unnecessary, because we already had it in nagpur"
Contras: "Extremely small leg pitch"
Prós: "Liked everything."
Contras: "Nothing was wrong but excess bagage fee is high"
Prós: "Good legroom, friendly crew."
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Contras: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Prós: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Contras: "Meals could have been better. The good didn't compare to business class on other airlines."
Prós: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Prós: "Polite staff keen to help"
Contras: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Prós: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Prós: "Had a great experience with this flight"
Prós: "Crews behavior was amazing"
Contras: "Menu/food Less choice"
Clean plane, professional crew, good food, comfortable seat,
If you can put on new planes on this route.
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Prós: "Swiss doesn't"t always have comfortable planes but this one was super comfortable"
Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Prós: "It was ok."
Prós: "Great attentive crew."
Contras: "Boarding has no groups, seats are small"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight was 90 minutes late."
Prós: "Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point."
Contras: "Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing."
Prós: "The food"
Contras: "If there was Headphones on flights"
Prós: "Crew was fantastic"
Contras: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Contras: "Nothing. The best airline I've flown across the board."
Prós: "The transfer after the flight was very helpful."
Contras: "Entertainment was absent."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Contras: "The food standard seemed to be lowered a little bit, but still very well prepared."
Prós: "Lots of room because plane was half full"
Contras: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Prós: "The crew , comfort"
Contras: "The long delay on take off (4 hours +) in Zurich"
Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Contras: "Delayed, bad entertainment system, lost our luggage"
Prós: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Contras: "Nothing, everything was superb"
Prós: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Contras: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Contras: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Prós: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "Crew was nice."
Contras: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Prós: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"
Contras: "The line at the check in was quite long. Luckily I had only carryon"
Contras: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Once staff arrived all went well."
Contras: "The flight was scheduled for about 1pm and we arrived with another connecting flight to the Athens airport at 8am as that was our only choice. No staff arrived until 11am to check people in and take baggage. We were flying business and would have liked to check in earlier and make our way through security to the business lounge but could not and had to wait for three hours. It would have been nice to have one person on duty."
Prós: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Contras: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Prós: "+ Crew, professional and polite."
Contras: "- food unevenly cooked - No entertainment - Small toilet"
Prós: "The planes were clean and in good repair. The staff was well trained, polite, efficient. The food was excellent. Our entire experience with Swiss Air was the best in ten weeks of travel we have completed this year."
Contras: "There was nothing that disappointed us in our experience with Swiss Air."
Prós: "Food wag good, plane comfortable"
Contras: "Transfer at Zurich"
Contras: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."
Prós: "Premium Economy did not meet our expectation compared to even US airlines."
Contras: "Crew Service was not very good."
Prós: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Contras: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Prós: "Professional and friendly Crew & the movies"
Contras: "Too cold, seats to narrow, food not so tasty."
Contras: "Suggest online check-in providing change seat options"
Prós: "Crew was excellent. Entertainment choices were excellent."
Contras: "One both flight my food preference was gone before I could choose."
Contras: "The television got black out 6 hours before landing..dont have a choice but yo sleep."
Prós: "Everything was excellent, crew, seat, food"
Contras: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Prós: "Excellent crew"
Contras: "It was nice experience"
Prós: "Crew was very efficient and boarding was easy."
Contras: "The flight was late."
Contras: "The flight was three hours late."
Prós: "Yes for both."
Prós: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Contras: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Prós: "One of the nicest crews I've had the pleasure of flying with"
Contras: "Nothing I could tell at the moment....."
Contras: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Contras: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Contras: "I didn’t have a pillow."
Contras: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Contras: "The seat was a bit small for me, legroom a bit tight."
Contras: "Too salty for the meal"
Prós: "their korean movies"
Contras: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
Contras: "Plane was old and not Super comfortable. Also no WiFi!"
Prós: "very friendly staff, meals were very good, much to choice in the inflight movies games, etc."
Contras: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Prós: "Not much, quick though"
Contras: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Prós: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Prós: "Boarding and staff"
Prós: "The flight attendants were pleasant and so was the flight."
Contras: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Prós: "The crew is bilingual and they work and move fast"
Contras: "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."
Prós: "Great food and leg room"
Contras: "Did not leave enough time for a smooth transfer between flights"
Prós: "The Attendants were excellent"
Contras: "I am a big man and found the seats a bit tight"
Prós: "Cathy service"
Contras: "Seat didn't recline"
Prós: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Prós: "Boarding was smooth."
Contras: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Contras: "Less choices of movies"
Prós: "Comfortable seats, clean toilets, great service"
Contras: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Contras: "Delayed flight"
Prós: "Service with hospitality impressed me.Prefer to travel in cathay pacific air lines in future travel plans."
Contras: "The cabin was very warm and uncomfortable. Water was served after 1hr of the flight"
Prós: "Good leg room in coach. Comfortable seats."
Contras: "All good"
Prós: "All as expected - no surprises"
Prós: "Everything was good"
Contras: "Food. Need veggies"
Prós: "The plane actually arrived an hour earlier than expected."
Prós: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Contras: "None experienced"
Prós: "Stewardesses were cordial"
Contras: "would it be possible to get some Christian-friendly movies? Seats were cramped."
Contras: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Prós: "The food"
Contras: "seat did not recline."
Prós: "That I slept for most of the flight Advil pm is awesome"
Contras: "If you are a smoker find some way to keep your lighters for there are smoking areas. Had no fluid or flints in the knock off zippos I bought in the Philippines they still made me check my book bag which held everything of mine including my coat not cool"
Prós: "there an attentive airline. Good service an on time flights"
Contras: "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"