Voos para Tóquio

Prós: "Crew service is excellent!"
Contras: "The seat is really cramp and tight!"

Prós: "crewe were excellent"
Contras: "nothing !"

Prós: "Comfort as usual"
Contras: "No idea"

Prós: "The crew was very good. The service was fine."
Contras: "The food could have been better."

Prós: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Contras: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Prós: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Prós: "Overall the flight met expectations for service, comfort and food."
Contras: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Prós: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Contras: "There isn't a bad comment."

Prós: "Crew were very hospitable"

Prós: "ANA is always efficient and polite."
Contras: "Just drinks no snacks on this flight"

Prós: "Friendly attentive staff."
Contras: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"

Contras: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Prós: "All."

Prós: "Food and entertainment has to be better."
Contras: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."

Prós: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Prós: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Contras: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Prós: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."

Prós: "comfortable seats"
Contras: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."

Prós: "The crew were very nice, kind and professional."
Contras: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."

Prós: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Contras: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."

Prós: "Excellent legroom. Very polite staff."
Contras: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Prós: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Contras: "If the seat reclined a bit more, would be nice."

Prós: "Food"
Contras: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Prós: "Crew amazing and food very good."
Contras: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."

Prós: "Very efficient, friendly and helpful staff"
Contras: "Food was gross."

Prós: "Very efficient"
Contras: "Food was not good"

Prós: "Staff and crew and food!"
Contras: "We could not check in online. This was frustrating and we do not know why?"

Contras: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Prós: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Contras: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."

Prós: "Food is good. Entertainment options are fantastic"
Contras: "Seats are very very narrow"

Prós: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Contras: "In flight meal could be improved"

Prós: "Food and Sitting Space"
Contras: "Nothing"

Prós: "Food"
Contras: "Sitting space"

Prós: "Shortest duration"

Prós: "I like the nice and warm service from the crew"
Contras: "Food can be more variable but overall its oke"

Prós: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Contras: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Prós: "Seat was good and slept like a baby"
Contras: "Nothing really, slept the whole way"

Prós: "Flight spot on time."
Contras: "Can't think of a better thing"

Prós: "Crew was professional and charming"
Contras: "Nothing really, one of the best short haul flights in the world"

Prós: "Free alcohol on international flights is always a plus."
Contras: "The movie selection was not as expansive as I've seen previously."

Contras: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"

Prós: "Very comfortable"

Prós: "High quality fit out, amazing flight crew, great food."
Contras: "Movie selection could be greater."

Prós: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."

Prós: "One of the best inflight meals. They serve snacks on top of main meal."
Contras: "The shuttle bus to the plane was crowded. Limited movie options."

Prós: "Seat"
Contras: "Food was a bit salty. Bread was so cold."

Contras: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."

Prós: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"

Prós: "Again seats space could be better. Crews were very attentive."
Contras: "Other passengers reclining their seats could be a nuisance..."

Prós: "Clean cabin and good service"
Contras: "Not every body is doing extra miles to make customer happy"

Prós: "crew was pushing , no time in an rush all the time"
Contras: "service level"

Prós: "I like the crew members"
Contras: "Entertainment selection and food could be better"

Contras: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"

Prós: "Crew was amazing"

Prós: "The crew was very helpful and courteous."
Contras: "The flight was delayed and I decreased my time in Singapore"

Prós: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Contras: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."

Prós: "Yes and yes"
Contras: "Not sure because I have never had a better experience."

Prós: "Crew , announcements were restful , not loud and blasting like some airlines"
Contras: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."

Prós: "Superb service."
Contras: "Meals were average for airlines"

Contras: "Comida poderia ser melhor."

Contras: "Cramped seats, no leg room, horrible food, stupid COLD snack!"

Prós: "The crew was amazing. The seat were uncomfortable"

Prós: "Overall good"
Contras: "Boarding needs better management."

Prós: "Okay in general, nothing impressive"
Contras: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."

Prós: "Dim sum between Hong Kong & Singapore."

Prós: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Contras: "Nothing."

Prós: "Great service always smiling, flight on time, overall a great way to fly."

Prós: "check in went smoothly. helper was friendly and helpful."

Prós: "Easy red eye flight, just slept the whole way"
Contras: "Singapore airline is always awesome. Crew professional and very caring"

Contras: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."

Prós: "Short flight"
Contras: "N/A"

Contras: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."

Prós: "Excellent service and attitude from ALL crew! Roomy premier economy!"

Prós: "I was inpressed"

Prós: "Great experience"
Contras: "Seating arrangement was bad"

Prós: "Not much"
Contras: "Not as good as they were once"

Prós: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"

Prós: "I like the services from Singapore Airlines."
Contras: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"

Prós: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"

Prós: "Amazing service and comfortable lay flat bed"

Prós: "I like the personal TV, my foot rest and water holder frequent water serve,"
Contras: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"

Prós: "Crew was overall friendly"
Contras: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"

Prós: "New movies! Yes!"
Contras: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."

Prós: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Contras: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."

Contras: "Food was very poor."

Prós: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Contras: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."

Prós: "The crew is friendly and helpful"
Contras: "Equipment rather poor, screen isn't very clear, hard to read subtitles."

Prós: "they even addressed me by name"

Contras: "Headphones were not functioning properly"

Prós: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Contras: "Sound quality of ear buds was not good. No issues if you travel with your own."

Prós: "Attendants are always nice, flight is always smooth."
Contras: "Nothing!"

Prós: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"

Prós: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Contras: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."

Contras: "old facilities"

Prós: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"

Prós: "Everything else was good"
Contras: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."

Prós: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."

Prós: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Contras: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."

Contras: "Tv and food"

Contras: "Seat legroom"

Prós: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Contras: "In-flight entertainment films were a bit limited"

Contras: "Foot rests in economy - better ventilation options airflow"

Contras: "Flight was delayed - missed connection in Istanbul"

Prós: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Prós: "We were told by terminal staff in Istanbul that the fkught was on Turkish Airlines.We waited in line at the first ticket counter and then we were sent to a second ticket counter where we waited in line again. We were sent to a 3rd counter where the Supervisor was chatting with a lady for 20 minutes. When we reached the counter we were told it was too late to board and we had missed our flight even though there were still 35 minutes to flight time. Turkish Airlines staff would not help us any further and we had to go purchase another ticket."

Prós: "Everything went well"

Prós: "It was help full"

Prós: "Everything"

Prós: "As above"

Prós: "Excellent staff."
Contras: "Very cramped, even for economy."

Prós: "I love the food and the movies"

Prós: "Quality service and efficient"

Prós: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Contras: "There was nothing really to dislike here."

Prós: "Leg room was OK"
Contras: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Prós: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Contras: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Prós: "Food is really decent in economy. Good portions and variety."
Contras: "Leg room seems tight compared to other airlines."

Prós: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Contras: "My bag was lost"

Prós: "Food and crew amazing..I guess Turkish airline going to be best"

Prós: "On time, friendly, good food"

Prós: "Food was very good and the flight attendants very friendly."

Prós: "Food and service is excellent. Istanbul lounge is great."
Contras: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Prós: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Contras: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Contras: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"

Prós: "In flight entertainment and snack even for a short 1 hr flight"
Contras: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"

Prós: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Contras: "No negative points to make."

Prós: "The staff were very welcoming and the seats were very comfortable"
Contras: "Flight was a little delayed"

Contras: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

Prós: "Nothing"
Contras: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Prós: "Comfortable, on time and as always good service from Turkish Airlines"

Prós: "Nothing"
Contras: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Contras: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Contras: "The worst airline I have ever flown with, worst disruption management"

Contras: "I could not use my ticket I was trying to extension date but customer services terrible"

Prós: "Facilities are really nice"
Contras: "I only got one boarding pass at the check in."

Prós: "their services in the plain and they are very discipline as well"
Contras: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"

Prós: "The amazing entertainment system."
Contras: "The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much."

Prós: "I am a disabled passenger. Turkish look after me well."
Contras: "No complaints. Good service"

Contras: "The flight was cancelled and I still didnt receive my refund."

Prós: "Free meal and drinkd"
Contras: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Prós: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Contras: "Eight hours waiting for a connecting flight at Istanbul airport."

Prós: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."

Prós: "The service was very good as always with Turkish."
Contras: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."

Contras: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

Prós: "Crew and efficiency"
Contras: "Too hot in the plain"

Contras: "Tightly set seating was very uncomfortable."

Prós: "loads of room, great entertainment system, nice crew and the food was very good too."

Prós: "Friendly crew"
Contras: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Prós: "Nothing"
Contras: "Never returned my money when the flight was canceled"

Contras: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"

Contras: "Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?"

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "I loved the Awesome Check in lady from United airlines, her name is Sandra and she is pure awesomeness. I also loved the air hostesses for the care they have given me from the time I set foot On the plane until I left."
Contras: "The attitude of the Lufthansa gate staff was anything but welcoming. Reaching the gate for the Lufthansa flight was greeted with my name shout from a distance, and my apologise for being late were met with shrugs! Not only that, but my 3 checked bags are still in at IAD, I didn’t receive in CAI!"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Contras: "I did not like the food"

Prós: "Seat had spacious leg room entertainment was very good"

Prós: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Contras: "Food was mediocre."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "there is a big amount of space between the rows making sitting very comfortable"
Contras: "lack of ventilation above the heads"

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Big airplane:)"
Contras: "I like Lufthansa but but I was on standby this is stressful this I don’t like. Over book I’m sorry but service awesome"

Contras: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "Food service everything"
Contras: "Everything was just perfect"

Prós: "entertainment options were great"
Contras: "rushed from connecting flight and then had to go through passport security check point"

Contras: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."

Prós: "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Contras: "The guy behind me coughing all over me. Not exactly your issue though."

Prós: "Impecable service. Even worth flying through FRA."
Contras: "Nothing. Everything, as always, great. Keep it up."

Contras: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."

Prós: "Crew was extremely warm and friendly."
Contras: "Movie/TV selection could be wider/better"

Prós: "One of the crew members was very nice. She made an effort and acknowledged my kids. The rest of the crew wasn't friendly."
Contras: "We were literally the last ones to get food. My child didn't actually get a meal. The only option left was fish, we do not eat fish. Our bag didn't make it. We were assured it will be delivered same day. It wasn't. It was Christmas and we had to drive to another airport to get it otherwise we would have been left without the luggage for the entire holidays, our gifts were in it. We had to spent time away from our family and drive 2plus hours to get the bag."

Prós: "Very polite and patient staff. They are getting professional. The food is great for airline food. Very comfortable. But the movie touch screens need improvement."
Contras: "Touch screens need improvement."

Prós: "The good organization and the friendly atmosphere."
Contras: "The bad movies."

Prós: "The crew was kind and helpful and the movie selections, food, and seats were all great."

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Contras: "Economy seat space is small for 11 hours flight. get the meal of my choice, also as I tried to check in at home, the system did not give me choice to check in or change the seat."

Prós: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"

Prós: "2 hours delayed in Munich"

Prós: "Seat and service on board"
Contras: "It was difficult to watch the movies. Some of them were stuck and couldn't be played. Only after a while they "unlocked"."

Prós: "Good aircraft good reception everything good tks"

Prós: "Lost during the flight from LAX to Frankfurt, flight number 451 Lufthansa. Reward offered If found. Please email me if you have any information! Thanks Margot Strong"

Prós: "Houve atrasos mas saídas"

Contras: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Contras: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Contras: "A man sitting behind me probably took off his shoes and it was just terrible to smell his stinky feet..."

Prós: "Friendly, polite, very helpful staff; comfortable ride"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"

Prós: "Entertainment system helped time pass on 10 hour flight."
Contras: "Again, boarding was late."

Prós: "Food TV movies service cab crew."

Prós: "Got two meals , very good service"

Contras: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."

Contras: "The head rests were very uncomfortable."

Prós: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Contras: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Prós: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Contras: "I hate paying for water but I seem to do this all over town."

Prós: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Contras: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Prós: "On time"
Contras: "Free bags under Corbin"

Prós: "The crew were professional and courteous"
Contras: "Nothing, as it’s a short flight!"

Contras: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Prós: "Great crew"

Prós: "Lovely crew, very good entertainment system."

Contras: "Clean up the planes better"

Prós: "The fact that we were offered an additional round of water and the friendliness of the crew."

Contras: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Prós: "I was i business class and the crew were very good"
Contras: "nothing as it was not a long flight, only 3 hours"

Prós: "I got to my destination"
Contras: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Prós: "I got there"
Contras: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Contras: "2 hr delay"

Prós: "reasonable leg room comfortable seat"
Contras: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Prós: "New plane, good food choices."
Contras: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Prós: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Contras: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Prós: "Speedy boarding process, good meal choices."
Contras: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Prós: "Speed boarding process."
Contras: "No entertainment system on a 3 hour flight..."

Prós: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Contras: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Prós: "Service good. Staff good"
Contras: "Very cold at night"

Prós: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Contras: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Prós: "All good. Very hospitable cabin crew, great service."
Contras: "Nothing."

Prós: "Good selection of movies. Cool flight data display."
Contras: "Seems colder than other flights I've had."

Prós: "In business class, seating arrangement, menu and entertainment excellent"
Contras: "Nothing"

Prós: "The hot Asian stewardess was really nice."
Contras: "The turbulence."

Prós: "On time"
Contras: "All was well. Long bus ride to the planr"

Prós: "Food, entertainment, service"

Prós: "Customer service and efficiency"
Contras: "The delay because of a software glitch"

Prós: "Good food."
Contras: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."

Prós: "The staff were exceptional , good food."
Contras: "Not really business class seats."

Prós: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Contras: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Prós: "The staff was professional and friendly. The waits were short on boarding."
Contras: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Prós: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."

Prós: "Good smooth flight, on time. No complaints"

Prós: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Contras: "Food was terrible."

Prós: "Good flight, on time, nice crew"

Prós: "Crew, entertainment and food service was excellent"
Contras: "Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!"

Prós: "modern aircraft, excellent service , nice crew"

Prós: "Clean and comfortable seating"
Contras: "50 minutes delay. Food tasted funny like old leftovers."

Contras: "food"

Contras: "long waiting time in the bus before the flight"

Prós: "Great service, staff and punctuality"
Contras: "They changed the plane & seats"

Prós: "Great service, staff and punctuality"
Contras: "The food was soggy and overheated"

Prós: "The new Airbus A350"
Contras: "Onboard food and drink is quite expensive"

Prós: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Contras: "Amenity kit was a little basic."

Prós: "Far better quality and value than BA, it's OneWorld partner."
Contras: "It was all good."

Prós: "The plane was good, the flight time was nice, just 9.5 hours."
Contras: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."