hotéis em Tóquio

Contras: Precisam de mais elevadores. Levou um elevador off line para PM durante o horário de check-in / check-out ocupado. Não muito inteligente.

Contras: Mais elevadores. Eles tomaram um dos elevadores off line para PM durante o check-in / check-out. Não muito inteligente.

Prós: Quarto e cama extremamente confortável, buffet de café-da-manhã com muitas opções e estação de ovos ao seu gosto. A equipe experiente e amigável.

Prós: Quarto pequeno mas acolhedor. Localização perfeita.

Prós: I booked this hotel for my daughter and partner , she just Emailed me to say that it was excellent , big comfy bed , nice view , exciting location

Contras: The overall experience with the hotel was positive , nice room , good location

Prós: Hotel was clean.

Contras: The location of this hotel was not great. Pretty far away from the train station. Nothing in the immediate area. Wouldn’t stay in this location again.

Contras: walking distance to Shinjuku Station was quite far especially the weather was cold in December.

Prós: blueberry and cassis from the safe was awesome. happy hour on lvl13...beautiful view. solo traveller here... loved it from the moment i arrived except for rain on my first day besides that... would recommend to anyone

Contras: the lobby floor. when walking through with wet shoes on a rainy day just makes a noise that irks the soul and echos

Prós: Location and amenities

Contras: Nothing expected small room size but configured for comfort as possible. Did wish there was a blind for bathroom although glass is shaded could still see body shadow thus did not stand to shower

Prós: Hotel was very clean and the staff were nice. They also spoke English very well.

Contras: Hotel was far away from Shinjuku station. It was also in the middle of the red light district. Not really my thing. Wouldn't stay here again.

Prós: Location

Contras: Price vs value received

Prós: Always sparkling clean and the hotel location.

Contras: Room size (small) and the furniture which seemed a bit old. I was expecting something more modern and lighter.

Prós: Customer Service was amazing. Very welcoming. Will be back at end of week for the remainder of our stay in Japan.

Contras: Nothing I can fault...

Prós: Great location and easy walk to all sites.

Prós: Loved the view and club lounge. The staff were awesome and gave us a free upgrade! such a lovely hotel and great location.

Prós: Great staff and location ... fantastic rooftop bar and restaurant. Rooms v small

Contras: Tiny rooms for cost

Prós: A banheira era excelente depois de um longo dia de passeios. A equipe foi amigável e útil. 7 11 no mesmo edifício. 12 minutos a partir da linha Yamanote.

Contras: Não fiquei mais tempo.

Prós: O hotel é muito bem localizado

Contras: O interior do meu quarto era muito antigo. A mesa estava sem verniz e o quarto cheirava muito mal.

Prós: Excelente pequeno-almoço.

Contras: N/A

Prós: The location of this hotels is perfect, it is in the middle of everything in Shinjuku. While it is thriving, lively area outside, the rooms are quiet on the inside. The rooms come with blackout curtains to keep out the bright light. It is a 5 minute walk to Shinjuku station. there is a 7 Eleven conveniently located on the ground floor. You can easily walk to many department stores, Omoide Yokocho, Golden Gai, Shinjuku Gyoen, the Tolkyo Met. Gov't Building and more. The bathrooms are awesome and the twin rooms are quite spacious.

Contras: We accidentally arrived during the Coronavirus outbreak, the trip had been planned for months. The hotel had to change some of their services, specifically the breakfast, but there was nothing they could do for that. You can't offer a buffet during a pandemic. They did everything they could to make the guests safe while still offering a world class level of service and kindness.

Prós: Location can’t be beaten. In the heart of Shinjuku and right next to the main shopping area, definitely the best place to stay for location. Staff are extremely friendly, attentive and provide great service. Cleanliness is good with a great size bathroom: only downside is the room side and space in the room itself, fairly compact - so those wanting more space would be find somewhere bigger. Bed and pillows provided could be better, bed is rock hard and pillows vary from too soft to rock hard too. Apart from the issues, highly recommended

Contras: Rock hard bed and pillows. A little cramped

Prós: GREAT location, kindest and helpful staff in the lobby and at restaurants! Assisted with daily itineraries and suggestions on how to navigate the city and different areas!

Contras: Room was small and don’t have dressers but you don’t spend enough time in the room to notice, just asked for extra hangers organized on the couch! The shower and restroom were separate (in our room at least) and I loved this! Shower also had the best water pressure, very clean!!

Prós: Loved our stay at Hotel Gracery Shinjuku! Room was comfortable and we were on the 29th floor so the views a were amazing. Location was great and close to restaurants and shops and train stations. The room was cleaned daily which was nice to come back to each night. Would highly recommend!

Prós: Staff were friendly and helpful

Contras: Small room, more hooks or a shelf would of really helped

Prós: Great Locations. Lots going on in he area: shopping, restaurants. Room was a good size compared to most we've seen in Japan. Walk to subway makes it convenient to get to other parts of town.

Contras: A lot of young people gather in the area at evening/night and make a mess on the street as there are no public garbage cans for some reason. Reception is on the eight floor, not ground level.

Prós: Staff very friendly and helpful

Contras: Small claustrophobic room.

Prós: Excellent location, free wifi, friendly staff

Contras: Room is small!

Prós: Café da manhã muito bem servido, opção japonesa e opção ocidentalizada.

Prós: Atendimento dos funcionários

Prós: Localização muito boa

Contras: Tamanho dos quartos

Prós: Localização

Contras: Serviço foi "irregular", particularmente no lounge. O preço era muito alto para a média de qualidade dos quartos.

Prós: + Melhor serviço (falam inglês) + Melhor localização (a 5 minutos a pé da Estação de Shibuya) + Melhores vistas + Extremamente limpo e confortável + Luxuoso + Vale a pena o custo da estadia

Prós: A equipe foi muito agradável e útil. O quarto era limpo. Não é o melhor ou o mais moderno mas é o básico. Bom banheiro reformado. Abdares barulhentos. Serviço de Transporte do aeroporto é incrível!

Contras: As mesas de cabeceira são um pouco ruins. Fora isso, tudo foi bom.

Prós: We stayed at Cerulean for more than 10 visits to Tokyo. Cerulean staffs are fantastic, and always looked after us. Our home in Tokyo, highly recommended!

Contras: nothing

Prós: Bed was firm. View was wonderful. Staff was very friendly and knowledgeable.

Contras: No complaints

Prós: Old school Japanese charm and omotenashi

Prós: Cama muito confortável

Contras: O recepcionista foi muito antipatico

Prós: Room price was reasonable, however, breakfast was 33k yen ($30) and $20 for the gym. Although expensive, the breakfast bar is excellent - better than most I've had here in the states. The bar at the top floor was cool with good ambience. Most of the staff speaks some English and are very helpful.

Contras: Do not recommend the expensive Japanese restaurant in the hotel. Shrimp tempura did not taste fresh and other dish not worth the cost.

Contras: Os funcionários são muito simpáticos, porém não resolvem bem os problemas. Muito burocráticos.

Prós: Excelente localização, ótimas instalações e equipe atenciosa. A vista do quarto é simplesmente maravilhosa.

Contras: O preço cobrado pelo café da manhã é altíssimo, desproporcional ao valor da diária.

Prós: Our room was well appointed and everything worked well. No marks or scratches to show wear and tear. The in room sound system was great and the complimentary unlimited data smartphone was extremely useful.

Contras: While the Executive Lounge was a nice haven to relax in and very classy, the food selection should be changed more regularly. There were no changes in the food/drink offerings across our entire five day stay.

Prós: Cade da manha super completo e o quarto extremamente confortavel e limpo.

Contras: Looby area poderia ter mais sofas e areas de espera mais confortaveis.

Prós: Very central and great to explore the city Amazing view

Contras: Bad room service Bad laundry service Old carpets, outdated interior Additional charge for pool and gym Not even close to European 5 star standard

Prós: After arriving in Tokyo following a long flight it was great to be staying somewhere that was an easy distance from the airport. On arrival staff were friendly, helpful and spoke excellent English. The bed was super comfortable and the view from our 29th floor room was pretty spectacular. The hotel provided us a great base for our 4 days in Tokyo and the top floor bar was a lovely place to end the day. The breakfast was nothing spectacular but set us up for the day and it was also possible to use the voucher for lunch, which was a nice option.

Prós: Boa localização, vista incrível da Tokyo Skytree. Acomodação muito confortável. Limpo e com uma equipe atenciosa.

Prós: The politeness and readiness to assist of the whole staff from reception point to breakfast restaurant. The ultimate cleanliness. The most extensive choice of food and beverages at breakfast, including sections dedicated to foreign cuisines. The perfect location nearby metro and JR station.

Contras: Proficiency in English which every staff member lacks significantly, however at the end of the day, we could understand and be understood one way or another. That is the fact you face all over Japan, whatever the reason.

Prós: Quartos confortáveis

Prós: Quarto grande para o padrão japonês. Ficamos num quarto quádruplo e tinha armário, frigobar e cofre. Café da manhã muito farto (tinha até açaí, que eles anunciam como um prato havaiano

Prós: café da manha maravilhoso, para todos os gostos (ocidental e oriental)

Contras: O restaurante, na hora do jantar, fechava MUITO cedo. Tinha que sair do salão até as 9pm.

Prós: Para os padrões japoneses de Tóquio o tamanho do quarto até que é razoável

Contras: Já que o espaço é restrito poderiam ter uns ganchos na parede para pendurar bolsas e casacos

Prós: The location was really good. There is nearby shopping n food all within 5mins. Travelling was a breeze as kinschio is only 3 station away from tokyo station. Free shuttle to disneyland was also really helpful for us as it our first time to tokyo Disneyland with my 4 yr old son. Even can take their local bus to tokyo skytree, which was a good experience for us. Bed n pillow was really comfy..

Contras: The small size of the room which is kinda of expected in Japan hotel. Customer officer aint really good in English. Only very basic English.

Prós: Camas confortável, espaco do quarto e do banheiro, localização bem próxima ao metro. Se retornar a Tokyo certamente me hospedo nele.

Prós: It’s location is very convenient. The staff members are very helpful and accommodating. They are generous with amenities and also offer a shuttle service to and from the airport. Thank you, we enjoyed our stay!

Prós: The breakfast was really good, staffs are nice, environment is super clean.

Contras: no

Prós: This is our go to hotel in Tokyo. We've stayed here for 3 times already and everytime, the service is exceptional. Rooms are big and comfy. Breakfast is great and amazing. The location is very near kinshicho station which has access to most parts of tokyo. Its very near the sky tree ( 5mins by train). It is connected to a shopping mall (arcakit) that has groceries and everything you can think of. There are also convenient store and restos near it. Hotel provides free transpo to disney land ( to and from). Offers discount to sky tree. There is also an airport limo that directly stops in the hotel driveway. Staff is very helpful and would go out of their way to assist you. Shout out to Ms. Aira Kim for being so helpful during our 2nd and 3rd stay. Will definetely stay here agan foe our forth and so visits to tokyo.

Prós: Room was comfortable and clean. Breakfast was good. Buffet was not operating to to the Covid 19 virus, but was served to your table by the staff. Restaurant staff were very nice. Good location near Kinschico station and a lot of dining options nearby.

Contras: Pillows were horrible, small and with some grain layer? My wife found the bed hard.

Prós: Just like the title!

Contras: One minor maintenance that we told the staff about.

Prós: As opções de pequeno-almoço são boas.

Contras: O banheiro do quarto na ala sul tinha um leve cheiro de esgoto às vezes.

Prós: Localização

Contras: O quarto e o hotel não são muito modernos

Prós: Staff were approachable and spoke English. Room was large and comfortable with various furniture to make your stay comfortable. Portable Wi-Fi is given to guests and it is clear that the hotel thinks of providing whatever they can to ensure that the guests have a pleasant stay with Keio Plaza Hotel, with various services like Bus Limousine booking (to the airport) and convenience store available within the hotel itself.

Contras: While not too far, Keio plaza hotel is a fair distance away from Shinjuku station (about 10 minutes). As a premium hotel, it is only natural that other aspects such as the food is a little more pricey to justify the top-tier service they provide for their guests.

Prós: Close to Shinjuku station. Fun restaurants nearby.

Contras: Waited on average 10 minutes for elevators, which were full and stopped almost every floor. No seating in lobby. Restaurants in hotel very overpriced. Would not stay there agin.

Prós: Great location

Prós: Localização excelente e instalações amplas o que não é comum em Tóquio.

Prós: Good location and room - great breakfast

Prós: Localização, equipe

Contras: Os quartos poderiam ser um pouco mais modernos

Prós: A localização é excelente e um bom café da manhã para os padrões japoneses. O hotel tbm oferece aos hóspedes serviço de armazenamento de bagagem

Contras: Só do fato do piso ser carpete

Prós: There was shuttle bus to airport directly. That was really convenient for us.

Prós: Localização excelente e bom café da manhã Quarto compacto e com carpete

Prós: The location was amazing but that's about it

Contras: Rooms very outdated, very pretentious staff, everything that has to do with this hotel is ridiculously overpriced! We to check out one hour later than planned after a 6 night stay and they asked us to pay a fee... very disappointing

Prós: Otimo hotel, café da manhã muuuito gostoso, varios restaurantes dentro do Hotel, ótima localização.

Prós: location

Contras: check-in staff was unfriendly and not welcoming at all. You should learn from KYOTO !!!!!!!

Prós: the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international

Contras: Cannot think of a thing we didn't like

Prós: Very convenient

Prós: Comfortable and convenient.

Contras: Everything is fine.

Prós: free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops

Prós: The hospitality

Prós: Boa localizacao, com facil acesso a estacoes de metro e restaurantes com vista (near subway stations and near restaurants and izakayas at the Shinjuku skiscrapers)

Contras: A descricao no site que promove "vista para a cidade" eh erronea, pois no andar 11 via outro predio, o que foi um ponto baixo da estadia (the description that the room offers city view is uncorrect, as from my 11th floor view I could only see a building, which was sad )

Prós: location

Contras:

Contras: O Wireless é horrível

Prós: Tudo estava limpo, pessoal excelente e todos os serviços essenciais disponíveis. Atendentes falavam inglês.

Contras: gostamos de tudo.

Prós: Café da manhã

Contras: Pobre serviço ao cliente

Prós: A simpática equipe de funcionários fala inglês e a localização é muito perto da estação de trem. Adoro ficar aqui quando viajo para Tóquio.

Contras: Os travesseiros eram muito desconfortáveis.

Prós: Localização, acesso de ônibus limusine, próximo à estação de trem, barato

Contras: Wi-Fi é bom, não é ótimo, mas é gratuito

Prós: Localização bastante prática (ao lado da estação), quarto limpo, funcionários atenciosos

Contras: O quarto era pequeno para abrir duas malas

Prós: Near JR station and metro

Contras: The room is too smaller

Prós: Localização ótima. Muito próximo à estação de Shinjuko, umas das maiores de Tokyo. Além disso, os funcionários são muito prestativos e atenciosos.

Contras: O quarto nao tem cofre para guardar itens pessoais de valores e também não é oferecido água como cortesia (como é feito nos demais hoteis). Além disso, as mobílias e a cama aparentam ser um pouco velhos, mas nada que prejudique.

Prós: The wonderful staff and location, so close to everything!

Prós: During our fiirst one night stay after arrival (27./28.02.)we had a comfortable large room, however paying more than for the actual 3 nights.

Contras: This time we paid less, but had a small, rather uncomfortable room. The hotel probably being half empty due to the Corona epidemy, an offer for a free upgrade would have been welcome. We enjoyed such an offer in another place in Japan. We got the impression that the hotel is managed rather rigidly. When arriving before official check-in time, the personnel would not even do the preliminary paper work, being understood that the room could be entered only after check-in time. After having been for the third time in this hotel, we do not expect to repeat the experience.

Prós: Location was pretty good

Contras: Room was basic

Prós: It was very nice and very convenient. I was able to take an express bus from haneda and an express train to narita. The staff was helpful. The room very clean.

Prós: Bom custo benefício e localização excelente.

Contras: Cama de casal muito pequena.

Prós: Staff were so friendly!!

Prós: A variedade de restaurantes e a internacionalidade do hotel em comparação com outros hotéis no Japão.

Contras: Quarto e casa de banho antigos

Prós: Easily accessible from Shinjuku-ku station. Large size bedrooms are worth paying extra for more comfort.

Contras: Restaurant closes too early.

Prós: Free upgrade to Executive Room with lounge access. Our request for crib, late check out and extra amenities catered for. The lounge pre dinner drinks and Breakfast following morning was superb.

Contras: Minor issue. Kettle took forever to boil

Prós: We were in the Executive Lounge so enjoyed breakfast, pre dinner drinks etc. Very good service.

Prós: Decent size for Tokyo and price range. Close to subway.

Contras: Room appeared outdated for the price. No special amenities. Some staff was friendly whereas others were not. Sauna was very small.

Prós: Everything went well. Staff fabulous, we were using the Executive Lounge and to be greeted by your name (we did stay 10 nights over two periods) and then be "Welcome Back Shirley and John", did you enjoy...….

Contras: Hotel is kinda old but well maintained Breakfast is OK not amazing.

Contras: The food choices are very expensive fir what you get.

Prós: Não gostei de nada, não parece um serviço de hotel 5 estrelas, menos ainda de cadeia conhecida. Não se compara a hotéis 5 na Europa Mto industrializado, quartos pequenos, imensa confusão no lobby e recepção. Serviço mto impessoal, pequeno almoço mau, c variedade mas pouca qualidade, tipo cantina Pagamos por um quarto para 3 e nem sequer espaço para abrir as malas tínhamos.

Contras: Não gostei de nada

Prós: A vista da baía foi o destaque do quarto

Contras: Eu não posso falar de nada que não tenha gostado

Contras: A atenção aos detalhes tornou a estadia muito melhor.

Prós: Piscina foi ótimo.

Contras: Nada muito.

Prós: Amazing location Superb staff

Prós: The view was just spectacular and worth upgrading at the ocean view room. The room itself was also very nice size and comfortable bed.

Contras: Wifi should be available for all staying guests without joining a membership. It would be alright to try free membership but nowadays, all the oversea hotels allow the free Wifi anywhere you go. Since there is a beautiful view from the room, it would be perfect if there were chairs at the balcony to enjoy most of it.

Prós: The hotel was beautiful. Staff was very nice.

Contras: I saw a couple of cockroaches crawling on the buffet during breakfast. I lost my appetite after that. :(

Prós: Achei tudo maravilhoso! Os atendentes foram super gentis, quarto organizadíssimo, e tudo limpo! A vista então, é incrível

Contras: A entrada para a piscina interna poderia ser uma taxa única na hospedagem. Fora a taxa inicial, ainda tem que pagar a metade do valor nas próximas vezes que for entrar...

Prós: Nice to have a bit of luxury on our holiday, the Hilton was that.

Prós: Das acomodacoes, limpeza, atendimento, do preco do estacionamento

Contras: Cafe da manha um muito caro

Prós: Exceptional

Contras: Nothing

Prós: Acho que a vista , só

Contras: Funcionários atrapalhados, muita correria no serviço , restaurante japonês do hotel muito ruim, serviço e comida ruim.

Prós: O hotel tem um excelente café da manhã. Extremamente limpo e cheiroso! sua localização é fantástica.

Contras: A linha de trem JR não chega até lá, então é necessário comprar um outro passe só para o trecho até o hotel.

Prós: Vista muito bonita

Contras: Me deram quarto para fumantes e nao foi o que pedi na hora da reserva

Prós: Tudo! Principalmente a localização que é ótima.

Prós: conforto e localização.

Contras: Cheiro muito forte de cigarro no quarto... muito mesmo

Prós: Vista fantástica da cidade e bom serviço ao cliente

Prós: Chegar à estação foi fácil e conveniente.

Contras: Meio caro, pequeno-almoço um pouco caro.

Prós: Apreciamos os quartos do artista e luxo:).

Contras: Ótima propriedade, ótima localização. A equipe é super prestativa

Prós: Equipe boa. Todos os membros da equipe do hotel são muito prestativos. Eu vou vir e ficar neste hotel novamente. A localização do hotel é muito conveniente. A estadia no geral foi maravilhosa.

Contras: Localização

Prós: Moderno e bem mantido - fantástica vista do quarto.

Contras: O café da manhã não estava incluído; paguei mais para fazer o check-in um pouco mais cedo; era um quarto muito pequeno

Prós: Views , staff location rooms all kept amazing clean and tidy

Contras: Nothing

Prós: Conceito do hotel, localização e acessibilidades, profissionalismo e qualidade do serviço, conforto geral e tranquilidade

Prós: fantastic window with seat on 33rd floor, overlooking Tokyo Tower. Just like Scarlet Johansen in Lost in Translation!

Contras: shower might have been better, esp for taller people - though a hose over the bath seems to be standard fare in Japan. Plenty of pressure in it though. Room a little tight in size but quite adequate

Contras: Breakfast was so so

Prós: O hotel é lindo, com vista para a Tokyo Tower, parada para o Limousine Bus que vai para o aeroporto, funcionários solícitos que falam inglês com fluência (raríssimo no Japão), camas confortáveis, ótimos produtos de banho. Não puderem fazer early check-in, mas guardaram nossas malas e ainda receberam uma encomenda que deixaram para mim. Excelente hotel, espero me hospedar novamente quando voltar a Tokyo.

Contras: O café da manhã foi extremamente caro pelo que ofereceu.

Prós: Nice view, great room

Contras: There was not an actual spa/pool they room comes with a soap that makes the bathtub a ‘spa’ this was dissapointing

Prós: Limpeza

Contras: Um pouco pequena

Prós: O Park Hotel tem uma belíssima estrutura. O quarto foge dos padrões japoneses e têm um bom tamanho. Muito bem localizado e a equipe é extremamente cordial. Existe acesso ao metrô sem precisar sair do complexo onde o hotel está. Amamos a experiência.

Prós: It was my second time staying in this hotel, and it was just as excellent as last time. I especially liked the extraordinary view. This of course depends on the room. The hotel lobby is at the 25th floor, and the guest rooms are located above that. If you book a room "with Tokyo Tower View" its pretty much guaranteed that your view on Tokyo is not obstructed by other skyscrapers and also that you're also looking towards the direction of Mount Fuji that can be seen if the weather conditions allow it. I also liked the beautiful atrium of the hotel (where the breakfast buffet is located) and of course the excellent transport connections of the location Shiodome: There is direct access to Yurikamome- and the Ōedo-Line, and you can use an underground connection to Shimbashi-station that gives access to Yamanote-Line and many others. Ginza and the exceptionally beautiful Hamarikyu gardens is well within walking distance. Shimbashi is a very interesting area to explore with tons of small and very japanese (non-touristy) little spots for eating and drinking. Directly in the basement of Shiodome Media Tower, where the hotel is located, there are several small and good value restaurants, and even a small supermarket that is open all the time, and can be reached with the Elevator, which is extremely convenient.

Contras: Nothing to complain about :)

Prós: Extremely comfortable room with phenomenal view. Friendly and helpful staff.

Prós: Location and view from our Room of the Tokyo Tower and Mount Fuji

Contras: All good our second visit

Prós: Location Views Staff Cleanliness

Contras: Small rooms (to be expected in JPN)

Prós: Pessoal muito gentil, muito flexível com viajantes americanos (falando Inglês). Opções fantásticas de café-da-manhã. Vários bons restaurantes na propriedade. Fácil de chegar ao metrô e trem.

Contras: A little far away from metro station

Prós: The rooms were superb and practical. Views nice and staff so great and helpful. Japanese Garden also lovely. Japanese breakfast very good. Central to many things and area around metro very good for restaurants and bars.

Contras: In hotel dining and drinking was very pricey.

Prós: Buffet breakfast in the Garden Lounge was very good as always, with views out over the lovely gardens and waterfall., and room service was prompt, well-presented and delicious. Notably, there are a number of excellent restaurants on-site from which to choose. The gardens at Hotel New Otani are beautiful any time of year, and well worth wandering through. English is now spoken by most staff, which is very helpful for weary English-speaking travellers.

Prós: Eu gostei do tratamento e da atenção das pessoas do hotel. São pessoas muito gentis e solicitas. Nos momentos em que eu precisei de ajuda alguém nos atendeu.

Contras: O custo do hotel é alto para os meus padrões.

Contras: Próximo ao metrô que facilitou demais o dia a dia...

Prós: Tudo: conforto, espaço e envolventes do hotel.

Contras: Nada.

Prós: This is an excellent hotel in a good location. It was a little away from the action but very comfortable throughout.

Contras: The gym is expensive to use for guests which is unnecessary.

Prós: Staff were really helpful ,if you look lost they would ask if you need help.There was a lot staff and they were friendly.Rooms were bigger than most Japanese hotels and clean.Breakfast at tower was awesome and overall the hotel was enjoyable experience.

Contras: Nothing

Prós: Free car parking for guests. refurbished rooms. Good breakfast & good choice of high end restaurants.

Contras: Sofa was small & facing the wrong direction to watch the tv. Bathroom & toilet were a little small with glass doors which didn't close properly.

Prós: I liked that the hotel served mainly individuals on business. The staff were extremely helpful and nice. There are some great restaurants in the hotel and a great a garden.

Contras: A tour of the hotel would be great since it's such a big place. It took me until the end of the trip to figure out how to get around easier.

Prós: Hotel tradicional, com uma estrutura fantástica e um com um maravilhoso Jardim japonês. Gentileza dos funcionários.

Prós: Hotel incrível. Os quartos eram muito confortáveis. Capaz de fornecer quatro camas em um quarto para uma família de quatro. O buffet de café-da-manhã foi excelente. Excelente equipe.

Contras: Nada.

Prós: The Hotel is good and cosy. My only complaint is to the fitness club is not free for all guest as each ordinary is required to pay 1100yen per day

Contras: See above comment.

Prós: Bem perto do metrô

Contras: Não há quase nada nos arredores, para tudo é necessário o metrô; o café da manhã poderia estar incluso.

Prós: It was clean and easy to stay to. We went there for our anniversary, and the staff gave us a gift on our check out.

Contras: There were less convenience store around.

Prós: Beautiful hotel in great area. It has a very luxurious feel to it for the rate you pay

Contras: Gym wasn’t free

Prós: I just want to wright about staff was very helpful why I can’t speak Japanese they try to help me how I can go around Tokyo to enjoy my vacation. Just for future if property can make food for Muslim like Halal food witch was fantastic.

Prós: The helpful staff, clean facilities and proximity to shops and restaurants

Contras: Nothing, it was all excellent

Prós: Chuveiro espaço interno do quarto

Prós: -executive floor breakfast can be at various restaurants at the hotel -great teppanyaki restaurant (great chef, server and food)

Contras: -the executive lounge off limits to minors after 9pm -children cannot go to gym or pool

Prós: Cafe da manhã ótimo !

Contras: Café da manhã muito caro.

Prós: Great service, all of the employees are very kind and willing to help. The staff speak English so that is a plus. Great romantic location at night. Would definitely recommend this hotel!

Prós: Great location for transportation,food and shops. Clean ,safe and friendly place to visit.

Prós: Tudo o que eu precisava em uma curta distância.

Contras: Este é um hotel muito antigo e extremamente caro em uma parte terrivelmente lotada e mal projetada da área ao redor da estação.

Prós: English speaking staff, good location

Prós: The location and proximity to the Shinagawa Station is really close and a breeze to connect to different parts of Tokyo. Loads of shopping and eateries in the area too.

Contras: It’s a big hotel. The hotel staff were average in their service in all honesty. We were met by rather cold staff throughout our stay. The rooms are dated but clean.

Prós: Location was decent.

Contras: Outdated. Nasty room.

Contras: They don't tell you there is an additional charge to use the pool. Of about 1400 yen per person.

Prós: Otima localização, limpeza impecável e os quartos são grandes e confortaveis.

Prós: The location is great

Contras: The Annex Tower room we had during this stay was not as nice as the North Tower room we stayed in a week prior.

Prós: Close to train station.

Contras: Room facilities little bit old

Prós: A localização é excelente. O hotel preserva um certo luxo dos anos 80 e 90. A vista do 31o andar era muito bonita. A janela é bem grande. O quarto espaçoso para o padrão japonês.

Contras: Muitas janelas em hotéis no Japão não abrem. Isso faz com q o ar fique um pouco carregado, por mais q tenha filtro de ar.

Prós: Great location, good facilities, clean and comfortable

Prós: Location was best thing about booking this hotel.

Contras: There AC was automatically set and could not get colder then 70* the room was so stuffy and uncomfortable. They brought us a fan and told us to turn off the AC as the temp was automatically set. That was not a good thing.

Prós: It was great location to the train station

Contras: Not sure

Prós: Instalação e localização.

Contras: Inflexibilidade com Late Check Out e informações desencontrada da equipe de serviços, pois tive de ir para o aeroporto as 11:00hs, sendo que o meu voo, só decolaria as 23:50hs e o Hotel não conseguia me arrumar uma van e nem serviço de despacho de bagagem para o aeroporto.