Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Gostei imenso da simpatia dos funcionários e também de todo o serviço de restaurante e bares. Ideal para casais com filhos pequenos, piscinas muito grandes e bonitas. Deveriam melhorar o serviço de intternet
Instalações e comodidade Horários para check-in e check-out muito apertados
É um hotel simpático com boas condições e embora não seja em frente ao mar, o percurso até a praia de Fenals faz-se em 10 min.
as piscinas do hotel são espectaculares, os quartos são optimos e a animação é muito boa. A limpeza dos quartos por vezes não é muito boa.
O que gostei mais foi a piscina é enorme e todos os dias é limpa. O ginásio deveria ter mais máquinas a funcionar visto que se pelo menos tinha 10 máquinas apenas funcionavam 3 e para um hotel de 4 estrelas isso é mau. Poderia ter também um spa, aí ficaria excelente para o hotel.
de ter tudo a volta de usurfruir da cidade sem ter a confusao turistica e de estar num appart.. com as vantagems d um hotel
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
front office help was excellent and very helpfull
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
Very nice new hotel. Honeymoon suite was perfect.
Da proximidade do mar O cheiro fortíssimo na entrada
estava tudo exelente deveria haver mais informacões em Portugues
A localização O hotel esteva com um cheiro desagradável. Não possui internet. Não havia facilidade no transporte das bagagens, pois só tinham as escadas.
proximidade da praça aonde foi parque fechado do rali costa brava
localização boa;silencioso e ótima relação preço/qualidade;bom buffet de café da manhã (incluído no preço da diária!) como pouco se vê em hotéis de categoria turística na europa. ar condicionado não funcionou plenamente
Atenòao dos funcionarios e limpeza do hotel.Tambem gostei da localizaçao.
Many things there are nice. Location, rooms, services and staff are the best in the area Prices are little bit high
Inpossible to order any kind of food in the restraunt and room rervice/ they didnt understand english at all!. And how it possible to pretend for 5 star hotel??
I like the location only This hotel need to be renovated. Very old furniture and bath etc. Very dark room. and very difficult to communicate with staff, as they doesnt speak english. Even to order eggs for breakfast inpossible.
everything - location, room, facilities, breakfast
Good view from balcony, marvellous views from breakfast/dinner rooms and from the terrace, peaceful calmness in hotel (apparently the hotel attracts quiet guests without children - but we were visiting in late season), personnel usually quite friendly and discreet. Room quite small (no place for chairs), overall quality of room not at 5-star level throughout (badly functioning balcony and fridge doors, no amenities like water-cooker for tea in room, lighting not good enough for elderly eyes). Lack of attention to detail: magazines in room from 2007, personnel not well trained in English (ordering fried eggs with bacon unsuccessful). I would recommend the hotel mainly for early and late season, and not for families.
The hotel by itself is great. I loved location, facilities and view. Service is poor. Definitly not 5 stars. No making up rooms in the evening (or couple of times from my 8 nights stay). Nobody cared about replacing these small items in bathroom. Too many restrictions, one could not take a peach to the room from the dinner. Meal is rather tasteless and monotonous. No fresh squeezed juces for breakfast (5 stars?)
Location to the beach, "private" atmosphere, breakfast
Like it Don't have coffee maker.and iron
that it is in a good location restorant closing time. roomes need a littel warming in ambance
The pool and the spa are great, but that's all. We were very disappointed of almost everything!!! The staff's attitude was terrible. The room wasn't clean enough (we found a cockroach in our room!!!). And they tried to earn extra money from parking, refrigerator in the room, safe in the room, use of the spa etc. it's not worth the money!
nice view form the room, spa center, the hotel is very close to the sea beach deposit for the TV remote control;deposit for the safe/deposit box key at my room
Nothing I can here people make love, have shower, close doors move about next room. It was nightmair.
Clean with good facilities and good location. Some of the staff were rude and unhelpful
the pools all the games were quite expensive
Nice clean hotel, very quiet, with efficient staff. Good location with easy walking distance into town, or down to Fenals beach. Excallent value for money. Most of the customers have half board, The restaurant does not open until 7:15pm, by which time there is a big queue.
location, excellent facilities and friendly staff. The spar was very well used and enjoyed by all ages
Great Breakfast and hotel room. No good ventilation in bathroom.
Great breakfast. Loved indoor pool. Close to everything. Beds a little hard.
location,views,breakfast,pool,jacuzzi,steam room,help from staff 2 single beds put together as a double.
The staff were in the main helpful and willing. The room was large and clean and presentable. The food was plentiful and of reasonable quality. It would be possible for anyone to find something they would enjoy no matter how fussy. Possibly a shift system for the restaurant to aleviate having to 'come back'
Most of the staff was very helpfull and friendly, The hotel was very well kept and clean. It is located in a very quite area and not so far from the center of Lloret de Mar. The food was excellent and varies every day
I liked the location of the hotel. There was no shuttle from the airport to the hotel when I arrived around 23:00 and it was a big problem for me to come to the hotel.
The location of the hotel The rooms where small and uncomfortable, the hotel charged extra money for the use of the safe, they did not gave extra towels, they did not gave towels for the pool
breakfast buffet was good. Pool and bar lobby area pleasant. One person at the reception (at night) insisted that we pay all in advance. I did not agree as it was contrary to our reservation and it made me angry. He was not polite. We did pay all at checkout (6 days+ parking).
The reception, bar area and restaurant had been beautifully refurbished in contemporary style to a very high standard. The pool and outside bar area were very nice and clean with plenty of sunbeds. I didn't like the old-fashioned small single beds and the blankets and bedcovers. Maybe the hotel should offer some double beds with nice linen and quilts?
Hotel stood out as being so much better than its competitiors. Breakfast was very reasonably priced
indoor swimming pool, jacuzzi and sauna, a must!!! very near of the centre and sea. some people at the reception were not as friendly and helpful as we could expect
In terms of value for money, you don't get better than this hotel. We stayed for 3 nights and could not fault anything. Originally we had intended to have our evening meal in local restaurants but there was not much choice so used hotel buffet instead; At £10.00 per head it was ideal. We would definitely recommend this hotel.
The hotel was very central
Good location with pleasant comunal areas. The bedroom was under sized and the furniture was of a very poor quality.
The staff was lovely, especially the bar staff who were very friendly, helpful and full of smiles. Bedroom was basic although VERY clean and the lady cleaning the room was very lovely. Shame no family room is facing the pool though.
The hotel was in a good location,about 10 minutes walking from the beach.I recommend it for those who want to be far for the noisy streets which are full of discos and clubs. The fridge and tha safe were locked,so we could not use them!!! I think that these things must have been included into the price which was high enough! We were disappointed when we saw that they were locked.The hotel was noisy,one morning we woke up listening for about an hour furnitures moving and moving around and around upstairs
The relation between price and quality is excellent. The location is very good, for me is perfect for visiting with children.
very nice location & good service
Very comfortable. With the option of reserving apartments with kitchenette. Value for money very good. With animations and lots of activities during the day.
Good entertainment hotel staff were rude and unhelpfull and the food was very poor and unless you went to eat as soon as the 2 hour slot started then there wasn,t alot of choice left
Nothing! It is not 4-star hotel, at its best it may be 1-star Everything! - lwe did not get the room we booked; location is far from the sea, not 200 m as it is described on the website; there is no garden at all; food was tasteless, of poor quality, and the same every day; staff is quite unfriendly, room is outdated with shabby, broken furniture
A very nice hotel, with very kind staff. We got a very nice, new and spacious room. The food was varied and good. In spite of being in October we have been able to enjoy the swimming pool, especially the sun! The price quality relation is very good. Nothing.
The hotel is far from being a 4 star. The facilities are very basic, coffee at the breakfast was impossible to drink, too many noisy Russians, the elevators as well as the hallways and the lobby look more like a sanatorium from 1970's in Russian resort than a 4 star hotel in Spain. Basically, it's just bed and breakfast stay.
Close to the sea and city, activities for children. We visit this hotel since 4 years. 2008 is the first year when we have seen a degradation (1. less friendly staff; 2. worse quality and variety of food; 3. cleanliness in the rooms)
Gostei da disponiblidade dos funcionários em servir o melhor possível. Situações como condicionar o ar condicionado a um horário estipulado pelo Hotel não se usa neste século. O dia tem 24H e não existimos apenas das 15H00 às 24H00.
A relação qualidade/preço. A pouca simpatia do pessoal do restaurante.
havia muita comida
A comida é boa e variada.
Toda a envolvência diurna e nocturna. A categoria não corresponde à realidade. Parece quase um aparthotel... A comida é fraca, o atendimento é péssimo e os quartos horriveis.
Não gostei. Atendimento da recepção, cobrança de taxas desde o controle remoto da televisão até o cofre do quarto,mal cheiro no quarto, pessimo atendimento.
Comida (bastante variedade principalmente ao almoço e jantar e de boa qualidade). Relação preço - qualidade. Colchões das camas são fraquinhos. As almofadas cheiravam a mofo.
alimentação devia haver café simples no pequeno almoço, nas refeições devia ser gratuito o consumo de água
Localização, por nao ser perto dos baderneiros e festeiros Este hotel não é 4 estrelas! E se nao mudar muito, nunca será! A tv é ridicula, nao tem frigobar e o estacionamento, além de ser cobrado é a 1,5 km do Hotel no 6o andar de um predio onde só tem elevador ate o 5o, e isso nunca foi avisado.
Localização O pequeno almoço é muito fraco.
Location good for beach, shops, restaurant and transport. Did not need to hire a car. Noise levels very high as mostly young groups of people in hotel and surrounding hotels, plus night clubs. We had breakfast only. Coffee horrible, powdered orange juice. No fruit available, poor quality cereals with liitle choice.
The hotel is very close to the centre of Lloret De Mar. The staff were of very good help with a good variety of items for breakfast. If you are travelling by car, this hotel offers a parking facility (main reason why I booked at this hotel) I stay in a twin room and room was quiet small however it was always well kept clean by the housekeepers. Also the hotel doesn't offer a daily entertainment schedule just like other close by hotels. Room did not include a minibar however when we asked for one we were given one at a small charge.
acceptable prices, good swimingpool food was owful
good value for maney, staff is very friendly and helpful, food is ok also
Clean friendly with entertainment and a great location near to the action and very close to the beach . Would return anytime
Good location-Food was good and Cheap! The night shift receptionist didnt speak much english and wasnt nice
acceptable level of comfort for a hotel in Lloret; interesting music entertainment on Wed; single rooms are really tiny (while doubles are fine); breakfast is poor; amex is not accepted; car parking is far from the hotel;
Hotel was very nice. Airconditioner in all rooms, nice bathroom. Hotel is situated close to beaches and center. Breakfest everyday the same, dinner each day 3 different meals.
A proximidade da praia (para apanhar sol e passear porque para quem tiver crianças a praia não é interessante) e a ideia muito boa de aproveitarem o terraço do último andar para colocarem dois jacuzi e uma piscina extra. Para um hotel de 4 estrelas esteve abaixo das expectativas. Pouca variedade e qualidade nas refeições. Pequeno almoço muito pobre para 4*. Salas de convívio sem qualquer sofá ou cadeirão, apenas cadeiras de café, funcionários com muito pouca formação e a ter atitudes pouco adequadas (falar muito alto logo cedo nos corredores, levantar os pratos da mesa sem proferir palavra, fazer imenso barulho a despejar restos, pouco cuidado na colocação das mesas, não comprimentarem, etc.). Para um 3* seria aceitável, para 4* está abaixo do desejável.
Fica perto da Praia de Fenals e relativamente perto do Centro de Lloret del Mar. Tem uma paragem de autocarro em frente ao hotel, para quem não gosta de caminhar. As refeições do hotel baseiam-se em pratos feitos à medida dos britânicos. Era preferível que fossem da cozinha catalã ou espanhola.
os funcionarios são amaveis, as instalações estão dentro do esperado, tem uma boa localização ementas bastante repetidas as do lanche são sempre iguais, falta um espaço com internet.
Localização O empregado da recepção, que me obrigou a chamar a policia, pois não queria fornecer factura e recusou-se a fornecer livro de reclamações, só o tendo apresentado perante as autoridades policiais que fram chamadas ao local
Valorizo a localizaao e o preço,esta optimo
localizaçao e preço pelo preço não seria possivel exigir mais.
Localização do hotel e a relação custo beneficio que foi excelente, a programação de atividade tambem foi bastante interessante
De tudo em geral, instalações, staff, comida e eficiência do sistema "tudo incluido". Estdia a repetir no futuro próximo. Substituir as cadeiras na zona da recepção por cadeirões (sofás). Só isso.
A alimentação e o horário da mesma. no dia da minha partida, foi uma funcionária ao meu quarto às 8 da manhã, entrou no mesmo para me dizer que tinha que sair até às 10 da manhã, isso não é necessário, eu sabia bem que tinha que sair nesse dia, ou ela estava com pressa para limpar o mesmo??