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The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.
Rooms. Service. Price is relatively high
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
Localização, serviço, a equipe de piscina
Eu só estive em Tóquio por dois dias. Eu sempre quis ver a cidade, então fiquei durante uma conexão mais longa. Eu já viajei bastante e me hospedo principalmente em hotéis de alto nível. O quarto era incrível. Era grande, limpo e a cama era perfeita. Acho que o que mais se destacou foi o serviço, principalmente o gerente da recepção Tetsuro Nakamura. Todos no hotel pareciam realmente apreciar o seu trabalho e gostam de ajudar os seus hóspedes. Nada vem à mente
Hotel confortável e bem localizado. Perto da estação Suidobashi, que tem linhas da JR e do Metro. Muito fácil de se locomover pela cidade. Funcionários não falam inglês muito bem, o que dificultou a comunicação. Preço alto para um hotel que não oferece serviço de quarto, nem tem café-da-manhã incluído.
Great Hotel and great localization. The room was perfect.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
This was a top notch hotel. The rooms were large and very comfortable by Tokyo standards. The staff was very good at what they do and speak great English. The location of this hotel was wonderful from my point of view. While it was for sure in a business area it was a 5 min walk #40or less#41 to Tokyo station which makes it great. The Shinkansen and the Narita stop in Tokyo station which makes for a quick trip to the hotel. If you want they will great you at your train and walk you back. The restaurant was typical of most high end hotels with good food well done but not a value in any way. In the end there are tons of nice inexpensive places within 10 min walk that cater to the worker in the area if you are looking for a little less costly fair. While they can set up tours and the like for you my single experience with that a tour of the fish market left a lot to desired. It way have just been a bad day or a bad guide so I have no idea it others will have better luck. My ro...
close to anything, a very warm and friendly service
Well located hotel to explore Tokyo Extremely small room with absolutely no cupboards/hangers ...
Very close to Akihabara train station. Nice, clean. Good wired internet. Friendly staff with decent english skills. Very smal rooms. No WiFi internet.
Location to shopping, Tokyo Stock Exchange, Imperial Palace, Narita Express, subways and peace and quiet due to the location of the hotel: 27-34th floors. Small rooms. Bedspread adornment had "funky stains". Breakfast was a little pricy for $30 for a buffet....but it was delish so I ate there for convenience.
Great location at station, very clean and quiet.
The staff were friendly and helpful at all times. The cost of the meals at the hotel was high.
Service and good location. Room is too small.
the staff are absolutly helpful, very accomodating. special thanks to Mr. Nagase and Mr. Kaneko at frontdesk, they both provide execllent professional and heartfelt service. perfect location for JR shinkensan if you want to explore the other provinces with JR East Pass. since tokyo station is a huge one, a bit lost to find the nearest exit to the hotel. not enough direction inside the tokyo station.
The location directly across from Tokyo Station is super convenient, the rooms are clean and extremely well-appointed. Very friendly staff. I would definitely stay at the hotel again during my next visit to Tokyo.