Localizacao muito boa. Cafe da manha tem diversas opcoes. Janela do quarto pintada, portanto nao se via o lado de fora. Alem disso, nao era possivel abri-la. Para uma diaria tao cara, o quarto deveria ter frigobar.
A cama era gigante e fofa! O quarto parece mais giro e maior na foto .O sitio muito central e com optimos acessos.
Ausência de internet wifi nos quartos
A localização é excelente e o café da manhã é o ponto alto da estadia. O quarto reservado não estava disponível e fomos colocados em um outro menor por algumas noites até que vagasse o maior. Então tivemos que transferir todas as coisas para o quarto maior no meio da hospedagem. O hotel contou uma história de que "havia ocorrido um pequeno problema" com o sistema de reservas, mas tudo pareceu mesmo ser resultado de desorganização e "overbooking".
o restaurante muito distante
Da localização do hotel O Hotel esteve sem electricidade durante 6 horas julgo que seria conveniente ter gerador potente que colmatasse este tipo de problemas, não causando assim incómodo aos seus clientes.
Da centralidade e boa localização, da rapidez de atendimento e da tranquilidade. Houve um problema com a água quente dia 6/12 de manhã.
O Hotel é muito agradavel, alem da cortesia dos funcionários, apresenta ótima localização e ótimos serviços Nada
Hotel muito barulhento, é antigo, não tem isolamento, no 3º andar era como se estivessemos directamente na estrada, ouvia-se tudo, pelo preço que cobram não compensa, e pela fotografia quando reservámos parecia-nos optimo o quarto, quando lá chegámos era minusculo, pedimos outro quarto mas tivémos de pagar + 20 libras para passar para um maior
O quarto é muito confortável e o hotel é próximo de tudo, com metrô a uma quadra.
The room was a good size, nicely decorated, clean. Facilites included TV, stereo, air conditioning which is very important. Bathroom clean with nice toiletries.
Good location Small rooms with tiny bathrooms - adequate for a single traveler on business with no luggage but not a Five star hotel and nothing like the pictures on the website.
The staff were friendly and helpful. The room was clean and comfortable with tea and coffee making facilities. The bathroom was very small but that didn't really bother us. Despite the double glazing and being on the ninth floor, we heard the noise of the traffic all night.
Location of hotel was fairly near the tube station and other faciltites nearby When I checked inot the hotel, I had to wait a long time whilst they were checking my booking.I Needed an extra bed and they offered to upgrade me to a family suite afor another 103.50pounds. They then charged me 724.50 for the 3 nights stay.I Realised later that they had overcharged me by 10 pounds because the original booking was 611 pounds. When I queried them the next day,I had to go through 2 other staff before they refunded me 10 pounds overcharge. I hope I have not been billed twice ie once by my initial booking through your website and then by the Grange Holborn hotel.
Staff were very friendly and prompt Room was noisy being on the main road at a junction. I think if two people had been in the room there would have been a lack of space around the bed area as it was a funny shaped room.
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
Good quality fitments Small room
Staff was very nice and helpful. The swimming pool is big, facilities are clean. The room was not big but sufficient for a familly with 2 kids. The bathroom was clean, with a bathtube but the w.c. inside.The breakfast was delicious, but a bit expensive. A pity that the swimming pool has restricted hours for kids when you have kids but it must be appreciated for those who have not.
Helpful and friendly staff.
The staff are extremely helpful and location is excellent. The television selection is poor and internet costs far too much.
Localizacao, uma quadra do metro e 50 m de um centrinho de compras, com varios restaurantes com bons precos O quarto e muito pequeno, quase nao da para se mexer
Excelente localização e limpeza. Quarto pequeno mas confortável. Ausência de mini bar.
Quarto novinho e espaçoso
faltou frigobar no quarto
O excelente atendimento e as instalações modernas. A cama era mais pequena do que o habitual.
localização má localização do quarto, junto ao elevador; obras em curso
Localização era conveniente Estava frio, velho e sujo
A localização perfeita. Para um hotel de Londres, face ao preço e localização é muito bom. O pequeno almoço também bastante aceitável. Recomendo a quem quer visitar a cidade. Muito perto de transportes e possibilidade de ir a pé para os principais locais. O Hotel devia ter internet gratuita.
A localizaçao é bastante boa e próxima de 2 estações de metro. O hotel estava em obras e não fomos informados antes ou na data da reserva; as zonas comuns estavam por isso pouco funcionais/agradáveis. O quarto que nos deram inicialmente ainda nao tinha sido limpo depois da saída dos hóspedes anteriores; trocaram prontamente por outro mas este era muito pequeno e nao correspondia às imagens apresentadas no site, em termos de conforto ou de qualidade. Apesar de indicado no site o quarto nao tinha secador de cabelo e o ar condicionado nao funcionava correctamente; os artigos de higiene disponbilizados resumem-se exclusivamente a gel banho e sabonete. Definitivamente não corresponde à classificação de 4* e não consideramos que tenha uma relação de preço/qualidade adequada
localização Fiquei decepcionada pois estão em reforma e a recepção está bagunçada e existe somente um elevador. Vcs deveriam colocar no site que o hotel está em reforma.
Excelente tempo neste hotel! Todos foram muito simpáticos! Nada :)
Localização, pequeno alomoço
Simpatia e design dos quartos.
Localização excelente boa infraestrutura atendimento excelente Não
Da localização do hotel junto ao British Museum. A cozinha era tb mtº boa. Nada tenho a mencionar.
Serviço internet e poucas estações de TV disponíveis.
Gostei do hotel de uma forma geral e de sua localização próxima ao Convent Garden, região à qual destinava minhas atividades. Fica bem próximo ao Museu Nacional. Não gostei da climatização do ambiente, muito fria para o periodo (Outono) e não gostei das colunas inclinadas que obrigam a uma continua atenção para não bater a cabeça.
localização dimensão do quarto
A localização foi excelente! Um minuto a pé da Oxford Street e a cinco minutos de Covent Garden. O mais central possível, dois minutos a pé da Estação de Metrô Tottenham Rd, área de compras, restaurantes, livros e muito mais.
Um hotel design sem a etiqueta de preço alto. Ótimo café da manhã e equipe.
O Atendimento dos funcionários
Comodidade, localização e conforto Não tinha pequeno almoço incluído.
Localização. Fácil acesso aos principais pontos da cidade através do Metro. Próximo a bons restaurantes. O café da manhã. Não vale o preço cobrado.
o frio no banho!
Great location, just a few minutes walking distance from many touristic spots, nice restaurants, bars and theaters. Tube and bus station pretty much around the corner. Great decoration, everything was super clean and the size of the room was perfect. A bit of noise coming from the traffic on the street (no double glass windows).
Localização muito boa, bom serviço e limpeza e simpatia dos funcionários do hotel Má climatização, o ar condicionado nem sempre funciona e o wc tem a temperatura muito inferior à do quarto
atendimento da portaria o banheiro deveria ser melhor equipado, com sabonetera no chuveiro ,e grades de apoio no box
Sua localização, a gentileza e simpatia das pessoas, o restaurante, a limpeza perfumada, o fato de ser um hotel não fumante.
Facilidade de acesso aos Metros Internet nos quartos ja incluida.
Location and the room. Renovations that were taking place! The management could have been more careful with the backup services provided. We had to use the service elevator which was old and not so clean. I don't think it was value for money, at least during renovations period they should not charge so much for the room.
Localizaçao, quartos recem reformados, bom cafe da manha e funcionarios excelentes! Infelizmente estava em obras, achei que poderiam ter dado um desconto na tarifa por este motivo.
atendimento e higiene
Localização, Sossego Pequeno almoço a melhorar
Comodidades agradáveis. Excelente localização. O ar-condicionado nunca esfriou o quarto completamente durante uma onda de calor.
A gentileza no atendimento dos funcionários.
Gostei muito do local e foi por isso que escolhi este hotel
Estava em reformas , portanto fica dificil pra avaliar, porem pelo preço que paguei acredito que poderia achar coisa bem melhor, haja vista que fiquei no Strand palace , que é bem melhor ,inclusive a localização perto da trafalgar square, e pague menos. Nao ficaria novamente. O cheiro do restaurante é sentido em todo lugar
Conforto do quarto, cama ótima, chuveiro excelente, quarto acarpetado porém limpíssimo, sem pó e tipicamente inglês, a decoração e tudo mais. O jantar é caro e não é tão bom.
Simpatia dos funcionários O quarto é muito pequeno e a colcha solta pelos.
É um hotel com um estilo clássico inglês, muito sofisticado e confortável. O pessol é muito educado e sempre pronto a auxiliar. O chão junto às portas de alguns quartos, range um bocado.
The room was well maintained and comfortable. Good breakfast. The room was facing with Gower Street and the traffic noise was a little annoying.
Location, Cleanliness, Friendliness No
The location is very good; central but still quiet. Comfortable room and a good breakfast. Nothing.
Location for city also tube stations, good restaurents, bars shops and theatres nearby We were staying on 3rd. floor only accessable by stairs no staff available to assist us with luggage
Reception staff were very welcoming, helpful and friendly,rooms very clean tidy and comfortable,dining room for breakfast very clean,good choice of food and good service. Hotel was also in excellent location, easy access from Tube and close to many major attractions.
The airconditioning in the room the excellent bed the service of the staff nothing; back in London I wil stay there again
Location was perfect. Breakfast was great. Had been told in the beginning that rooms in UK were small so I wasn't disappointed. Also, being an old building/hotel, I thought the maintenance was fine. There was nothing I didn't 'like', it's more it was difficult to adjust to not being able to use hair dryers in the bathroom. Would have been nice if the place had an elevator too, especially taking luggage up/down a spiral staircase.
Location good, rooms tatsefull although attric room a litlle cramped. Hallways a little worn, breakfast service slighly rushed. Taffif rate inappropraite for style of hotel- discount rate aid was fine.
No Hot Water until 1730 !
the rooms are well designed and very clean, the showers are hot & powerful and breakfast is fresh and satisfying. location is great for oxford street and soho nothing
The hotel is very convenient and well-located, and the staff were helpful and friendly. Free wireless internet is a big plus for me. The street is charming. The rooms are small and the whole place feels a bit run down. The carpets could really use a cleaning. The breakfast room is cramped and unpleasant. For North Americans travelers, it's a bit of a shock to see what you get for your money when it comes to London hotels.
Hotel pequeno, bem localizado e com pessoal simpatico
Gostamos especialmente do quarto confortável e da localização do Hotel. Excelente vista do quarto para o jardim do hotel. Fica a 15 minutos a pé de Trafalgar Square ou Picadilly Circus. O preço não inclui pequeno-almoço.
Localização excelente, pessoal muito simpático e atencioso.
The room was very spacious with the facilities expected of such a hotel. The staff were very friendly £46 for 2 breakfasts is over the top
they helped me to get information about train times and flight confirmations they also upgraded me for the same price because a room looking onto the quieter part was available. All staff were polite and helpful. I don't like sleeping in a room in the basement. I like to have fresh air at night and open the window but for safety reasons I didn't. The room and the corridor outside sometimes smelt damp.
To sleep there beside the noise from the street in the morning. Small room size. Half of the room shown on photos on booking.com. Noisy street in the morning on business days. No rooms available on the yard side despite booking two months in advance with proper note on this regard in booking form. The hotel just didn't pay attention to this note.
A group of 8 of us booked this hotel due to the good reviews and location for a birthday celebration to watch Jersey Boys. Check in was punctual and polite. Emailed the hotel the day before requesting rooms looking over the gardens, which was granted. No hot water the next day due to boiler problem but staff very apologetic and free breakfast offered. Cannot fault the stay and will stay here again.
Very friendly and knowledgable staff on reception. Excellent location for shopping and site seeing. I did find the rooms very warm. Did not take breakfast so cannot comment on the food.
Location was excellent, not even 5 minutes walk from The British Museum; Russell Street & Tottenham Court Road tube stations were very close. Not a reflection on the hotel, but the area was quite noisy - although it was a Saturday night - people walking past in the early hours talking really loudly and service vehicles collecting bottles very early in the morning. However it wouldn't stop me staying here again - even though I do think the room rate was quite expensive with no breakfast included.
easy reach of the west end and shows the rooms showen on booking.com are Not the rooms allocated they are at least half the size and very small
Clean with good decor Strange and strong smell towards the room (sort of like damp!) Breakfast £20+ is a discgrace - that has to be 1000% mark up!!!
I liked the room very much and the bathroom was wonderful! I was so surprised! I also liked that I got the newspaper at the door.
The friendly staff, location of hotel The rooms were very small, fine for a weekend but for a longer stay claustrofobic. And it was hard to understand why we had to stand in line very long for everything at the frontdesk, while there were three persons behind it, but only one who seemed to know what had to be done
Delightful upmarket charm, tradition and comfort. Excellent service, good rooms and facilities. Our room (2) had a balcony looking into the hidden garden. Very good value for this fantastic location next to Russel Square and the British Musem. Internet should be free and the breakfasts are very expensive.
The location - quiet and convenient (but please also read separate 'complaint') Bed was a 4 poster, but very squeaky, to the point that it woke us up each time we turned over in bed (also: please see seperate general complaint about this booking).
Close to where I needed to be the next day Easy access to Oxford St etc Good sized room (for London) Really excellent if you wanted to spend time at the British Museum None
Extractor fan not working in bathroom
nice ambiance in reception area and small sitting area, help yourself bar a nice touch from another age. Comfortable bed, Moulton Brown toiletries
The service of your receptionist was excellent and warming. I had requested a specific room overlooking the court yard and got what I asked for. After realizing that there is a room "002" directly on the court yard I asked if I could see the room and without hesitation I was able to change no questions asked and no quarms. Ice service:-( Apparantly ice service was on at 6pm and I was out and about until late hours and would have loved a cold drink.
This hotel is perfectly located for the British Museum, it is quiet and within walking distance of Soho and Euston Station.
Location! The price of breakfast was ridiculous! So we didnt get it.
Some of the staff were helpful, polite and keen to assist. Room was small, room service menu was petite, prices for food including breakfast were expensive. Not impressed that advertised facilities such as the restaurant were located at another hotel situated at the end of the road. The window leaked and was falling off the hinges and the gaps had been stuffed with toilet roll. Overall impression was that the hotel was not properly maintained and was in need of some modernisation and general maintenance. I experienced some checking out problems which I was asked for a fax cancelling the booking. After explaining that I dont carry a fax machine in my suitcase and several calls to booking.com I was allowed to check out the following day.
Excellent location, smooth service, ok facilities, nothing to complain about. Very good for the price level, and excellent if you have to get to an early meeting in the city.
Very central hotel, friendly staff, clean room. Maybe the room was a bit small, although very comfortable.
The hotel is clean and comfortable with well equipped and quiet rooms.
I liked best the retro style of the hotel, especially the fireplace in my room. The wind goes trough the windows, even when they are closed.
Well appointed boutique hotel in a convenient location.
Check in/out was efficient.
paid for breakfast what a waste of money.plastic ham also chicken the cheese was curled up at the edges.could not be worse.
Lovely friendly hotel very comfortable great location and atentive staff
The room we got vere spacious but very noisy because of the street trafic and windows without isolation. No aircondition. When we arrived we were told they only had a room in the basement! When we refused to have that they found out that they also had a room on the ground floor - noisy and very hot but large. With windows open you could not sleep because of noise, closed because of heat. Furthermore you have to pay in advance for your stay and not when you leave as normal.
It was very warm and cosy, i could have stayed there for a week. Thought the mini kitchen was very good No
room 1 which i slept in was very noisy.The nets were black.
Rooms well designed and comfortable Useless staff on reception. When checking in forgot to ask me to sign credit card. Called the room and woke me at 7.30 next morning to tell me. Complained to manager who didn't have a clue how to deal with it.
Ive spent some time in hotels and is by far the best hotel for value,location.The room was more than sufficiant with excellent facilites.Room 102 if you would like to use as i cannot speak for others.Will be recommending to friends and family.
Value for money on NYE's and great location. Also friendly staff and very clean.
its location poor sound insulation - had to move to another hotel
Nice staff, wonderful room, very well located.