Hilton London Metropole

Location was good. Opposite the bakerloo line. The lobby area very modern and nice

Where do I start! Possibly the worst hotel experience in London for a 4 star hotel. This hotel is all show (on the ground floor) and no substance. Hilton should be ashamed of themselves for charging the prices they do for what is a mediocre hotel at best. I booked the Hilton for my 5 year anniversary as a surprise for my husband and it’s safe to say that this hotel completely ruined our special evening. When we walked into the room we were hit by the smell of cigarettes and sewage. The bed was as hard as rocks and I’ve slept on softer more comfortable beds In a premier inn. The room was shabby with a faux leather office chair that was cracked and balding, when you sat in the chair pieces of the leather would come off onto your clothes. The carpets were totally threadbare and worn, even some places soiled and dirty. There bathroom was grubby and outdated, it reminded us of being in a motel. There were black marks in the bath from where the anti-slip had worn off, in its place was a plastic anti-slip Matt which was disgustingly grubby. We ordered room service at 1:30am for a bottle of water and it arrived 40 minutes later and had to pay an additional £5 for the honour. Breakfast stopped at 11:30 and we went down at 10:50 and food was already being taken away. Our waiter barely greeted us and showed us to a table when he saw a friend at the table next to us and didn’t bother asking if we wanted tea or coffee. We had to find another waiter to order our tea and coffee. This hotel ruined my anniversary don’t be fooled by its grand lobby, it really isn’t a reflection of the room you will be given. They should invest more money on the terrible rooms rather than their lobby