Hilton London Metropole

A organização do hotel, fundamental para a sua eficiência, atento o elevado indice de ocupação. Um hotel com excelente serviço ao Cliente, tanto ao nivel de room service, como demais serviços disponibilizados; a boa área do quarto.

O espaço do pequeno almoço é reduzido face à ocupação;o mobiliário de quarto poderia estar mais bem cuidado

praticidade

Do atendimento dos funcionários.

Sim, a acomodação muito pequena.

Serviço eficiente e simpático. Boa localização. Bom restaurante. Bom café da manhã.

O quarto muito pequeno e simplesinho é muito diferente de outras vezes que me hospedei em um Hotel Hilton (se bem que não foi na Europa). Mas fiquei decepcionada, não havia espaço para abrir as malas. Não é um hotel de 4 estrelas!

Localização perto de 2 estações de metro e comodidades do hotel, excelente café da manhã.

Waste of money

Didnt clean my room despite several phone calls. They said the cleaners would come in to change bed sheets n towels however I had to sleep in unchanged bedding

The bed

No use to swimming pool or gym as was not opened

Staff not good at customer service

I liked the room as there was 4 of us and we all got to stay in one room

That the ac and all electrics turned off at 6 in morning so couldn’t sleep as it was so humid in the room, it took 37 days for my complaint to get a reply to it.

The name Hilton?

Out dated. Staff too busy. Called reception concierge house keeping multiple times. I had to go downstairs to get towels. Electric outlets far from bed. Not up to par at all

the breakfast was really fantastic. the location as well

The mini bar count automatically when you take any thing even if you return it back to its place. (like many other Hilton's). and because I have children, I always asked for the mini bar to be empty. However, in this Hotel, they asked me to pay 25 Pound to have this done. So, wither you guard the fridge from your children, or , you have to pay 25 pound. It is really silly policy from the Hotel manager.

Very helpful staff.

Location of the hotel is very good and near to oxford street , 5 min walking. distance

If you need any thing in your room it takes too long , and sometimes they forgot.