Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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2,0
Prós: They called to talk to me.
Contras: They canceled my reservation. It would be better to have the vehicles in stock if I’m able to reserve them.
avaliação de
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10,0
Prós: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Contras: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
avaliação de
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8,0
Quick turnaround, will use them again
Prós: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Contras: The car was a little basic, but I didn't really expect much more for the low price I paid.
avaliação de
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10,0
Prós: Very efficient. No waiting for desk in terminal, transfer bus or car collection
avaliação de
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10,0
Quick and Efficient
Prós: I received an upgraded vehicle. The staff were very pleasant.
Contras: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
avaliação de
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10,0
In comparison to Europcar
Prós: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
avaliação de
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8,0
No surprises except trying to navigate around the station
Prós: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Contras: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
avaliação de
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10,0
The staff made the experience incomparable
Prós: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Contras: The car smelt ever so slightly of smoke- that's all I have as a negative
avaliação de
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4,0
Paid a premium and got a lemon
Prós: Friendly staff at pick up
Contras: Car was brand new but a warning light came on and we were unable to drive the car until RAC came out. Meant we had to cancel plans to meet friends. Not the companies fault but felt like we had no real options and very disappointed to cancel plans
avaliação de
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10,0
Em comparação com Europcar
Prós: O serviço ao cliente foi excelente na Alamo, tendo alugado da Europcar duas vezes e em cada ocasião experimentou uma experiência verdadeiramente terrível do cliente esta foi uma surpresa agradável. Nunca mais vou alugar da Europcar, a Alamo tem o meu negócio
avaliação de
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8,0
Sem surpresas, excepto tentar voltar para a estação
Prós: Bom carro, sem problemas, sem surpresas. Depósito devolvido prontamente. Olivia no balcão de St Pancras foi muito simpática e prestativa.
Contras: Foi fácil sair da estação de St Pancras ... mas não tão fácil de voltar! Eu dei a volta na estação duas vezes antes de encontrar a entrada.
avaliação de
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10,0
Prós: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Contras: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
avaliação de
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10,0
Prós: Very efficient. No waiting for desk in terminal, transfer bus or car collection
avaliação de
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10,0
Quick and Efficient
Prós: I received an upgraded vehicle. The staff were very pleasant.
Contras: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
avaliação de
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10,0
In comparison to Europcar
Prós: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
avaliação de
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10,0
The staff made the experience incomparable
Prós: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Contras: The car smelt ever so slightly of smoke- that's all I have as a negative
avaliação de
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10,0
Em comparação com Europcar
Prós: O serviço ao cliente foi excelente na Alamo, tendo alugado da Europcar duas vezes e em cada ocasião experimentou uma experiência verdadeiramente terrível do cliente esta foi uma surpresa agradável. Nunca mais vou alugar da Europcar, a Alamo tem o meu negócio
avaliação de
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8,0
Quick turnaround, will use them again
Prós: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Contras: The car was a little basic, but I didn't really expect much more for the low price I paid.
avaliação de
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8,0
No surprises except trying to navigate around the station
Prós: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Contras: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
avaliação de
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8,0
Sem surpresas, excepto tentar voltar para a estação
Prós: Bom carro, sem problemas, sem surpresas. Depósito devolvido prontamente. Olivia no balcão de St Pancras foi muito simpática e prestativa.
Contras: Foi fácil sair da estação de St Pancras ... mas não tão fácil de voltar! Eu dei a volta na estação duas vezes antes de encontrar a entrada.
avaliação de
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2,0
Prós: They called to talk to me.
Contras: They canceled my reservation. It would be better to have the vehicles in stock if I’m able to reserve them.
avaliação de
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4,0
Paid a premium and got a lemon
Prós: Friendly staff at pick up
Contras: Car was brand new but a warning light came on and we were unable to drive the car until RAC came out. Meant we had to cancel plans to meet friends. Not the companies fault but felt like we had no real options and very disappointed to cancel plans
avaliação de
