Hotéis em Londres perto de Royal Opera House

O bom atendimento e a localização. A falta de cortinas com black out no quarto.

Over charger $2k with a forced apology

The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

great location, the club lounge was great with snacks most of the day, the pool, very big room windows were small and looked straight into the walls of another building so you could only just about see the sky and the room was very dark. bathrooms a little dated. One of the consigners was rather snooty and not very approachable

a agilidade do check in e check out, no modelo self use. A locsalizacao e o requinte se destacam

A localização é excelente, a 50 metros da Trafagal Square, 100 metros da estação Charing Cross, 800 metros do Palácio de Buckinham... O serviço é eficiente.

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Localisacao

A localizcao, os funcionarios muito gentis e prestativos

Excelente localização. Funcionários atenciosos e prestáveis. O bar e o restaurante oferecem serviços de qualidade e requinte. O que menos gostei foi do preço do pequeno almoço não incluido, muito caro para a variedade oferecida.

localização fomos informados de que havia um menu para a noite de natal e fizemos reserva. Ao jantar foi-nos entregue o menu normal igual ao que havia nos quartos. Informaram-nos que tinha havido um engano e que não havia menu para essa noite!

A localização do hotel é excelente para quem quer andar pela região que concentra o mais turístico da cidade.

localização deviam ter sistema de energia electrica de urgencia, pois faltou electricidade e ficamos somente com velas

This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE

Always someone willing to help with a query and nothing too much trouble Some inconsistencies with communication. Phoned down to reserve meal Sunday night, but later found that restaurant closed on Sundays.

Service and breakfast- facilities especially roof terrace and views available from roof terrace-location was excellent The room was small and the window could not be opened