The suite was great - and the staff were excellent
Staff extremely helpful and courteous. Still undergoing refurb
Friendliness, professionalism and attentiveness of the staff. A free half bottle of champagne and greetings card delivered to the room just after our arrival in recognition of my wife's birthday was an unexpected and delightful surprise!
Please write at least 15 words
Very nice rooms, excellent service, not expensive
The stay was very pleasant. There was nothing that I did not like about the hotel it was lovely and would stay there again on my next visit
You sent us an email to check into the hotel with time of check in room floor etc We filled this in sent it back and you sent back confirmation of our check in on the morning of the booking When we arrived at the hotel we were told by the duty manager they did not have a room for us Reason was the person did not move out of the room This of course is utter rubbish I believe the true reason is we booked the room through you at a discounted rate they were then able to sell the room at full rate so we were left without a room Of course this teachers us and others a lesson never to deal with you again and never stay at the Chelsea Harbour We could of course been informed earlier in the day but nobody even cares when you are paying cheap rates You get what you pay for in this world In this case nothing
The hotel is located in an ideal part of London with the opportunity to walk to nearby shops and restaurants. The staff is very helpful and attentive without being burdensome. The rooms as spacious and well supplied.
The staff was very friendly, well trained and motivated. The breakfast is one of the best I have seen in all my life, - staying mainly at hotels of this category! Order the fruit plate at the buffet... During my six-day trip unfortunately I stayed only three days at the Wyndham and three days at another five star of another American chain (paying about GBP 380.-- plus taxes/night). It would have been better to go directly to the Wyndham.
Location was good,reception service good,suite very good,comfortable,quiet and very clean. Tv system laborious to change channels on TV-but maybe due to my lack of tech knowledge!
best london hotel i have stayed in
The location of the hotel is great. It has a lovely relaxing and welcoming feeling to the hotel. The staff are very well trained and always pleasent and helpful. The bar of the hotel has a lovely atmosphere and is very popular which I have found in other hotels we have stopped in, not to be the case.
Do pequeno almoço. O serviço de quartos.
Tive varios problemas: 1) nao encontravam a reserva apesar de eu ter a confirmacao em maos.2) nao aceitaram meu cartao de credito provavelmente porque nao era o que eu usei para fazer a reserva, que foi substituido pelo banco. Deveriam ter um procedimento para esses casos; tive que pagar em dinheiro. 3) Como nao me pediram, nao deixei deposito e nao hablitaram o telefone sequer para fazer ligacoes locais. 4 ) Varias areas do hotel, inclusive o restaurante estavam clausuradas para um evento; deveriam avisar os clientes. .
Starbucks do outro lado da rua...e esta apenas a 5 estações de Heathrow por metro!
Do pequeno almoço
Tamanho dos quartos, conforto no geral
Da simpatia e disponibilidade dos recepcionistas e do pequeno almoço. O tamanho dos quartos é bastante razoável.
está bem situado as mesas de cabeceira são demasiado pequenas e a iluminação é péssima. Não se pode ler na cama. O preço do pequeno almoço é exorbitante
Local e preço
Simpatia dos empregados, conforto, localização
a sua situaçao em londres eh boa porque esta perto de tudo nao tenho
A localização e a colaboração dos funcionários do hotel
Localização, perto da estação do metro. Calma da zona. Os quartos são confortáveis. O aquecimento do quarto era exagerado e não podia ser regulado.
Excelente quarto com bastante limpeza e com serviço bastante profissional. Situado a 500metros da linha de metro (Fulham Broadway) e com Bus à porta, o que permitiu facil acesso à cidade.
A qualidade do quarto e boa qualidade do restaurante Breakfast bom
Quarto confortável. Design e arquitectura muito actuais. Funcionários prestáveis. Pequeno almoço bom... mas caro. Pertíssimo da estação de metro. Um bocadinho longe do centro: ex. para Picadilly Circus demora-se cerca de 20/25 minutos de metro.
A simpatia e atendimento dos empregados, a localização para os meus objectivos e a zona bastante sossegada. Não gostei que me dessem um quarto, de acordo com a reserva- King sise- mas próprio para deficientes. Foi lamentável e não pude fazer outra coisa.
Limpeza do quarto e casa de banho. Serviço de bar muito lento e pouco atencioso. Localização muito ruim com relação a transportes !
Do conforto do quarto Vigiar os corredores de acesso aos quartos, pois alguns clientes usam e abusam de entrar e sair dos quartos sem ter cuidado em manter o silêncio.
Excellent location in terms of access to public transportation (tube), an absolutely outstanding shopping mall just around the corner and a broad array of dining options in the area,both in terms of cuisine and pricing. The room was extremely clean, and offered a nice selection of free beverages including teas, coco and bottled water as well as lotions and other bath sundries. Very nice! Also, we found that W12 Rooms has a very, very friendly and helpful staff. We'd stay here again in a heartbeat! Only two niggles: although the bath was well sized, the room itself was very small- though workable. Just be organized! And although the room was well sound-proofed, wearing a pair of foam ear plugs took care of the occasional nightly siren. After we adopted those, we slept very well indeed in the comfy bed.
Everything was great!
clean, good location, wifi in the rooms no tissue paper or water bottles in the room, expensive and limited breakfast
Location and staff was kind Room was not clean.
The best thing about this hotel was the location. Close to Westfields Shopping Center and the Underground station. The room could use more trash bins and hand towels in the bathroom.
Whilst the rooms are quite small they are very well equiped, tea making facilities, comfortable bed, TV etc. No
Clean room, friendly service from main hotel staff, breakfast room was pleasant. Hotel confirmed that we had been provided the wrong room and there was no spare, and made every effort to make our stay more comfortable. Booked a double room and ended up in a small twin, which was disappointing. Noisy room
the breakfast was good. the bathroom could have been bigger
The cooked breakfast was a highlight, very good. Staff friendly and helpful. Location convenient for Tube Station Room was just too small for me I'm afraid. Very cramped, albeit quite clever how an en suite had been fitted into an already small room. However, it was certainly only possible to brush your teeth with an up and down motion!
Friendly welcome when I arrived. Good breakfast with no sense of being rushed. Hotel rooms are very small but the price wasn't very high either,
Good breakfast and friendly staff; by London standards good value for money Traffic noise in rooms facing the Goldhawk Road can be excessive, and the room was rather warm. Easier control of temperature in the room would be good
Nice welcome. Friendly, helpful staff. Excellent breakfast and service. Comfortable pillows. Comfortable bed. Friendly, easy-going atmosphere. Quiet and peaceful room - rare in London. Nearby easy free parking at the weekend in St. Peter's Square. Good location near tube and for driving into central London. Close to many shops and restaurants. No hairdryer. Shower took ages to get warm - thought it wasn't going to and had largely cold shower. tv control not working. 2 ceiling lights not working.Curtains didn't open or close and were stained. Dirty carpet on stairs. v little space in front of loo.
With few exceptions the friendliness of the staff The small room sizes.
Very friendly and helpfull staff
A praticidade de transporte (metro-oibus), a facilidade de deslocamentos principalmente para compras rapidas na high street, a facilidade de comunicacao com a recepcao. Sim. Acredito que o uso da internet nao deveria ser cobrado, o que seria um servico a mais para o hospede.
The staff were very helpful at all times. I was given a quiet room that I requested. Bins were emptied daily. Linen was changed regularly.The location is very safe and close to the tube. It is well lit. The outside entrance was kept very clean and neat.
The staff were friendly and the location in Hammersmith is very good The tv did not work properly and was supposed to be fixed by our second day. It wasnt fixed at all during our stay. The room was very hot due to some problem with the bathroom. We could not walk on the floor as it was very hot - must have been a problem with the water pipes. We thought there was underfloor heating. Apartment could do with some ventilation or air conditioning or even a portable fan.
studio apartment was very clean faulty light bulbs had not been replaced.
Close to the Hammersmith Apollo. We had booked a studio apartment but had a one bedroom apartment with 2 bathrooms which was very nice!
the bathrooms and the kitchen lounge and the proximity to the town the bed was too small we are both tall and king bed is usually the norm these days
It was a fantastic location - so near both Hammersmith tube stations. Great value for money, and would be great for families. Would stay here again, but maybe not just for one night, Garden amazing at front of main office and building!! It wasn't that clean, and there was a strange smell in my apartment. There could be more toiletries given. My shower didn't drain properly, and one sink got blocked... So the maintenance of the apartments could be better.
great location maintenance wasn't great- only 1 working light bulb in bedroom, all blinds broken and curtain broken. Also no shower/gel or soap as promised when I rang to check in advance.
Staff very helpful. Room confortable. Good location in relation to tube. Room not cleaned every day - I had to ask for clean towels. Website indicated that wireless internet available but it was not. TV reception and range of channels poor.
convenient No problems
Excellent standards excellent service excellent value for money None