Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Apesar de um erro na reserva, a recepção foi muito eficaz na resolução do problema. Recepção extremamente simpatica e eficaz.Hotel Pratico, simples, confortável e design actual. O preço é excessivo para o Hotel, apesar de todas as qualidades que o mesmo possa ter.
localização òptima Proteção banheira é pequena deixa sair àgua.O pequeno almoço à carta torna-o um pouco mais demorado.Ligeiramente barulhento.
O bom atendimento e a localização. A falta de cortinas com black out no quarto.
a localização do hotel o cheiro a tabaco do quarto
A localização, o espaço do quarto luxo e a cordialidade e eficiência dos funcionários.
Servico do concierge Guillaume
A localização é espetacular, a cama muito confortavel, o banheiro excelente A posição do meu quarto que ficava para uma area sem nenhuma vista
Minha esposa e eu conheçemos muitos "Sofitel" em várias cidades, há um padrão de atendimento no mínimo bom em todos esses hotéis, porém, este em Londres, foi excepcional.Todos os funcionários demonstraram grande profissionalismo e muita simpatia,(recepção, restaurante,bar, etc. ...)o que evidenciou uma equipe homogênea e comprometida como poucas vezes vimos (em hotéis de categoria semelhante).Mesmo assim, cabe resaltar a performance da Laura (relacionamento) de uma simpatia genuína,solícita, e do Guillaume (concierge) com muita sensibilidade para captar os programas de interesse dos hóspedes. O fato de ambos falarem português permitiu uma maior aproximação com eles, mas é perceptível que todo o grupo merece parabéns. Não houve nada de que não gostamos. Apenas a posição do nosso apartamento não é das melhores. Havia a possibilidade de que o tipo de acomodação escolhida tivesse vista para a praça ou a Pall Mall, o nosso era de fundos e a incidência de luz direta é menor.
Da sua localização que era muito central mas ao mesmo tempo bastante sossegada O preço
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Everything about this stay was great. The room was beautiful and clean, the bathroom was spacious with lots of shelf space for our stuff. the staff was wonderful. the location is ideal, and they had a big lounge for guests. It's expensive but worth it.
Localização conveniente e central, muito confortável O serviço ao cliente precisa melhorar
A localizacao eh excelente, pois fomos a pe ao London eye, Palacio de Buc., Big Ben, enfim, eh perto da estacao do metro, tem um supermercado ma esquina, restaurante ao lado, super bem localizado! Os funcionarios do hotel nunca respondem ao seu "bom dia ou boa noite"; eh como se voce nao estivesse hospedado la!
Realmente muito bem localizado ,´Próximo dos pontos turisticos mais famosos de Londres .Hotel com quartos amplos e confortaveis
Localização excelente. Super central, próximo aos principais museus e pontos turísticos. Existe um mercadinho perto e para quem escolhe um studio há chance de tomar o café da manhã e até fazer refeições, o que resulta em economia. O estudio em que ficamos no 9º andar tem um forte ruído do ar condicionado, o que nos obrigou a desligá-lo, durante a noite.
Well located hotel with a very good price/quality offer. Rooms are big enough. Work aread and free internet access is a plus for business travelers
localização excelente para conhecer os pontos de maior interesse turistico de Londres, perto dos teatros ,lojas e restaurantes e com conforto e bom custo beneficio
Atendimento na recepção cordial e eficiente. A falta de um frigobar no apartamento é imperdoável.
A centralidade do hotel é boa.a decoração é agradável.Não gostei de ter havido pressão para marcar um quarto adicional criando-me prejuizo, quando na internet estav previsto que a utilização por mais uma pessoa num quart duplo seria de mais 20€. Isso não se indica 3 dias antes da viagem. O que acima está referido.
Belo hotel localizado no centro das maiores atrações de Londres. Adorei a possibilidade de poder caminhar para todos os lugares, sem nunca precisar de um táxi. Estadia maravilhosa e recomendaria para amigos próximos e família.
Rapidez no check-in. Educar funcionários.
A localização do hotel é perfeita, perto de vários pontos turisticos, restaurantes, permitindo que se passeie muito a pé. O valor da diária poderia, em todas as opções, incluir o café da manhã.
Localização ótima, apto muito confortável.
Conforto das camas.Localização- Melhores Recepcionistas.Melhor limpeza po nos quartos.
Localização Era importante que os elevadores funcionassem, bem como as descrições das suites na Internet fossem mais realistas.
Da atenção dada por um funcionario da recepção de origem polonesa,muito gentil e disposto a ajudar Vidros anti ruído nos quarto por causa do barulho provocado pela sirene dos carros de polícia e bombeiros
proximidade do centro e zonas de diversão e compras arranjar o elevador que está avariado há meses
Facilidaes em geral Não
a localização na minha segunda estadia, o apartamento estúdio que fiquei era mal localizado e sem iluminação natural
optima localização barulho de água nos canos/ar condicionado muito barulhento (?)
A localização é excelente, a 50 metros da Trafagal Square, 100 metros da estação Charing Cross, 800 metros do Palácio de Buckinham... O serviço é eficiente.
a agilidade do check in e check out, no modelo self use. A locsalizacao e o requinte se destacam
Muito bem localizado no centro da cidade, num edificio de excelente arquitectura, com quartos confortáveis.
Localização excelente, acomodações boas, funcionários atenciosos e solícitos. Não
Localização. Beleza Banheiro um pouco pequeno
localizacao, limpeza bom hotel se fosse 3 estrelas, muito pobre para 4 estrelas,não tem cofre nem frigobar nos quartos, ninguem para carregar sua mala, não tem poltronas no living nem banheiros.
Excellent breakfast, very kind personnell, very nice swimming pool. Location is excellent, very close to Buckingham Palace, Green Park, Regent Street, Oxford street. İt is in the heart of London. Building is facinating. Bathroom is very small. The room does not fit to 5 star hotel although it is very clean and has comfortable beds. The room is smaller than I expected.
Location, center of London, near Piccadilly Circus. Easy to reach by Sub. Small room for this kind of hotel, no air conditionning. Price for English breakfeast too high.
Hotel staff Room size
9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.
The good location of the hotel. The window in the room was boarded up making it very dark.
great location, the club lounge was great with snacks most of the day, the pool, very big room windows were small and looked straight into the walls of another building so you could only just about see the sky and the room was very dark. bathrooms a little dated. One of the consigners was rather snooty and not very approachable
Location is excelente!! Great to be able to have a swim in the morning. Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.
All staff were extremely friendly and helpful Quite a lot of noise from outside late at night - sounded like work was going on close by
very friendly and relaxing breakfast was not good and expensive
swimming pool was great.such a great location. friendly staff. our room was quite small.noisy at night.service charge on a glass of wine nearlly £1!