Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Da simpatia dos funcionários do hotel e da localização do mesmo Do preço do quarto individual
a localizacao do hotel e a possibilidade de usar a academia do ymca por um preco simbolico uso excessivo de odorizador nos quartos e banheiros de uso comum do hotel, com cheiro miuto forte, que inviabilizava a permanencia das pessoas. a iluminacao dos quartos e do banheiro e muito ruim, fraca. em relacao ao quarto o preco achei alto.
Nós tivemos uma ótima estadia. A equipe foi muito educada e prestativa. A situação do elevador era muito ruim. Eu não sei se alguns dos elevadores não estavam funcionando ou o quê, mas acabamos usando as escadas a maior parte do tempo.
Localização; Pessoal Preço; dimensão dos quartos
Serviços de limpeza e arrumação do quarto e da localização.
A localização do hotel é simplesmente fantastica Muito barulho nos corredores. Ma insonorização dos quartos.
Location O barulho dos canos
A centralidade do Hotel É inaceitável que um Hotel de quatro estrelas tenha quartos tão pequenos, e sem mini-bar.
Staff was very nice and helpful. The swimming pool is big, facilities are clean. The room was not big but sufficient for a familly with 2 kids. The bathroom was clean, with a bathtube but the w.c. inside.The breakfast was delicious, but a bit expensive. A pity that the swimming pool has restricted hours for kids when you have kids but it must be appreciated for those who have not.
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
Good location Small rooms with tiny bathrooms - adequate for a single traveler on business with no luggage but not a Five star hotel and nothing like the pictures on the website.
The room was a good size, nicely decorated, clean. Facilites included TV, stereo, air conditioning which is very important. Bathroom clean with nice toiletries.
Good quality fitments Small room
The staff were friendly and helpful. The room was clean and comfortable with tea and coffee making facilities. The bathroom was very small but that didn't really bother us. Despite the double glazing and being on the ninth floor, we heard the noise of the traffic all night.
Helpful and friendly staff.
Location of hotel was fairly near the tube station and other faciltites nearby When I checked inot the hotel, I had to wait a long time whilst they were checking my booking.I Needed an extra bed and they offered to upgrade me to a family suite afor another 103.50pounds. They then charged me 724.50 for the 3 nights stay.I Realised later that they had overcharged me by 10 pounds because the original booking was 611 pounds. When I queried them the next day,I had to go through 2 other staff before they refunded me 10 pounds overcharge. I hope I have not been billed twice ie once by my initial booking through your website and then by the Grange Holborn hotel.
Staff were very friendly and prompt Room was noisy being on the main road at a junction. I think if two people had been in the room there would have been a lack of space around the bed area as it was a funny shaped room.
The staff are extremely helpful and location is excellent. The television selection is poor and internet costs far too much.
Simpatia e design dos quartos.
localização Fiquei decepcionada pois estão em reforma e a recepção está bagunçada e existe somente um elevador. Vcs deveriam colocar no site que o hotel está em reforma.
faltou frigobar no quarto
Quarto novinho e espaçoso
A localização perfeita. Para um hotel de Londres, face ao preço e localização é muito bom. O pequeno almoço também bastante aceitável. Recomendo a quem quer visitar a cidade. Muito perto de transportes e possibilidade de ir a pé para os principais locais. O Hotel devia ter internet gratuita.
O excelente atendimento e as instalações modernas. A cama era mais pequena do que o habitual.
Localização era conveniente Estava frio, velho e sujo
localização má localização do quarto, junto ao elevador; obras em curso
Localização, pequeno alomoço
A localizaçao é bastante boa e próxima de 2 estações de metro. O hotel estava em obras e não fomos informados antes ou na data da reserva; as zonas comuns estavam por isso pouco funcionais/agradáveis. O quarto que nos deram inicialmente ainda nao tinha sido limpo depois da saída dos hóspedes anteriores; trocaram prontamente por outro mas este era muito pequeno e nao correspondia às imagens apresentadas no site, em termos de conforto ou de qualidade. Apesar de indicado no site o quarto nao tinha secador de cabelo e o ar condicionado nao funcionava correctamente; os artigos de higiene disponbilizados resumem-se exclusivamente a gel banho e sabonete. Definitivamente não corresponde à classificação de 4* e não consideramos que tenha uma relação de preço/qualidade adequada
o frio no banho!
Localização. Fácil acesso aos principais pontos da cidade através do Metro. Próximo a bons restaurantes. O café da manhã. Não vale o preço cobrado.
Comodidade, localização e conforto Não tinha pequeno almoço incluído.
Great location, just a few minutes walking distance from many touristic spots, nice restaurants, bars and theaters. Tube and bus station pretty much around the corner. Great decoration, everything was super clean and the size of the room was perfect. A bit of noise coming from the traffic on the street (no double glass windows).
Localização muito boa, bom serviço e limpeza e simpatia dos funcionários do hotel Má climatização, o ar condicionado nem sempre funciona e o wc tem a temperatura muito inferior à do quarto
Da localização do hotel junto ao British Museum. A cozinha era tb mtº boa. Nada tenho a mencionar.
Serviço internet e poucas estações de TV disponíveis.
Um hotel design sem a etiqueta de preço alto. Ótimo café da manhã e equipe.
A localização foi excelente! Um minuto a pé da Oxford Street e a cinco minutos de Covent Garden. O mais central possível, dois minutos a pé da Estação de Metrô Tottenham Rd, área de compras, restaurantes, livros e muito mais.
O Atendimento dos funcionários
Gostei do hotel de uma forma geral e de sua localização próxima ao Convent Garden, região à qual destinava minhas atividades. Fica bem próximo ao Museu Nacional. Não gostei da climatização do ambiente, muito fria para o periodo (Outono) e não gostei das colunas inclinadas que obrigam a uma continua atenção para não bater a cabeça.
Localização excelente boa infraestrutura atendimento excelente Não
localização dimensão do quarto
~Boa localização com óptimos transportes e profissionalismo e gentileza dos funcionários.
the room no
centralidade um hotel deste escalão devia ter pequeno almoço incluido, questão dos adaptadores para fichas eletricas dada a diferença de volts entre UK e Portugal
Da localização,porém os quartos são pequenos para o preço
Central e com boas ligações de transportes Confirmação da ligação internet no quarto
Suíte muito confortável, luxuosa e espaçosa. Staff muito atencioso, ótima localização e bons serviços. Tudo 100%.
A localização é muito boa. Poderia ter opção de quarto interno ou com janelas externas.O nosso foi interno e foi a única coisa que não gostamos.
A localização, o conforto e o serviço
Localização. Bom atendimento. Qualidade/Preço. A temperatura não controlável e demasiado alta. Quarto pequeno ou demasiado cheio de mobiliário pesado que dificulta a circulação.
Gostei muito do local e foi por isso que escolhi este hotel
Estava em reformas , portanto fica dificil pra avaliar, porem pelo preço que paguei acredito que poderia achar coisa bem melhor, haja vista que fiquei no Strand palace , que é bem melhor ,inclusive a localização perto da trafalgar square, e pague menos. Nao ficaria novamente. O cheiro do restaurante é sentido em todo lugar
Localizaçao, quartos recem reformados, bom cafe da manha e funcionarios excelentes! Infelizmente estava em obras, achei que poderiam ter dado um desconto na tarifa por este motivo.
atendimento e higiene
Facilidade de acesso aos Metros Internet nos quartos ja incluida.
Localização, Sossego Pequeno almoço a melhorar
Sua localização, a gentileza e simpatia das pessoas, o restaurante, a limpeza perfumada, o fato de ser um hotel não fumante.
Comodidades agradáveis. Excelente localização. O ar-condicionado nunca esfriou o quarto completamente durante uma onda de calor.
atendimento da portaria o banheiro deveria ser melhor equipado, com sabonetera no chuveiro ,e grades de apoio no box
A gentileza no atendimento dos funcionários.
Location and the room. Renovations that were taking place! The management could have been more careful with the backup services provided. We had to use the service elevator which was old and not so clean. I don't think it was value for money, at least during renovations period they should not charge so much for the room.
Simpatia dos funcionários O quarto é muito pequeno e a colcha solta pelos.
Conforto do quarto, cama ótima, chuveiro excelente, quarto acarpetado porém limpíssimo, sem pó e tipicamente inglês, a decoração e tudo mais. O jantar é caro e não é tão bom.
É um hotel com um estilo clássico inglês, muito sofisticado e confortável. O pessol é muito educado e sempre pronto a auxiliar. O chão junto às portas de alguns quartos, range um bocado.
Hotel pequeno, bem localizado e com pessoal simpatico
Localização excelente, pessoal muito simpático e atencioso.
Gostamos especialmente do quarto confortável e da localização do Hotel. Excelente vista do quarto para o jardim do hotel. Fica a 15 minutos a pé de Trafalgar Square ou Picadilly Circus. O preço não inclui pequeno-almoço.
No Hot Water until 1730 !
Location for city also tube stations, good restaurents, bars shops and theatres nearby We were staying on 3rd. floor only accessable by stairs no staff available to assist us with luggage
The location is very good; central but still quiet. Comfortable room and a good breakfast. Nothing.
Reception staff were very welcoming, helpful and friendly,rooms very clean tidy and comfortable,dining room for breakfast very clean,good choice of food and good service. Hotel was also in excellent location, easy access from Tube and close to many major attractions.
Location good, rooms tatsefull although attric room a litlle cramped. Hallways a little worn, breakfast service slighly rushed. Taffif rate inappropraite for style of hotel- discount rate aid was fine.
the rooms are well designed and very clean, the showers are hot & powerful and breakfast is fresh and satisfying. location is great for oxford street and soho nothing
The airconditioning in the room the excellent bed the service of the staff nothing; back in London I wil stay there again
The room was well maintained and comfortable. Good breakfast. The room was facing with Gower Street and the traffic noise was a little annoying.
Location, Cleanliness, Friendliness No
The hotel is very convenient and well-located, and the staff were helpful and friendly. Free wireless internet is a big plus for me. The street is charming. The rooms are small and the whole place feels a bit run down. The carpets could really use a cleaning. The breakfast room is cramped and unpleasant. For North Americans travelers, it's a bit of a shock to see what you get for your money when it comes to London hotels.
A group of 8 of us booked this hotel due to the good reviews and location for a birthday celebration to watch Jersey Boys. Check in was punctual and polite. Emailed the hotel the day before requesting rooms looking over the gardens, which was granted. No hot water the next day due to boiler problem but staff very apologetic and free breakfast offered. Cannot fault the stay and will stay here again.
Clean with good decor Strange and strong smell towards the room (sort of like damp!) Breakfast £20+ is a discgrace - that has to be 1000% mark up!!!
To sleep there beside the noise from the street in the morning. Small room size. Half of the room shown on photos on booking.com. Noisy street in the morning on business days. No rooms available on the yard side despite booking two months in advance with proper note on this regard in booking form. The hotel just didn't pay attention to this note.
easy reach of the west end and shows the rooms showen on booking.com are Not the rooms allocated they are at least half the size and very small
they helped me to get information about train times and flight confirmations they also upgraded me for the same price because a room looking onto the quieter part was available. All staff were polite and helpful. I don't like sleeping in a room in the basement. I like to have fresh air at night and open the window but for safety reasons I didn't. The room and the corridor outside sometimes smelt damp.
The friendly staff, location of hotel The rooms were very small, fine for a weekend but for a longer stay claustrofobic. And it was hard to understand why we had to stand in line very long for everything at the frontdesk, while there were three persons behind it, but only one who seemed to know what had to be done
Location was excellent, not even 5 minutes walk from The British Museum; Russell Street & Tottenham Court Road tube stations were very close. Not a reflection on the hotel, but the area was quite noisy - although it was a Saturday night - people walking past in the early hours talking really loudly and service vehicles collecting bottles very early in the morning. However it wouldn't stop me staying here again - even though I do think the room rate was quite expensive with no breakfast included.
I liked the room very much and the bathroom was wonderful! I was so surprised! I also liked that I got the newspaper at the door.
Very friendly and knowledgable staff on reception. Excellent location for shopping and site seeing. I did find the rooms very warm. Did not take breakfast so cannot comment on the food.
The room was very spacious with the facilities expected of such a hotel. The staff were very friendly £46 for 2 breakfasts is over the top
nice ambiance in reception area and small sitting area, help yourself bar a nice touch from another age. Comfortable bed, Moulton Brown toiletries
Extractor fan not working in bathroom
The service of your receptionist was excellent and warming. I had requested a specific room overlooking the court yard and got what I asked for. After realizing that there is a room "002" directly on the court yard I asked if I could see the room and without hesitation I was able to change no questions asked and no quarms. Ice service:-( Apparantly ice service was on at 6pm and I was out and about until late hours and would have loved a cold drink.
Delightful upmarket charm, tradition and comfort. Excellent service, good rooms and facilities. Our room (2) had a balcony looking into the hidden garden. Very good value for this fantastic location next to Russel Square and the British Musem. Internet should be free and the breakfasts are very expensive.
Location! The price of breakfast was ridiculous! So we didnt get it.
The location - quiet and convenient (but please also read separate 'complaint') Bed was a 4 poster, but very squeaky, to the point that it woke us up each time we turned over in bed (also: please see seperate general complaint about this booking).
Close to where I needed to be the next day Easy access to Oxford St etc Good sized room (for London) Really excellent if you wanted to spend time at the British Museum None
This hotel is perfectly located for the British Museum, it is quiet and within walking distance of Soho and Euston Station.
I liked best the retro style of the hotel, especially the fireplace in my room. The wind goes trough the windows, even when they are closed.
Well appointed boutique hotel in a convenient location.
Some of the staff were helpful, polite and keen to assist. Room was small, room service menu was petite, prices for food including breakfast were expensive. Not impressed that advertised facilities such as the restaurant were located at another hotel situated at the end of the road. The window leaked and was falling off the hinges and the gaps had been stuffed with toilet roll. Overall impression was that the hotel was not properly maintained and was in need of some modernisation and general maintenance. I experienced some checking out problems which I was asked for a fax cancelling the booking. After explaining that I dont carry a fax machine in my suitcase and several calls to booking.com I was allowed to check out the following day.
Very central hotel, friendly staff, clean room. Maybe the room was a bit small, although very comfortable.
Check in/out was efficient.
paid for breakfast what a waste of money.plastic ham also chicken the cheese was curled up at the edges.could not be worse.
Excellent location, smooth service, ok facilities, nothing to complain about. Very good for the price level, and excellent if you have to get to an early meeting in the city.
The hotel is clean and comfortable with well equipped and quiet rooms.