Local e preço
Tamanho dos quartos, conforto no geral
está bem situado as mesas de cabeceira são demasiado pequenas e a iluminação é péssima. Não se pode ler na cama. O preço do pequeno almoço é exorbitante
Simpatia dos empregados, conforto, localização
Da simpatia e disponibilidade dos recepcionistas e do pequeno almoço. O tamanho dos quartos é bastante razoável.
Do pequeno almoço. O serviço de quartos.
Starbucks do outro lado da rua...e esta apenas a 5 estações de Heathrow por metro!
Tive varios problemas: 1) nao encontravam a reserva apesar de eu ter a confirmacao em maos.2) nao aceitaram meu cartao de credito provavelmente porque nao era o que eu usei para fazer a reserva, que foi substituido pelo banco. Deveriam ter um procedimento para esses casos; tive que pagar em dinheiro. 3) Como nao me pediram, nao deixei deposito e nao hablitaram o telefone sequer para fazer ligacoes locais. 4 ) Varias areas do hotel, inclusive o restaurante estavam clausuradas para um evento; deveriam avisar os clientes. .
Do pequeno almoço
great location maintenance wasn't great- only 1 working light bulb in bedroom, all blinds broken and curtain broken. Also no shower/gel or soap as promised when I rang to check in advance.
studio apartment was very clean faulty light bulbs had not been replaced.
Staff very helpful. Room confortable. Good location in relation to tube. Room not cleaned every day - I had to ask for clean towels. Website indicated that wireless internet available but it was not. TV reception and range of channels poor.
convenient No problems
Close to the Hammersmith Apollo. We had booked a studio apartment but had a one bedroom apartment with 2 bathrooms which was very nice!
the bathrooms and the kitchen lounge and the proximity to the town the bed was too small we are both tall and king bed is usually the norm these days
The staff were friendly and the location in Hammersmith is very good The tv did not work properly and was supposed to be fixed by our second day. It wasnt fixed at all during our stay. The room was very hot due to some problem with the bathroom. We could not walk on the floor as it was very hot - must have been a problem with the water pipes. We thought there was underfloor heating. Apartment could do with some ventilation or air conditioning or even a portable fan.
The staff were very helpful at all times. I was given a quiet room that I requested. Bins were emptied daily. Linen was changed regularly.The location is very safe and close to the tube. It is well lit. The outside entrance was kept very clean and neat.
It was a fantastic location - so near both Hammersmith tube stations. Great value for money, and would be great for families. Would stay here again, but maybe not just for one night, Garden amazing at front of main office and building!! It wasn't that clean, and there was a strange smell in my apartment. There could be more toiletries given. My shower didn't drain properly, and one sink got blocked... So the maintenance of the apartments could be better.
Excellent standards excellent service excellent value for money None
Exactly what it offers on the website
The room was very clean and comfortable. The location is very good, it is convenient to access both the Heathrow airport and the center of the city. There is no elevator. Also no internet.
Good, clean, quiet hotel. Excellent value for money and good breakfast. Stayed on top floor and no lift, no problem for us, but can see it would be for others.
Excellent full english breakfast, staff were friendly. Steep stairs, no lift.
The appartment, although not directly adjacent to the hotel is perfect for a small family or group to base themselves in the Hammersmith area. The keys to the appartment don't give access to the main door of the hotel so you need to ring the bell each morning for breakfast.
Nice small hotel. A little bit noisy but this did not anonoy.
Good location if you are going to the Apollo, decent breakfas One tatty towel only! You can hear all the noises from the room above
Convenient to transportation services. Clean and functional. Lack of 'helpful' services. For example: no secure storage for holding luggage; no late check-out.
Simple and easy, very close to tube and easy to find The staff coukld not find an iron(nothing really to moan about).
Check in desk staff were very friendly. The room was not equipped with working facilities for instance the kettle plug was in between the beds, the digital box was not working neither was the tv 1-5 due to the lack of aerial, their was no duvet for the beds just blanket and additional blankets, for this weather it was too cold for that. I also experienced difficulties with the toilet flush.