Holiday Inn London - Kensington High St.

Taxas ocultas

Funcionários simpáticos, quarto limpo e arrumado

Estacionamento caro, espera de mais de 3 horas para fazer o check-in - cheguei 12 h

location and breakfast was good.

the room number 4094 was exceptionally small, the bathroom was so tiny to move about. The bed was very small and hard and pillows not great. There was no where to put any toiletaries in the bathroom, with a silly sliding mirrored door. We couldn't see the tv very well without laying at a weird angle because of the size of the room. It was very disappointing, we didnt expect the room to be of that size. It was more like a hub size room. All other aspects of hotel were good expect the room.

good clean rooms, excellent vibrabrant locations with lots of options for eating out and hyde park literally next door. staff were also very friendly and helpful.

That I had to pay 5 GBP per peron to use the pool (considering that its usual included in the upfront fee) and on top of that the steam room was not working and you had to pay extra for bath robes. Also the food was pricey.

Would have rated this property much higher had I not been overcharged as most of the staff were lovely, the rooms are decently sized and the location is excellent.

I pre-paid in full on booking.com. I informed the receptionist of this at check in. She insisted that she still needed to charge my card as the payment was only a “pre-authorization” plus she needed to charge a £50 fee for “incidentals”. I gave it to her and paid room rate + the £50. Upon entering my room I checked my bank account and realized that I had actually been charged twice. Once to booking.com, 131.09 Euro and once to Holiday Inn Kensington, 186.61 Euro. I went back to reception to query this and spoke to another woman who rudely asked “why did you not show my colleague this?” When I showed her the confirmation stating I paid from booking.com. That is NOT my job. I told her colleague that I had paid and she insisted I pay again anyway. This woman then made a call and informed me she’d told the bank to “release the payment for booking.com” so I won’t be charged it. She was not apologetic for her colleagues mistake at all and I left feeling like the staff were implying it was my fault, which is an unacceptable way to treat a guest. Not only that, but I’ve checked my bank account today only to discover the 131.09 Euro to booking.com has moved from a “pending” transaction to a completed transaction meaning your staff have lied to me as the money is gone, meaning your hotel has received it. The other charge of 186.61 euro is still there also. I expect a member of management to contact me regarding this immediately. I was clearly lied to by your reception staff since they specifically said that the booking.com payment would be released which it was NOT. Absolutely ridiculous having to go through all this hassle for what should have been a simple one night stay.

Rude staff, room wasn’t as advertised