O fácil acesso aos passeios. As refeições variadas e bem servidas.A boa localização. A atenção dos funcionários.Facilidade de agendamento dos passeios via hotel.
O restaurante e do atendimento dos funcionários. Sem comentários
O tamanho da suite foi surpreendente, especialmente considerando a diferenca de preco com o quarto standard.
Do preço/qualidade oferecido pelo booking.com. A suite lounge extraordinaria para recepção de pessoas e amigos Serviço do restaurante para jantar demorado.
do tamanho do qrt nao
O quarto era bom. No restaurante, teve um dia que fiquei 50 minutos esperando por uma mesa, sendo que haviam mesas livres e que, segundo informação do restaurante, estavam reservadas. Porém, quando sentamos em uma mesa para jantar, ficamos bastante tempo no restaurante e todas as mesas ditas 'reservadas' ficaram livres durante o tempo em que ficamos no restaurante. No mais, no dia em que íamos embora, pedi que me acordassem às 4 da manhã, porque meu vôo saía às 6 e meia. Liguei na recepção, pedi que me acordassem, porém não fizeram isso. Em resumo, acabei acordando quando o taxista que ia me pegar chegou no hotel (4:40). Outra coisa foi uma informação errada que me passaram na recepção, sobre o horário em que um determinado shopping ficava aberto.
Infelizmente sim. Eles diziam que todos os quartos tinham uma vista para table mountain. Mas infelizmente não. Eu xtava no sexto andar e não havia vista nenhuma. Foi uma Pena. E as senhoras do house keeping acordavam muito cedo ao fim de semana. Mas foi optimo o resto.
O quarto é muito bom, amplo e agradável. A localização é boa, fácil de se deslocar para os principais pontos de atração da cidade.
The friendliness and helpfulness of staff The lack of signage en-route to hotel. Housekeeping should not be turning my bed down at 21h00, but earlier
The hotel is right on the beach and has an excellant view of table mountain. This hotel is an example of doing the right thing but not doing it right. It has no atmosphere, its staff unprofessional and its restaurants, room service and other services are over priced.
Amazing view on Cape Town. Close to industrail area for customer visits. Hotel on the beach Every single service you have to pay: internet, you can not even borrow an iron they charge you...
We notice that a room service food was outside one room for two days before they removed it. The breakfast was poor, we asked for Honey and we received an empty bottle of honey.
The staff was very Friendly and that was fantastic to stay there. We enjoy the restaurant. What a feast.
Spacious room, friendly staff, comfortable bed and appreciated teh assistance with teh baby cot. Breakfast was fantastic. Thank you!
Modern rooms Good breakfast Overpriced.No atmosphere of a hotel Not convenient to the city
easy acces to Cape Town and the West Coast
Mostly the view, the room was well laid out and clean particularly the bathroom and shower. We both found the mattress to be very hard.The restuarant was a bit over priced
View of Cape Town. Size of rooms.
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
Total experience.feel good feeling.breakfast
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
The staff were very considerate. it was peaceful. the food was excellent.
A quality hotel with a nice feel and ambiance with top class facilities
Localização, conforto e funcionários.
O serviço e a disponibilidade os funcionários. Não
Hotel muito agradável e uma equipe muito simpática. Ótima localização, excelente spa. Altamente recomendável. Ouvi dizer que se você adicionar a sua gorjeta à conta, o hotel não a repassa inteiramente à equipe.
O hotel tem internet wireless free nos quartos e nas áreas públicas, uma van (free shuttle) a cada 30 min p/Waterfront, funcionários cordiais e educados, parada de ônibus vermelho de turismo (Hop in, Hop off) em frente ao saguão, estacionamento gratuito para os hóspedes e café da manhã maravilhoso incluído. O último andar tem um restaurante concorrido e uma área de spa com hidromassagem, sauna e piscina, além de academia com personal trainer. O nosso quarto era amplo, tinha uma vista extraordinária de Waterfront, um silêncio absoluto durante a noite, TV com canais a cabo e, diariamente, a camareira repunha 2 garrafas de água, balde de gelo e barras de chocolate de cortesia. Este merece nota 10. Solicitei um balde de gelo com 2 taças de espumante numa noite e até hoje não fui atendido.
Gostei da estrutura do Hotel, tem um hool muito moderno, e o pequeno almoço é bem diversificado. O spa é optimo gostei muito .
Gostei do staff! São super gentis, educados e prontos para ajudar.
Adorei o relacionamento com o cliente, e a importancia que o hotel da a este. No acto do check-in, poderia ser dado a possibilidade ao cliente de sugerir ou optar por alguns extras, ou particularidades.
O serviço em geral e excelente.
da casa de banho no quarto, da maquina de cafe no quarto, do pessoal atencioso e simpatico e do lounge executivo no 19º andar. deveria haver uma brochura no quarto explicando melhor os serviços do hotel, como o lounge executivo.
A simpatia dos funcionários, os serviços disponíveis e a relação preço qualidade dos mesmos e o pequeno-almoço no 19º andar com uma vista fabulosa! Simplesmente fantástico.
Atendimento e acomodações
era uma apt acolhedor nao havia nem uma bebida no frigorifico
Cortesia no atendimento. Tamanho do quarto e utilidades disponibilizadas, especialmente na cozinha. O hotel é realmente um pouco complicado de ser localizado e a suite ficaria bem melhor se houvesse porta para o banheiro.
O conforto do quarto em que fiquei e a hospitalidade dos funcionários.
O café da manhã foi excelente e a equipe é incrível, especialmente o concierge. Os banheiros têm janelas para os quartos acima da banheira... por quê?
Incrível, funcionários simpáticos e atenciosos O jantar no restaurante Mint foi apenas ok
The staff were genuinely friendly and welcoming. The ground floor bar could be a little more organised - slow to get the bill and ran out of nuts....not a major problem though
absolute perfection and professionalism, bar facilities with the fire places briliant views from room, friendly and efficient service of the staff, 24hour deli and the cocktails are for sure the best in town - brilliant in all ways
Confort of the hotel
5 star without the attitude Nothing
Comfortable high class luxury hotel with friendly serviceminded staff at a great location.
Excerllent location, very comfortable and clean room, nice finish and decoration matching with seaside, quiet but convinient with shops, bars and retaurants within walking distance. Against to the price and rank of hotel, the breakfast shall have plenty of choices and also be free of charge, however, only buffet is free with limited choice and others, specially hot food will be charged.
Wonderful location, beach front and great friendly staff
This hotel is all about location. 5 stars for location but not for anything else! If its location you are looking for then its worth the money. Not a high standard at all. Rooms very basic and cheap looking! The service in this hotel is extremely poor from reception to lounge staff. I would give it 2* tops! If its service you want do not stay here.
At the heart of Camps Bay. Restaurants and the beach is next to you. Hotel staff was so helpful.
The staff were friendly and helpful. Our room was excellent.
Great location on the beach, many nice bars and restaurants nearby, and easy and beautiful drive into city. Rooms are very elegant, restful and clean. A lot for your money by US and European standards. Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.
Gostei do profissionalismo de todos os colaboradores, da simpatia, dos quartos muito espaçosos e confortaveis, da localização perto da agua, dos shopings, da segurança mesmo à noite podíamos sair sózinhas ( mãe e filha) e dos bons pequenos almoços.recomendo vivamente este hotel.trago boas recordações
A localizacao, o pequeno almoco super, a simpatia e profissionalismo dos funcionarios, e os quartos confortaveis com uma vista fabulosa. Poucos canais de televisao e fraca selecao de filmes. Para o tipo de hotel deveria ter mais canais de televisao.
profissionalismo, comodidade, localizacao
Da localização do hotel; da boa estrutura de food service. Nao
Localização, localização, localização... Ótima equipe! ... Excelente custo-benefício!
Da simpatia das pessoas, da disponibilidade das pessoas, do conforto, da localização, do pequeno almoço. Deviam repor todos os dias o gel de banho.
The service was great. Nice people....Good location. They have a free shuttle service for a 3km radius. The Rbg grill restaurant and the one one the roof had some great tasting food on the menu. We were in room 505. The toilet had a bad odour. Additionally, the A/C wasn't working on the first day but we didnt worry much because it was cold outside. They fixed the A/C on the second day but it again stopped working on the last night of our stay.
Close to conference centre, affordable off street parking, free internet, nice breakfast buffet, quiet room. One international power point provided. Some obvious missing features -- no iron in the rooms, no soap or moisturiser, and yet premium international prices for a Cape Town location. The internet required daily renewed login which was a little annoying. Twin-share room was rather small, only ~25 cm between the beds. Only one chair in the room. Only total two spare power points. Our water bottle kept disappearing and re-appearing depending on the day.
The hotel is 5 minutes from the conference site where our conference is held. This is what I like the most as walking in Cape Town is not extremely safe after dark. It is not close to many attractions but it was okay for me. Other than that, services and staffs are reasonable. I did not get a chance to stay at other hotels in Cape Town so I can't make a fair comparison.
The lights wouldn't and air conditioner wouldn't work even with the key card
Beautiful hotel, pool area, spa. The breakfast buffet is excellent. The staff is incredibly helpful and attractive. There's plenty of parking and the facility is clean and hip. The rooms are perfect, including a computer in the room. Not much negative to say, as this place is great, but the pool gets overly crowded with locals buying day passes and the never-ending deep house mixes booming from the speakers get a bit mind numbing after 4 or 5 days.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
the fact that sex workers are alowed on the premises.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
What is there not to like? ha ha
Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience
We stayed for a week end and enjoyed the comfort, the staff is very good, rooms are clean. The deco is beautiful and unusual nothing to complaint about
Pleasant and efficient staff. Comfort and modern design. Bar area was very interesting and availability of draft beer most welcome. Locality is not the best.
Breakfast was excellent and staff very friendly and understanding. Maintanace department must up their game. Reportted one problem in two days without resolution.
Good value for money and good service None
Prices and service The view
It is very trendy! Such a beautiful hotel!
The look and feel. The hotel is fairly new and there are some teething problems which need to be attended to. For example, I was nearly electricuted in the shower, the access cards had to be reset every day of my stay (5 days), my wall plugs were not working and kept on tripping, the gym is of a poor standard for the size of the hotel, waited for an iron for more than 2 hours despite phoning 3 times at reception and even walking down to let them know face to face. The staff at reception needs to be properly trained though, I do not think they fully appreciate/understand the needs of the paying guests. On the contrary, the managers are exceptional and the maintenance guys are super.
Great service good breakfast Very minor but felt being charged £7.20 for 4 small waters at breakfast was not correct
excellent staff and rooms very good spa not really finished when we arrived. Pool small and not always useable due to wind. Did not get mountain view from all rooms as promised
Ambience, accessibility to the essential needs such as shopping, restaurants, None