Hotéis em Chicago

Prós: Belo quarto. Serviço impecável

Prós: Tudo, o serviço foi o melhor e os banheiros eram amplos e bonitos. Toques agradáveis em todo lugar!

Contras: Nada

Prós: Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face

Contras: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Prós: I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better

Prós: I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia.

Contras: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Prós: Nível do clube foi excelente. A equipe foi além incrível. A comida era ótima.

Prós: A localização é excelente. A equipe é bom.

Prós: A equipe foi incrível. todos os detalhes, da decoração ao conforto, foram superiores em qualidade e bom gosto. Localização fantástica. Piscina e spa incríveis.

Contras: O custo adicional do serviço de quarto

Prós: Everything/Room/Location/Staff/Food/cocktails

Contras: Nothing

Prós: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Contras: We loved everything about it.

Prós: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Contras: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Prós: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.

Contras: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Prós: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.

Contras: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Prós: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom

Prós: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Prós: Muito hospitaleira. Equipe muito próxima. Espaço agradável!

Prós: Localização fantástica, pendentes de quarto. Voltaria em um minuto.

Prós: As pessoas são amigáveis O restaurante é muito bom Design é atual As camas são confortáveis

Contras: Unidade de ar condicionado no quarto era alto

Prós: Nós tivemos um grande fim de semana hospedado no Thompson! A localização, equipe e quarto foram excelentes! Nós definitivamente ficar aqui novamente!

Contras: Os pêlos corporais sobre a pia do banheiro. manchas no vaso sanitário. Uma espécie de bruto para o preço.

Prós: A cama e o chuveiro eram incrível!

Prós: Os quartos eram contemporâneos e bem decorados. Restaurante mundial a 50 metros.

Prós: A cama é surpreendentemente macia e toda a equipe é super simpática. Excelente localização e a vida noturna no hotel é um bônus. Internet gratuita e um centro de negócios são sempre um bônus. Ótimo para os viajantes a negócios jovens e amigos.

Prós: Ótimos banheiros

Prós: hotel boutique muito limpo e moderno! Eu gostei muito da minha estadia e vou voltar!

Prós: Grande mensageiro. Ele teve excelente energia e foi extremamente agradável!

Prós: Equipe, localização, acomodações, limpeza.

Contras: Nada

Prós: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Contras: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Prós: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Contras: nothing!

Prós: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Contras: Nothing!

Prós: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Prós: comfy bed, great location, nice lobby.

Contras: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Prós: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Contras: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Prós: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Prós: Beautiful. Comfortable, luxurious.

Contras: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Prós: Serviço e atenção aos detalhes foram excelentes

Contras: Que eles não têm um jacuzzi no hotel

Prós: Muito limpo

Contras: Nenhum espelho de corpo inteiro no quarto

Prós: Grande ginásio e piscina de raia. Amo as áreas comuns, como o bar do lobby. Gostei de ter um Starbucks no hotel.

Contras: Garagem auto park estava longe.

Prós: I have stayed in many upper end hotels in Chicago and this property has a great location, great staff, rooms are fabulous and an overall great stay. I would definitely recommend this hotel and will stay again.

Prós: The beds were comfortable, shower had good water pressure, and staff were very helpful. I arrived early on the day of check in and asked if they had early check in. They said they had been sold out the night before so it might be tough, but they would see what they could do. 15m later the room was ready! I was extremely grateful for this, as I was exhausted from travel and wasn't feeling great. This allowed me to rest and show up to my conference feeling like myself.

Contras: No issues.

Prós: The Loews was an overall excellent experience. From arrival to departure the service was spot on. The hotel was not only very clean but excellently staffed. Everyone who worked for the hotel was more than willing to assist you in any matter you may need and were very polite. The front desk employees were extremely helpful with everything from advice on night life to helping make sure all my bases were covered on a very special between my lady and I. (thank you very much Noah for going above and beyond... We both thank you for helping us have a great night). It was very apparent that the employees took pride in their jobs and strived to accommodate all guest the best they could. The hotel had a great energy and was a very positive atmosphere. The hotel flowed extremely well and was decorated beautifully. The rooms were spacious and felt very secure. The hotel was in a very low key part of the city, it was surrounded by places you would want to go in Chicago (ie. Restaurants, bars, navy pier, magnificent mile etc..) overall excellent experience and we will be back.

Contras: None, accommodations were excellent.

Prós: Staff was very friendly and helpful. The whole Hotel (Lobby, floor, Rooms, ...) is furnished very tastefully. Great Swimmingpool. The Location of the loews Hotel is absolutely perfect! Close to the River and lakefront Trail. Good starting Point, so you can explore North and South of the City. Lots of Restaurants and supermarket across the street. We definitely recommend the loews Chicago hotel!

Contras: Nothing - everything was Great!

Prós: The hotel is brand new and it shows. It's beautifully furnished, comfortable, and very trendy. The location is perfect, right in the middle of everything with extraordinary views.

Contras: There was a strange smell in the room whenever we left for a while. The staff was friendly but also inexperienced, as they tended to hover and be a little over-bearing. In addition, the front desk staff provided us with false information and accidentally billed us close to $300 that has yet to be taken off my credit card bill.

Prós: +The staff was friendly, welcoming, and very accommodating for pets and special needs to make our experience more enjoyable. . +In the heart of chicago. +The room was spacious and well decorated. +Staff would try to find you a taxi or help with finding the best Chicago pizza.

Contras: -Clean up staff did not come everyday to change the towels and bed sheets. This was sad and frustrating for a luxury hotel -The parking situation for self parking is expensive for multiple days unlike other hotels next to it. Hopefully they can come up with a discounted rate for extended parking with Loews for next time. -The tv stopped working for a few hours one evening during our stay.

Prós: Boa localização e local para comer

Contras: Um dos membros da recepção não foi muito simpático.

Prós: Eles antecipam suas necessidas. Boa mesa de concierge. Ótima equipe. Bela vista. Ótimo bar e resto. Bem decorado para o natal.

Prós: Excelente localização, belo hotel, serviço maravilhoso e tranquilo. Muito confortável e luxuoso.

Prós: Ótimo restaurante recomendação e serviço!

Prós: Very good welcome and staff performance

Contras: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Prós: Hotel has great location, very nice accomodations.

Contras: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Prós: The food options were excellent.

Contras: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Prós: Tudo. Eu gostei de tudo. As cápsulas e chuveiros e funcionários. Awesomeness.

Contras: Que eu não poderia ficar mais tempo ... Eu amei tudo sobre o quarto.

Contras: Tipo ginásio de sucções.

Prós: Amei que o quarto, tinha pia e banheiro. Quando as pessoas viajam eles estão sempre se aprontando para algo. Faz sentido ter um espaço amplo para fazer isso

Contras: O café tem caído

Prós: Equipe maravilhosa.

Contras: O serviço de quarto era inconsistente. Pedi o mesmo sanduíche duas vezes, recebi um sanduíche completamente diferente e complementos

Prós: Localização, funcionários simpáticos

Prós: Happy hour entre as 19 h e 20 h com bebidas gratuitas para os hóspedes do hotel

Prós: Layout, comodidades, cama

Prós: Tudo

Contras: Nada

Prós: Bed was very comfortable. Room very clean.

Contras: The room was a little noisy from outside noise.

Contras: We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.

Prós: Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do!

Contras: There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).

Prós: The staff was friendly, the rooms were clean and in impeccable shape. The space provided was great (chamber suit). There were plenty of outlets..thoughtful situated. Very convenient to have the shower in a separate room from the toilet. The controls for the room temperature were within our command. Free cocktails every night from 7-8, amazing! And the location of the hotel was right near a bunch if restaurants, the Chicago institute of art and the Grant Park.

Contras: That' the windows could not be opened, so the room could not be ventilated and freshen the air.

Prós: My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!!

Contras: That we didn't get to stay longer!

Prós: Ambiente divertido, elementos de design interessantes e grande arquitetura. Amei Cindy e Cherry sala de jantar.

Contras: Gostaria labirinto de corredores. Nenhum serviço de noite (toalhas limpas, abertura de).

Prós: Hotel muito único com refrescantes espaços públicos e móveis. Funcionários simpáticos e prestativos. do outro lado da rua do escultura nuvem no parque Millennium. Recomendo!

Prós: Camas muito confortáveis. A localização era perfeita.

Contras: A iluminação no banheiro não é boa para todos. A altura da banheira pode ser um problema para as crianças e adultos mais baixos.

Prós: Amei a localização, a equipe e a cama

Contras: Odiei não ter uma banheira, só um chuveiro. A vista do quarto era uma estrutura de metal e uma parede de concreto. O quarto era muito pequeno.

Prós: Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.

Prós: Public spaces, vibe, decor, the radio in room.

Contras: The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.

Prós: This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits.

Contras: The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.

Prós: Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area.

Contras: Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.

Prós: Equipe muito agradável e excelente localização

Contras: Foi perfeito

Prós: Inesperado comunicação pessoal, serviços, tudo topo fim A tecnologia e a utilização do mesmo para tirar o máximo partido da sua estadia. Muito confortáveis para o nosso Shitzu. Excelente localização.

Contras: Serviço de quarto foi como esperado para hotéis similares. Caro, qualidade Ave, a habitual itens limitados. Não seria preciso muito para fornecer melhor do que o esperado.

Prós: Excelente equipe, muito útil e amigável

Prós: Praticamente tudo... muito boutique ... uma ótima equipe... manutenção cinco estrelas... excelente localização

Contras: Não há queixas

Prós: The Talbott é um local convidativo, Belo pequeno hotel com comodidades excelentes. Os funcionários são simpáticos e atenciosos. É um dos favoritos para nós quando nós visitar o centro de Chicago.

Prós: A localização é a melhor. ótimo lobby e bar no hotel. A equipe foi ótima. Ótimo mini-bar sem preços desnecessários.

Contras: corredores escuros e ultrapassados. Elevador muito lento. Nossa cama não era muito confortável. Quartos cheiravam um pouco a cigarro. Ferro danificou algumas das nossas roupas.

Prós: Large Rooms, Great beds

Contras: The restaurant was small with limited options but it appears they are renovating.

Prós: Zero natural light , facing a wall .. I was told all rooms that are not suites are like this and face a wall . Long is beautiful but rooms are just mediocre

Contras: Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels

Prós: I liked almost everything about the hotel. The room was great, the day staff was great, the location is better than several in the area we stayed at in the past. Room amenities were also very good.

Contras: The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.

Prós: Personal service. They actually get to know your name. You sort of feel a bit like family. They care about your stay. Were willing to go the extra bit to make our time there great. Thanks for a fabulous trip!

Prós: This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces.

Contras: There was nothing we did not like.

Prós: From check in everyone was very nice. We were going for a short trip to another city in the US and were going to stay again at Talbott before heading home. We didn't want to carry one bag & a set of golf clubs so asked if we could leave it behind. Talbott was very understanding and stored it till return. All hotels do it but the attitude of the staff at Talbott made the difference. ..

Prós: This hotel is from a different time and place in America. Everyone was so friendly the room was big and incredibly quiet. The doors are sick the walls are thick the beds are unbelievably comfortable. It's not exactly cheap with $58 per night for valet car parking. I stayed there on business and it was a joy to get a good nights sleep and have the best coffee I've ever had from room service.

Prós: We loved the location and the staff

Contras: Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.

Prós: Eu levei a minha filha de 5 anos para conhecer Chicago. Eu adorei a tranquilidade do hotel. A equipe era ótima. Você recebe pelo que você paga.

Prós: The staff was amazing!

Contras: The dated feel of the room definitely did not live up the the 5-star rating.

Prós: Staff was very welcoming and accommodating.

Prós: I liked how unique the bathtub has open doors to look out the window.

Prós: The staff was incredible, friendly and went above and beyond to make our stay and celebration memorable. Loved the window seat in the room w an amazing view.

Contras: No.

Prós: The hotel was beautiful, our issue is with the hotel billing policies. Our final bill overcharged for parking and in room beverages. The worst part was they convinced us to upgrade our room and intentionally misrepresented the cost.

Contras: The employees were not honest in attempting to maximize the hotels profits

Contras: Bed was hard

Prós: well I dont know where to start I do like writing at all but from confirming my reservation hotel employee, she gave the most outstanding service ever I upgraded my room my room was magnificent OMG I cant wait to return

Contras: yes that i did not stay another night

Prós: Staff is very friendly and helpful.

Prós: Best location and best service!

Prós: Location. Swimming pool.

Contras: Not really

Prós: Soaker tub for two with doors that open to room and breathtaking views of Michigan Ave and Lake. Our favorite hotel in Chicago. It won't disappoint!

Prós: Build out ambiance room quality

Contras: Service lags, if I’m spending $---- or $---- I want service pronto. These industries are highly competitive. Shouldn’t have to deal with faulty google chrome (even if the tech was nice), it was not heating up, waited 1 hr for Wine

Prós: A atenção aos detalhes foi espetacular, serviço muito eficiente

Prós: Localização e funcionários simpáticos

Contras: Bar, localização e equipe

Prós: Limpo, ótima localização, equipe simpática e profissional. Amo vir aqui tirar férias. No geral eu consigo encontrar muitas vezes uma taxa muito decente considerando a localização.

Prós: Localização e vida noturna

Prós: meu hotel de sempre para mini-férias na cidade.

Prós: Excepcional treinamento de atendimento ao cliente, ótimos quartos, super localização

Contras: A equipe foram terrivelmente inúteis em mais de uma ocasião

Prós: Tudo foi perfeito. Vistas deslumbrantes sobre o rio. Aberto apenas um mês.

Prós: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.

Contras: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Contras: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Prós: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.

Prós: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.

Contras: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Prós: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.

Contras: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Prós: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.

Prós: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.

Contras: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Prós: Não ficar aqui por um longo tempo mas foi atualizado para uma bela suíte. Excelentes instalações, decoração, etc funcionários foram muito simpáticos e acolhedores. Definitivamente uma ótima escolha!

Prós: A localização era bom.

Contras: Hotel chato, quartos com estilo antigo padrão e amenidades de acordo com a faixa de preço do hotel

Prós: Amei o ambiente, muito bonito, hotel muito agradável. Tivemos uma estadia maravilhosa e com certeza recomendo.

Prós: Foi um pouco de confusão mas irá terminar.

Contras: Nem todos os quartos têm uma mesa para computadores

Prós: Falar com Bennie quando você chegar lá. Ele vai te configurar o centro.

Prós: Ótima localização, equipe prestativa e quartos limpos. O tema "Jewlers' Row" foi um toque agradável.

Prós: Camas confortáveis, quarto muito novo e limpo, café da manhã fantástico.

Prós: Quarto confortável, bem decorado.

Contras: Keurig não estava funcionando corretamente.

Prós: Quarto foi espaçosos e confortáveis. Todos no hotel foi amigável e útil. Excelente localização e surpreendentemente muito tranquilo! Gostaria definitivamente estadia aqui novamente!

Prós: A única forma de ver Chicago. A localização era ótima, mesmo sem a vista do centro. Quartos cheios de espaço, luxo e história. Eu não poderia pedir por mais. Eu definitivamente vou voltar

Prós: Perfeitamente localização central

Prós: .

Contras: .

Prós: We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

Contras: The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Prós: Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.

Prós: Clean comfortable room, nice staff. Great location

Contras: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Prós: We arrived at 11:30 a.m. and were pleased that not only was a room available early, but that it far exceeded our expectations in terms of size, amenities and overall decor/layout. The staff was exceptionally helpful and friendly with every interaction - the valet even retrieved something from our car for us and brought it to our room to save us from venturing oitbwih our 16-month old. Pack-n-plays are available - we had brought our own but will remember this in the future! The location was perfect to walk to the ballet, saving us from attempting to travel with a 25-pound car seat!

Contras: There aren’t many family options nearby, save for quick lunch and dinner spots (ie scorned Bakery). That worked well for us and what we wanted, but may not for others who are looking for more.

Prós: Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff

Prós: Our favorite part was the location. The hotel was near absolutely everything we wanted to see, so we could walk everywhere. Staff was very helpful. Bathroom was amazing

Prós: Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.

Prós: Overall, a great hotel! Staff couldn't have been more friendly, helpful and accommodating! The location of the hotel is exceptional - conveniently located for all downtown activities and transportation needs. The restaurant and bar were very good. Clean and comfortable rooms.

Contras: Our only "want" would have been a microwave and a better physical layout of the room to include more chairs and a table.

Prós: I am a train enthusiast. So I like the location, particularly the rooms facing Wabash Ave, that many others dislike because of the L.

Contras: I would like to see more varied equipment in the exercise room, and perhaps more variety in the menu

Prós: Tudo sobre esta estadia foi de alto nível. Cada encontro individual com um funcionário foi agradável, educados e prestativos. Quartos, áreas comuns e restaurante foram confortáveis e impecáveis. Nós não poderíamos ter pedido uma melhor localização - no centro de tudo.

Prós: A equipe da recepção muito simpática e prestativa. Tudo elegante e elegante. Armário guarda-sol iin foi um nice resistente.

Contras: Não patrocinamos o Atrwood? Restaurante embora ambiente atraente, os preços eram proibitivos. Xícara de noise: #$ 4,00, ovos bENEDICT: Us$ 15,00 Fugget sobre ele.

Prós: Linda; serviço fantástico fornecidos pelo todas as áreas; limpo

Contras: Os colchões eram de disco

Contras: Em construção

Prós: Was cozy enough to give me every reason not to leave my hotel room!

Contras: None!

Prós: We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front.

Contras: Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.

Prós: Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan

Prós: The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.

Prós: Staff was very friendly and very helpful. Rooms were clean and very nice.

Contras: Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.

Prós: Staff, each & every one from doormen, janitors to manager. Special shout out to Mark in maintenance and Darnell at front desk. We borrowed their bikes and had an excellent ride around the lake. View was awesome down State street. We arrived a early on Thursday morning and allowed to go right up to an available room. Room was small but meticulous in detail. Location could not be better!!! A minute's walk to blue line, red line and busses. All the shopping you can want steps from hotel. Millennium park and the Bean was 3-4 blocks away.

Contras: There was nothing to complain about.

Prós: Warm, accommodating staff. Great location. Quaint, historic building.

Contras: The hotel was more than adequate for our needs, but guests should not expect huge rooms.

Prós: Excelente localização, cama confortável. Tranquila. Bom restaurante e padaria no andar de baixo. Super simpática e prestativa. Grande valor para o preço.

Contras: O quarto era muito, muito seco. Não atenderam ao meu pedido de roupas de cama sem penas.

Prós: A proximidade de excelentes restaurantes, bares e atividades divertidas é imbatível. A equipe era agradável e eficiente.

Prós: Quarto confortável. Uma excelente atenção ao detalhe. Super bar cool hotel.

Contras: Eu não tenho queixas.

Prós: Lugar realmente limpo, localização fantástica e preço

Prós: Tranquila, peculiar, camas agradáveis, excelente localização. Amei o roupões de banho e acesso, entregues para a manhã porta Joe. Vista de uma parede no meu quarto, mas nenhum ruído da rua quer!

Contras: Um pouco caro

Prós: Um lugar muito agradável. A localização era ótima e os quartos eram limpos.

Contras: Nada

Prós: It was a different hotel experience. For example: They delivered fresh coffee in a thermos in the morning versus making a cup.

Contras: Noisy hvac unit.

Prós: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Prós: The staff was friendly and helpful, the room was comfortably sized and clean, and right in the heart of downtown. 2 blocks from Michigan Ave, one block from the train, just perfect. Bathrooms were amazing too.

Prós: Modern, clean room with access to restaurants: some that claim to be the home of deep dish, Eataly, and some other nice but standard places. Cute cafe in the lobby with good coffee and pastry's. Close to subway, and not too tricky to get to from airport.

Contras: I was surprised to see vending in the room: the mini fridge was stocked with drinks, and there were cans on pressure plates that if you moved, you bought the items. It made me feel nervous that sitting at the desk if I jostled a can I'd have to pay $5. I had them take all of the vending things out of the room, which they did quickly and with no fuss. Probably something you want to check on if you have a problem with alcohol, have kids in the room, or just not in to having impulse purchases in your room. Also, they are a decent hotel, but all of the copy on their marketing materials and their look seems like they are trying way to hard. Show, don't tell. If you have to tell us you are cool, you probably aren't. That said, it is a fine hotel - we can like you the way you are.

Prós: Amazon Echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic signals in lobby. And all the creature comforts were there: great bed, pillows, overhead shower, TV w Netflix, free easy wifi.

Prós: What a fabulous find this little hotel is! Superb location, funky decor with a rock 'n' roll theme, and prices I couldn't beat after a day's searching online. Sure, the rooms are small, but the renos are modern and neat, and there's great music in the lobby, the bakery and the Berkshire Room. Definitely where the cool kids stay ... even if the cool kids are over 50!

Prós: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Contras: I thought they had a steam room but it was only a hot tub.

Prós: Decoração e restaurante

Prós: Amei o estilo, conveniência e serviço excepcional.

Prós: Outra grande propriedade Sofitel. A instalação, comida, etc, tudo de alto nível. E a equipe não poderia ser melhor ....

Prós: Ótima localização, ótimo custo benefício.

Contras: A equipe precisa parar de ser tão esnobe. Sim é um Sofitel, mas você ainda tem que trabalhar para mim.

Prós: Ótimo local. Localização conveniente. Em geral, satisfeito com a propriedade.

Contras: Os quartos demasiado pequenos

Prós: O ambiente francês.

Contras: Um pouco caro.

Prós: Belo hotel

Contras: Cama era muito mole

Prós: O quarto era bem decorado e muito funcional

Prós: Devido a uma estadia anterior (que não estava de acordo com os padrões normais do hotel) fomos apontados no computador e recebemos um upgrade de quarto. Sem dúvida uma ênfase no serviço!

Contras: Nada

Prós: A decoração era bonita

Contras: O café da manhã era caro e não o que é bom.

Prós: Bed was super comfy. Views were amazing. Overall feel was very modern.

Contras: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Prós: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.

Contras: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Prós: High-end; great location, staff and food. A classy choice.

Prós: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.

Contras: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Prós: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.

Prós: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.

Prós: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!

Contras: That we eventually had to leave. Everything was wonderful!

Contras: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Prós: Funcionários simpáticos. Ótimos quartos

Prós: Amigável e conveniente,

Prós: The location of the James is ideal for visiting the River North area. The room is clean, reasonable size, and comfortable. The staff is friendly and helpful.

Contras: Even on the 17th floor, there was a lot of street noise. We could even hear the saxophone player at the corner of Rush and Ohio! We also had a charge for the room honor bar that was added to our bill even though we did not use it. Watch your receipts!

Prós: The location is great. Just a block off of Mag Mile if you are there to shop. Trader Joe's across the street if you want to buy snacks/water for the room. Close/walkable to downtown (Loop) and River North neighborhoods. The staff was great and my wife loved the bathroom products (shampoo/conditioner/body wash)

Contras: THIS HOTEL IS NOT 5 STAR. Kayak has it listed as 5 star and it is not. Closets are very small...only a couple of feet wide. Not a lot of drawer space. If traveling on business, not easy to work in room.

Prós: Loved that we could pop in and out of shops and bars and be close enough to our room to drop of bags.

Contras: I didn't like the parking fee and noticed it was overpriced compared to other lots in the area. The hotel should include this or offer a discount.

Prós: we were delightfully surprised to find that the hotel had a free "shuttle" when we were headed out for dinner. It really wasn't a shuttle …. more like a very nice, well dressed young man driving a nice sedan to our location. A great touch! The doorman was awesome as well. Very personable, approachable, and helpful.

Prós: The art collection was great.

Contras: The noise traveled into the rooms from the hallways. It was very easy to hear my neighbors going in & out of their rooms in the morning.

Prós: Such a great visit. Welcome, helpful staff willing to do whatever they could to make my stay great. Room was very comfortable, loved the bed!

Prós: I really loved/liked and grateful we were able to check in early when we arrived early in the morning after our flight. I think it's well worth it especially because we were staying only one night. For my taste, I liked the contemporary classy decor and atmosphere. The atmosphere in our room felt romantic. The king size bed and the comfort of the bed and linen was awesome for my taste. I especially liked the room my friends were staying in. They had a little movie projector room. We paid the same price but they were staying there a little bit longer than we were. But I did like their room. Staff was very friendly and informative when asked about recommendations of transportation and location of places nearby.

Contras: Me personally, and just my opinion, we weren't too fond of the shampoo/conditioner and body wash scents.

Prós: Toda a experiência foi excelente

Contras: Eu gostei de tudo

Prós: Bom edifício histórico. Excelente localização

Contras: O estacionamento é USD 67 no hotel

Prós: Localização ... só isso.

Contras: Extremamente caro para um antigo hotel com quartos pequenos. $ 67/dia de estacionamento para os hóspedes é oportunismo

Prós: O que é um ótimo lugar para ficar. Nós viemos para a cidade para um jogo Blackhawks. Este hotel está perfeitamente localizado. O preço, quarto, a equipe, bar e comida onde todos absolutamente incrível. Vamos voltar !!!

Prós: A localização foi fantástica.

Contras: Não podia controlar a temperatura no quarto. Muito quente independentemente de frio fora temps.

Prós: O hotel estava em uma ótima localização.

Prós: Reservei duas camas queen size. Eles me deram uma cama king size. O funcionário era rude e sequer pediu desculpas. Serviço inacreditável para um hotel como este.

Prós: Foi muito confortável e ficava perto de museus e pontos de interesse.

Contras: Um dos nossos cafés da manhã não estava bom. O chuveiro precisa de algo antiderrapante. Elevador lento

Prós: Ótimo preço Funcionários simpáticos Quarto limpo Bom chuveiro/banheiro Cama confortável Check-out às 12 h Localização!

Contras: Visão ruim O quarto era um pouco pequeno

Prós: Localização.

Contras: O quarto era pequeno e senti abafado. Corredores e elevadores tem o tapete que cheiros. Elevadores foram lento.

Prós: O vaso sanitário

Contras: Mais everthing. Muito melhores hotéis na cidade para o mesmo preço

Prós: Bartender era muito agradável e o preço que conseguimos era bom

Contras: Equipe muito desanimada, rude e mal treinada. Além disso, a propriedade é meio suja

Prós: The location is amazing, the staff was so kind and the room was clean, comfortable

Contras: The wc is so high for a regular size person

Prós: Decent room for the money, nice bathroom, good location if you are in town to do some major shopping

Contras: No restaurant open in the evening, outdated lobby, no room service, could hear neighbors through the walls

Prós: The location.

Contras: The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.

Prós: We were able to book at this hotel during a very busy time.

Contras: We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.

Prós: Essentials incluído.

Contras: Sem serviço de quarto. Esperou para sempre para elevadores.

Prós: Limpo com bom chuveiro.

Contras: Pequenos, sem frigorífico, forno de microondas, cafeteira, nada. Esperar para pagar por tudo extra.

Prós: Essa grande equipe ! Tão útil e antecipa a qualquer necessidade. Uma grande experiência!

Prós: Localização conveniente

Contras: Ficamos em quartos de menor categoria e pagamos o mesmo valor.

Prós: Raoul e os outros funcionários que serviram o café da manhã foram excelentes

Contras: O tapete do meu quarto no 1504 parecia velho e sujo

Prós: Nada exceto a localização

Contras: 1 - A equipe não era simpática 2 - O mobiliário e os lençóis da cama eram muito sujos.

Prós: Muito agradável, limpo e check-in fácil. O quarto era menor do que a maioria, mas que tinha tudo o que precisávamos. Era muito tranquilo, sem ruídos externos. Nós com certeza recomendamos este hotel para os amigos.

Contras: Nós amamos.

Prós: Muito perto da maioria das atrações. Quarto confortável, equipe amigável.

Contras: Estava ansioso para desfrutar de uma banheira de hidromassagem enquanto estava na cidade. Além disso, os quartos eram um pouco pequenos.

Contras: A incapacidade de utilizar um carrinho de bagagem sem manter um bell boy.

Prós: Excelente localização, belo design

Contras: Pequeno tamanho do quarto, a menos de recepção amigável

Prós: Localização

Prós: A equipe foi muito simpática e profissional. O concierge foi fantástico!

Contras: Quarto era apertado.

Contras: It was very loud; lots of LED lights that you had to creatively cover; and staff gives conflicting information about the no housekeeping $10 credit.

Prós: Nothing.

Contras: Room was really small. Room was run down. Dirty. Overpriced. Staff was not helpful when they gave us the wrong room (one even yelled at us).

Contras: The room was very small for the price. There was no place to put your clothes (no dresser). The room was a bit dirty. The elevators were extremely slow (but they had a sign stating that they were remodeling them so they became faster).

Prós: Location on Michigan Ave is perfect, price is good

Contras: Really late check in (5pm), slow elevators, noisy hallways, outdated rooms, no free wifi

Prós: Lovely hotel for great price on Michigan Ave. It's close to everything cool in Chicago. Staff was friendly, and was helpful. When I forgot my toothbrush they were able to find one for us. The rooms were clean and well put together.

Prós: The hotel was clean and the staff very nice and helpful.

Contras: I didn't like the lack of parking specifics when booking the hotel. We were confused when we got there because there is a parking garage next to the hotel that the hotel uses but it was unclear if you go into the hotel to do this or just park in the garage.

Prós: The hotel is conveniently located in the city

Contras: The cost of the room was very high. I was willing to pay the price but, my expectations were set high for such a small non-view room.