hotéis em Chicago

Prós: A cama era grande, assim como as comodidades. O hotel é encantador e espaçoso. Quando eu comentei em uma revisão diferente que eu estava surpreso de não ter sido oferecido uma atualização em um tempo muito lento, eu foi dado imediatamente um. Nossa estadia de 3 noites foi muito agradável.

Contras: Muitos dos funcionários pareciam indiferentes para nós como clientes. Só depois de minha pobre revisão fez a recepção tomar qualquer interesse em nós e mesmo então não havia sorrisos. O homem de manutenção que conhecemos no elevador parecia ser a única pessoa feliz por trabalhar lá.

Prós: Localização foi ótima e o quarto foi bom

Contras: Sem estacionamento. O preço era bom, mas o estacionamento não estava incluído, e era de cerca de 50 dólares por noite, por isso é um tipo de derrotado o propósito de obter um bom negócio.

Prós: Localização

Contras: Cama era super dura, quarto era muito quente, estadia não era amigável em tudo.

Prós: Minha luz da mensagem estava acesa em meu telefone e eu chamei a mesa 5 vezes e disseram que o desligariam e nunca o fizeram. Para mim, são as pequenas coisas que me irritam quando se trata de serviço. Faça o que você diz que você está indo fazer. O livro int ele quarto diz que a loja int ele lobby está aberto até 10pm, mas foi fechado em 7pm e, em seguida, no dia seguinte foi fechado em 4pm. Mais uma vez, frustrante.

Prós: Prédio muito simpático. Localização excelente

Contras: As necessidades limpas do quarto melhoram.

Prós: É um bom lugar

Prós: A localização é tudo. Um encanador foi enviado naquele dia.

Contras: Eu fiquei no 634, torre norte. Pouca água quente Academia estava imunda, toalhas em todos os lugares. Pesos no chão. Banheiro estava entupido quando chegamos. Não toque na água Fuji, custa 4 dólares.

Prós: Água fria disponível o tempo todo no lobby, o hotel é limpo, equipe muito educada, localização boa e o preço para dezembro foi perfeito, foi a minha segunda vez no hotel e eu vou voltar no próximo ano também

Contras: 0

Prós: O hotel é bonito e fica em uma ótima localização.

Contras: O colchão era muito desconfortável.

Prós: Hotel muito agradável. Convenientemente localizado. Old, mas manteve razoavelmente bem. Gostaríamos de voltar novamente.

Prós: Localização

Contras: Ar-condicionado mal funcionou e a ventilação estava enferrujada Toalhas e lençóis tinham manchas de sangue Lixo debaixo da cama

Contras: Equipe horrível sujo

Prós: Location was great and staff super friendly

Contras: The bed and pillows were very hard

Prós: Hotel muito bem localizado, camas confortáveis. O armário e a cômoda do quarto foram úteis para organizar as coisas.

Contras: O andar inteiro estava marcado como não fumante, tendo sinal nas portas dos quartos mas todo dia tinha cheiro de cigarro nos corredores e não podíamos ligar o aquecedor por causa do cheiro que invadia o quarto. Pegamos tempo frio e chuvoso, então não poder ligar o aquecedor foi bem complicado. Em uma das manhãs, já eram 10h e o hall na frente do elevador do andar do quarto estava com lixo no chão e cigarros apagados na bancada que tem ali, sendo que o serviço de quarto já estava acontecendo mas ninguém se preocupou em limpar.

Prós: Room was very nice and big.

Contras: That breakfast stop so early

Prós: I loved everything about it

Contras: N/A

Prós: Bed and pillows were very comfy

Contras: One of my towels was stained pretty bad but otherwise it was clean.

Contras: No

Contras: No hot water

Prós: Nice bed

Contras: No fridge food was expensive and horrible

Prós: location

Contras: the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved Expedia team to have the issue solved and get the reimbursement.

Prós: Location

Contras: Having to check in with security before entering during the day.

Prós: I loved the bed

Contras: There was snot all on the bathroom wall it was really disgusting to see that and have to clean it off the wall, and the room should have been $60, it was nice that I could see the lake but why I was woke out my sleep at 9:30 I’m the morning from construction I really didn’t appreciate that, I most likely will never stay at your hotel again

Prós: The furniture and it’s set up

Prós: very nice and helpful staff, very good exercise and game rooms

Contras: nothing comes to mind

Prós: Its position is very well, and the room's style is very old.

Contras: the room's smell is not well.

Prós: Localização boa , gentileza no atendimento das camareiras , boa limpeza e bons acessórios

Contras: Problemas no check-in , pois não houve comunicação entre o hotel e a booking.com . Por favor , leia meu comentário que fiz na página da booking.com

Contras: The hotel needs to do work work on the rooms... tooo old

Prós: This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.

Contras: The historic character of the building also has a downside: my bathroom was quite small and old, although it was very clean.

Prós: location

Contras: too expensive, do not have free internet access

Prós: Localização e conforto

Contras: Ausência de internet wi-fi nos quartos. Preço elevado da internet tarifada e do estacionamento.

Prós: A excelente localização, no centro comercial da cidade.

Prós: a localização do hotel. Perto do centro de convenções e do agito.

Contras: a limpeza do quarto deixa a desejar.

Prós: Boa localização. Quarto amplo.

Contras: Filas constantes na recepção. O banheiro poderia ser melhor.

Prós: Quarto Confortável, espaçoso com uma bela vista.

Contras: Interenet sem fio nos quartos

Prós: Hotel mto bem localizado, antigo mas bem conservado, quartos amplos e confortáveis.

Contras: Internet gratuita

Prós: Tudo

Contras: Picketers (união de trabalhadores ) foram fora da manhã até a noite ambos os dias que estávamos lá. Eles foram muito alto, mas as portas / janelas não isolaram do barulho bem.

Contras: Quarto não estava pronto

Contras: Acho que um processo totalmente antiético cancelar sem deixar claro explicitamente aos seus clientes que não receberão um reembolso. Isso me pareceu muito baixo.

Prós: O serviço foi ótimo mesmo o hotel estando lotado!!

Prós: Quarto agradável; legal hotel

Contras: Sem piscina

Contras: sem queixas

Contras: Enorme hotel. demasiado grande. muito impessoal. conference hotel e para viagens em grupo.

Prós: Quase tudo

Contras: USD 65 para estacionar no hotel. É demais para os hóspedes.

Contras: Eu gostei da minha estadia. Sem as recomendações de melhoria t desta vez

Prós: Centralmente localizado e acessível para atracções turísticas. A simpática equipa de funcionários experiente. Valor razoáveis.

Prós: Quarto muito limpo confortável com uma excelente vista. Perto de muitas áreas que queríamos visitar. Definitivamente escolher este hotel novamente.

Prós: Large spacious room. Nice view. Good location.

Contras: Noisy lobby, rather like an airport. Grey-and-brown color scheme rather drab. Low ceilings.

Prós: Incredible staff! Very friendly and given the difficulties of the current situation made every effort to make us welcome and satisfied every need. Very grateful

Contras: Covid has made things very difficult for them and restaurants s were closed

Prós: The view

Contras: No

Prós: Location. It is in downtown

Contras: There was someone in the corridor screaming on the phone 7am In the morning. I’d be better of in Motel 6 on route one sleeping next door to a tenor practicing all night.

Prós: Location, professional staffs

Contras: make sure there's notices about parking fee next time

Prós: Only the location not the hotel!!!!

Contras: No king size bed like I requested and the hotel had roaches!!!!!

Prós: Very close to everything .

Contras: In the C-19 circumstance the staff were wonderful

Prós: Great location and service

Contras: Restaurant is good not great. 2nd floor bar is good.

Prós: Despite being clean, this hotel was basically a Day’s Inn disguised as a Hyatt. It’s truly shocking Hyatt still allows it to carry their name in such a state. Room was super outdated, no attention to detail, parking SUCKED.

Contras: The room felt like something from the 60’s, had no views available, parking was ABSOLUTELY HORRENDOUS. Wouldn’t stay here again if it were free.

Prós: Very comfortable. The hotel was beautiful, just wish we could have enjoyed it but unfortunately with Covid we were not able to. We were there during the riots and we felt very safe in the hotel.

Contras: Did not like how the bed was not at the foot of the bed. Made it difficult to watch tv with two people in the bed.

Prós: They use to give good rooms at the beginning with a beautiful view and know they give rooms with no view 😔

Contras: Lately service sucks and the rooms with no view

Prós: Great stay. Clean room. Trendy decor. Friendly and helpful staff. Great location.

Contras:

Prós: The friendliness of the staff...

Contras: The Hotel lobby, Reception Area, & two of the Bars which are on separate floors are much too big & vast....theres no warmth or cosiness in all these areas. This is more of a Convention Hotel

Prós: The food was very good.

Prós: good location, reasonable rate

Contras: bed sheets

Prós: The hotel staff was excellent. They were all very helpful and tentative to our needs. The beds were very comfortable and the room was very modernized. Location was wonderful.

Contras: Restuarants and services were too pricey for a convention hotel. This is not a luxury hotel. Need to be more affordable and reasonable for travelers.

Prós: Comfortable, clean, modern. Great location.

Prós: O hotel é confortável e bem localizado.

Prós: Proximidade das atrações da cidade.

Prós: Professional and helpful staff, no problems with room, good gym facilities

Contras: I was disturbed to see that you printed my Visa card number on my hotel bill invoice. This is not a good practice and you should change it immediately -- you should protect the privacy of the financial details of your guests.

Prós: Good location.

Contras: It is a little dated and in need of refurbishment.

Prós: Location was great. City view was nice. Quick check in and out.

Contras: Room had not been dusted in ages. Bathroom vent and light fixture filled with dust. All furniture had layer of dust. Asked staff to refresh the room, said they would and never did. Was very nasty.

Prós: The view was wonderful! We appreciated the upgrade they gave us upon our arrival.

Contras: The parking was expensive but normal due to being in Chicago.

Contras: Nada. Eu pensei que tudo era perfeito

Contras: Muitas taxas escondidas, especialmente para o serviço de quarto, custa uma fortuna. Além disso, excelente estadia, equipe amigável, boa comida, exatamente o que se espera para um hotel de 5 estrelas

Prós: Alta qualidade; excelente localização, funcionários e comida. Uma opção elegante.

Prós: Decoração e restaurante

Prós: Amei o estilo, conveniência e serviço excepcional.

Prós: Outra grande propriedade Sofitel. A instalação, comida, etc, tudo de alto nível. E a equipe não poderia ser melhor ....

Prós: Excelente localização a poucos passos das melhores lojas e restaurantes de Chicago. Muito simpática e profissional equipe.

Prós: Ótima localização, ótimo custo benefício.

Contras: A equipe precisa parar de ser tão esnobe. Sim é um Sofitel, mas você ainda tem que trabalhar para mim.

Prós: Ótimo local. Localização conveniente. Em geral, satisfeito com a propriedade.

Contras: Os quartos demasiado pequenos

Prós: O ambiente francês.

Contras: Um pouco caro.

Prós: Belo hotel

Contras: Cama era muito mole

Prós: I love everything about the room , the bathroom was bigger and i love how they had everything set up.

Contras: i didnt like how they didnt have everything open to eat in the morning .

Prós: The staff was very friendly.

Contras: The bed and pillows, we had booked to stay 2 nights but after the first night we were all messed up, the beds and pillows really weren’t the best. The pillows were huge and the bed was wack also.

Prós: Very clean and modern. Also the room was very large and spacious

Prós: Localização excelente, serviço profissional, bom tamanho do quarto e casa de banho, eficiência nas informações.

Contras: Cama/colchão, podiam ser mais confortáveis.

Prós: As expected, room was clean and well decorated and sufficiently sized

Contras: The amenity fee feels slightly disingenuous as they provide you a $15 credit in the restaurant each day however it expires after 24 hours so it is not cumulative. It is also not valid for breakfast which makes no sense. It makes it feel like a $ makingfee

Prós: Staff members were extraordinarily helpful

Contras: Pillow and duvet selection. Latter too hot.

Prós: Room was spacious. Very clean and up to date rooms. We were in 2208 and it was corner room with huge windows for great city view.

Contras: Due to covid no restaurant or bar open at hotel, no house keeping, no doorman or valet parking. Parking off site was expensive.

Prós: Very clean. The bar was great.

Contras: I didn’t like that the water was very very slow running to the tub .

Prós: Wonderful check in, clean property, central downtown and near lots of great places

Prós: How clean, neat and nice the staff was.

Prós: Everyone was warm, friendly, and welcoming, and the accommodations were great. When the valet found the purpose of my visit, he introduced me to the front desk staff, shared my story, and they upgraded my room! He even remembered me the next day.

Contras: Valet parking is a bit pricey, so plan for that in your budget if you'll need to park.

Prós: Simple room

Prós: Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.

Prós: Sofitel is my new favorite Hotel.

Prós: My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.

Prós: Situated in a good area very convinient for shopping and buisness.

Contras: I was not allowed a late check out as my flight was late evening.

Prós: Clean room, good location, good food

Contras: Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting

Prós: loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .

Contras:

Prós: Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?

Contras:

Prós: the room was wonderful - the bed and linens were superior

Contras:

Prós: Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival.

Contras: When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests

Prós: A localização é perfeita. No centro da cidade, perto de todos os transportes. Preço razoável. A equipe foi muito agradável e acolhedora.

Contras: Janela no quarto não abria, sem circulação de ar.

Prós: Melhor cama! Muito confortável

Prós: A equipe é simpática e prática. Atendem rapidamente às suas necessidades. Muitos viajantes de todo o mundo ficam aqui. Peça pelos docinhos de cacau no estilo antigo no bar. É incrível.

Prós: Área de lounge foi incrível. A qualidade dos quartos foi de alto nível.

Contras: O quarto era um pouco pequeno.

Prós: Localização perfeita, bom preço

Contras: Às vezes tinha que esperar mais de 3 minutos pelo(s) elevador(es).

Prós: Localização

Contras: Tamanho do quarto

Prós: Recebi um beliche por $25 por noite em um local surpreendente. Os beliches tinham telas de privacidade e tomadas, e não eram tão ruim quanto como você pode pensar. Com certeza voltaria a ficar aqui!!

Prós: Vibração legal incl. o bar.

Prós: É perto de tudo e o bairro é ótimo

Contras: Sem toalhas o suficiente

Prós: Eu gostei do cenário e pelo preço foi muito bom! Fiz amigos novos porque compartilhei o quarto

Contras: Sem muita privacidade quando se compartilha o quarto. Mas na verdade eu não sabia que era uma área com quartos compartilhados! Eu gostei da minha estadia e das pessoas que estavam dividindo o quarto comigo!

Prós: Dormitório estava muito limpo. Banheiro é dentro do quarto dormitório. Lugar muito bom localizado centralmente

Prós: Eu fiquei no dormitório e era tão espaçoso! Eu gostei de ter um banheiro no quarto! Lugar aconchegante e checkin muito organizado.

Prós: O hotel é muito bem localizado. Da para fazer tudo a pé. Tem um bar e um café dentro do hotel. Funcionários nota 10. Recomendo!

Contras: Só o ar condicionado não funcionava direito

Prós: Location is key here. Down the street from Eataly and a ton of other restaurants.

Contras: This is NOT a hotel. This is a grown up hostel with little to any amenities. Free WiFi was probably the best thing about it. Had not stayed in a bunk bed since I was a kid and this was not a pleasant experience for an over 40 dad bod.

Prós: Localização excepcional. Muito perto das principais ruas do centro de Chicago.

Contras: O quarto é muito escuro.

Prós: Atendimento bom, quarto pequeno mas limpo e confortável, chuveiro bom.

Prós: localização excelente. bom atendimento. atendeu as expectativas. local agradável.

Contras: nada a declarar

Prós: Não Havia pequeno almoço devido ao covid-19.

Contras: Do fato de ter sido enganado.

Prós: It was super affordable and in the heart of downtown

Contras: The rooms were a little small and I had a roommate. Inconveniences but not necessarily bad. I just didn't expect it

Prós: I like that there are stores and restaurants surrounding the hotel and they are clean if you ask them to be

Contras: The Gay staff discriminated and were hostile for no reason. They gossiped and frequently told stories about guests, they also moved items around in the rooms to cause arguments between guests. They got tired of me asking them to give me fresh towels and bedsheets which they did not have to put on themselves. They made up lies and asked me to leave and then refused to give me a refund for the remainder of my stay including the day I was asked to leave. When one was caught lying the other staff covered for him and became hostile. I had to call the police to force them to begin the refund process.

Prós: Cleanliness and location

Prós: The location was really good, mostly because it was super close both to Eataly and Uno, which gave us the chance to find easy and good food during the pandemic. The area is also full of garages, which allow parking for a reasonable price.

Contras: The room was terrible. We stayed only for one night and we didn't pay so much; however, when I booked there were great hotels (like Hilton or Hyatt) that had a comparable price. Hotels that we already tried. We decided on the Freehand because of the Handshake in New York where we spent the New Year Eve, which was amazing. We thought we would have found the same vibes. The room was so small that both of us couldn't walk around at the same time; one of us needed to lie or be sitting on the bed, while the other was standing. We were lucky that Uno was open and allowed to eat in one of their tables outside because we could not have eaten any food in our room since it was so small and dark (always considering the Coronavirus lockdown). The room had a window, but it was close to a blindfold curtain because behind there was a wall with big pipes, so the room was in the dark. I thought with my usual positivity: "ok, I will sleep really well tonight since there is no light". However, at 7:30 in the morning, a continuous sound woke me up; I was unable to identify what it was, but it was like a mechanical sound (like the one produced by furnaces or elevators). The room was also not soundproofed (which I'm not complaining about), for this reason I know we had someone staying in a room around us. Considering that the hotel was maybe 10 or more levels tall, and it had at a maximum of 15/20 rooms booked (they made me sign a Coronavirus spreadsheet, so I know how many guests there were in that moment), it is still not clear to me the reason to give such a bad room and not have spread their guests a bit more, particularly because of the pandemic situation. I rarely write reviews, but this hotel experience was really bad, and it completely destroyed our expectations towards FreeHand.

Prós: Localização excelente

Contras: Tamanho do quarto, falta de frigobar e cafeteira

Prós: I liked the vibe of the hotel the most - there was a very eclectic mix of guests staying there. It felt like everyone, no matter who they were, fit in.

Contras: I did not like that the gym was not useable during my stay there. I also did not like that both the lighting in my room and bathroom were very dim - one of the two areas should have bright lighting for applying makeup/getting ready.

Prós: A localização é excelente. Funcionários muito gentis e atenciosos, especialmente o concierge.

Contras: O colchão era mole demais. Filas na recepção eram um pouco caóticas. O lobby é espetacular mas os assentos não são muito convidativos.

Prós: Acima de tudo conveniência

Contras: Não há café no quarto

Prós: Ótimo hotel

Contras: Melhor colchão e travesseiros

Prós: Visitamos Chicago para ver Hamilton. O hotel está em uma excelente localização, a uma curta distância de restaurantes e atrações, muito perto do Private Bank Theatre, onde Hamilton está jogando. Chegamos um pouco cedo e preocupados em entrar no nosso quarto, mas a equipe foi capaz de nos acomodar. Todos os funcionários que encontramos foram extremamente simpáticos. O auto-parque foi incluído na nossa estadia e muito conveniente. Tivemos um quarto com cama king size que era muito agradável e limpo. No geral muito feliz!

Contras: Quartos muito pequenos e pobre serviço de quarto.

Prós: O lobby é incrível.

Prós: Eficiente e limpo

Prós: No meio de todos os lugares que eu precisava de ser! Perto da linha de ler, perto de ótimos restaurantes e perto do feijoeiro.

Contras: A cama era um pouco demasiado desconfortável e sem a pressão da água no chuveiro.

Prós: A localização foi ótimo. Perto do Parque Millennium e das atrações do centro da cidade

Contras: Nunca experimentei pior equipe do hotel do que este. Do homem sino para a recepção para os serviços

Prós: Localização

Contras: As camas eram torto, não poderia dormir sobre ele.

Prós: Lindo lobby com equipe educada. A cama era incrivelmente confortável e o quarto bastante limpo.

Contras: Tivemos um quarto que compartilhou uma porta com outro quarto. Foi extremamente alto, apesar dos senhores da porta ao lado que falam em níveis normais de volume. Eles tinham sua tv muito baixa, mas nós poderíamos ouvir cada palavra. Fez-nos muito desconfortável. Nós escolhemos não fazer um barulho fora dele desde que nós tivemos uma movimentação terrível dentro e nós ficamos somente uma noite. O banheiro era PEQUENO.

Prós: Adorei a localização e os quartos com 2 banheiros!

Contras: As bebidas no bar do lobby são um pouco caras.

Prós: Very good location from Airport/ to sightseeing spots Gorgeous lobby Relaxing bath tub Comfortable bed Baggage can be left before check-in/after check-out for free

Contras: No caffe maker/kettle in the room Expensive

Prós: Great hotel, great location.

Contras: The room was not that great but expected for the great deal we got.

Prós: Central location, friendly and professional staff, the room was spacious and comfortable. I'd definitely stay there again

Prós: The staff were super friendly and helpful.

Contras: The rooms listed had beautiful views, our room however, gave us a view of a brick wall, and a tiny stretch of street if you looked straight down and to the right.

Contras: I would appreciate information about parking (hotel or nearby garages) included on the website, along with prices for parking if possible.

Prós: Location

Contras: The restaurants inside closed early

Prós: In spite of the current virus situation the staff was accommodating and professional

Prós: A wonderful historic property. Close to train and museums. Lobby is over the top. Very helpful staff. Too bad Coronavirus shut all the sights. We’ll be back.

Contras: Potters Pub was just OK. Didn’t try the other restaurant off the lobby.

Prós: The Palmer House is a great, old hotel. Very friendly place and overall very good place

Contras: The bathrooms are a bit small, but somewhat difficult to deal with as it is a VERY old hotel. Go there for the history, not the size of the bathrooms.

Prós: I can't find one thing that I like about this place.

Contras: Rooms are so small and the bathroom can hardly fit two persons at the same time. The toilet takes forever to flush. Nothing is free not even a bottle of water.

Prós: Incredible historic hotel with an entire ground floor of high end shops and restaurants in the heart of downtown, couldn't ask for better.

Contras: Bathrooms are tiny, nothing to be done - except use the much larger showers in the fitness center!

Prós: Close proximity to Millennium Park. Easy access to train stations for easy transportation. The parking ramp was across the street from the hotel but it was actually super convenient.

Prós: Had a great stay. The have stayed at the Palmer House twice and both times I have been lucky enough to have a renovated room; during this stay I was on the 20th fl. My collegues were not so lucky and in fact were dissapointed with their rooms and the cleanliness of the actual floor they stayed on (19th).

Contras:

Prós: The room was large and comfortable. The bed was great.

Contras: The main restaurant is too expensive - would have liked a different choice.

Prós: Decor

Contras: Terrible service for underground parking garage. Manager was not attentive and very mean.

Prós: Great location and design, historic building

Contras: The heating didn't work very well

Prós: The room

Contras: No coffee maker in the room

Prós: Location. Housekeeper. Shampoo & Conditioner.

Contras: Unfriendly Servers, very bad check-in experience. Few Elevators, have to wait for a long time.

Prós: Excelente localização, interior luxuoso.

Prós: Gostamos muito de tudo no hotel. É muito bom.

Prós: great hotel, wonderful decor, great location, Old world charm with modern elegence! Would stay at again and again

Contras: Food was too pricey for breakfast and staff could have been more friendly

Prós: Lobby is beautiful and very elegant. Location is very convenient -- walking distance to train, Art Institute, theater, park, river.. Very quiet.

Contras: Lockwood Restaurant was disappointing, at least for breakfast.

Prós: Central location + price.

Contras:

Prós: Great location to resturants,theater,and shopping

Contras: No refriderator, and coffee pot.

Prós: É um grande hotel antigo, com muitos serviços e uma simpática equipa prestável.

Contras: O lugar está ficando muito gasto, o que lhe dá uma sensação de um shabbiness.

Prós: Foi tudo de bom! Ótimo lugar!

Prós: A equipe foi amigável e lembrei-me pelo nome.

Contras: O quarto era muito menor do que o esperado para o Hilton. O estacionamento é escandalosa!

Contras: Precisa de uma atualização. Papel de parede no banheiro estava descascando. Colchão era irregular e muito mole. Muito escuro no quarto, mesmo durante o dia.

Prós: Excelente localização e equipe. Reservado directamente com Hilton pelo mesmo preço com uma melhor política de cancelamento e WI-FI gratuito para os hóspedes HHonors. Estacionamento em redor do hotel (spothero.com)

Prós: Localização, olhar e conforto

Contras: Quarto não tinha geladeira

Prós: Close to stadium and located on Michigan Ave. Our customer service was wonderful upon our check-in, he was graciously kind to upgrade us to king bed vs giving us a double.

Contras: Everything was great. Rooms could use different lighting to make it more brighter. Its very dim.

Prós: Bed, Shower.

Contras: Reception not friendly. Room cleaned poorly, not cleaned day 2 till we rang 3 times at 5.30 pm. No spare blanket, asked but not given. No spare towels. One bar of small soap.

Prós: Location

Contras: Room was to dark and cold

Prós: Security provided on New Years Eve.

Contras: FOOD choices in snack shop were overpriced.

Prós: Localização é otima. Camas boas e banheiro limpo.

Contras: A Wifi do hotel é paga, somente os membros do clube hilton tem acesso gratis. Isso atrapalha bastante para quem não tem internet no celular.

Prós: Location

Contras: Overall experience

Prós: Das instalações (comodidades) e do serviço.

Contras: Do facto de quererem cobrar o serviço de net wifi, quando o envelope que nos entregam com os cartões de acesso ao quarto mencionam "free wifi". Tive de deslocar-me à recepção e reclamar. Após troca de argumentos atribuíram-me um código para a utilização gratuita do wifi durante a estadia.

Prós: Every single staff member we interacted with was a complete delight. Our room was clean, comfortable and very tastefully designed. The bathrooms were stocked, there was plenty of storage space to unpack, lots of seating and lighting, we even had a hidden mini fridge!! Our bellhop showed us various features in our room and told us about the hotels history, even recommended some places close by to check out. The lobby and various wings are gorgeous- photo shoot worthy. AND THE LOCATION!!! Walking distance to Millineum Park, and if you dont mind a longer stroll, Navy Pier. We will 100% make the Hilton Chicago our go to hotel from now on.

Prós: I enjoyed the breakfast. Great value for the extensive options.

Contras: I didn't love the room. The massive amounts of dust triggered asthma attacks.

Prós: Room had a great view. Everything was nice.

Contras: Pillows were very flat. Room was tiny for the price. Bathroom only had two full size towels. Room only had one trash can.

Prós: Location is great. Wonderful older hotel that has been restored beautifully.

Contras: No

Prós: the convenience to everything in chicago. it's history, ambiance and overall appearance are amazing.

Contras: nothing

Prós: This is a truly grand hotel, staffed by very competent and friendly people. There were good restaurants and entertainment right in the hotel, and the location was great for family outings. Our family were all very happy with the facilities (especially the two bathrooms!) and we would definitely return to this hotel.

Contras:

Prós: Excellent customer service. 1) I signed up for 5-day internet access on the room console but realized that my laptop wouldn't be online. I called the front desk to cancel it, then I signed up again from my laptop. I was skeptical that they would double charge but they didn't. It was refreshing to know that someone is doing a job right. 2) I called the front desk b/c it was late at night and the guests next door were very noisy. They sent the security right away and asked them to keep the noise down. And it worked - they became quiet!

Contras: The bed was a little too soft and the room was small.

Prós: The room was very clean.

Contras: I did not like having to pay for use of the internet.

Prós: We enjoyed our stay very much.

Prós: enjoyed our stay, liked the short distance to solider field, museums, and shopping. liked the restaurant choices as well.

Contras: high prices of beverages for the room and food was expensive.

Prós: Helpful staff, location...lake view

Prós: localização boa, funcionarios atenciosos, principalmente os concierges

Contras: Falta cofre no quarto, para guardar docs, laptop etc

Prós: Hilton Chicago como é comum na rede Hilton, apresentou-se a mim como um excelente custo-beneficio, atendeu-me na melhor qualidade nos seus servicos, o serviço de telefonista nao sabem o q fazer para lhe entender quando seu sotaque nao combina com os deles, o busines center recebeu uma encomenda que me foi enviada de Nova York e logo no meu check in ja me enviaram e me entregara. Excelente...

Contras: Nada

Prós:

Contras: Upon arrival, I was told that the King room that I boooked was not available, I was offered a room with 2 dbl beds, I pressed the issue and was given a king room. The iron in the room was defective, the replacement iron required scissors in order to cut the restraint on the plug, the iron fiasco caused us to be late for our dinner reservations.

Prós: Clean, very comfortable beds, quiet room.

Contras: Parking is very expensive; $55/24 hours

Prós: The entrance and lobby were elegant, and location adjacent to Grant Park worked well for Museums and Taste of Chicago.

Contras: The rooms were tiny (not unexpected from an historic city hotel) and the decor was somewhat drab. The fixtures were of lower quality than expected. Cleanliness was an issue; there was a plastic bag with a coffee filter hanging from the door handle when we arrived, had a dirty ice bucket, and the soap dish in the shower wasn't cleaned. One final little irritation - the room door handles had a sharp feature along the upper edge that was annoying, even a little painful if you pulled hard on the handle. There was an in-room bar, but no fridge (I thought it was supposed to have) and the hours for pool access were too short. I also think charging extra to use their fitness room is just silly in this era. Serious updates needed!

Prós: localização, estilo, locomoção interna.

Contras: WC foi quebrado no check-in. Reparador foi rápido para corrigi-lo embora o que foi excelente. Era caro, mas isso foi devido a um evento acontecendo, que era compreensível.

Prós: Não muita coisa

Contras: O nosso quarto não estava pronto até as 21 h. Terrível!

Prós: Eu gostei tanto da equipe lá. Começando com a gestão de sam

Contras: Na verdade, o hotel está longe das atividades e não há transporte público suficiente de lá para as principais partes da cidade, exceto a linha 3. Isto é algo a considerar. No buffet de café-da-manhã não há ovos (omelete fresco) e quando você pede leva muito tempo.

Prós: Ótimo serviço, quarto muito limpo e confortável.

Prós: Todos desde o homem da porta até a equipe da recepção foram muito simpáticos. Recebemos um serviço excepcional.

Contras: Eu adorei

Prós: Consegui um ótimo preço por um quarto incrível. Restaurante bom. Fácil acesso, bem na autoestrada, com um estacionamento ao lado (caro).

Contras: O estacionamento devia ser gratuito ou ter um desconto para os hóspedes do hotel.

Prós: O quarto era limpo e bem decorado; a equipe era amigável; o fitness center era fenomenal

Prós: Rápido com manobrista, nice alojamento, não é uma má localização.

Contras: Estacionamento caro.

Prós: Rápido, caminhada segura para Soldier Field à noite com crianças.

Contras: Jarra de café no armário, não encontrá-lo até nós deixar.

Prós: A equipe e o quarto eram muito agradáveis

Contras: Ter que pagar para estacionar, os restaurantes eram $$$$

Prós: Quartos confortáveis Instalações agradáveis

Contras: A equipe não foi muito útil ou agradável Caro Má localização Longe da cidade

Prós: Pandemic and I wanted a nice view over 25 flr and I requested it days before . When I got there I was told we could only be in one tower and the view wasn’t what I was use to

Contras: I like the property, but I didn’t get the room I promised my wife and I’m a member

Prós: Great room with a view, very clean room, available parking, convenient restaurant and bar plus after hour mini market all in the hotel lobby

Contras: I found the hotel excellent

Prós: Rooms and cleanliness

Prós: location

Contras: The cost of parking!

Prós: The view was awesome the bathroom was clean nice size room

Contras: The handles ands doors were dirty and so was the carpet. Seems someone got lazy and didn’t do their job correctly. Also I asked for double beds and received a king size.

Prós: Very nice staff and great parking

Contras: Out refrigerator was in the middle of room and seemed out of place. For a suite it was set up poorly

Prós: Outdoor seating at decent restaurant. Bus line to downtown a short walk away.

Prós: Cleaness

Contras: No

Prós: Location

Contras: Bed was a little uncomfortable.

Prós: Clean and up to date.

Contras: Cost of parking.

Prós: location was perfect. We were there for the Bears game and could walk to the stadium. Nice bars close too. Room as clean and the staff was very helpful and friendly.

Contras: nope.

Prós: Locationna

Contras: Na

Prós: The view of Chicago was spectacular and the hotel staff could not have been nicer, especially at the front desk and the main restaurant. I would highly recommend this hotel!

Prós: I could walk to the McCormick Place convention center. The room was very clean, roomy and comfortable.

Contras: The staff lost the tag of the bag I left with them and it took them a long time to find it for me.

Prós: Clean quiet

Prós: I liked how close I was to the conference as well as the ease of transportation to the city

Prós: it was clean and the service friendly and the restaurant food was delicious.

Contras: there were no safe's in the rooms, or minibars. these are 2 key things that every room should have.

Prós: The view in the "city view" room was excellent.

Contras: Restaurants were overpriced with limited selection.

Prós: nothing; first of all I specify on my reservation a king bed and I was assigned a twin bed. Then I was charge for a water that I never took; and the hotel is not luxury or romantic at all. I will never make a reservation on this place; since I was looking for something more romantic since I was on my honeymoon and that's another reason I did not reserve for more days on this place. Hopefully; you improve your service

Contras: the service; the hotel wasn't at all romantic since I was on my honeymoon

Prós:

Contras: There was blood on our sheets and the manager did nothing about it. She still has not contacted me and has not tried to make up for the uncleanliness of the room. She took down my phone number and information and still has not gotten back to me. She made it seem like should could not compensate us because we booked our stay through this site which is inappropriate and demeaning.

Prós: hospitality

Contras:

Prós: Tudo. Zero reclamações

Contras: Serviço foi boardline demasiado bom se isso é uma coisa tão

Prós: Equipe extremamente prestativa e as instalações eram de primeira classe, das amenidades do quarto à sala de ginástica. A localização é excelente - fácil acesso a pé a lojas, destinos turísticos etc.

Prós: Este é um ótimo hotel, a atmosfera, todos os funcionários foram ótimos.

Prós: Excelentes acomodações e serviço

Prós: customer service

Prós: Location and courtesy of staff.

Contras: No.

Prós: Location was awesome, size of the room is amazing, we were upgraded to river side views and was fantastic. Facilities for the gym and swimming pool were fantastic and included in the price, really a pleasure having some time there training which such wonderful views. I do not think there is a hotel with better views and location in Chicago.

Contras: They need to figure the issue with elevators clearly not enough at some points of the day specially with the COVID and social distancing required. Housekeeping service has to improve, first day they did not cleaned the room if it was not under my request, clearly big fail on a 5* hotel, however once I request it was done immediately. The restaurant Terrace 16 they need to improve the service and quality of waitresses, some of them were rude and really slow being a high quality establishment, probably it was just lack of resources overwhelmed by the amount of costumers. the manager was really nice and accommodating the requests. The receptionist for the bar was rude.

Contras: The tub drain was broken. And the shower head broke while in use and hit me in the head

Prós: Quarto amplo, limpo, mini cozinha completa, armário para roupas e malas grande, janelas enormes com muita claridade, cama confortável e prato de frutas de mimo.

Contras: Nada.

Prós: Quarto espaçoso, super confortável e com uma vista sensacional da cidade.

Contras: Das camas

Prós: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !

Prós: Ótimo quarto, ótimo atendimento e ótima localização

Contras: Preço

Prós: spa, view, bed, personal touches, cleanliness, amenities.

Prós: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.

Prós: The location is awesome. Rooms are spacious and very comfortable. Pillows mattress were exceptional. Staff was helpful professional and friendly.

Contras: Nothing. A very comfortable experience.

Prós: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW

Prós: Localização, vista do par de marinha e o quarto era limpo!

Prós: Foi uma experiência horrível. A equipe foi rude e os quartos estavam imundos.

Contras: Meu carro estava perdido em manobrista por 24 horas e devolvido danificado. Em busca de uma acção judicial.

Prós: tudo

Prós: Ótimo hotel com ótimo serviço

Contras: I didnt até mesmo estadia no seu hotel.

Prós: Temos ido ao Hotel Chicago por muitos anos. Nós aproveitar a localização.

Prós: A cama

Prós: Amei a localização; fomos capazes de caminhar em todos os lugares e os táxis foram muito se precisávamos deles bem fora do hotel. Equipe muito cortês e tudo foi impecável. Obrigado!

Prós: As camas eram muito confortáveis. Excelente Localização. A academia, piscina e hidromassagem foram melhores do que a maioria dos hotéis que eu fiquei. Ótimo serviço também, gostaria estadia novamente!

Contras: 70 dólares taxa de serviço

Contras: A equipe de limpeza reorganizadas as nossas coisas.

Prós: Vistas da cidade Limpeza dos quartos A proximidade de tudo

Contras: Restaurante de comida era nada para viagem sobre a casa e foi caro

Contras: Não o suficiente tomadas elétricas na sala Tive dificuldade em encontrar um para carregar meu telefone e tábua de minha camisa Também o ferro é uma porcaria, e não funciona bem Minha camisa ainda tinha rugas mais tarde Necessita de ser substituída

Prós: Location

Contras: Towels weren’t changes during stay. No action by staff

Prós: The bed and bathroom

Contras: No microwave in the room

Prós: Great room.

Contras: Hotel location not great to get in and out of

Prós: I loved everything about this hotel..!! Beautiful view, comfortable and spacious bed..!

Prós: Everything about the hotel was outstanding. The staff and property exceeded my expectations.

Prós: View and location was great!

Contras: I had blood all over my sheets and comforter. They were replaced but i did not feel that was accommodating enough. That is a serious issue and it was looked iver like it was nothing. For what i paid, i should have been better taken care of!

Prós: Area

Contras: The staff was not at all seemingly helpful

Prós: The room had a nice view, the room and bathroom was very clean and the bed was comfy and check-in/out was easy!

Contras: We only stayed the one night, so really no complaints.

Prós: Great location, very clean, staff was nice

Contras: Expensive, lots of hidden fees at checkout!!

Prós: Love the view of the water

Contras: Didn’t like that 24 hour parking was 60 dollars

Prós: View was amazing and great location!

Prós: The location is great. The toiletries were nice.

Contras: Attention to detail was lacking. Stains on our sheets, lamp in the room did not work, the alarm clock was slow, and the tv did not work. Staff could not have cared less. Overall what I would expect from a 2 star,

Prós: Rooms were very spacious and clean. Great walking distance to all activities.

Contras: Rooms needed to have a refrigerator for guest use. Need to have a vending area so after hours you can purchase items at a resonible price. Free coffee in the Lobby should be their for guests.

Prós: Excellent location and amenities, incredible view on the lake and pier from the room, nice fitness center and pool (with top view too)

Contras: poor choice of the continental breakfast

Contras: Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.

Prós: excellent central situation and view from the spacious 26th floor room. Excellent bed.

Contras: On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.

Prós: sapcious room; beutiful location; friendly staff; proffesional concierge

Contras: too many conventions going on; elevator system not efficient: long waiting time

Prós: Gostei muito, bons funcionários, excelentes acomodações e serviço correto.

Prós: Amamos tudo, a localização, a vista, o quarto (a cama é muito confortvel, o quarto é espaçoso e o banheiro é maravilhoso) e a relação preço-beneficio é muito boa. A localização vale a pena, pois fica as margens do rio e é muito facil de se locomover pela cidade. Recomendamos muito.

Prós: Room size; indoor pool; cleanliness of room and bathroom; location.

Contras:

Prós: It was quiet. Room was nice, clean and comfortable. Needed more towels and got them right away.

Contras: Nothing I didn't like.

Prós: Enjoyed the view! overall facilities were good.

Contras: poor service at breakfast

Prós: Good central shopping location

Contras:

Prós: great room, beautiful view

Contras: Bed was not comfortable. Furniture in the room was worn.

Prós: A localização é excelente. Excelentes restaurantes em redor do hotel. Cama era muito confortável. Lareira no lobby foi incrível!

Contras: Correu fora de guarda-chuvas loaner, necessário um devido à torrencial chuva tempestade. Chuveiro vazou água por todo o chão. A televisão não funcionou na maioria da minha visita, "símbolo embaralhado ou fraco". Devido à pia do pedestal no banheiro, o espaço do contador é extremamente limitado.

Prós: A cama era muito confortável

Contras: O quarto era pequeno. Estávamos esperando algo maior

Contras: Aplicada 12 dólares por noite "taxa urbana" que não foi divulgada no momento do check-in.

Prós: A cama era confortável, a localização era ótima, estética era ótima. Era um lugar muito agradável e eu ficaria lá novamente.

Contras: A equipe erroneamente nos acordou 7h, pensando que tínhamos encomendado o café-da-manhã. Nós nunca fizemos isso. O quarto era muito pequeno, sem frigorífico.

Prós: Eu gosto do cenário e localização. O quarto do hotel era muito moderno. Limpo e cheirado great.

Prós: Cama foi super confortável

Contras: Quarto foi super pequeno

Prós: Excelente localização, funcionários simpáticos, preço razoável

Contras: O quarto cheirava a fumaça

Prós: Quase tudo foi absolutamente maravilhoso, exceto ...

Contras: A equipe de limpeza não trocou todas as minhas toalhas e copos usados. Além disso, a localização tornou difícil chamar um táxi facilmente.

Prós: Eu não gostaria nada sobre este hotel. É no centro da cidade de Chicago e tem tapete como um motel. Não faz você se sentir confortável em tudo. A tv suga a imagem ainda pior. O pior hotel que eu já estive também! Muito caro para um motel como cenário. Primeira e última vez sempre neste hotel. -10

Contras: Quartos muito pequenos.

Prós: Grande valor ... limpo .... excelente localização para Avenue Shopping Michigan ... prestável ... sem queixas!

Contras: Pequeno Quarto não limpo

Prós: Great location within walking distance. Love that it’s pet friendly (even tho I don’t bring my pet). Parking is nearby and have a late check out. Staff are always friendly and check in/out is efficient and easy.

Contras: I’ve stayed several times at Hotel Felix with good experiences but I will say this time my room was subpar. The ceiling tiles were stained and yellow. The ac/heater made lots of noise when kicking on and off. One of the windows in the room wouldn’t shut all the way (noise issue more than temperature). The room was #920 and I suggest staying away. It was in the corner and smaller than the other rooms I’ve stayed in. Sheets on the bed had black smudge marks on them making me wonder if they were clean/changed from the last guest and doing a full inspection of the bed. All these small thing made up for a uncomfortable stay this time.

Contras: Crazy small room. It didn’t look like it was cleaned very well. Also one of my lamps were broken and the hallways smelled like pot.

Prós: Happy

Contras: No food

Prós: Location and employees were great

Contras: The shower and around the bed frames was dirty.

Prós: Very comfy bed

Contras: Siren noise, Godfrey rooftop bar noise.

Prós: Staff was friendly.

Contras: Disappointed that they didn't clean our room one day. Parking is crazy, but I guess that is what you get in a city. Otherwise everything else was good.

Prós: They let us check in early!!

Contras: A little small then I thought it was but other then that it was amazing

Prós: The location

Contras: Yes the first room I was given had a bad smell & didn’t have fitted sheets so asked for a different room the 2nd room I was given had cigarette ashes in the shower & also didn’t have fitted sheets rooms were not clean

Prós: Location

Contras: The very small Room We were given had leak from the roof into A light fixture. To their credit We were given a bigger room and a couple drink coupons.

Prós: The location is ideal to most attractions in Downtown Chicago

Contras: Sink held water, had to call maintenance immediately!!! Hair all over my bathroom, even in the towels from previous guest and after complaining they never cleaned the hair, only changed sheets Housekeeping also ran out of wash cloths

Contras: Soap and lotion was good but one of the bottle in my room was used.

Prós: Location was great, bed and pillows are really comfy, free two water bottles per person everyday. Staff are always helpful and kind.

Contras: The AC filters need to be changed in the room. I was on floor 10 and would wake up to dust on my phone and hard to breathe. As long as you turn the AC off its fine, No problems

Prós: Perfect beyond my expectations and comfortable

Prós: I liked the quiet room, and the overall peaceful quality of the hotel. Also the bed was great. Also enjoyed the lobby.

Contras: The room was small but fine for one person.

Prós: The great location of the Hotel.

Contras: The rooms are very very small and the service at the restaurant is poor.

Prós: Gostei da decoração do quarto, gostei da simpatia dos recepcionistas e dos porteiros, gostei da água na recepção, uma espécie de fonte, gostei da localização na cidade.

Contras: Apenas que foram mudadas as toalhas todos os dias ou quase todos e os lençóis ficaram os nove dias!

Prós: A localização do hotel é muito boa. Permite que vc chegue, a pé, a todos os pontos turísticos da cidade.

Contras: A limpeza do banheiro deixou a desejar. O chão estava cheio de cabelo do hóspede anterior, o que é inaceitável para o hotel do padrão do Felix.

Prós: The overall atmosphere of the hotel. The staff was so helpful and polite. I am a frequent visitor to Chicago and I would definitely stay at Hotel Felix again.

Prós: I liked the modern design. The staff was very friendly and helpful and the reception area relaxed and inspiring.

Contras: It took forewer to get hotwater to my shower, strangely enough emediately to the zink.

Prós: Localização. Bela vista. Boas acumulações. Lugar divertido. Bom valor

Contras: Não muito eu não gosto. Bela vista do rio Chicago, mas seria melhor se a janela fosse mais limpa.

Prós: A localização central do centro, bom restaurante, bom serviço

Contras: Precisa de uma boa limpeza e actualização, sujo.

Prós: Localização

Contras: O menor quarto que eu já vi. Estacionamento com manobrista escandalosamente caro.

Prós: O hotel está centralmente localizado e a equipe foi acolhedora. só esteja ciente que os quartos são minúsculos

Contras:

Prós: Vistas incríveis do rio e do centro da cidade. A uma curta distância de Navy Pier, Willis Tower e muitos outros excelentes restaurantes e locais de diversão. A equipe foi muito útil, ter um filho em uma cadeira de rodas e eles saíram de seu caminho para ajudar. Ótimo restaurante italiano / pizza no lobby. Edifício de estilo histórico com quartos modernos e muito limpos.

Contras: TV to much and picture don't work all the time

Prós: The hotel offers a washer and dryer free of charge with soap. I really like that the best out of all the amenities in the hotel.

Prós: Stayed here over a split week, 1 night then returned for 4 nights. Great experience overall. Comments on staff at the bottom, fantastic service + Great location, right by the river + Reasonable price + Room furnishing was minimalist and new looking + Clean rooms + Big TV in the room + Very comfortable bed and pillows + Water stations throughout the hotel were a nice touch, haven't seen that in other + Complimentary snacks on the 2nd floor + Free wine in the lobby Monday to Thursday We left our bags in the hotel over the weekend and the staff had no issues keeping them safe for us. In particular Pedro at the front desk made our stay 5 stars, always so polite and accommodating. He made us feel extremely welcome and as we were checking out he went out of his way to say goodbye while he was in the middle of a task. If you're staying here he's the man taking care of you.

Contras: Nothing everything was great

Prós: Location was in a very nice spot. The staff were nice and professional.

Contras: The bed sheets/blanket were not fantastic, but did suffice.

Prós: The view from my window was incredibly beautiful! Good location. Availability of drinks and snacks in the common room. Shower gel and other similar staff smelt very good.

Contras: Some dust on dark surfaces.

Prós: Localização

Prós: A localização é excelente! Talvez passe um sufoco para chegar com as malas se vier de metro, pois a estação clark/lake é a mais próxima vindo de O’hare, desta estação até o hotel da uns 800 metros. Durante alguns dias, 4/6 que ficamos aqui, o hotel disponibilizou lanches pela manhã (frutas e barrinha de cereal) gratuitamente, todos os dias teve um delicioso café servido numa máquina, também havia no quarto uma maquina de café em cápsulas que era reposto todos os dias. Em algum dia da semana o Hotel serve queijos e vinhos as 17 horas gratuitamente. Há garrafas de água no corredor do hotel com uma fonte de agua mineral para encher. A atenção do staff foi sensacional, chegamos cedo e nos permitiram entrar nos quartos antes do horário. Se você quiser, é possível abrir o quarto com o celular. Atenção: no checkin sera feito um bloqueio de crédito no seu cartão ou retenção de valor em espécie como seguro/depósito garantia o qual será devolvido no check out se pago em dinheiro ou 3 dias úteis no caso de bloqueio de crédito no cartão.

Contras: Sem contra.

Prós: Em primeiro lugar a localização é ótima. Fica bem em frente a Trump tower. O quarto não é pequeno, tem cama queen e o q ficamos tem vista para o rio (703). Possui tb uma poltrona, escrivaninha, um armário, frigobar, microondas e maquina de café. As roupas de cama são muito boas. O banheiro tb é bom, com excelente ducha. Não tem café da manhã mas há uma área de convivência no segundo andar com máquinas pra fazer café ou chá.

Contras: A única coisa q nos incomodou foi o ar condicionado central q liga sozinho e é barulhento. Mas ele não fica ligado o tempo todo.

Contras: Não tem café e oferecem frutas e lanches , mas dos 5 dicas que ficamos apenas um dia foi oferecido. A máquina de café é excelente mas poderia ter tb leite quente

Prós: Staffs were kind and helpful. Location is not bad considering price.

Contras: Not clean. There were used shampoo, some empty bottle, caps.

Prós: Superb location. Easy access to all downtown destinations and vast range of shops and restaurants. Well-connected to public transportation.

Contras: Limitation on room service options / hours.

Prós: Location

Prós: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

Contras:

Prós: the hotel is very neat.

Contras: it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

Prós: Very close to the city centre with excellent views of the river and a very comfortable room

Contras: Soaps, shampoos, milks and tea were not replenished

Prós: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.

Prós: the location is very good.

Contras: The room clean service.

Prós: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.

Contras: It's do not have breakfast.

Prós: Sua ótima localização!

Prós: a localização

Contras: os quartos não dispunham de cofres

Prós: Localização excelente, perto de tudo e de todas as formas de locomoção. Excelente vista para o Rio.

Prós: Da excelente localização e dos serviços prestados, como internet gratuita por exemplo. O restaurante que fica no piso térreo também é excelente.

Prós: Excelente localização, bom atendimento, confortável.

Prós: O excelente atendimento por parte dos funcionarios

Contras: Poderia haver um frigobar no quarto

Prós: Quarto foi muito confortável e acessível para a sua localização.

Contras: Não há problemas.

Prós: A história. Localização

Contras: Quarto foi um pouco desgastado. O banheiro não era o mais limpo.

Prós: Toda a experiência foi excelente

Contras: Eu gostei de tudo

Prós: Bom edifício histórico. Excelente localização

Contras: O estacionamento é USD 67 no hotel

Prós: Localização ... só isso.

Contras: Extremamente caro para um antigo hotel com quartos pequenos. $ 67/dia de estacionamento para os hóspedes é oportunismo

Prós: O que é um ótimo lugar para ficar. Nós viemos para a cidade para um jogo Blackhawks. Este hotel está perfeitamente localizado. O preço, quarto, a equipe, bar e comida onde todos absolutamente incrível. Vamos voltar !!!

Prós: A localização foi fantástica.

Contras: Não podia controlar a temperatura no quarto. Muito quente independentemente de frio fora temps.

Prós: O hotel estava em uma ótima localização.

Prós: Reservei duas camas queen size. Eles me deram uma cama king size. O funcionário era rude e sequer pediu desculpas. Serviço inacreditável para um hotel como este.

Prós: Foi muito confortável e ficava perto de museus e pontos de interesse.

Contras: Um dos nossos cafés da manhã não estava bom. O chuveiro precisa de algo antiderrapante. Elevador lento

Prós: Ótimo preço Funcionários simpáticos Quarto limpo Bom chuveiro/banheiro Cama confortável Check-out às 12 h Localização!

Contras: Visão ruim O quarto era um pouco pequeno

Prós: Localização.

Contras: O quarto era pequeno e senti abafado. Corredores e elevadores tem o tapete que cheiros. Elevadores foram lento.

Prós: I felt welcome and room was comfortable.

Contras: No.

Prós: Location and price

Prós: Location

Contras: $15 random charge

Prós: I liked that the hotel was very close to shops and restaurants.

Contras: I didn't care for the shower it was very hard to turn on without getting wet (hair).

Prós: We came at 11:00p. We stayed for one night because we were moving our Daughter to Chicago. We had to leave early to meet the movers so we didn’t get to experience much. The hotel was very clean and comfortable. I love the shower wand. I’m getting one for my home

Contras: Honestly you can’t appease everyone when it comes to the mattress. The mattress and pillows was much too soft than we like but the bed was comfortable. I didn’t have any issues falling asleep

Prós: No vending on location, only had 3 pillows and 2 towels in our room. Not a big deal, just inconvenient.

Contras: Location and history of the hotel was great. Staff was friendly.

Prós: Room

Contras: Placed my own beverages in the fridge. Stepped out of the room and come back to all my things being removed from the fridge. I was then charged additional fees. I had to contact the hotel to resolve this.

Contras: I was overcharged end up paying 75 more

Prós: Location, location, location. Really close to popular attractions and less than a block away from public transit. The staff was so accommodating and friendly.

Contras: No Cleaning service and no where to sit in lobby

Prós: Location

Contras: $15.00 a day charge was not expecting. No exhaust fan in bathroom .

Contras: After paying in full months ahead of time I was charged a $15 per day facility fee. I find this to be distasteful and dishonest. Hidden fees are infuriating to me. I paid in full in good faith that my bill was satisfied only to find out it was not.

Prós: Rate and location. Nice bathroom fixtures and room furnishings

Contras: Common areas are worn and tattered.. Looks tired and dirty Although I requested a non smoking room, my room smelled ,like smoke and needed to be deodorized

Prós: The staff was very welcoming and helpful. From Sean at the front desk, to Tom the bellman, Andre and Stephen in the restaurant and Tom at the front door. The beds were beyond comfortable. I wanted to take my bed home with me. Good Location - 1 block off of Michigan Avenue and 1 block from the Lakeshore.

Contras: My only complaint is the lighting in the bathroom. Putting make up on was difficult due to the lighting in the bathroom and the depth of the vanity. A lighted makeup mirror attached to the wall just in side the door would help with that.

Prós: Checkin and checkout were extremely easy. The restaurant served a wonderful breakfast, and the waitstaff were friendly and helpful.

Prós: This was a beautiful hotel. Location was great...very safe neighborhood! The bed was so comfortable that I didn't want to get out of it. I would stay here again for sure.

Prós: Excellent location - a great place to stay for exploring the city of Chicago! Quick taxi ride in from O'Hare airport (approx $40), close to tour bus stops & many sights.

Prós: We loved the newly remodeled room. It felt very clean. The bedding was soft and inviting.

Contras: We did not like the overhead shower, however, it was not necessary that we use it because there was a hand-held shower head as well. But honestly, just a nice wall mounted shower head is best.

Prós: Everything in the hotel was perfect! The location was excellent, the staff was very very friendly ( especially Birsen in the reception and Tom in the luggage), the cleaning ladies were doing a wonderful job. We enjoyed every singel minute in the hotel. The room was large and comfortable; very relaxing bed and no noise from outside or other rooms.

Prós:

Contras: checking in

Prós: Localização excelente, funcionários muito atenciosos e quarto muito confortável e moderno.

Prós: Sua localização e serviços prestados

Prós: Hotel muito confortavel e bem localizado

Prós: A localização - bem no centro de Chicago já seria suficiente para que gostássemos do Knickbocker; mas, além disso, o hotel, embora construído em 1927, é moderno e conta com ótimas instalações. O quadro de servidores é admiravelmente atencioso e simpático. Podemos colocar o hotel entre os melhores em que já nos hospedamos.

Contras: Tudo nos agradou plenamente.

Prós: Excelente localização.

Prós: Excelente localização para compras.

Contras: Partem e não bem conservado. Meu banheiro vazava água e meu chuveiro acabou caminho frio metade através. Úmido, escuro, alto e geralmente desagradável acomodações dado o preço. Não estará de volta.

Prós: Preço

Contras: ar condicionado era barulhento como sempre. ficava bem ao lado da cama

Prós: Hotel foi ótimo

Contras: Estacionamento

Prós: Tudo o que o local era perfeito

Prós: Localização / preço

Contras: Guy na recepção na manhã de segunda-feira Oct/16. O mesmo cara que estava no meio-dia no PTU 20th. Ele acha que os clientes devemos-lhe algo. Não gostaria de responder a perguntas simples sobre o check-in / out. Comigo e eu o vi sido rude com um cliente mais velhos. Alguém deveria colocá-lo em seu lugar.

Prós: Excelente localização e uma equipe atenciosa e amigável.

Prós: A localização é perfeita. Perto de todas as atracções turísticas.

Contras: Ele não tem café da manhã.

Contras: Hotel deve fornecer café da manhã.

Prós: Equipe agradável. Excelente localização.

Contras: Tapete manchado e desgastado nos corredores. Banheiros pequenos. Sem comodidades tais como frigobar no quarto ou café da manhã continental. Ar condicionado barulhento.

Prós: Foi um hotel fantástico! Enquanto o quarto não era grande, era atualizado e limpo. Os serviços foram fantásticos e a equipe foi amigável, prestativa e informativa. Eu definitivamente recomendaria este hotel e absolutamente estadia aqui novamente.

Prós: Eu gosto do fato de que é convenientemente no centro da cidade de Chicago. Onde todos os grandes lojas são e agradável restaurante são.

Contras: Tudo precisa de ser actualizado. E eles cobram por WiFi.

Prós: Location

Contras: Very outdated. Less than ideal co-habitants during stay. Some were very loud.

Prós: The lobby is beautiful and the location is nice.

Contras: The rooms are severely out of date with broken fixtures. Slow elevators. Very small rooms.

Prós: Location

Contras: Room was not cleaned prior to check-in.

Prós: The location was unbelievably great. The staff was super accommodating and we really appreciated their help.

Contras: The Upholstery on the chair was very worn, the bathroom was tiny and I should have brought my own toiletries and shower cap.

Prós: Location

Contras: Hidden fees

Prós: The location

Contras: Bathroom extremely cold with no heat

Prós: We were nicely accommodated for our complaints.

Contras: We were giving another room after 2 very bad small rooms . This is more of a hostel than a hotel. Once we got our king suite , the experience was more enjoyable.

Prós: The location

Contras: Yes. One of the girls at front desk was not friendly at all when we checked out. I asked her about the extra $11 in charges that they did not tell me about for wifi or whatever and she just kind of gave me attitude.

Prós: Staff was polite, helpful and professional.

Contras: The hotel was not clean. The beds were old and sagging. The bathrooms were not hotel standard - sink/toilets were something that looked like it came from someone's home 25 years ago, mirror was old and black.It was loud,sounds and smells went everywhere

Contras: My check-in experience was awful. Apparently they couldn't find my reservation in their records. The hotel had no water from 9am-4pm on 2 consecutive days. My worst hotel experience to date.

Prós: This time around not a thing

Contras: Room was so small When you opened the curtain you saw a brick wall Why have a window Bed was so old that was had to see a chiropractor the next day to get my back adjusted Was woken up at 3 am by security pounding in the wrong door Staff at desk

Contras: I didn't like that they couldn't find my reservation when I arrived and I didn't like the fact that hotel guests had no running water from 9am - 4pm on two consecutive days. My worst hotel experience to date.

Prós: The hotel is at a very good location, rooms are clean and comfortable. They have free internet access in the lobby which is a nice place.

Contras: There is no restaurant in the premises, there is only a coffee shop next to the hotel, thus there is no comfortable way to have a decent breakfast.

Prós: The location was perfect.

Contras: The bed was really lumpy and uncomfortable.

Prós: Located centrally, the hotel is close to all touristic places as well as to the shopping areas.

Prós: I must say the location and the 22nd floor patio where my favorite thing about this hotel

Prós: A localização é excelente, o preço é competitivo, o atendimento bom e a limpeza dos quartos muito bom

Prós: Excellent location for shopping.

Contras: Air conditioner in the room was not accessible for adjustment in a temperature change. Also the TV did not have any pay per view chanels.

Prós: O melhor eh a localizacao do hotel, na melhor regiao de Chicago.

Prós: O conforto do quarto.

Contras: O recepcionista me deu a chave do quarto, e quando entrei, o quarto não estava limpo e a cama estava desarrumada. Voltei à recepção, e tinha sido um equívoco dele. Me deu a chave de outro quarto, e este estava 100%.

Prós: localização; internet grátis no loby

Contras: poderia ter um frigobar no quarto.

Prós: A localização, no centro da cidade, é a melhor qualidade.

Contras: No quarto onde fiquei, a limpeza não era boa (havia ainda algum lixo de clientes anteriores).

Prós: localização

Contras:

Prós: localização

Contras:

Prós: Quase tudo foi perfeito

Contras: Eles querem que você pague US$ 15 por dia para wifi.

Prós: Excelente localização. Muito limpo.

Contras: Apenas algumas reservas tem acesso ao lounge onde é servido o pequeno-almoço. O hotel só dá café da manhã continental para alguns hóspedes.

Prós: Localização e vistas dos quartos

Contras: Piscina não estava sempre limpa. Cabelo na piscina fez as crianças não quererem nadar.

Prós: Equipe amigável e profissional. Excelentes acomodações. Localização perfeita. Gostei especialmente as opções de refeições no local.

Prós: A localização, a equipe está sempre disponível e feliz em ajudar.

Contras: O café da manhã não estava incluído

Prós: Grande cama, nice, aberto e grande lobby. Ótimas opções de comida.

Prós: O hotel está localizado em uma parte maravilhosa de Chicago - está situado entre Michigan para compras e para sul é o parque e museus, a leste é Navy Pier. Você não pode ter uma melhor localização - e não mencionar, estar bem na água (rio - não Lago Michigan, embora que está a poucos minutos de distância)!

Contras: Nada - é um ótimo hotel - fiquei lá muitas vezes quando eu visito.

Prós: Nós amamos o quão próximo era do cais. A vista do nosso quarto era incrível.

Contras: Nosso quarto era empoeirado. Tinham bolas de poeira na mesa.

Prós: A vista do quarto era incrível e o quarto era grande.

Contras: Fila longa no check-in.

Prós: A equipe foi incrível e muito amigável. As acomodações para uma família jovem eram perfeitas! Eles ainda tinham um berço para o meu filho de 17 meses! Foi incrível!

Prós: Eu gostei da localização ... perto de restaurantes e lojas. A equipe foi atenciosa e amigável.

Contras: Eu não me importei pelo fato de que não havia uma banheira - apenas um chuveiro.

Prós: Great location! Walking distance to Navy Pier, Millenium Park, shopping, and great restaurants. Right on the river and our room had a perfect view. Good stay overall.

Contras: Room was so loud! Not from noisy neighbors or even street traffic, but constant knocking and clanging in the walls. (Not sure if it was coming from above or next to our room). It went on all hours of the morning. Also did not get housekeeping service.

Prós: Fabulous checkin at front desk by Maggie. Friendly, courteous, professional, and welcoming. Set the tone for our entire stay.

Contras: Can’t think of a thing!

Prós: None. I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail

Contras: I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail . Pool was freezing, asked attendant to turn it up, they never did. So basically paid for a pool that could not be used

Prós: Location is great, within walking distance of a number of destinations. Nice view from the room.

Contras: Long wait to check in. Have to be a “member” for free WiFi. Came back to a dirty room because housekeeping never came. Room was large but strange shape- TV too far from bed to see. Bathtub didn’t drain. Lamp in room flickered. Lots of s

Prós: Very helpful staff, luggage storage was particularly appreciated as it seems to be an issue to leave luggage in a lot of other hotels and there is no storage available in the airport. Nice airy bright rooms , also the gym had a great view.

Contras: Bar was not open very much and was not very cosy. Would be good to have a more casual restaurant/bar.

Prós: everything about this hotel was amazing! The location and view can't be beat

Prós: Great location. The staff was polite and courteous. The room was clean and up to date. Hotel overall was great.

Contras: Our room was next to the stairs, we could hear it opening and closing, as well as hear the people walking on the stairs.

Prós: How the staff treated guests

Prós: The rooms were very nice & really spacious. The bed was one of the best hotel beds I’ve ever slept in too. The view from our room was amazing and the location was great. We unfortunately arrived just as the Coronavirus virus restrictions were ramping up so had to cut our trip short. The hotel staff were amazing in this situation too. We will definitely be coming back to this hotel once we can finish the rest of our trip.

Contras: Couldn’t fault anything here!

Prós: Location was great and the pool was awesome for the kids.

Prós: Parking is $72 per day and they have no airport shuttle

Contras: No complementary airport shuttle $72 per day for parking

Prós: location

Contras: parking was not very convienent

Prós: Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!

Contras: My credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!! Also... When making my reservation through Booking.com, the Sheraton Chicago didn't have my reservation in their system!!! Booking.com had to fax over my reservation twice, hence the double charge on my credit card!!!!

Prós: Bed linens and beds were comfy.

Contras: Motelish

Prós: The location was perfect! We were able to shop, enjoy the nightlife, and take in the Chicago Marathon. Everything was close by.

Contras: The price was pretty high, but we stayed over Columbus Day/Chicago Marathon weekend so I guess that rooms were at a premium.

Prós: I liked the central location of the hotel.

Contras: I think the charge for internet-acces is ridiculous, the room-service sometimes took very long (1,5 hour) and they tried to charge me more than what I had originally booked for.

Prós: Location of the hotel was close to downtown and many activities

Contras: I would like wireless internet in guest rooms (for free)

Prós: I enjoyed the view of the Chicago River, watching the excursion boats, view of the Trump hotel.

Contras:

Prós: Quartos espaçosos com bela vista do rio. Staff atencioso e prestativo.

Prós: A localização, a comodidade, a privacidade e o silencio à noite

Prós: A vista magnifica,um óptimo restaurante,as excelentes instalações e a delicadeza e simpatia do pessoal

Contras: não

Prós: Localização.

Contras: Precisam melhorar muito o atendimento de seus funcionários. Precisam dar mais atenção quando as reservas são feitas através do Booking. Melhorar a iluminação do Hotel. O hotel tem otima localização mas precisa de uma urgente reforma geral de suas instalações.

Prós: A localizaçao é excelente, perto de tudo, bons serviços com bares e restaurantes no local, prédio suntuoso com preços acessiveis, muito bom.

Prós:

Contras: Additional price for fittness facilities ($12 per/person per day);Long-distance rates (over $10 per minute !!!), spring water provided in rooms - almost $6 per 1,89L bottle

Prós: Excelente localização, equipe amigável, excelente quarto pelo preço.

Contras: Nada

Contras: Deve haver um refrigerador no quarto, talvez os quartos e banheiro devem ser maiores ao fornecer água potável como parte do serviço

Prós: Quartos limpos, excelente localização e equipe atenciosa. Com certeza vou voltar!

Prós: Excelente localização, ginásio e também incluía comodidades de lavandaria gratuitas!!

Prós: Quartos confortáveis e limpos Excelente serviço Perto de tudo Fácil de chegar ao aeroporto com a Blue Line a apenas um quarteirão de distância.

Contras: Queria que o meu quarto tivesse um frigobar

Prós: A localização é excelente.

Contras: 400 dólares para uma pequena cama e quarto sem geladeira ou microondas é um rasgo completo. Eu nunca vou ficar aqui novamente, não importa como a cidade está ocupada ou quão caro outro lugar é.

Prós: A simpática equipa de funcionários

Contras: Políticas pobres

Prós: A equipe do hotel foi extremamente agradável. O hotel em si era extremamente limpo. A localização foi perfeito. Era perto de tudo turístico

Prós: Eu gostei da equipe simpática.

Contras: Eu não gostei de como o quarto estava empoeirado (ao redor da cama).

Prós: Quartos limpos e agradáveis

Contras: Estacionamento foi terrível

Prós: Garrafas de água gratuitas!! Muito limpo. Todo o processo foi impecável!

Contras: Sem opções de café da manhã ... Mesmo frutas teria sido um toque agradável

Prós: Limpo, profissional, excelentes serviços comentários!

Contras: O restaurante ao lado tinha serviço terrível. O hotel no entanto foi ótimo!

Prós: Location ONLY

Contras: Staff said the early check in charge was $50 whereas the guy I spoke on the phone said it was a lot cheaper. It made no sense as I paid $-- for the night, yet I had to pay $50 extra for 3hr. Horrible Room Condition, Disgusting Bathroom. Def not 4 sta

Prós: downtown Staff was friendly and nice to work with my Check in and check out was easy

Contras: Room got super hot and wouldn't cool down Older hotel Small bathroom Beds were not comfortable Beds were small

Prós: Clean. Great friendly staff. Love the environmentally friendly water bottle stations! Perfect location.

Prós: Location for the price

Contras: No easy parking

Prós: Price

Contras: Small room

Prós: Location

Contras: Pull out “couch” turned out to be a chair, hotel was dated, bathroom was not like the photos, shower was small and outdated, overall wouldn’t call this a 4 star hotel, more of a 3 star. Also, their security hold on my card was an issue because 1. Was told there was no charge, 2. Was $170 so it was immediately taken from my credit card. They should be more upfront about this policy.

Prós: I had a super spacious room with a nice bathroom! The lobby was super cool and the snack selection is super cool and techy. Super clean and comfortable and the valet was super quick!!! The bar off the lobby was really nice as well!

Contras: Really great if you want to be down town! I have my all friends in River North so it was a bit of a haul but that was MY FAULT!! Overall I think it's a great location but I didn't plan ahead. And my view was of an alley on both sides but hey, that happens!

Prós: I loved the lobby and the size of the room, as well as the staff and the location.

Contras: I thought the bathroom in our room needed to be updated. It was old and dingy

Contras: The toilet is dirty

Prós: O hotel é muito bem localizado.

Contras: A acustica dos quartos é péssima. Você ouve absolutamente tudo o que acontece no quarto ao lado.

Prós: It was clean and we were able to proceed fairly quickly.

Contras: The desk clerk was a little bit obnoxious

Prós: Staff was both nice and respectful! Room was cozy and clean. Great location.

Contras: Elevator kept stopping on floors and getting stuck w/o the door opening. Decided to take stairwell and got locked in and had to call hotel staff to get us out. My four year old was having an anxiety due to this. There should be a no re-entry sign...

Prós: A localização foi muito boa com fácila acesso as atrações do centro. O pessoal da recepção muito gentil e atendia rapidamente nossa solicitações. Os porteiros foram excelentes e nos ajudavam sempre com muito boa vontade e bom humor.

Contras: O quarto é muito pequeno para o padrão americano.Pedimos um triplo e havia uma cama de casal e um sofá cama de solteiro. Quando armávamos o sofá cama o quarto ficava sem espaço para circular. Nós éramos 03 mulheres e só colocavam artigos de toilet para uma pessoa e houve dias em que não colocaram nada.

Prós: no frills, very comfortable, very close to train for airport.

Contras: no dislikes

Prós: Convenient location, good value, well equipped room, excellent service.

Contras: Nothing

Prós: location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable

Contras: fold out bed was lumpy and uncomfortable.

Prós: the location of the hotel and front office help.

Contras: the poor services in the hotel.

Prós: Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby

Contras: View from the window,

Prós: A localização é excelente, o hotel é limpo e o atendimento muito bom.

Prós: Localização

Prós: O quarto era espaçoso e o banheiro ótimo. A localização tb era muito boa... 5 minutos de taxi até a Magnificent Mile... Tudo em Chicago fecha cedo... e o hotel fica próximo de alguns pontos que não fecham tão cedo assim.

Contras: O único ponto ruim é que nosso quarto tinha cheiro de mofo no primeiro dia. Depois o cheiro passou.

Prós: It had a good location in relation to the things we wanted to do.

Contras:

Prós: Localização e custo/beneficio

Prós: Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.

Contras:

Contras: Os quartos do hotel são muito escuros! Corredores do hotel são MUITO ESCUROS!

Prós: A localização era perfeita para o que eu fui fazer em Chicago! A vista era com certeza incrível. A forma como o quarto foi configurado também foi ótima!

Contras: tinha barulho vindo de várias quartos diferentes.

Prós: Localização excelente equipe

Prós: A equipe foi amigável e responsiva. O quarto era limpo.

Contras: O quadro com a imagem de lábios roxos no quarto era horrível!

Prós: Ficamos muito satisfeitos com a localização do hotel e check-in na equipe, bem como o estilo do quarto, amei a piscina e deck ao ar livre com vista para o cais da Marinha

Contras: A equipe do restaurante foi rude e inatenciosa, não muitas comodidades no hotel que são padrão quase em todos os outros lugares, o quarto era pequeno e não tinha boas vistas (solicitado com antecedência vista para o lago no piso alto)

Prós: Quartos limpos. ótima TV HD

Contras: Preço alto pela sauna (US$ 35). Bebidas caras.

Prós: Muito moderno, ótima localização!

Prós: Everything was spotless, decor was sleek, room was everything I expected and had a great view.

Contras: It’s location in a residential block made it a little strange and difficult to get anywhere on foot, and parking was horrendous and expensive. Would recommend but not as my first choice.

Prós: I loved how clean my room was the staff gave excellent customer service But most of all I loved the Lake view.

Contras: I didn’t have a bath room to step on when I got out the shower and there was no robe for me in my room but other then that the room was lovely

Prós: Rooms were cool. Beds were comfortable. Nice relaxing spaces in the lobby.

Contras: It's a bit off the beaten path. About .7 miles from MI Avenue. Also, no free breakfast. I paid over $50 for my daughter and I to have a lackluster buffet one morning at the hotel.

Prós: Clean hotel, great staff, Across the street is the Navy Pier. The fitness center is nice.

Contras: No coffee maker in the room, requested a fridge but they did not have any available until the last night of our stay. Room had a minor odor as if someone previously smoked in it. There is a pool but no hot tub. Spa has closed.

Prós: Nothing

Contras: Staff is rude. Door man especially.

Prós: The views are the best

Contras: No air the first night. Sweated and couldn’t sleep. Bartender was rude and slow , no valet. Had to park in someone else’s parking lot , at night and walk to hotel alone and I’m a single woman. Scary. And cost me $84! Wasn’t told had to request a coffee pot so I paid room service $18 a morning for one person and it was late.

Prós: Location.

Contras: Certain surfaces of the room we stayed in (#1005) were not wiped down. There was food and drink spots on our night stands and the desk that the tv sat on.

Prós: Very good location. Beautiful view!

Contras: Upon request we did not receive the microwave and refrigerator.

Prós: The view from the room

Contras: No parking available and the fitness center wasn’t available

Prós: The location of the hotel was great!!! The staff was very friendly, helpful and accommodating! Our group was only there for a couple of days so did not take advantage of the hotel amenities since we wanted to see as much of downtown Chicago as possible.

Prós: Location, views and price

Contras: The decor was a little tired. Rooms and hallway are dark. You have to request for a fridge, microwave and coffee maker. None of those appliances are there in the room otherwise.

Prós: The room was clean and beautiful! The staff was outstanding. The location was convenient to shopping, restaurants, and entertainment.

Contras: I would have preferred to have a small refrigerator provided in each room.

Prós: Its a really classy hotel, with a great vibrant buzz around it, ideally situated beside the lake, and very close to the shops.

Prós: Location and view were great. The beds were extremely comfortable.

Contras: Parking is $48 and the price went down drastically after I purchased from bookings.com.

Prós: great bar and lobby area w/ lovely rockers that overlooked the water.

Contras: concierge should learn more brunch suggestions besides "The West Egg".

Prós: Como hoteleira que sou o hotel foi uma grande decepção. Serviço frio, acolhimento distante e a desorganização do lobby é absurda. As recepcionistas são arrogantes. A governança é falha. Um roupão para duas pessoas e os cartões de informação estavam faltando ou fora do lugar. Post It usado e lapis sem ponta. Um hotel de alta rotatividade sem cuidado com detalhes. Não recomendo como hotel design nem hotel boutique.

Prós: Our stay was short lived. Unfortunately our 3 year old fell in the hotel room and we ended up having to check out by 5:30 to go to the E.R. for x-rays. The hotel staff/manager was not accommodating in the least. While I did not expect a credit on my credit card, I thought an offer of a voucher for a future stay was appropriate considering the circumstances. At the very least, a smile, apology and a voucher for drinks would have been nice.

Contras: see above

Prós: I liked that everyone was really nice. Room was great.

Prós: The hotel was in a great location, had great views of Lake Michigan and was very well kept.

Contras: There was an issue with parking where we were double billed. The issue took some time to be worked out and the staff was not as helpful as they could have been.

Prós: nice view of lake

Contras: breakfat buffet extremely expensive

Prós:

Contras: Was a bit pricey for extras. Just because we have money does not mean we are willing to spend $19.00 on the rooms bottled water, or $22.00 for 2 basic drinks.

Prós: Service

Contras: room a bit too small

Prós: Friendly staff for a high end hotel. Great lake view. Easy access to Michigan Avenue. Great, comfortable hotel room. Nice little touches.

Contras: No coffee machine in room. We know you could ask for one, but that seemed like a hassle.