O quarto era de tamanho perfeito e extremamente confortável. Nem uma única coisa.
Hotel luxuoso O quarto é muito menor do que parece nas fotos. As paredes são super finas, tornando difícil ter privacidade. Prepare-se para ouvir os seus vizinhos.
Limpo! Lindo! Desejo que o banheiras eram um pouco maior!
Os quartos foram incrivelmente pequeno. Elevadores não funcionam.
Perfeita para fim de semana de teatro. Excelente localização, belo quarto. Comodidades atenciosas.
Tudo foi ótimo!
O melhor e muito confortável. O quarto era menor do que eu pensei que seria. Eles realmente precisam colocar uma cortina no chuveiro.
Muito limpos e a equipe amigável Não há ferro de passar no quarto
Os quartos são de bom tamanho, é uma excelente localização, o centro de fitness é agradável e o bar é popular. Os quartos têm um visual eclético. As camas são confortáveis e o hotel é calmo. A equipe era atenciosa e gentil. O preço era muito bom para a localização. Nós pedimos comida no bar e eles verificaram duas vezes mas a comida nunca veio. Todo o resto foi ótimo.
Bom, boa localização.
O hotel é bom no geral... Boa localização, boa atmosfera, etc. Insetos na cama! ... Cabelo de mulher na cama! ... O condicionador de ar não estava funcionando direito....
A localização do hotel é fantástica. Muito perto do ''el'' e das principais atrações turísticas da cidade, as quais pudemos conhecer a pé. Os funcionários são bem atenciosos e educados. O buffet de café-da-manhã é muito bom. A limpeza e a tranquilidade são pontos fortes também.
Muito bom! boa localizaçao,bons serviços e comodidades
Localização, acomodação e decoração Houve uma tentativa de abrir minha mala de viagem que ficava no quarto, danificando de maneira permanente a mala, me senti inseguro. O valor das diárias foi debitado duas vezes no meu cartão de crédito sendo que a segunda foi depois que deixei o hotel me obrigando a cancelar o cartão e abrir um processo na empresa, houve confusão no café da manha com funcionários mal treinados que me cobraram o valor do cafe da manha no primeiro dia
Localizacao e custo beneficio excelentes. Limpeza muito boa. Cafe da manha caro. Falta um frigobar nos quartos, comum nos hoteis americanos.
Everything !!! None
Close to Navy Pier and Red line station. South side of building faces main fire station. Sirens and air horns going off all night.
The Breakfast Buffet included with the room rate was very good.
The staff was friendly. The construction noise was terrible. Construction was happening at 7 am on Saturday morning directly outside our window. The breakfast was terrible. I understand it was free, but at least provide decent food. There was only one working elevator.
Very mosey staff not nice also I wood nevertheless stany there agan
Good size room. Stayed in dual queen suite with corner sofa sleeper. Enjoyed text alert when room was ready. Prime location. Friendly staff. Solid breakfast. Huge rec center on lower level (basement). Room wasn't cleanest. Stain on comforter up by my neck. Sink was clogged from prior guests. Parking was extra and expensive. Used SpotHero to get lower rate and closer location. Grand Plaza was 1 block.
The hotel is in a great location and the rooms are very spacious. Everything was great!
The staff was excellent. Everyone was very friendly & helpful, from the front desk to the breakfast staff. Nice room. Nice view of city. Great location to downtown attractions, restaurant, etc. I would stay there again. Minor complaints only. We were staying 4 nights and the room only had 2 tiny drawers for clothes & a small closet. Not a huge deal, but we had to leave a lot of clothes in our suitcases. As I said, the breakfast staff was fabulous, the food, however, was just okay. Weekdays seemed to have more variety, weekend days the choices were extremely limited. They ran out of half & half cream for the coffee after the first day & it was not restocked throughout the rest of our stay.
We are a young family and this hotel was a great fit for us. Chicago is a very welcoming to families and the staff here was no exception. From the doormen, to the front desk staff, to the dining room manager, everyone doted over our daughter and did everything they could to make sure our stay effortless and enjoyable. The location was great too. Not far from the magnificant mile and adjacent to many restaurants.
everything was pretty clean, great service. Better than what I expected highly recommended
The staff was amazing! Breakfast in the morning served with a smile just like a second home. Highly recommended. No. One of my best hotel experiences in recent memory and I travel a lot.
The location of the hotel was great! The room was comfortable and clean. Staff was friendly and helpful. Breakfast was a plus. I requested a high floor, but instead received a room on the 5th floor facing a parking structure overlooking trash bins. I was awaken every morning to the sound of a garbage truck dumping trash bins. Because of location, I was unable to open the windows.
Room configuration was awesome, staff was great especially the gal at the breakfast bar she kept the atmosphere light and was focused on making the experience a great one. Don't remember her name but has an accent and talks to every guest.
Parking at the hotel. Free wifi. Free breakfast. Awesome staff.
The location is great. Some stuff at the reception are mostly very impolite, not trying to offering helpful suggestions, acting as if the customers are just willing to cause problems, which is definitely not matching to the level.
Helpful staff, good location and the breakfast staff was awesome.
Helpful staff Confusing parking ramp
It was very clean I was disappointed that I didn't get the room I had already reserved online. When I checked in they said they didn't have that room available which made no sense because I had reserved it like a week and a half before my trip.
Location was excellent. Staff was also very good. Lady in charge of the breakfast area was always happy and going above and beyond to help and to make sure we felt 'at home'. The breakfast area is definitely small for the size of hotel and nbr of guests. It was difficult to find a table and buffet line was long and layout made difficult for people to move around. Pool area did have towels and small kids took over the hot tub.
This guest did not leave comments about this hotel.
Great location, nice room, good breakfast and gym
The manager was extremely helpful as was the woman working with the breakfast.