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The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
The room was perfectly sized and extremely comfortable. Not a single thing.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
Clean! Beautiful! Wish the bathtubs were a tad bigger!
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
The staff was rude and disrespectful. The staff.
Very modern hotel. No pool
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Everything was great!
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
Close to the El; convenient
Os quartos são de bom tamanho, é uma excelente localização, o centro de fitness é agradável e o bar é popular. Os quartos têm um visual eclético. As camas são confortáveis e o hotel é calmo. A equipe era atenciosa e gentil. O preço era muito bom para a localização. Nós pedimos comida no bar e eles verificaram duas vezes mas a comida nunca veio. Todo o resto foi ótimo.
Hotel location was excellent close to shopping at Magnificent Mile and with several good restaurants within 5 minutes walk. Concierge was not on top form but everyone can have an off time so not a problem and all other staff extremely helpful
If you're staying here....river view is an absolute must! Would definitely stay again.
The room was very clean and spacious. The bed was comfortable. Staff was friendly and professional. Easy check in and check out. I would stay here again!
comfortable nice room good staff except front desk They did not have my Kayak reservation. They did honor the reservation however; it was done with attitude " how di d you get this rate for this weekend?"
The chase lounge chair next to the window. I enjoyed the view of the city and the river. I liked watching the tour boats coming and going. The bed was comfortable, the shower was nice and the room was quiet. I felt that the staff were courteous and helpful. Nothing that I can think of.
The hotel was clean and very nice. All staff I encountered were very nice. The best part in my book was the location. It was right on the river (although because of a brick wall that creates a little courtyard outside the lobby/restaurant you can't see the river from the main floor entrance way, but you could see it from above and below this location). It was comfortable. It smelled nice (they push their "signature scent" out in the lobby which is fresh and pleasant). There are MANY restaurants within walking distance, including one of my favorites, Frontera (upscale Mexican). There's also a restaurant right outside the lower level doors (take the two escalators down) that's right on the river. You're within walking distance of Michigan Avenue (if you like to walk) or you could always take a cab to that area if walking too much isn't appealing. The location really can't be beat. Really the only thing I didn't like was how very DARK it was in the lobby of this hotel. They need to add some attractive lighting (chandeliers, lamps) so it feels more cheerful. I understand that this used to be a Niko Hotel and was done in the Japanese style (which is still evident). If they're not going to add lighting, then adding some fountains for pleasant ambient noise would be good. I would also suggest that they add more "windows" in their brick wall in the courtyard outside the lobby/restaurant. I know there's a sidewalk out there that they likely wanted to "protect" the hotel from, but their present set-up misses the view of the river and downtown.
i had no booking when i arrived, yours or their system had stuffed up. I have paid the hotel directly, please ensure you do not charge me
Localizacao e custo beneficio excelentes. Limpeza muito boa. Cafe da manha caro. Falta um frigobar nos quartos, comum nos hoteis americanos.
Muito bom! boa localizaçao,bons serviços e comodidades
Localização, acomodação e decoração Houve uma tentativa de abrir minha mala de viagem que ficava no quarto, danificando de maneira permanente a mala, me senti inseguro. O valor das diárias foi debitado duas vezes no meu cartão de crédito sendo que a segunda foi depois que deixei o hotel me obrigando a cancelar o cartão e abrir um processo na empresa, houve confusão no café da manha com funcionários mal treinados que me cobraram o valor do cafe da manha no primeiro dia
A localização do hotel é fantástica. Muito perto do ''el'' e das principais atrações turísticas da cidade, as quais pudemos conhecer a pé. Os funcionários são bem atenciosos e educados. O buffet de café-da-manhã é muito bom. A limpeza e a tranquilidade são pontos fortes também.
The staff was excellent. Everyone was very friendly & helpful, from the front desk to the breakfast staff. Nice room. Nice view of city. Great location to downtown attractions, restaurant, etc. I would stay there again. Minor complaints only. We were staying 4 nights and the room only had 2 tiny drawers for clothes & a small closet. Not a huge deal, but we had to leave a lot of clothes in our suitcases. As I said, the breakfast staff was fabulous, the food, however, was just okay. Weekdays seemed to have more variety, weekend days the choices were extremely limited. They ran out of half & half cream for the coffee after the first day & it was not restocked throughout the rest of our stay.
We are a young family and this hotel was a great fit for us. Chicago is a very welcoming to families and the staff here was no exception. From the doormen, to the front desk staff, to the dining room manager, everyone doted over our daughter and did everything they could to make sure our stay effortless and enjoyable. The location was great too. Not far from the magnificant mile and adjacent to many restaurants.
everything was pretty clean, great service. Better than what I expected highly recommended
Very mosey staff not nice also I wood nevertheless stany there agan
Everything !!! None
The hotel is in a great location and the rooms are very spacious. Everything was great!
Good size room. Stayed in dual queen suite with corner sofa sleeper. Enjoyed text alert when room was ready. Prime location. Friendly staff. Solid breakfast. Huge rec center on lower level (basement). Room wasn't cleanest. Stain on comforter up by my neck. Sink was clogged from prior guests. Parking was extra and expensive. Used SpotHero to get lower rate and closer location. Grand Plaza was 1 block.
Close to Navy Pier and Red line station. South side of building faces main fire station. Sirens and air horns going off all night.
The staff was friendly. The construction noise was terrible. Construction was happening at 7 am on Saturday morning directly outside our window. The breakfast was terrible. I understand it was free, but at least provide decent food. There was only one working elevator.
The Breakfast Buffet included with the room rate was very good.
It was very clean I was disappointed that I didn't get the room I had already reserved online. When I checked in they said they didn't have that room available which made no sense because I had reserved it like a week and a half before my trip.
Great stay except for that we were expecting a hot breakfast but instead got a bag delivered with a sandwich and fruit.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great location, nice room, good breakfast and gym
Helpful staff, good location and the breakfast staff was awesome.
Helpful staff Confusing parking ramp
The staff was amazing! Breakfast in the morning served with a smile just like a second home. Highly recommended. No. One of my best hotel experiences in recent memory and I travel a lot.
The location is great. Some stuff at the reception are mostly very impolite, not trying to offering helpful suggestions, acting as if the customers are just willing to cause problems, which is definitely not matching to the level.
Parking at the hotel. Free wifi. Free breakfast. Awesome staff.
The lobby construction was disappointing. Would have expected better for the price
The location of the hotel was great! The room was comfortable and clean. Staff was friendly and helpful. Breakfast was a plus. I requested a high floor, but instead received a room on the 5th floor facing a parking structure overlooking trash bins. I was awaken every morning to the sound of a garbage truck dumping trash bins. Because of location, I was unable to open the windows.