Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Excelente localizacao Cheiro de poeira, bom mesmo para apenas dormir.
O hotel fica numa localização bastante conveniente. O hotel deveria servir café da manhã aos hóspedes.
Check-in online. Minhas preferências do check-in online não foram seguidas. A TV não funcionou.
Da entrada à saída, o lugar foi ótimo. Equipe cordial, amenidades confortáveis e uma atmosfera relaxante. Há uma boa chance de eu voltar.
Fantástico hotel no meio de tudo. Quartos grandes, limpos e excelentes com serviço fantástico. O preço era imbatível para este nível de hotel. Com certeza ficaria lá novamente e recomendei para todos os meus amigos.
Gostei da atmosfera e localização. As camas eram confortáveis e o espaço era bom. A TV era enorme e moderna. O banheiro era pequeno e datado.
Excelente equilíbrio entre custo / localização / conforto.
localização do hotel
A localização do hotel é muito boa com fácil acesso ao centro de Chicago. Os quartos são pequenos, mas limpos e confortáveis. O serviço de estacionamento é caro e muito lento. O carro demora mais de 30 minutos para chegar ao hotel.
O hotel fica em um local muito bom, bonito, seguro. Próximo ao metrô e as avenidas principais. O hotel talvez seja um pouco caro e não possui café da manhã, mas é bom.
Reservei duas camas queen size. Eles me deram uma cama king size. O funcionário era rude e sequer pediu desculpas. Serviço inacreditável para um hotel como este.
Hotel muito confortavel e bem localizado
O que é um ótimo lugar para ficar. Nós viemos para a cidade para um jogo Blackhawks. Este hotel está perfeitamente localizado. O preço, quarto, a equipe, bar e comida onde todos absolutamente incrível. Vamos voltar !!!
Sua localização e serviços prestados
O hotel estava em uma ótima localização.
Bom quarto; bom atendimento; excelente localização; excelente espaço no lobby;
A localização foi fantástica. Não podia controlar a temperatura no quarto. Muito quente independentemente de frio fora temps.
Localização. O quarto era pequeno e senti abafado. Corredores e elevadores tem o tapete que cheiros. Elevadores foram lento.
A localização é excelente, conforto nas acomodações e gentileza e eficiência no atendimento. Não.
A cama king size e os lençois são fantasticos. A decoração classica e requintada do lobby é linda e a localização é excelente. Não cobrar a internet, o preço de US$ 10/dia é alto.
A localização - bem no centro de Chicago já seria suficiente para que gostássemos do Knickbocker; mas, além disso, o hotel, embora construído em 1927, é moderno e conta com ótimas instalações. O quadro de servidores é admiravelmente atencioso e simpático. Podemos colocar o hotel entre os melhores em que já nos hospedamos. Tudo nos agradou plenamente.
Localização excelente, funcionários muito atenciosos e quarto muito confortável e moderno.
Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival. When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests
loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .
I would have preferred a discount on the Parking for staying in the hotel.
Situated in a good area very convinient for shopping and buisness. I was not allowed a late check out as my flight was late evening.
the room was wonderful - the bed and linens were superior
Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.
Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?
Sofitel is my new favorite Hotel.
My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Clean room, good location, good food Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting
Excellent ...one of the nicest hotels I have ever stayed at. Professional staff. When coming to Chicago it will be the only Hotel I will stay at.
Beautiful. Comfortable, luxurious. Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.
Great location, friendly staff, comfortable beds, free internet, coffee and warm cider in lobby, large bathrooms
There's so much to like about this hotel: service, location, accommodations, etc. Everything about this hotel is set up to make sure your stay is perfect.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location and staff were both excellent. Everyone we encountered went out of their way to help us anyway they could. The carpeting in the hallway was extremely dirty. The room carpeting was dirty as well. The room could have been cleaned a little more thorough as well. Walls and cabinets had smudges and leftover spills on them.
Location This is not a 5 star hotel in my opinion. Lacking in quite a few too many areas. Lights in the room never worked, spa facilities were medicore at best, in room amenities were sparse. I expect more out of a 5 star.
The hotel was very luxurious, clean and quiet. The bed was amazing and the views from the room were very pretty. Staff was friendly and accommodating.
This guest did not leave comments about this hotel.
We like everything - Room, Level of Service - from checkin to valet
This guest did not leave comments about this hotel.
Great location with friendly staff. Everything was wonderful.
Great location in the heart of the Mag Mile/Gold Coast. Staff is friendly and helpful. My kids loved Parker, the house dog. The pool and locker room areas were wonderful. Minor detail, but I couldn't change the spray pattern setting on the shower head. I just switched it over to the hand held and all was good. Like I said, minor detail.
A localização e as instalações do hotel são excelentes
O Hotel é muito bem localizado e silencioso.
Biscoitos de cortesia no lobby e funcionários simpáticos. Não há muitas comodidades. A porta do banheiro não fechava completamente. O quarto não esfriava o suficiente.
Centrally located and friendly staff. Great size room and amenities for the price. Housekeeping could have been better. Room not cleaned until 5 pm and cleaning was substandard. Wet towels left in room and dirty coffee cups. Beds too hard. Also, teenage kids were given a handicap accessible room. We were not told about this until we saw the room. Didn't need to take up that kind of room, but after they had already unpacked, didn't want to change rooms.
Charles Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem. The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
Liked everything about it! Amazing location, nice facilities, and friendly staff.
Basic Internet was kind of hit or miss on access and performance
The facilities are good. The location is excellent. The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great. Restuarant was average, parking was expensive.
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist. Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location. No jacuzzi. The sauna was nailed shut.
alem do otimo atendimento / as instalações e principalmete a sua localização., junto aos melhores restaurantes e boas casas de Blues Sim ter a programação de shows e eventos da cidade , inclusive a possibilidade de compra de ingressos.
Awesome location just a block from Michigan Avenue & Lakeshore Drive. We arrived at 10 am and we were able to check in because our room was ready which was a huge plus! Convenient valet parking and staff was friendly and helpful. We had a the 2 bedroom suite with kitchen which was perfect for 6. Would most definitely stay here again!
I got a two-bedroom suite. It is quiet and spacious, but the bathroom is small (shower/tub combination and toilet). The bathroom vanity is outside the door. I was there for 3 nights and while the staff did the beds, they didn't change the sheets (I looked for a sign to let them know I wanted the sheets changed on the second day, but found nothing), and shampoo, conditioner etc were sparse. I asked for more when I was about to be out and they did give me plenty. The daily buffet is a nice feature, but could benefit for more variety. The staff is generally nice and helpful. In all, my stay was enjoyable.
I didn't realize how expensive parking was in the area, so I'd come back and use public transportation for my visit. Very convenient for walking and busses to area museums and shopping.
I stayed the entire week -- Monday - Friday. The hotel staff that I ran into were very friendly. The hotel put out water and dog bones out front -- which I thought was a nice touch given a lot of neighborhood dogs (and guest's dogs, too) were always around. The only *very* minor nitpicks are as follows: * Monday, I found coffee filter still in the machine from previous guest * Not owning a microwave, I was not able to figure out the machine, and there were n obvious instructions. But they promptly sent up a staff person who quickly showed me that I first had to press the non-obvious 'Type II Cook' button * Thursday, they forgot to replace the microwave popcorn and the coffee * My bath towel was always washed no matter where I hung it
Booked the week before Thanksgiving because of low rates at all Chicago hotel that week. The Residence Inn was an outstanding value and the location is convenient to shopping.
Nice hotel. Breakfast was good. I would stay again.
The hotel was a block away from the lake and a block away from Michigan ave. Our room was very clean and spacious, and kitchen fully loaded. We were traveling with our dog. The staff was very helpful and supportive. The hotel provided a dog run just around the corner. There are always people walking around, so I never felt afraid of late night or early morning walks with my dog. There is a small park a block away nice place to take her. The front desk was helpful and check-in was quick. We also enjoyed breakfast very much. They never let anything run out. The food was warm and plentiful. I will stay there again and again.
Hands down, the BEST place I've stayed in a long time. I once was a housekeeper and then a room inspector at a beautiful resort property in FL. and am ultra fussy about cleanliness. I always wanted people to feel as though they were the first guests staying in the room. To this day, I can't help but do my usual white glove inspection when I enter any hotel room. Everything in our room, from the kitchenette to the living area and bathroom was spotless (no dust on the tops of artwork frames or stray hairs on the bathroom floor or even water spots on the glass shower enclosure). I was truly impressed. It was photo shoot ready. I'm looking forward to staying there soon for my husband's 40th birthday this month. I'll take advantage of the pool & fitness room this time. There is also a convenient guest laundry facility. I would recommend this hotel to anyone looking for a great place to stay in Chicago.
We stayed 5 nights at the Residence by Marriott and will recommend it to all our friends and family. The location can't be beaten for touring Chicago. The suites are large and beautifully furnished with everything you could need. The complimentary breakfast buffet had everything you could want and changed daily. We didn't even make use of the midweek happy hours and free dinner foods. Staff was very helpful. O.K., it wasn't perfect: the elevators are kind of slow.
We loved the convenience of being close to downtown and staying in this top quality, beautifully maintained hotel. The staff were courteous and helpful. The rooms were spectacular. The hot breakfast was extraordinary. Seriously, I cannot imagine anything better and we will certainly stay here again when we come to Chicago next time.
Stayed here during the renovation of the rooms which will be fantastic but not until later in the year. In the meantime, construction noises during the day prohibit sleeping in and rerouting of the water pipes cause a 15 minute delay in hot water. The response from the staff with the water complaint was, 'sorry, try turning the water on when you first get up'. The rates are the same as the Hilton Suites and only $16 less than the Drake Hotel. The advantage here is the breakfast, social hour and the free internet, which is why I'll stay the week but it should be at a more reduced, discounted rate. The location is perfect, though at the north end of the MI mile. Good luck.
Acolhedor. Localização óptima. Boa relação qualidade-preço do pequeno-almoço. Apenas um elevador para 16 pisos, por vezes era muito demorado.
Facilidade em resolver problemas que aconteceram. Limpeza e manunteção do hotel e quartos.
A localização é excelente, mas o hotel é caríssimo para o que oferece.
The localization was the best point of the hotel.