Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
The hotel staff were very helpful and the standard of accommodation was excellent.
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
Location location location No
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
Rooms are very clean, comfortable and modern
Location Carpets in hallways and dining area were dirty.
The hotel restaurant was quite expensive as was the room
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
A cama é confortável e a equipe é simpática e eficiente. Internet grátis apenas no lobby do hotel apesar da propaganda. A localização poderia ser melhor. Belfast é linda mas o hotel, apesar de próximo da rodoviária, não fica em um local agradável. Um frigobar no quarto também seria útil.
Proximidade ao centro da cidade e a relación calidade/precio. Destacaría a amplitude das habitacións así como a limpeza das mesmas A pouca amabilidade/comprensión dunha das recepcionistas ante o meu malo inglés (nin se dignou a falar máis despacio, parecía unha conversa de besugos).
Do conforto da cama e a tv tinha um pormenor:um despertador.Além disso,está bem próximo dos transportes públicos e comercio, o que facilita bastante. A paisagem, mas não é relevante, apenas um pormenor,mas deprime quando se vai à janela.
Localização excelente, no centro de Belfast, em frente a uma estação de metro. Hotel limpo, confortavel, ideal para conhecer a cidade.
Muito confortável e a poucos minutos a pé do centro da cidade. As paredes do hotel são um pouco finas o que leva a ouvir qualquer ruído.
Localização, bastante perto do centro de Belfast, para conhecer a cidade num fim de semana, trata-se de 1 hotel com a localização ideal.
Gostei especialmente da localização do hotel próximo do centro e das várias comodidades (quarto, pequeno-almoço, bar, multibanco disponível)
da cortesia de pedir aos vários serviços de autocarros turísticos passar no hotel para nos buscar. não ter adaptador disponível para emprestar aos clientes.
Ser no centro da cidade, próximo de tudo. Incluir pequeno-almoço no preço do hotel.
localizacao e qualidade
Nice quartos procurando As paredes eram finas como papel. podia ouvir tudo de pessoas ao lado de nós
Da localização. Centro da cidade, 10 minutos de carro do aeroporto George Best City airport (6£ de taxi)
Decoração, espaços muito confortavéis, staff . quartos espaçosos e limpos. Casa de banho muito bem decorada e moderna.
Convenience of location Paying heavily to park
Proximity to city centre and odysey arena where we were attending an event.
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
Staff and food Room could have been cleaner
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Comfortable, very clean, polite staff and good food
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
The availability of the Piano Bar into the small hours
The very helpful Staff!!
Location and room layout
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
Everything, customer service brilliant, highly recommended. Nothing.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
Amazing Room and service would highly recommend The selection of food in the great room
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
If I thought of something negative to write, I couldn'T. Fantastic experience! The decor in the dining area could have been better. Tablecloths on tables, fresh flowers (Even if it was one) and window treatments.
From the moment you enter the hotel lobby you were greeted with a friendly welcome. Staff very customer focused. Room we stayed in was very luxurious and overall Hotel design was well appointed.
The staff members were excellent. Very helpful and knowledgeable. I thoroughly enjoyed my stay. N/A
Can't say enough good things about the staff. The receptionist a lovely young girl was unbelievably helpful and upbeat. I ended up chatting on receprtion for 10 minutes before going up to my room. When I ate in the Brasserie again the service was top class. The starter was divine(I had the chargsrilled veg with parma ham & pamrsan) When my main came out I had the Seafood & noodles it was very strong with Corainder and when I spoke to the Staff they instantly took it back and brought me out a fresh bowl which was again beautiful. My eggs Benedict for breakfast was only surpassed by the sheer size and taste of the cheese scone! The setting was very relaxed and informal. I will definitely stay again, if only for the service. In bedroom: Huge Flat screen tv with moveable wall mount so I could work in annexe and have tv on. The bathroom and shower were very tastefully designed. Also had a room safe which was useful. Really close to lots of bars and restaurants if I didn't eat in Brasserie. Still a few teething problems due to being such a new renovation. No broadband in my room, a loose plug fitting but very little, a bit of road noise in early morning.(I'm just being picky)
The room was modern, spacious, very comfortable and everything just worked as it should. I didn't think the Irish breakfast was very good.
The Receptionst who was on duty on our arrival was very welcoming and extremely helpful during our stay Nothing would recomend this to friends and family
There was nothing that was to much trouble for any of the staff, they were lovely, they all had smiles on their faces. When I checked into my room it didn't look like it had been hoovered so when I went down to reception to say so, the next thing I knew was that it had been done and the manageress was totally apolegetic. Will definately stay there again.
An excellent value-for-money hotel. Comfortable, spotlessly clean, and with a friendly ambience. The bed was one of the best we've experienced in any hotel, including several 5 star luxuries around the world, the food was extremely good and very reasonably priced. A lack of dedicated parking was a bit of a nuisance on a dark rainy night. Driving around unfamiliar streets in the dark to find a parking space, then having to walk with the bags in the rain, even though only a few hundred yards (or metres) to the hotel, was not very pleasant.
Beautiful room, quiet and comfortable. Wish we could have stayed longer!
Spacious room, attractive decor, large and well-equipped bathroom with separate bath and shower cubicle, large flatscreen tv with good selection of satellite channels. Hotel staff (not restaurant staff) very helpful and polite. 'Kingsize' bed was actually two singles pushed together, no plug sockets anywhere near bed to charge phone overnight, nowhere to put the soap in the bathroom! Poor service in the restaurant (greasy breakfast, tough pizza, very slow service in the evening).
The location is good and the rooms were big and airy. Nice big bathroom.
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
It was in the perfect location
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
Friendly and helpful.
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
Great location. The bed was excessively hard.
We liked the decor, comfort and the attitude of the staff
Decore and the staff
O hotel é bastante confortável, com serviços e comodidades interessantes. Os quartos são bem arrumados e limpos. Embora o hotel seja um pouco distante do centro da cidade, ele disponibiliza três bons restaurantes o que facilita a estadia no hotel.
Conforto Melhor limpeza
da simpatia dos funcionários.
Simpatia dos funcionários. Demasiado barulho durante a noite. Impossível dormir até ás 2h por barulhos de pessoas a passar de quarto para quarto.
Pequeno Almoço e quarto excelentes, realção preço/qualidade.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
Piece & quiate.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
very relaxing hotel friendly staff and right in the heart of Belfast
Everything from the food, the staff and room service. N/A
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
Quarto grande, excelente bar e restaurante Sem ar condicionado no verão
O quarto era excelente, as pessoas muito simpáticas. Nós ficamos numa suite que era num edifício em frente ao hotel, foi um pouco incómodo termos de atravessar a rua para ir tomar o pequeno-almoço ou para ir à recepção porque fomos em Janeiro e estava muito frio.
Localização, o quarto muito espaçoso, casa de banho bem fornecida de produtos de higiene. O restaurante/bar muito agradável e os funcionários eram extremamente atenciosos. O facto de o quarto não ser limpo ate as 15.30, hora a que se regressou ao quarto,nem depois disso quando saímos pelas 18.30 para jantar. O extractor da casa de banho era muito barulhento.