Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The hotel staff were very helpful and the standard of accommodation was excellent.
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
Location location location No
The hotel restaurant was quite expensive as was the room
Location Carpets in hallways and dining area were dirty.
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
Rooms are very clean, comfortable and modern
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
da cortesia de pedir aos vários serviços de autocarros turísticos passar no hotel para nos buscar. não ter adaptador disponível para emprestar aos clientes.
Ser no centro da cidade, próximo de tudo. Incluir pequeno-almoço no preço do hotel.
Nice quartos procurando As paredes eram finas como papel. podia ouvir tudo de pessoas ao lado de nós
Localização, bastante perto do centro de Belfast, para conhecer a cidade num fim de semana, trata-se de 1 hotel com a localização ideal.
localizacao e qualidade
Gostei especialmente da localização do hotel próximo do centro e das várias comodidades (quarto, pequeno-almoço, bar, multibanco disponível)
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
The availability of the Piano Bar into the small hours
Comfortable, very clean, polite staff and good food
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
The very helpful Staff!!
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Location and room layout
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
Everything from the food, the staff and room service. N/A
Piece & quiate.
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
very relaxing hotel friendly staff and right in the heart of Belfast
Excellent location - very close to city centre and Waterfront friendly helpful professional staff clean ,nicely decorated room comfortable bed Choco machine not working - i,m a choco-holic need night - time supply!
Good central location Harsh lighting in bedroom
My Mam and I really enjoyed our stay here. The location was excellent and the staff were most helpful. Our room was spotlessly clean and very comfortable. I would highly recommend this hotel to anyone and will definitely be back.
The helpfulness of the Reception staff was excellent. In fact all the staff were very helpful and cheerful. The small entrace lift for Disabled people and wheelchairs is difficult to get out of, if like me you are unaccompanied.
Liked the location and good access to city centre shops, restaurants and other venues Heater in room was poor in that it was difficult to control the temperature and bathroom towels were not of great quality.
Friendly staff with a good attitude
Room was clean and everything worked. Cannot complain for the price I paid. It's a budget hotel. It was decent for the money.
Breakfast was tasty and the staff were lovely. The hotel location was also great The room was overly warm but other than that everything was good!
None I really thought Paying for wireless internet and paying for breakfast is a complete iInsult!!!!!!!!! I would never stay in this chain hotel ever again! The staff were Aweful as well.
the hotel was very handy for our city break well situated and easy to find the room was clean and staff friendly the window handle was broken and some traffic noise kept us awake
location room was cold and when the heater was turned on it just made 2 much noise and was dusty.. couldnt sleep well
Vale pela localizacao e preco, para quem busca hotel economico e nao 'e muito exigente. A atencao deixa a desejar, os quartos nao sao arrumados e nem limpos diariamente.
a limpeza fiquei poucas horas
A localização do hotel, pois está a 5 minutos do centro e junto a muitos bares...à frente do hotel há um bar muito animado. O hotel tem uma recepção horrível, a maior parte dos clientes entram bêbados, breakfast is weak, o pequeno-almoço é num espaço ao lado do hotel, é preciso ter cuidado pois um dos quartos que reservei não correspondeu à foto que tinha nas reservas...