Avaliações de hóspedes
Avaliação geral
7,2
Bom
Baseado em 3 876 avaliações
Global
7,4
A embarcar
7,5
Conforto
7,0
Tripulação
8,0
Entretenimento
7,0
Comida
6,5
Saltar para o conteúdo principal
As atualizações às nossas Políticas de Privacidade e Cookies entram em vigor dia 1 de maio.
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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5,6
Contras: The crew
avaliação de
-
3,3
Prós: Saiu na hora
Contras: Avião velho, barulhento, parecia estar batendo asas, serviço apenas com água, poltrona que era um pedaço de madeira com tecido que de tão duro dava para sentir as vértebras. Realmente um decepção completa.
avaliação de
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10,0
Prós: Food
Contras: Comfort
avaliação de
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2,0
Prós: NO
Contras: Everything
avaliação de
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7,6
Prós: Amazing craw Ok Seat, not to better.
avaliação de
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0,0
Prós: Flight was cancelled in Ezeiza airport due to aircraft malfunction. Latam did book me on another flight via Aerolíneas Argentinas, non stop to Miami which was ok. They were very diligent in getting me the substitute booking.
Contras: Rebooking process was ok under the circumstances. Flight to Miami via Aerolíneas was smooth, pleasant crew, food was so so....
avaliação de
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2,6
Contras: All. The service, the airplanes, the system
avaliação de
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8,3
Prós: Great crew. Airplane dated but comfortable.
Contras: LATAM check in at GRU was a nightmare. I was traveling business class. Another flight guy was delayed, and the check in procedure came to a complete halt until they re booked effected passengers. Was in line for 45 minutes. Lots of angry people.
avaliação de
-
7,6
Prós: crew
avaliação de
-
9,3
Prós: Crew particularly nice and helpful, flight on time
avaliação de
-
4,3
Prós: Pilot was able to reduce delay during flight
Contras: Serve some food or drink
avaliação de
-
5,3
Contras: The enterior is dated and my business class seat was falling apart. The seats are not true lie flat seats. They need to update to stay competitive. Otherwise good flight
avaliação de
-
5,6
Contras: Demorou muito o desembarque.
avaliação de
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5,5
Contras: Can not book extra legroom seats on Latam website using your One World Emerald status????
avaliação de
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6,0
Prós: I like that the flight was on time. Crew team very nice.
Contras: The price for the food on board is expensive. It was raining and we had to use the stairs to get out of the plane with no roof (we all got wet). The plane parked away from terminal.
avaliação de
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5,6
Contras: Let the people know why it got late and why we had to change places
avaliação de
-
6,0
Prós: The plane was big
Contras: Offer more than water for free
avaliação de
-
2,0
Prós: Nothing
Contras: If they change all management and staff
avaliação de
-
2,0
Prós: Nothing.
Contras: If they change all management and staff
avaliação de
-
6,5
Prós: Bigger plane
Contras: The seats were hard
avaliação de
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8,0
Prós: super nice crew... just that the seat was a little tight that's all.
Contras: larger seat.. that's it really. :)
avaliação de
-
7,3
Prós: Good.
avaliação de
-
7,3
Contras: We ordered special meals which were not delivered properly so we spent a 10 hr flight with no meal. The crew were kind and gave us fruit and salad but it was frustrating to not get what we asked for in advance.
avaliação de
-
2,3
Prós: O ordered vegan meal. But they didn’t bring me and left me hungry during the whole flight
Contras: Better customer service , better service , appropriate food
avaliação de
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2,0
Prós: nada
Contras: pontualidade
avaliação de
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7,0
Contras: There was only one employee to dispatch luggage on international flights with domestic connections. We had to wait some precious minutes in the queue.
avaliação de
-
8,0
Prós: The croissant given in breakfast was delicious! The crew is really amazing and smiles a lot :)
avaliação de
-
4,6
Prós: The crew was quick about serving meals, and beverages. There was a fair amount of leg room. There were good movies, and tv shows to pass the time.
Contras: The check in was rediculous. I had to check-in at the kiosk, then wait in line for 30 minutes to drop my bag, then the lady at the desk had to check me in. Why even have the kiosk, if a person has to check me in anyways? There is a limit to how much I can write, but I have much more criticism.
avaliação de
-
2,0
Contras: Latam nowadays, whenever is a problem, instead of help you or solve the problem will ask you to do a claim on their webpage... for me is the worst airline. If you have another option, I sugess you take it
avaliação de
-
3,6
Contras: Seat is not comfortable at all.
avaliação de
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10,0
Contras: The space between seats
avaliação de
-
2,0
Prós: LATAM overbooked my flight and I had to take a flight 13 hours later and wasted an entire day in the air port
avaliação de
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7,0
Contras: Old aircraft
avaliação de
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5,6
Crying children can ruin a flight
Prós: It was an ok flight. Nothing really to brag, or boast about. We got on the plane quickly. There were many options when it came to entertainment, and food.
Contras: I think that parents travelling with crying children should have to compensate the other passengers some how. There was a crying child the entire way. It's not the airlines fault, but it still makes a 12 hour flight feel like an eternity. Also, on a 12+ hour flight, they only served beverages twice (when they served the meals). I think water should have been offered every 90 minutes, or so.
avaliação de
-
10,0
great food on new plane
Prós: new plane, great new food style. a re think of air plane food... very good
avaliação de
-
7,6
Broken seat
Contras: Lie-flat seat broken
avaliação de
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9,0
Prós: Staff were exceptionally good. Toilets were cleaned regularly. Entertainment systems were modern, fast and good. Leg space was good.
Contras: Mediocre boarding: On a different, internal LATAM flight, they cancelled my connecting flight from Brasilia to Sao Paulo. To their credit, they organised another flight within about 2 hours. But their information sharing was terrible. The cancelled flight didn't show up on the board as cancelled - it simply vanished. I had to walk around looking for someone wearing a LATAM shirt, and ask them about it. They simply said "go to gate 20". At gate 20, there was a long queue. The screen above the gate said nothing. After about 45 minutes in the queue, I finally discovered that I would luckily not be spending the night in Brasilia. How hard could it be to inform a queue of people of basically what's happening, and put up something useful on a screen?
avaliação de
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2,0
Contras: The company lost 2 of my luggages
avaliação de
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10,0
We boarded and left on time
Prós: Flight was pretty fast and smooth.
avaliação de
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7,6
Prós: Crew and entertainment
Contras: The boarding. Very long lines
avaliação de
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4,3
Boarding with a handicapped in São Paulo is a torture
Contras: Wheelchair was requested 2 days in advance. Arriving at the airport, no wheelchair was available. After an hour long check in process, I still had to go to another guichet and wait extra 30 minutes to get a wheelchair. The guy pushing the chair was more worried about it being stolen than with the wellbeing of my daughter with a broken leg. He rushed to deliver us at the gate and disappeared. I had to carry my daughter on my arms again during the boarding process, including 10 minutes locked inside a special truck for handicapped with no air-conditioning on the 86F Brazilian summer. Never more! Crew was concerned about my daughter and moved other passengers to give her more space. Food was subpar.
avaliação de
-
10,0
Crew
Prós: The Latam employees on broad in the flight back JJ8164 January 1st, were exceptional polite, friendly, helpful. Best crew ever!
avaliação de
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10,0
Got an upgrade
Prós: Business class at LATAM is really good. Great food and great service!
avaliação de
-
4,0
meals time
Contras: The meals are 8 hours spaced and very mediocre for the vegetarian plate. Also there aren't flight attendant once you request them. Latan should have better costume service on the phone.
avaliação de
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4,3
Contras: They lose one of my lugage They don’t have enough food
avaliação de
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9,0
Very good experience!!!
Prós: Almost all was very good! Punctuality kindness Good service on board
Contras: I´m AA Platinum, and there was a misunderstanding in the boarding. The person that was coordinating the line didn't realize that I should have gone to a preference line... It is not serious, but the experience would have been perfect if there had not been such delay in the check in.
avaliação de
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3,6
Contras: Airport was terrible and the check inn crew is not prepared for a lot os passengers at the same time. They just ignored the passengers.
avaliação de
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10,0
Business class
Prós: I'm 189cm tall and I could sleep horizontally
avaliação de
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8,0
Prós: The flight was on time
Contras: The space between the seats
avaliação de
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2,0
I never even got on the plane.
Prós: Bought our tickets a couple of months ahead of time. We've flown with TAM before with our five-pound Yorkie, but this was our first time since their merger with the Argentinian airline. We were attracted by a low price and a nonstop flight from MIA to Rio, and checked with their customer service dept about flying with our dog - they said it wouldn't be a problem, but tocall back two weeks ahead of the flight to confirm that the dog would fly with us. They charged $250 each way for a little dog in the cabin - twice what other carriers charge, but the ticket price made up for it.
Contras: We called two weeks before the flight, and were told to call back again in a couple of days. We called two days later and were told to call back again in a couple of days..... The next day, we called again, and their customer service rep said that dogs were not allowed on the flight. What??? 9 days before our flight, and we've got to scramble to find new tickets. We found tickets with Copa for almost the same price, and hey were happy to fly our little dog in the cabin for half the price that LATAM wanted. We got a $200 total refund from LATAM for seats that they sold to someone else. Never again, Never.
avaliação de
-
2,0
Contras: Delays, bad information, bad logistics, people not well trained
avaliação de
-
9,6
We suffer a one and a half hour delay
Contras: We were afraid to loose the connection in GRU
avaliação de
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3,0
The seats bought with space plus were uncomfortable.
Prós: The seats were hard and do not inclined. I could not even have a napping
Contras: Better setting
avaliação de
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8,0
Boarding is a Headache
Prós: The food, the blankets because that flight is very cold, and the movies.
Contras: Boarding was a complete mess from the second I entered the airport until when I finally got on the plane. Very slow too. Definitely give yourself time at the airport.
avaliação de
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9,6
Excellence
Prós: The seats were very comfortable. Breakfast and Dinner was served. Plenty of restrooms available. Boarding and deboarding was normal and without a problem. Overall superior service than American Airlines (both specifically to AA and to general American Domestic flights).
Contras: 1. I would have paid for internet access to work on my laptop during the 9 hour flight. 2. I would have loved being able to order a cuba libre or other mixed drink. Everything else was excellent. No major complaints, just a couple of preferences.
avaliação de
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10,0
Prós: I loved it all, just perfect.
avaliação de
-
2,0
Contras: First the flight got cancelled has I was there on time .
avaliação de
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5,3
Great value for the price
Prós: The price was great. Even though there were no drinks or snacks I got more than my money's worth. I'm just comparing the amenities to regular flights in my ratings.
Contras: Didn't like being in the bulkhead seat on the Brazilia to Rio leg, but it was short so not much of a problem. I would give a 5 star rating on value for the price.
avaliação de
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4,3
Miserable flight
Prós: The crew was the only good thing about this flight
Contras: I was asked if I’d love to a different seat so that a couple could sit together. I was fine with that but the seat they moved me too had a broken TV so I wasn’t able to watch anything for 9 hrs but the person who took my seat happily watch movies. Also, the seats were horrendous. I will not be flying with LaTam anymore and instead will use Azul.
avaliação de
-
7,0
Prós: We liked the route very much and the flight was on time.
Contras: We didn’t like the lack of space between the seats, the fact that they didn’t reclain and the food was mediocre
avaliação de
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10,0
Prós: Food
Contras: Comfort
avaliação de
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9,3
Prós: Crew particularly nice and helpful, flight on time
avaliação de
-
10,0
Contras: The space between seats
avaliação de
-
10,0
great food on new plane
Prós: new plane, great new food style. a re think of air plane food... very good
avaliação de
-
9,0
Prós: Staff were exceptionally good. Toilets were cleaned regularly. Entertainment systems were modern, fast and good. Leg space was good.
Contras: Mediocre boarding: On a different, internal LATAM flight, they cancelled my connecting flight from Brasilia to Sao Paulo. To their credit, they organised another flight within about 2 hours. But their information sharing was terrible. The cancelled flight didn't show up on the board as cancelled - it simply vanished. I had to walk around looking for someone wearing a LATAM shirt, and ask them about it. They simply said "go to gate 20". At gate 20, there was a long queue. The screen above the gate said nothing. After about 45 minutes in the queue, I finally discovered that I would luckily not be spending the night in Brasilia. How hard could it be to inform a queue of people of basically what's happening, and put up something useful on a screen?
avaliação de
-
10,0
We boarded and left on time
Prós: Flight was pretty fast and smooth.
avaliação de
-
10,0
Crew
Prós: The Latam employees on broad in the flight back JJ8164 January 1st, were exceptional polite, friendly, helpful. Best crew ever!
avaliação de
-
10,0
Got an upgrade
Prós: Business class at LATAM is really good. Great food and great service!
avaliação de
-
9,0
Very good experience!!!
Prós: Almost all was very good! Punctuality kindness Good service on board
Contras: I´m AA Platinum, and there was a misunderstanding in the boarding. The person that was coordinating the line didn't realize that I should have gone to a preference line... It is not serious, but the experience would have been perfect if there had not been such delay in the check in.
avaliação de
-
10,0
Business class
Prós: I'm 189cm tall and I could sleep horizontally
avaliação de
-
9,6
We suffer a one and a half hour delay
Contras: We were afraid to loose the connection in GRU
avaliação de
-
9,6
Excellence
Prós: The seats were very comfortable. Breakfast and Dinner was served. Plenty of restrooms available. Boarding and deboarding was normal and without a problem. Overall superior service than American Airlines (both specifically to AA and to general American Domestic flights).
Contras: 1. I would have paid for internet access to work on my laptop during the 9 hour flight. 2. I would have loved being able to order a cuba libre or other mixed drink. Everything else was excellent. No major complaints, just a couple of preferences.
avaliação de
-
10,0
Prós: I loved it all, just perfect.
avaliação de
-
7,6
Prós: Amazing craw Ok Seat, not to better.
avaliação de
-
8,3
Prós: Great crew. Airplane dated but comfortable.
Contras: LATAM check in at GRU was a nightmare. I was traveling business class. Another flight guy was delayed, and the check in procedure came to a complete halt until they re booked effected passengers. Was in line for 45 minutes. Lots of angry people.
avaliação de
-
7,6
Prós: crew
avaliação de
-
8,0
Prós: super nice crew... just that the seat was a little tight that's all.
Contras: larger seat.. that's it really. :)
avaliação de
-
7,3
Prós: Good.
avaliação de
-
7,3
Contras: We ordered special meals which were not delivered properly so we spent a 10 hr flight with no meal. The crew were kind and gave us fruit and salad but it was frustrating to not get what we asked for in advance.
avaliação de
-
7,0
Contras: There was only one employee to dispatch luggage on international flights with domestic connections. We had to wait some precious minutes in the queue.
avaliação de
-
8,0
Prós: The croissant given in breakfast was delicious! The crew is really amazing and smiles a lot :)
avaliação de
-
7,0
Contras: Old aircraft
avaliação de
-
7,6
Broken seat
Contras: Lie-flat seat broken
avaliação de
-
7,6
Prós: Crew and entertainment
Contras: The boarding. Very long lines
avaliação de
-
8,0
Prós: The flight was on time
Contras: The space between the seats
avaliação de
-
8,0
Boarding is a Headache
Prós: The food, the blankets because that flight is very cold, and the movies.
Contras: Boarding was a complete mess from the second I entered the airport until when I finally got on the plane. Very slow too. Definitely give yourself time at the airport.
avaliação de
-
7,0
Prós: We liked the route very much and the flight was on time.
Contras: We didn’t like the lack of space between the seats, the fact that they didn’t reclain and the food was mediocre
avaliação de
-
5,6
Contras: The crew
avaliação de
-
3,3
Prós: Saiu na hora
Contras: Avião velho, barulhento, parecia estar batendo asas, serviço apenas com água, poltrona que era um pedaço de madeira com tecido que de tão duro dava para sentir as vértebras. Realmente um decepção completa.
avaliação de
-
2,0
Prós: NO
Contras: Everything
avaliação de
-
0,0
Prós: Flight was cancelled in Ezeiza airport due to aircraft malfunction. Latam did book me on another flight via Aerolíneas Argentinas, non stop to Miami which was ok. They were very diligent in getting me the substitute booking.
Contras: Rebooking process was ok under the circumstances. Flight to Miami via Aerolíneas was smooth, pleasant crew, food was so so....
avaliação de
-
2,6
Contras: All. The service, the airplanes, the system
avaliação de
-
4,3
Prós: Pilot was able to reduce delay during flight
Contras: Serve some food or drink
avaliação de
-
5,3
Contras: The enterior is dated and my business class seat was falling apart. The seats are not true lie flat seats. They need to update to stay competitive. Otherwise good flight
avaliação de
-
5,6
Contras: Demorou muito o desembarque.
avaliação de
-
5,5
Contras: Can not book extra legroom seats on Latam website using your One World Emerald status????
avaliação de
-
6,0
Prós: I like that the flight was on time. Crew team very nice.
Contras: The price for the food on board is expensive. It was raining and we had to use the stairs to get out of the plane with no roof (we all got wet). The plane parked away from terminal.
avaliação de
-
5,6
Contras: Let the people know why it got late and why we had to change places
avaliação de
-
6,0
Prós: The plane was big
Contras: Offer more than water for free
avaliação de
-
2,0
Prós: Nothing
Contras: If they change all management and staff
avaliação de
-
2,0
Prós: Nothing.
Contras: If they change all management and staff
avaliação de
-
6,5
Prós: Bigger plane
Contras: The seats were hard
avaliação de
-
2,3
Prós: O ordered vegan meal. But they didn’t bring me and left me hungry during the whole flight
Contras: Better customer service , better service , appropriate food
avaliação de
-
2,0
Prós: nada
Contras: pontualidade
avaliação de
-
4,6
Prós: The crew was quick about serving meals, and beverages. There was a fair amount of leg room. There were good movies, and tv shows to pass the time.
Contras: The check in was rediculous. I had to check-in at the kiosk, then wait in line for 30 minutes to drop my bag, then the lady at the desk had to check me in. Why even have the kiosk, if a person has to check me in anyways? There is a limit to how much I can write, but I have much more criticism.
avaliação de
-
2,0
Contras: Latam nowadays, whenever is a problem, instead of help you or solve the problem will ask you to do a claim on their webpage... for me is the worst airline. If you have another option, I sugess you take it
avaliação de
-
3,6
Contras: Seat is not comfortable at all.
avaliação de
-
2,0
Prós: LATAM overbooked my flight and I had to take a flight 13 hours later and wasted an entire day in the air port
avaliação de
-
5,6
Crying children can ruin a flight
Prós: It was an ok flight. Nothing really to brag, or boast about. We got on the plane quickly. There were many options when it came to entertainment, and food.
Contras: I think that parents travelling with crying children should have to compensate the other passengers some how. There was a crying child the entire way. It's not the airlines fault, but it still makes a 12 hour flight feel like an eternity. Also, on a 12+ hour flight, they only served beverages twice (when they served the meals). I think water should have been offered every 90 minutes, or so.
avaliação de
-
2,0
Contras: The company lost 2 of my luggages
avaliação de
-
4,3
Boarding with a handicapped in São Paulo is a torture
Contras: Wheelchair was requested 2 days in advance. Arriving at the airport, no wheelchair was available. After an hour long check in process, I still had to go to another guichet and wait extra 30 minutes to get a wheelchair. The guy pushing the chair was more worried about it being stolen than with the wellbeing of my daughter with a broken leg. He rushed to deliver us at the gate and disappeared. I had to carry my daughter on my arms again during the boarding process, including 10 minutes locked inside a special truck for handicapped with no air-conditioning on the 86F Brazilian summer. Never more! Crew was concerned about my daughter and moved other passengers to give her more space. Food was subpar.
avaliação de
-
4,0
meals time
Contras: The meals are 8 hours spaced and very mediocre for the vegetarian plate. Also there aren't flight attendant once you request them. Latan should have better costume service on the phone.
avaliação de
-
4,3
Contras: They lose one of my lugage They don’t have enough food
avaliação de
-
3,6
Contras: Airport was terrible and the check inn crew is not prepared for a lot os passengers at the same time. They just ignored the passengers.
avaliação de
-
2,0
I never even got on the plane.
Prós: Bought our tickets a couple of months ahead of time. We've flown with TAM before with our five-pound Yorkie, but this was our first time since their merger with the Argentinian airline. We were attracted by a low price and a nonstop flight from MIA to Rio, and checked with their customer service dept about flying with our dog - they said it wouldn't be a problem, but tocall back two weeks ahead of the flight to confirm that the dog would fly with us. They charged $250 each way for a little dog in the cabin - twice what other carriers charge, but the ticket price made up for it.
Contras: We called two weeks before the flight, and were told to call back again in a couple of days. We called two days later and were told to call back again in a couple of days..... The next day, we called again, and their customer service rep said that dogs were not allowed on the flight. What??? 9 days before our flight, and we've got to scramble to find new tickets. We found tickets with Copa for almost the same price, and hey were happy to fly our little dog in the cabin for half the price that LATAM wanted. We got a $200 total refund from LATAM for seats that they sold to someone else. Never again, Never.
avaliação de
-
2,0
Contras: Delays, bad information, bad logistics, people not well trained
avaliação de
-
3,0
The seats bought with space plus were uncomfortable.
Prós: The seats were hard and do not inclined. I could not even have a napping
Contras: Better setting
avaliação de
-
2,0
Contras: First the flight got cancelled has I was there on time .
avaliação de
-
5,3
Great value for the price
Prós: The price was great. Even though there were no drinks or snacks I got more than my money's worth. I'm just comparing the amenities to regular flights in my ratings.
Contras: Didn't like being in the bulkhead seat on the Brazilia to Rio leg, but it was short so not much of a problem. I would give a 5 star rating on value for the price.
avaliação de
-
4,3
Miserable flight
Prós: The crew was the only good thing about this flight
Contras: I was asked if I’d love to a different seat so that a couple could sit together. I was fine with that but the seat they moved me too had a broken TV so I wasn’t able to watch anything for 9 hrs but the person who took my seat happily watch movies. Also, the seats were horrendous. I will not be flying with LaTam anymore and instead will use Azul.
avaliação de
Estado do voo
Mapa de rotas da LATAM Airlines Brasil
Rotas de voos populares
Voo
Origem
Destino
Dom.
Seg.
Ter.
Qua.
Qui.
Sex.
Sáb.
D
S
T
Q
Q
S
S
8180
São Paulo
GRU
Nova Iorque
JFK
8194
São Paulo
GRU
Miami
MIA
8195
Miami
MIA
São Paulo
GRU
8181
Nova Iorque
JFK
São Paulo
GRU
8188
Fortaleza
FOR
Miami
MIA
8199
Miami
MIA
Recife
REC
8186
São Paulo
GRU
Orlando
MCO
8187
Orlando
MCO
São Paulo
GRU
8183
Miami
MIA
Belém
BEL
8198
Recife
REC
Miami
MIA
8165
Boston
BOS
São Paulo
GRU
8189
Miami
MIA
Fortaleza
FOR
8164
São Paulo
GRU
Boston
BOS
8178
São Paulo
GRU
Lisboa
LIS
8179
Lisboa
LIS
São Paulo
GRU
Principais aeroportos em que a LATAM Airlines Brasil opera
Informações de contacto da LATAM Airlines Brasil
- JJ Código IATA
- +55 11 4002 5700 Liga
- latam.com Visita
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.
