|Rota principal||Bruxelas Bruxelles-National to Bruxelas Bruxelles-National|
|Aeroportos em que opera||70|
|Aeroporto principal||Bruxelas Bruxelles-National|
Prós: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)
Contras: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !
Prós: service in general
Contras: no covid separation at seats
Prós: Crew was very nice. Chocolates were very nice.
Contras: Come on guys for the price of the ticked you could have served us something more than a sandwich.
Prós: UP TO THE MARK I EXPECTED
Contras: A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE
Prós: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.
Contras: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.
Prós: It was wonderful
Contras: Best booking app ever
Prós: The crew was super nice and the seat was great
Contras: For the price i got the ticket i couldn't asked for more. Thanks a Million
Prós: I got there
Contras: My luggage did not
Prós: The seat was terrible
Contras: If I had gotten my luggage at the end of the flight
Prós: Curtious Crew
Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep
Contras: The choices of movies
Prós: Early morning flight so left on time and arrived early. Staff excellent.
Contras: Seats are grim like most European carriers in coach...
Contras: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.
Prós: no remarks. everything fine for a short flight
Prós: Very efficient.
Contras: Better airflow in cabin, letting you know about meals before getting to plane.
The worst flight in 40 years of traveling
Contras: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.
Prós: Smooth flying so got some sleep
Contras: Clearer back-to-front boarding process
Prós: The crew reacted good to the change of plane
Contras: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience
Contras: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems.
I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.
Prós: The crew was amazing!
Contras: Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed.
Prós: I liked the (free) upgrade to Premium Economy.
Contras: Food was ok but I recommend including a small salad with dinner.
Prós: Punctuality and professionalisms were at the best
Contras: All ok
Prós: The crew wasn’t very friendly and there’s very little legroom.
Contras: Delay of 40 minutes
Contras: Not being able to choose my seat on a 500€ return flight is a joke.
Contras: Flight keft 35 min kate and boarfing was very slow and disorganized
Prós: Everything was good except the long layover
Contras: Shorter layover
Contras: This airline is borderline budget airline even in business class.
Prós: Loved everything! Including the food.
Contras: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find
Prós: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience
Prós: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.
Contras: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off
Prós: Good seats
Contras: Boarding process and Entertainment options. Availability of Snacks would also been good
Prós: Flight attendants were nice
Contras: Food quality
Prós: All seats were very comfortable and spots where I can view everything and crew were awesome.
Contras: Local travelers should be offered even water.
Contras: The Florence Airport has difficulty with baggage. Had to wait for over an hour.
Prós: Got us there safely
Contras: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.
Prós: Great crew n comfort.
Contras: Rest rooms were clean, food was adorable, good coffee, no complaints.
Prós: The flight crew were amazing and had lovely gifts for our daughter
Contras: the flight was late and no food or drinks were available without paying rather high prices
Prós: Pretty much nothing
Contras: A sealed blanket and a better customer service
Contras: The app and trying to find boarding details prior.
Contras: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.
Prós: Not really something. It was an old cabin.
The seat was confortable and the food was ok. Some of the crew were nice others not that much.
Contras: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.
Prós: service and timing were great
Contras: Don’t loose the luggage
Contras: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy
Contras: Free coffee
Prós: too crowded , not organised enough
Prós: All in time
Prós: Brussels airport clearance was quite efficient
Contras: Better instructions at the airport
Contras: The entertainment choices needs updates and more varieties I believe.
Contras: Maybe the entertainment choices
Prós: Seats were comfortable. Entertainment system stopped working part way through
Contras: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.
Prós: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.
Prós: Crew and food
Prós: Crew was friendly.
Contras: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.
Prós: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).
Contras: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.
Prós: The seat was quite comfortable, the crew was great, and the food was actually pretty good.
Contras: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.