Prós: "amazing and the airport is awesome"
Prós: "Marco was a great crew member, handled the sick child like a pro"
Contras: "Kid running around bumping into everybody. Impossible to sleep."
Prós: "Yes, crews and comfort were amazing."
Prós: "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
Contras: "Embarque com finger e mais próximo do gate"
Contras: "No comment"
Contras: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."
Contras: "Emirates are a quality airline unlike BA and KLM."
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Seat was very comfortable."
Contras: "Everything was good, one little thing, just had to wait for crew member to respond to the bell."
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "The crew.. And the quality of the aircraft. Plus the on time departure and arrival was fantastic"
Contras: "The TV show collection was a bit of a letdown"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Contras: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Prós: "Nothing the airline did was an issue."
Contras: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Prós: "Great crew and comfortable seats"
Prós: "Very responsive and friendly crew"
Contras: "Would like to see more vegetarian options"
Prós: "Everyone was nice"
Contras: "No complaints"
Prós: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Contras: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "I love everything and I will flight with them again . A very positive experience."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Contras: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Prós: "one of the best flights I have had going to zanzibar"
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Contras: "Request to allot passage seat on 30th Nov"
Prós: "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Contras: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Contras: "The crew were so friendly"
Prós: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."
Prós: "excellent services thanks"
Contras: "services provided to impaired handicap persons ,need improvement thanks"
Contras: "Zero opportunity for refund or rescheduling. Response: 'Sorry for your misfortune but no refund is available since you used a third party ."
Prós: "Polite staff and professional."
Contras: "I was asleep so I did not get my arrival card from the crew when landing in transit in Yangon"
Prós: "Nothing at all"
Contras: "Flighet delay"
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Prós: "Seats were comfortable and staff were helpful when approached."
Contras: "Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options."
Prós: "Wonderful trip"
Contras: "A little rough air, but all was good"
Prós: "Flight price and time"
Contras: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
Prós: "The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children."
Contras: "The assignment of seats for the Gold card members."
Prós: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Contras: "Food can be better."
Contras: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Contras: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Prós: "Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv."
Prós: "pretty simple flight, not too packed so I could spread out a bit, slept like a baby really -- super safe flight, I love that"
Contras: "the food, as mentioned above -- meh, you guys are better than the others but still, not so great"
Prós: "I found the crews and their services good. Food served was tasty and healthy."
Contras: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Prós: "Crew was excelent ,"
Contras: "While chk in , they wanted to charge me for half a kilo extra weight , very bad jester, internet charges expensive. Flight was late at departure for 35 minutes without any explanation."
Prós: "The flight attendants."
Contras: "There was a medical emergency on board, so bathrooms did not get the necessary attention. Had to ask for toilet paper for two different bathrooms. Transferring to this flight as a NIGHTMARE. The boarding gate was a long way from the arrival gate. Went through an endless maze. Went through two security check points. At both check points I was sent for pat down. At the first there were five other women who were waiting for pat down. All white women. Discrimination???? At the second security, I had not even passed through the detector and the officer was waving me to get a pat down. At that point I started laughing. Next automated preclearance for immigration, then had to wait in line to talk to immigration officer. It is a miracle that I made it to the flight on time. Passport and boarding pass checked minimum of 6 times in this process. On arrival in Los Angeles, there was a bus ride to the terminal for luggage pick up. My husband was at the terminal I normally come to, I had no way to contact him (Indian sim), no change for pay phone. A fellow passenger was merciful and let me use her phone send husband messages and eventually we met up. I would not use Eithad for India to USA for this reason only. The security and immigration preclearance sucks."
Prós: "Staff was efficient and friendly."
Contras: "Just did not care for the meal that had spicy taste and no meat. Did like the chicken and mashed potatoes and green beans."
Prós: "I couldn't catch this flight because the previous connecting flight was canceled."
Contras: "The flight almost landed in Bahrain but the captain decides not to and the excuse was bad weather. So he just turned around and went back to Abu Dhabi. There was no plane for people to board Abu Dhabi and were left stranded. Thankfully the airport staff re-booked everyone immediately and dealt with the situation efficiently in a professional way. I was delayed by at least 8 hours. There was no email from Etihad about the canceled flight or an apology. It was a bit disappointing given that they are my favorite airline."
Prós: "Flight was on time, food was average ."
Contras: "Crew was bit rude"
Prós: "food was great!"
Contras: "Same crew not that friendly"
Prós: "Nothing compared to other airlines especially emirates airline which was amazing and reason we flew etihad thinking it will be same experience."
Contras: "Everything especially the small seats with tiny aisles like American Airlines. I was shocked with etihad compared to rest of Airlines from your country. We were very impressed with Emirates so the complaints and comments are compared to the best I have seen and not typical Airlines."
Prós: "All the bags were received safe and undamaged."
Contras: "The seats never recline. All the 4 leg seats had reclining ossue"
Contras: "Even though I was in economy class, crew service can improve"
Prós: "Crew was good. Food was OK."
Contras: "While going Airport staff was not at all good at Chicago airport. I had a carry on bag, which I had been using in all other airlines as carry on for last couple of years and never was told that the size is not right. I was asked to either check in carry on as extra baggage and pay $300 or put my carry on stuff in my other checked in baggage and pay extra for over limit $120. And I have to trash my carry on of $80 value. I was not at all happy. I noticed in the flight so many passengers have the same size carry on, which I have to trash. On my return journey from Delhi to Abu Dhabi I was talking to a woman in the security line, who was sharing the same experience and she told me that they charge her $400 for one extra suitcase. To me that was shocking as how come I was asked $300 for extra checked in bag and she was charged $400. No idea what kind of policies Etihad has for extra baggage. I would like Etihad management to pay attention to the airport staff dealings with customers."
Contras: "Crew was not as attentive as Emirates Airlines."
Prós: "The staff was very friendly and the food was very good"
Contras: "The seats were very crammed"
Prós: "Every thing is perfect"
Prós: "Enjoyable,normal everything"
Contras: "Tight seats"
Prós: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Prós: "The entertainment options are much appreciated. The crew was cheery and helpful. The meals were tasty."
Contras: "It's a really, really tight fit in Economy. Super hard on the knees and I'm a short person. It was even hard for my 7 year old to get into semi comfortable position to sleep. On the way over from Chicago to Abu Dhabi, the crew walked by with offers of water regularly and even snacks...we really missed this courtesy on the way back from Abu Dhabi to Chicago. Water was only offered during meals and it was hard to flag down an attendant for water."
Contras: "Flight was very delayed. I have been flying from DAC using various international airlines, none had this much systemic delay."
Prós: "Customer service."
Contras: "No complaints."
Prós: "Main course not served in the Dinner. My wife asked to crew about main course they told to her it is completed I mean not available any more."
Contras: "Improve the services like Dinner quality and snak quality. In the Airport there is big q for checking no one is controlled and guding about line."
Contras: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
Prós: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
Contras: "Old seats, massage function not great, poor storage solutions and small toilets."
Contras: "At AMD Staff didn't know about new law for laptop. It is only effective from Abu Dhabi to USA flights. Not from Ahmedabad to Abu Dhabi flight. Only they need extra money for laptop weight."
Contras: "The flight was delayed and the next connecting flight was missed"
Prós: "Vôo muito confortável em comparação com outras companhias."
Contras: "Comida dos vôos da ida foi bem melhor que este vôo (volta). Tripulação na ida era mais cordial também. O sistema de entretenimento só funciona depois de um certo tempo em vôo."
Prós: "The price"
Contras: "Everyone kept saying, sorry for the delay, sorry for this,etc."
Prós: "As comidas servidas são gostosas."
Contras: "As comidas servidas são gostosas, mas eu achei pouca quantidade para um voo de tantas horas. As refeições principais foram as mesmas de um voo Brasil/Lisboa, pela TAP, por exemplo. No entanto é o dobro do tempo de voo ( 16 horas)"
Prós: "I like their perfect schedule. Their crew members are also very helpful."
Contras: "The first main meal was the same as in the flight from kolkata to abu dhabi. I don't get non veg option. I got very bad smell from my next passenger."
Prós: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Contras: "Beware of their scamming ways by cancelling my return ticket due to their mistake...ripoff...avoid using etihad and any othermiddle eastern airlines, their planes are ok but their customer service is the worst in the world"
Prós: "The food and crew was good"
Contras: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Contras: "- aircraft was small - food plan for vegetarian limited and no fish option - no aerobridge in abu dhabi"
Contras: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Prós: "Boarding was smooth. Crew was nice and friendly. Bathrooms were neat and clean. Nice airplane."
Contras: "Food had very little variety."
Prós: "Flight was on time and even landed to JFK an hour early. Flight was not full. Hence, enjoyed free vacant seats to lay down. Landing was nice and smooth"
Contras: "Food was horrible. No desert provided. Juice was not natural. It was sugar added juices. USB port was not working to charge my smart phone."
Contras: "The website does not allow updating of food preferences. I tried multiple times to update my preferences but it did not work well. Veg options are a must for flights originating from India as there are several passengers who prefer veg meals. However, this was not well attended to in the flight."
Prós: "Loved business class!"
Prós: "Fone de ouvido de qualidade"
Contras: "Poucas opções de filmes em português. Não tem legenda em português em nenhum filme. Vôo atrasou 45 min para partir de Abu Dhabi. Eu tinha um conexão em Guarulhos as 19:05 e o voo chegou 18:00. pedi à aeromoça para sair na frente para não perder a conexão e não me autorizou e claro, perdi. Pois demorei sair do avião fui para o fim da fila de imigração e etc... Só valorizam classe executiva."
Contras: "Não tinha entretenimento individual. Comida ruim , poltronas duras e super apertado"
Prós: "Nothing stands out"
Contras: "Uncomfortably warm"
Prós: "It was a nice flight ✈️"
Prós: "Crew very helpful in helping me make my connection in Guangzhou when our flight was late."
Contras: "Dingy waiting area separated from terminal. Boarding is random once it starts. Food was like 1980s airplane food."
Prós: "Assento confortavel / entretenimento bom"
Contras: "O checkin - falta de informação para achar o counter // o embarque - atraso de mais de uma hora e ja é o segundo voo que isso acontece // comida muito apimentada"
Contras: "Bandeja estava suja. Comida ruim"
Prós: "Seats have enough legroom, everything is clean"
Prós: "Crew was courteous enough, and plane was quite new."
Contras: "Provision of at least toothbrush,etc like other airlines for long flights."
Prós: "Great connections via CAN to KTM. Comfortable seats, good food, great service. A real value. Highly recommended."
Contras: "All in all, I am very pleased. Will definitely be back!"
Prós: "I think just the boarding experience."
Contras: "Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language."
Prós: "In general, the service is OK, but not outstanding. Try to do better!"
Contras: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
Contras: "Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels"
Contras: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Prós: "Comfortable seating with their 3-3-3 across! None of that 3-4-3. Very clean cabin throughout."
Prós: "Smooth flight."
Contras: "Food wasn't very good."
Prós: "The food was great and the seat was clean. The crew was nice. No delay and arrived on time."
Prós: "Comfortable seats, fast check-in"
Contras: "Flight was delayed"
Prós: "Dim sum for breakfast"
Contras: "No fresh veggies"
Prós: "Excellent seats and entertainment"
Contras: "The food (hindu meal) was terrible"
Prós: "The efficiency and professionalism of the crew were appreciated.Business class seats were comfortable but lack of wi-if disappointing."
Contras: "The food choices. And the comfortability of the seats"
Contras: "Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad"
Prós: "The staff was wonderful and very friendly."
Contras: "My seat screen wasnt working, it would freeze every time I tried to change to something else."
Contras: "The food is great in business class, great service, really enjoyed it"
Prós: "Nothing special but there was a good amount of room and the crew was nice."
Contras: "Had to take a bus to the flight."
Contras: "no tv/ personal entertainment. feels like a budget flight. delayed flight"
Contras: "Most food was non-vegetarian only. Was tricky to get vegetarian food. But the flight staff have us their own vegetarian lunch. Which was way more than I expected of them, but would have preferred of the flight just had that as an option."
Prós: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
Prós: "Plane is nice. Food is relatively good. Service isn't bad."
Prós: "The meal was nice, pork with rice and egg, noodles and bread with butter"
Contras: "The flight attendants are paranoid with smartphone usage, always asking to turn off."
Contras: "How the hell are you gonna charge me OVER DOUBLE the cost to switch my flight???? That's OUTRAGEOUS!!! And to have to wait up to FOUR MONTHS to get not even a 50% refund??? Ridiculous. None of their help desk lines work, and just send you to other phone numbers that don't work. Ridiculous and unprofessional!"
Prós: "Overall everything was nerdy pleasant. I have nothing to complain about."
Contras: "Worst experience with the airline, but personal interactions were decent. The airline changed their flight times and subsequently changed our seating arrangements. They were impossible to get ahold of, and it took an international call to be told we would be charged more to change our seats back. Once we were at the gate, it was easier to speak directly with the agent."
Prós: "On time arrival"
Contras: "Promptness Wheelchair amenity"
Prós: "Crew was friendly and helpful at all times."
Contras: "On boarding the cabin was very hot, after everyone was seated and doors closed we were informed the Air conditioning was broken and we could not take off -over 90 minutes in extreme heat, no air circulation whatsoever. The crew did their best to give out water and keep people from passing out. Once in the air flight and air temp was ok."
Prós: "The crew was excellent. The selection of movies, music, and entertainment was awesome. It really helped past the day."
Contras: "The seating g was very tight, especially for such a long flight of 16 hours."
Prós: "The staff was very nice and the flight was on time. The seats were comfortable. Not cramped"
Contras: "The food was barely edible."
Contras: "There were several open seats in business and economy comfort class. However, the airline would not upgrade seats without paying a $1000 fee. Consequently, there were several open seats in business and economy comfort class that were vacant on a 14 hour flight. This is bad practice and a missed opportunity to delight customers without any additional expense."
Prós: "The cabin crew were very attentive, quick, and efficient."
Prós: "Big new plane (A380)"
Contras: "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"
Prós: "I liked the complementary hotel room. The room was really nice and everyone was very helpful getting me there, they even gave me a map to the check in desk. I definitely got more sleep there than I would in the airport."
Contras: "I didn't like the 13 hour layover."
Prós: "Plane was nice and new."
Contras: "The food could be the worst of any airline food...and that is saying something. Also I had two flights and the short flight was a very old looking plane with the thinnest seats I had ever seen. It was one the first leg of a long trip so I was worried this is how the bigger flight was going to be but the next plane looked new and was much more comfortable."
Contras: "Flight was cancelled, see above."
Prós: "The service was friendly."
Contras: "We left a little bit late, but they kept us informed the whole tme and apologized considerately."
Contras: "have the arabs take over the airlines they know how to run airlines well."
Prós: "Our flight was great. Seating was spacious. The crew was very attentive and friendly. The food was actually good. When our return flight arrived late in Guangzhou because of a delay there was an attendant to greet us and made sure we made it to our connecting flight. Would definitely use this airline again."
Contras: "Food. Please provide better food for vegetarians"