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Contras: KLM crew exceed our expectations

Prós: Flight arrived on time

Contras: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Prós: Food was great, enjoyed watching videos, staff very profession and friendly.

Contras: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Contras: Delay due to strike

Prós: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.

Contras: The food was mediocre and the selection of movies was very limited.

Prós: Crew was great, seating comfortable.

Prós: Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking

Contras: Need more leg room. Cramped for 8 hours is not a good thing

Contras: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.

Contras: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Prós: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Contras: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin

Prós: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Prós: -

Contras: Will never use Lufthansa again

Prós: Food was good

Contras: Should have been on time

Prós: The seats were comfortable, entertainment during the long flight was very good.

Contras: Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!

Prós: Incorrect carrier! I missed the flights because of them !!!

Prós: They were helpful

Contras: The entertainment services on the plane

Prós: I had a nice exit row seat and the plane had a good selection of entertainment.

Contras: flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers.

Prós: The staff were good

Contras: Better seats and it was not Turkish Airline they change to another company

Contras: Free wifi

Prós: Crews were excellent. Luggage came out very fast. Flight was very comfortable.

Prós: Everything.

Prós: Attentive and efficient

Contras: Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards.

Contras: Accommodation @ Dubai extra bonus Superb

Prós: Yes

Prós: The crew was helpful. Flights were on time.

Contras: The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!

Prós: Easy booking of flight

Contras: The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours.

Prós: Problems started at check in and it went downhill from there

Contras: Customer service mostly

Prós: Crew was nice. No water or basic beverage service

Contras: Water or basic beverage service

Prós: Seats were small.

Contras: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Prós: the price is why we chose BA, but never again

Contras: crew seemed bored and annoyed to be on the plane, seats were pretty awful

Contras: Boarding was chaotic. In seat entertainment had great selection, but dated screens.

Prós: Quiet

Contras: Bathroom s were dirty

Prós: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Contras: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Prós: Nothing

Contras: Respect human and fix the air conditioning

Prós: Everything! The service was exceptional!

Contras: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700

Contras: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.

Prós: Crew was attentive. Timings were spot on.

Contras: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.

Prós: It was an okay flight. Nothing spectacular!

Contras: Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors .

Prós: The crew was really great and helpful

Contras: Only thing that could have been better was ginger ale.

Prós: I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!

Contras: Email updates before flight! Not a single email sent!!

Contras: Need more leg room

Prós: The crew

Contras: The seat space and food

Contras: Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Prós: Crew

Contras: The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer.

Prós: Crew was kind and helpful. The flight left on time and was smooth.

Contras: The food could have been better! Also, the entertainment options could have been more current.

Prós: Crew was great and helpful despite oversight in my special meal.

Contras: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Prós: Flight arrived on time

Contras: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Prós: Crew was great, very responsive and hospitable!

Contras: more lunch choices, especially choices without dairy products.

Contras: Everything was OK

Contras: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.

Prós: Seat was comfortable and the extra care package and warm towels were a plus. The food was good too.

Prós: Nothing your flight was cancelled I will put a claim to refund

Contras: Nothing your flight was cancelled I will put a claim to refund

Prós: Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!

Prós: Crew was amazing, service was super attentive. Plane was new with plenty of space. P

Contras: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!

Prós: I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now.

Contras: Service, staff and food.

Contras: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.

Prós: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Contras: Only the other trip by air with Finair

Prós: Empty plane.

Contras: Service very reactive, particularly with so few passengers.

Contras: I truly enjoy this airline! No complaints

Prós: Everything.

Prós: Flight

Contras: Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service.

Contras: Great customer service

Contras: The seats are small with very little leg room

Prós: Crew was particularly lively and friendly. The chocolates were awesome

Contras: No entertainment throughout

Prós: Food was good and plentiful.

Contras: There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height

Prós: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Contras: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Prós: Onboard crew were nice and polite. Flight was on time (a rarity).

Contras: The boarding crew was rude and unpleasant, the plane was boiling hot.

Prós: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Contras: Crew members in Amsterdam were very rude and disrespectful

Prós: -

Contras: Will never use Lufthansa again

Prós: Food was good

Contras: Should have been on time

Prós: Crew was kind and helpful. The flight left on time and was smooth.

Contras: The food could have been better! Also, the entertainment options could have been more current.

Contras: Breakfast/snack is very bad, but no airline provides anything decent.

Contras: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.

Prós: Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food.

Contras: Outstanding

Prós: Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks.