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Prós: "Time is good."
Contras: "With long flight these two are a must ! Food is very limited and needs to have more movies."

Prós: "The crew was great. I experienced great hospitality."
Contras: "The quality of meal."

Prós: "Excellent"

Prós: "Crew was very friendly and the service was reasonably good."
Contras: "Seats were not very comfortable."

Prós: "Crews were great. They worked fast and helpful."

Prós: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."

Prós: "Outstanding service as always - ANA rocks!"
Contras: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."

Contras: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"

Prós: "The crew are all nice and helpful"

Prós: "Crew is awesome and nice"
Contras: "The seat was extremely uncomfortable."

Prós: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"

Prós: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Contras: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."

Prós: "service"
Contras: "food"

Prós: "crew from the check in to airplane very good"

Prós: "More space than usual between chairs. Crew is friendly."
Contras: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Prós: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Contras: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

Prós: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Contras: "The entertainment is pretty limited , and the food selection is limited for western food."

Prós: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."

Prós: "Crew onboard and in Brussels where very nice and efficient."
Contras: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."

Prós: "Very good experience with ANA."
Contras: "None"

Prós: "A nice crew and service very friendly."
Contras: "The transfer walking to long."

Prós: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."

Prós: "Same as above"
Contras: "Same as above"

Prós: "attendents were very friendly and very accommodating."

Prós: "The meals were healthy Japanese meals with lots of vegetables"

Prós: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Prós: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Contras: "There was nothing I did not like."

Contras: "Good food, clean toilet rooms. Good seating space with foot rest.goo"

Prós: "Service was great."
Contras: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."

Prós: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."

Prós: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."

Prós: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Contras: "Seat felt so narrow. Limited selection of movies."

Prós: "Great layover options. Timely arrivals."
Contras: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."

Prós: "The crew was very friendly and attentive. The food was generous and very good"
Contras: "There really wasn't anything I didn't like"

Contras: "Pretzels"

Prós: "Love the staff, helpful and polite!"

Prós: "Again, the flight attendants were kind and tried to be very helpful."
Contras: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."

Prós: "Messed everything up!!!"
Contras: "Messed everything up!!!"

Prós: "the food, service, and efficiency"
Contras: "The really long layovers"

Prós: "As long as I didn't fly on united"

Contras: "It was very warm on the plane."

Prós: "Cabin crews are efficient and very polite. Film selection is fine."
Contras: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."

Prós: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Contras: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."

Prós: "It was clean and nice"

Prós: "Best service ever provided by an airline"

Contras: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"

Prós: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Contras: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."

Prós: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."

Prós: "ANA flight rarely have big problem, I just let myself relaxed."
Contras: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"

Prós: "Flat bed is wide and comfortable. Cabin crew was excellent."

Prós: "The crew service is good. Not great, but still above average from other flagship carriers."
Contras: "The seat (B787-10) is so cramp!!!"

Prós: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Contras: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."

Prós: "Cabin crew were great"
Contras: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."

Contras: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"

Prós: "Crew was very courteous, went above and beyond."

Contras: "Comida poderia ser melhor."

Prós: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Prós: "smooth boarding process excellent enterntainment offered food is also quite good"
Contras: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"

Prós: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Contras: "Nothing."

Prós: "More space then previous flights. Attendants very pleasant and helpful."
Contras: "Ran out of the food choices by the time they reached me. Had to make do with what was left."

Contras: "We ask for wheelchair help from Perth to brooome but it was not provided ."

Prós: "The seats were comfortable and the staff was very attendant!"
Contras: "No complaints"

Prós: "Everything"
Contras: "Non"

Prós: "Very comfortable. best airline I flew on overall and was first time ."
Contras: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"

Prós: "Singapore airline is amazing, great service and quality entertainment."
Contras: "None"

Prós: "check in went smoothly. helper was friendly and helpful."

Prós: "The crew was very nice and professional and the amenities were top notch."
Contras: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."

Prós: "Entertainment"
Contras: "Way too cold"

Prós: "All"
Contras: "Too much stop over"

Prós: "Excellent attention to service and comfort."

Contras: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"

Prós: "All of services, food, Language, clean air even so beautiful ~~"
Contras: "So nice and beautiful wearing also food is very good"

Prós: "Entertainment system"
Contras: "Uncomfortable seats with no space, arrival at last gate"

Prós: "Everything was good"
Contras: "No complaints"

Prós: "Service by the crew was great"
Contras: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."

Prós: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Contras: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Prós: "wide seats. great service. on time."
Contras: "food was not as good as one would expect."

Contras: "Food wasn't the greatest but it was adequate considering shirt trip"

Contras: "Stewardesses were a bit rude"

Prós: "fast crew service friendly staffs. clean toilet"
Contras: "everything was good"

Prós: "Everything great personnel"

Prós: "Service is very good."
Contras: "Too warm/hot inside the cabin throughout the flight."

Prós: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."

Prós: "Good reliable SQ service"
Contras: "I got the seat with communications box on the floor under the seat in front... no foot room :-("

Prós: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Contras: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."

Prós: "Crew, plane, punctuality"

Prós: "Food, entertainment, cleanliness of the restrooms"
Contras: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"

Prós: "Food, entertainment, cleanliness of the restrooms"
Contras: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."

Prós: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Contras: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."

Prós: "again, the crew anticipated our needs"

Prós: "The staff were great, very efficient."
Contras: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."

Prós: "Leg room in economy is good, even for tall people. Food was actually quite good."
Contras: "Two of our family's seats would not recline, although they were not near an exit row."

Prós: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."

Prós: "Crew was attentive and nice."
Contras: "Cabin was beat up and worn out."

Prós: "Everything on time."
Contras: "Nothing really bad one food on return flight not great but ok."

Prós: "Airline was great"
Contras: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."

Prós: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Contras: "There is nothing I did not like."

Prós: "Customer service , crew was nice"
Contras: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"

Prós: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Contras: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."

Prós: "Food was good and crew"
Contras: "Old aircraft from Doha to Dhaka."

Contras: "Too much A/C, feel cold."

Contras: "Delay delay delay and i have to stay in hotel"

Prós: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Contras: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."

Contras: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"

Prós: "Não há nada a comparar com a Qatar, atualmente."

Prós: "Everything was great"
Contras: "I advise Qatar Airways"

Prós: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Contras: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"

Prós: "The plane was very new and wasn’t crowded."
Contras: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."

Prós: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Contras: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."

Prós: "Staff was excellent"

Prós: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Contras: "I would like more healthy food sides likes vegetables. There were a lot of carbs"

Prós: "The hospitality of this airliners is unprecedented"
Contras: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."

Prós: "Cabin crews were politie"
Contras: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"

Prós: "5 star service"
Contras: "no wifi"

Contras: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."

Prós: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Contras: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"

Prós: "Crew was courteous, plane was clean."
Contras: "Food quality was mediocre. Very limited legroom."

Prós: "Service"
Contras: "Just bathroom in end"

Contras: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."

Prós: "Boarding from Doha and service in doha."
Contras: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"

Contras: "Out dated inflight entertainment system"

Prós: "It was actually on time."

Prós: "Thank you to wonderful hard working Crew."
Contras: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."

Prós: "I am taking Qatar on all international travels when possible."

Prós: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Contras: "The sandwiches are a little dry and movie selection a little limited."

Prós: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Contras: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."

Prós: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Contras: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."

Contras: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."

Prós: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contras: "Food was not up to par and seats could have been a bit bigger for the economy bracket."

Contras: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"

Prós: "Great selection of movies and tv shows"
Contras: "Entertainment screen is too dim even on highest brightness setting"

Prós: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."

Prós: "Comfort and Cleaniness."
Contras: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."

Contras: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Prós: "Crew professionalism"
Contras: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"

Contras: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."

Prós: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Contras: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."

Contras: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"

Prós: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Contras: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"

Prós: "High quality gluten free meals (best I've had on Qatar Airways)."
Contras: "Seating needs to be more spacious."

Prós: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"

Prós: "Excellent service and aircraft! Top tier entertainment and food and wine."
Contras: "NADA!"

Prós: "On time, good crew, easy connection."
Contras: "Hard and tight seats for such long night flight."

Prós: "Cabin crew courtesy."

Prós: "The attitude of the staff"

Prós: "the best air line I've ever been"

Prós: "Please see above"
Contras: "Please see above"

Prós: "The crew were excellent"
Contras: "The plane was too small and lots of turbulence"

Prós: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."

Prós: "Excellent crew"
Contras: "Flight delayed and no reason Food very bad"

Prós: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Contras: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Contras: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."

Prós: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Contras: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."

Prós: "Food was excellent! And plenty of it"
Contras: "Temperature way too warm"

Prós: "It was a smooth trip"
Contras: "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"

Prós: "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
Contras: "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"

Contras: "Smallest leg room I have ever seen"

Prós: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Contras: "Not their fault but 14-hour flights are exhausting."

Prós: "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
Contras: "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."

Prós: "Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog."

Contras: "Priority boarding was messed-up - no queue discipline was even attempted by the gate staff. The business class seats were uncomfortable and not comfortable to sleep in. The footrest was not long enough and the feet were dangling in the air. The blanket and bedding was provided almost 3 hours after take-off Worst of all was baggage handling. Our luggage was severely damaged. The handle to the suitcases was torn off. In addition the bags and the contents were wet when we received them in Boston. IT had been raining in Istanbul and it seems the bags were left out in the open. I've been trying to get Turkish to repair the torn-off handles but I'm constantly hitting a wall. I have filed a claim but the support staff sends extremely brief denials with no explanation."

Prós: "Friendly crew, entertainment system"
Contras: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."

Prós: "Everything was well taken care of."
Contras: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Prós: "Overall trip was really good."
Contras: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."

Contras: "small plane, noisy! did not like business class. BUt overall ok"

Prós: "Great entertainment, crew, food, and organization. This was my first flight on Turkish Airlines and I would definitely fly this airline again."
Contras: "Clearing security was a nightmare. So many layers and lines to stay in, and the area wasn't air conditioned. Unfortunately, a handful of the passengers got "ripe" before the 10 hour flight to Chicago. Ugh."

Contras: "Flight was delayed. Not good food service."

Prós: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Contras: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."

Prós: "Just excellent, everything up the standards."

Prós: "Service.. questions answered. food"

Prós: "Nothing in particular"
Contras: "The food service was really bad. Not happy with the meal choice."

Prós: "outstanding service, flight attendants are superb"

Prós: "The staff were attentive to the passengers."
Contras: "The food needs to be warmer."

Prós: "The seats not very comfortable. The staf not friendly at all."

Prós: "At least there was a good selection of movies"
Contras: "Of the frequent number of flights I've taken in the past year, this was the most unexceptional. Nothing stood out, good or bad. Food was bland, attendants were just doing their jobs and never saw one walk up and down the aisle between services to see if there were any needs or concerns."

Prós: "Crew"

Contras: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."

Prós: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Contras: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."

Prós: "The service was okay."
Contras: "There was a woman sitting behind me with a loud child that kept kicking my chair."

Prós: "I always enjoy flying with Turkish airlines because the service and care is exceptional !"

Prós: "Nice staff, food was good, comfortable seats"

Prós: "Nice new plane"

Prós: "A lot of food and drink, toothbrush, slippers, etc."
Contras: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."

Prós: "The food was very good. The movie selection was outstanding"

Contras: "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"

Contras: "Agaun same food..."

Prós: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Contras: "Nothing negative"

Prós: "US government sends out travel advisories in timely fashion"
Contras: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."

Prós: "The bread service"

Prós: "Everything overall"
Contras: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."

Prós: "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
Contras: "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."

Prós: "The flight itself was fine, once I paid for it a second time!"
Contras: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"

Prós: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been onl."
Contras: "Nothing. All good"

Prós: "Nice crew, clean seats, good food..."
Contras: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"

Prós: "Check-in counter staff"
Contras: "boarding process"

Contras: "They keep the cabin too warm."

Prós: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Contras: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."

Prós: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."

Prós: "fast boarding, on time"
Contras: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"

Prós: "comfortable seats, quick flight"
Contras: "in-seat entertainment and a full salami sandwich instead of half for snack"

Prós: "Crew was nice"
Contras: "The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you"

Prós: "Cabin staff were cheerful and helpfully"
Contras: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"

Prós: "The crew performed their duties in a professional manner."
Contras: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."

Contras: "They Lost 2 bags in Munich. Here in Sardinia 3 days and without our stuff for today and most of tomorrow."

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late."
Contras: "Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior."

Contras: "Another snack midflight."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "The crew"
Contras: "The sandwiches"

Prós: "Better food than on flights I've been on originating in Germany."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle."
Contras: "Slightly too cool but I had an extra blanket and that is preferable to hot."

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "The food was tasty but the service was excellent. Lovely staff."
Contras: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "Initial flight was cancelled! New flight was delayed."

Contras: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."

Prós: "Friendly and helpful crew."
Contras: "Seats not comfortable at all causing loss of sleep and terrible back ache."

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "Crew was great."
Contras: "Seats were very uncomfortable, hardly any legroom"

Contras: "One of the crew members was rude to me"

Prós: "Luthansa flight was very good. On time, and best quality"

Prós: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Contras: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."

Prós: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Contras: "The entertainment system could remain active till the actual opening of the doors. Why not?"

Prós: "Excellent service by amazing crew"

Prós: "Good aircraft, great crew"
Contras: "Flight was 3hrs delayed due to late arrival of the aircraft"

Contras: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"

Prós: "Excellent service from staff on the flight"
Contras: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."

Contras: "Houve um atraso na saída de Munique."

Contras: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."

Contras: "Flight delays,...."

Prós: "Friendly crew."
Contras: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"

Contras: "Needed more option in sports. Specifically Cricket"

Contras: "Food"

Prós: "Houve atrasos mas saídas"

Prós: "Loved the crew, much, much better than any American airline. Food was better than any American airline. Pleasant flight."
Contras: "My flight arrived late, and I nearly missed my connecting flight."

Contras: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Prós: "free upgrade to business class :)"

Prós: "The crew was super nice the flight was great no turbulence"
Contras: "Bad selection of food felt really sick after wards"

Contras: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Prós: "everything"

Contras: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."

Prós: "crew at the gate really excellent"
Contras: "usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers"

Prós: "All good"
Contras: "No bad"

Prós: "Everything was good."

Prós: "Lufthansa certainly stands out above ALL American carriers"