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Prós: "Everything normal as expected on an economy class nothing special."
Contras: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Contras: "they cancelled by booking just before hour depature.."

Prós: "I got a very good seat."
Contras: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Prós: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."

Prós: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Contras: "Please include Nigerian and Ghana movies"

Prós: "Não há nada a comparar com a Qatar, atualmente."

Prós: "Good Service.Efficient"
Contras: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Prós: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Contras: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"

Prós: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Contras: "Short transit time"

Prós: "Ambiance"

Prós: "the staff were friendly and accomplished good travel nothing was too much for them."
Contras: "nil"

Prós: "Great service from all staff ,"
Contras: "Nothing"

Prós: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Contras: "Can't find any fault...Sorry!"

Prós: "NA"
Contras: "NA"

Prós: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"

Prós: "Very polite and friendly crew. Very helpful."
Contras: "Did not have the duty free item I wanted in stock"

Prós: "Polite crew, food was pretty good."
Contras: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Prós: "Very impressed with the service. Very friendly staff"
Contras: "My entertainment unit on the Perth Doha leg never worked even after several resets"

Prós: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."

Prós: "comfortable seats good service"
Contras: "nothing"

Prós: "Good service!! Good food!! Great staff!!"

Prós: "Never spending too long waiting for anything."
Contras: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."

Contras: "- Leg Space is challenge"

Prós: "Foods, crew are accomodating and all sevice facility are very good"
Contras: "Just update the movies regularly"

Prós: "Overall services"
Contras: "Checking in was very lengthy and boring. More check in counters could ease the situation."

Prós: "All good"

Prós: "Good service but need to improve food quality and quantity."

Prós: "Boarding and crew were excellent."
Contras: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."

Prós: "Short flight, seat pitch OK and food adequate. Good crew."
Contras: "Bus boarding always chaotic"

Prós: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Contras: "both flights had 2 hours delay... also lugages cames with next flight."

Contras: "The online check in system was down so we all had to line up to check in."

Prós: "Crew were extremely helpful and kind. Very responsible and polite."
Contras: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."

Prós: "Space, food, service, handling"
Contras: "That I could not and cannot retrieve my flight on the Qatar Airlines website."

Prós: "the flight was comfortable"

Contras: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Prós: "The was very hospitalty"
Contras: "Every thing was amazing"

Prós: "Good service, good entertainment options, modern aircraft"

Prós: "Everything was good!"
Contras: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Prós: "Much of your service is excellent!"
Contras: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."

Prós: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Contras: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"

Prós: "Generally ok but not as good as other Middle East carriers"
Contras: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Prós: "Very kind and helping crew.. professional and helpfull"
Contras: "I dont have anything to complain about"

Contras: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."

Prós: "Pleasant crew"
Contras: "Crowded flight, late departure."

Prós: "Like the friendly Crew ..."
Contras: "Food"

Contras: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"

Prós: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Contras: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."

Prós: "Very good connection, big entertainment selection."
Contras: "The crew and the service wasn't the best. A bit slow, and unfriendly. Not what I expected! It's been very cold."

Prós: "Na"
Contras: "Na"

Prós: "It was ontime"
Contras: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Contras: "Seat legroom"

Prós: "Excellent crew"
Contras: "Flight delayed and no reason Food very bad"

Contras: "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."

Prós: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Contras: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Contras: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."

Prós: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Contras: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."

Contras: "Flight was delayed - missed connection in Istanbul"

Contras: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Prós: "check in..Gatwick S."
Contras: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Prós: "Food was excellent! And plenty of it"
Contras: "Temperature way too warm"

Prós: "The food and the entertainment"
Contras: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Prós: "Food and service in business class were splendid."
Contras: "Absolutely nothing!"

Prós: "It was a smooth trip"
Contras: "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"

Prós: "Great good entertainment n crew provided warm and courteous service"
Contras: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Prós: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Contras: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Prós: "Full meal and entertainment system even for a shorthaul flight."
Contras: "Tight leg room"

Prós: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Prós: "Turkish do a good job of giving you a good service for your money."
Contras: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Prós: "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
Contras: "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"

Contras: "Smallest leg room I have ever seen"

Prós: "Food and crew amazing..I guess Turkish airline going to be best"

Prós: "On time, friendly, good food"

Prós: "Big plane, friendly staff, good food."
Contras: "Sometime, it gets a bit too cold."

Contras: "Trip delay"

Prós: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Contras: "Not their fault but 14-hour flights are exhausting."

Prós: "I liked the food."
Contras: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Prós: "Nothing"
Contras: "2 hours delay for no good reason."

Prós: "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
Contras: "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."

Prós: "Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog."

Prós: "Inflight service was good."
Contras: "Seat was a little uncomfy"

Contras: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Contras: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Prós: "Comfortable flight, on time and good service"

Prós: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Contras: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."

Prós: "E"
Contras: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."

Contras: "Priority boarding was messed-up - no queue discipline was even attempted by the gate staff. The business class seats were uncomfortable and not comfortable to sleep in. The footrest was not long enough and the feet were dangling in the air. The blanket and bedding was provided almost 3 hours after take-off Worst of all was baggage handling. Our luggage was severely damaged. The handle to the suitcases was torn off. In addition the bags and the contents were wet when we received them in Boston. IT had been raining in Istanbul and it seems the bags were left out in the open. I've been trying to get Turkish to repair the torn-off handles but I'm constantly hitting a wall. I have filed a claim but the support staff sends extremely brief denials with no explanation."

Contras: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Contras: "My entertainment set didn't work"

Contras: "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Contras: "I could not use my ticket I was trying to extension date but customer services terrible"

Prós: "All is good"

Prós: "Friendly good service"
Contras: "Istanbul changing gate to get to such long walk"

Prós: "Friendly crew, entertainment system"
Contras: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."

Prós: "Turkish is always consistently excellent"
Contras: "I liked everything. They are very accomodating towards passengers with special needs."

Contras: "Nothing"

Prós: "I liked the overall plane journey."
Contras: "Flight was delayed which caused us to miss our connection flight."

Contras: "The flight was cancelled and I still didnt receive my refund."

Prós: "The seat was comfortable."
Contras: "The entertainment system was not working"

Prós: "The aircraft was barely half full."
Contras: "Delay due to fog at LHR, but this is not the fault of the airline"

Prós: "Boarding was crazy and confusing. Ground crew poor communication and rude"

Prós: "New-ish aircraft"
Contras: "Prompt departure; better food/snacks."

Contras: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."

Contras: "Seat I had was terrible .. not comfortable"

Prós: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Contras: "Ground staff poor customer service"

Contras: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"

Contras: "Everything"

Contras: "Mediocre sandwich"

Prós: "It was all really good, as always when flying with Lufthansa"
Contras: "Can always do without delays"

Prós: "Reasonably comfortable seat"
Contras: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Prós: "Great amount of legroom, snack given even though < 1hr flight"

Contras: "Boarding by rows would avoid people rushing to line up ahead of time."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Contras: "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."

Prós: "Staff were ok, did all they could"
Contras: "Not enough information especially for people with connecting flights"

Prós: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Contras: "I think the process was too long in Lagos, but in London it was smooth."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "The Lufthansa app provides updates on plane status and gate number, etc."
Contras: "N/a"

Prós: "Travel is good and comfortable"
Contras: "Travel from Frankfurt to London was quite late start . Delay in immigration check."

Prós: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Contras: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "The service and the entertainment system"
Contras: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."

Prós: "Fantastic staff excellent aircraft"
Contras: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"

Prós: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"

Prós: "Ok"

Prós: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Contras: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Contras: "Flight delays"

Contras: "Not entertainment at all"

Contras: "Not entertainment at all"

Prós: "We were warmly welcomed on board by the flight captain. I had not expected this. My wife has some physical challenges and received special treatment, in fact we were accorded priority in boarding as she had to temporarily use a wheel chair. Me and my daughter all enjoyed the privilege by association."
Contras: "My wife is diebetes, we had requested for a special diet but although this was documented on the air ticket, there was oversight and she had to make do with normal menu. Fortunately there was no adverse consequences."

Prós: "The business cabin was excellent for a European airline."

Prós: "friendly service"
Contras: "no head support"

Prós: "The plane was very good , the hospitality was very good b"
Contras: "Every thing in Lufthansa was horrible"

Prós: "Great service, and plenty of refreshments."

Contras: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Contras: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Prós: "The crew were very helpful and friendly"
Contras: "The flight was delayed"

Prós: "Nice to be on a full service airline for once"

Prós: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Contras: "Our flights were delayed both on the way there and back"

Prós: "Nothing"
Contras: "Check in 2x and security 2x Then rushing about"

Prós: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."

Prós: "The crew were excellent and plane was comfortable"
Contras: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."

Contras: "Houve um atraso na saída de Munique."

Contras: "Late landing We landed in another terminal to the one our connection was at. Had to run and go through security again Had two minutes to spare and they refused to allow us to board. Very rude The distance to catch the connecting flight The delay at security The lack of trying to let us on the plane. The rudeness I experience"

Prós: "Clean and effective communication."
Contras: "Was kept waiting in the plane"

Contras: "Flight delays,...."

Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Prós: "Absence of food"
Contras: "In flight service"

Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Contras: "Klm is the best, even on a 40min they served small breakfast."

Contras: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Prós: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Contras: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"

Contras: "Time"

Prós: "Fantastic gate agents!"
Contras: "The food was terrible."

Prós: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contras: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Prós: "No delay and nice staff"

Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"

Contras: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Prós: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Prós: "The crew were amazing and the flight was very smooth."
Contras: "Keep up the good work"

Prós: "The crew!!"

Prós: "The service"
Contras: "The food."

Prós: "The constant smile conferred by flight attendants through the entire flight."
Contras: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Prós: "Staff very pleasant"
Contras: "Evening snack was not the greatest breakfast was pretty food"

Prós: "Flying with KLM is a pleasure"

Prós: "Good selection of movies."
Contras: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Prós: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contras: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Prós: "kLM staff was great."

Prós: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contras: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Prós: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contras: "That it didn’t happen."

Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Contras: "Flight was cancelled."

Prós: "Wifi on Board"
Contras: "Nothing"

Contras: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Prós: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Prós: "Flight crew was fine. Food was good."
Contras: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "The food service was good and the flight attendants were friendly."
Contras: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Prós: "Pleasant flight"

Prós: "Very friendly staff"

Contras: "Amesterdam airport employee was really rude"

Prós: "on time, and with snow"

Prós: "Got to Amsterdam on time and everything was great including the staff"

Contras: "Two hours delay in the start."

Prós: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Contras: "Nothing!"

Contras: "old plane, tight and uncomfortable"

Prós: "Boarding/unboarding"
Contras: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Prós: "Eveything is well arranged"
Contras: "Nothing"

Prós: "I really like the spaciousness, the plug ins and general service"
Contras: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "The staff was fast and curteous."
Contras: "There is not anything to complain about besides the usual discomfort of travel."

Prós: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Prós: "The plane is clean and comfortable. The boarding was easy."
Contras: "The staff on all SAS flights seem a little lazy."

Prós: "Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable."
Contras: "I can’t think of anything to improve on."

Prós: "food good"
Contras: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."

Prós: "Crew was very pleasant."
Contras: "There were no announcements at all about the delays! It was confusing and poor service."

Contras: "We paid for meals that were NOT delivered"

Contras: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"

Prós: "USB charging port in the seat."
Contras: "No complementary snacks/food; no entertainment; late and unorganized boarding -- Felt like a (higher priced) ryanair flight."

Prós: "USB charging port on seats"
Contras: "No food, rude crew, no entertainment"

Prós: "Nice crew! New A320!"
Contras: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."

Contras: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."

Prós: "Friendly service"
Contras: "Audio quality not great"

Contras: "No food or even water"

Contras: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."

Prós: "Nothing"
Contras: "Everything, the service was terrible the food was terrible, we will never fly SAS again."

Prós: "Decent movie selection and very smooth landing"
Contras: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."

Prós: "Great flight, friendly crew, good food, entertainment was ok"
Contras: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"

Prós: "One crew member was particularly nice and personable."
Contras: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."

Prós: "Not full. Kind crew."
Contras: "No complaints."

Prós: "The crew was ok"
Contras: "Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies."

Prós: "On schedule, great crew"

Prós: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Contras: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."

Prós: "Good airplane. Room enough for my long legs. Service nice. Comfortable Very satisfied."
Contras: "Did not see an option to book a vegetarian meal upfront."

Contras: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."

Prós: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."

Prós: "Power plugs at all seats"
Contras: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"

Prós: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Contras: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."

Prós: "First time using SAS and very pleasant trip"

Contras: "This flight never happened"

Contras: "As above."

Contras: "They charge me €70 for my bag and it should have been free!!"

Prós: "The crew was lovely"
Contras: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"

Prós: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Contras: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."

Prós: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."

Prós: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Contras: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"

Prós: "Space between rows of seats was excellent"
Contras: "No options in menu. No free wine, beer and other spirits."

Prós: "Everything worked well."
Contras: "Movie selection could be lager."

Prós: "The flight was comfortable. Boarding was fast and easy. Flight crew was attentive and friendly. I would 100% fly with SAS again."
Contras: "Our checked bag was delayed for a very long time. It came out 15 minutes after our baggage carrousel claimed all the bags from our flight were completed. My wife was obviously extremely concerned and it started our honeymoon off on a more stressful note than it had to be."

Contras: "Baggager fees were high"

Prós: "Nice crew"
Contras: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."

Contras: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."

Prós: "Nothing , it was terrible flight ."
Contras: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."

Prós: "Efficiency, confidence, promptness"
Contras: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."

Prós: "Food good, free drinks. Great entertainment system. Crew nice."
Contras: "Full flight."

Prós: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Contras: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."

Prós: "Entertainment facilities was user friendly, but program too few."
Contras: "Bad management system, luggage even lost in transfer to Stockholm, also SAS but operated by Air China ( transferred in Beijing, from Taipei.)"

Prós: "Same as above"
Contras: "Same as above"

Prós: "nothing"
Contras: "only allow one 6 oz water, asked us to buy after it. it is ridiculous. senior attendant had bad attitude. the chairs are uncomfortable in this old aircraft."

Contras: "Hou toch godverdomme op met vliegtuigje spelen, verrekt stelletje incompetente hufters. Ik moest 3x in een lange klere rij staan bij SAS op Schiphol omdat we telkens verkeerd werden ingelicht door clueless SAS employees."

Prós: "The flight attendant who gave me a salmon dinner even though I didn't request vegetarian meal ahead of time. The movies! on time!"

Contras: "Flight was canceled, waited around for two hours with little to no information, before finally getting booked on a flight the next day. I lost 24 hours of my trip."