Voos para Shenzhen

Prós: Nice crew, good food.

Contras: Both bathroom were not working in business class area.

Prós: Professional crew. Good simple check in.

Contras: Nothing.

Contras: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Contras: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Prós: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.

Contras: They are well trained crews so I have no better ideas about improvements

Contras: Poor customer service and lack of care for loyal passengers

Prós: Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch.

Prós: SQ always has the best looking flight attendants

Contras: Boarding was delayed for 25 min and was no information for that. Otherwise everything was good

Prós: The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people.

Contras: I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work

Prós: The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals.

Contras: On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage.

Prós: Very comfortable; excellent service

Contras: Food

Prós: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.

Contras: They are well trained crews so I have no better ideas about improvements

Prós: Great seating

Contras: Free internet in long flights

Contras: Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning.

Prós: The service, foods , sack ,