Minha esposa e eu conheçemos muitos "Sofitel" em várias cidades, há um padrão de atendimento no mínimo bom em todos esses hotéis, porém, este em Londres, foi excepcional.Todos os funcionários demonstraram grande profissionalismo e muita simpatia,(recepção, restaurante,bar, etc. ...)o que evidenciou uma equipe homogênea e comprometida como poucas vezes vimos (em hotéis de categoria semelhante).Mesmo assim, cabe resaltar a performance da Laura (relacionamento) de uma simpatia genuína,solícita, e do Guillaume (concierge) com muita sensibilidade para captar os programas de interesse dos hóspedes. O fato de ambos falarem português permitiu uma maior aproximação com eles, mas é perceptível que todo o grupo merece parabéns. Não houve nada de que não gostamos. Apenas a posição do nosso apartamento não é das melhores. Havia a possibilidade de que o tipo de acomodação escolhida tivesse vista para a praça ou a Pall Mall, o nosso era de fundos e a incidência de luz direta é menor.
Servico do concierge Guillaume
Da sua localização que era muito central mas ao mesmo tempo bastante sossegada O preço
A localização é espetacular, a cama muito confortavel, o banheiro excelente A posição do meu quarto que ficava para uma area sem nenhuma vista
A localização, o espaço do quarto luxo e a cordialidade e eficiência dos funcionários.
localização òptima Proteção banheira é pequena deixa sair àgua.O pequeno almoço à carta torna-o um pouco mais demorado.Ligeiramente barulhento.
a localização do hotel o cheiro a tabaco do quarto
O bom atendimento e a localização. A falta de cortinas com black out no quarto.
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Localização Era importante que os elevadores funcionassem, bem como as descrições das suites na Internet fossem mais realistas.
Facilidaes em geral Não
Conforto das camas.Localização- Melhores Recepcionistas.Melhor limpeza po nos quartos.
Da atenção dada por um funcionario da recepção de origem polonesa,muito gentil e disposto a ajudar Vidros anti ruído nos quarto por causa do barulho provocado pela sirene dos carros de polícia e bombeiros
proximidade do centro e zonas de diversão e compras arranjar o elevador que está avariado há meses
Location, center of London, near Piccadilly Circus. Easy to reach by Sub. Small room for this kind of hotel, no air conditionning. Price for English breakfeast too high.
great location, the club lounge was great with snacks most of the day, the pool, very big room windows were small and looked straight into the walls of another building so you could only just about see the sky and the room was very dark. bathrooms a little dated. One of the consigners was rather snooty and not very approachable
The good location of the hotel. The window in the room was boarded up making it very dark.
All staff were extremely friendly and helpful Quite a lot of noise from outside late at night - sounded like work was going on close by
Location is excelente!! Great to be able to have a swim in the morning. Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.
very friendly and relaxing breakfast was not good and expensive
swimming pool was great.such a great location. friendly staff. our room was quite small.noisy at night.service charge on a glass of wine nearlly £1!
Hotel staff Room size
9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.
Excellent breakfast, very kind personnell, very nice swimming pool. Location is excellent, very close to Buckingham Palace, Green Park, Regent Street, Oxford street. İt is in the heart of London. Building is facinating. Bathroom is very small. The room does not fit to 5 star hotel although it is very clean and has comfortable beds. The room is smaller than I expected.
localização deviam ter sistema de energia electrica de urgencia, pois faltou electricidade e ficamos somente com velas
A localização e o conforto do hotel. Não.
A localização é perfeita. O hotel fica a 3 minutos do Picadilly Circus. Depois de longas caminhadas por uma Londres gelada, foi muito bom encontrar um quarto moderno, confortável e bem climatizado. A casa de banho fica nas costas da cama e amplia a área de janelas com vista para a cidade. Restaurante vale mesmo a pena, pela qualidade dos pratos. O preço do pequeno almoço é proibitivo. Vale a pena passar pelo supermercado a 100 metros e comprar comida e bebida. O bar é muito pequeno.
localização fomos informados de que havia um menu para a noite de natal e fizemos reserva. Ao jantar foi-nos entregue o menu normal igual ao que havia nos quartos. Informaram-nos que tinha havido um engano e que não havia menu para essa noite!
Excelente localização. Funcionários atenciosos e prestáveis. O bar e o restaurante oferecem serviços de qualidade e requinte. O que menos gostei foi do preço do pequeno almoço não incluido, muito caro para a variedade oferecida.
A localização do hotel é excelente para quem quer andar pela região que concentra o mais turístico da cidade.
A localizacao do hotel, que e excelente. Nao possuir internet gratis, tendo que comprar todo dia um pacote de 90 horas que so pode usa durante 24 horas.
Localização central. fizemos vários programas diurnos e noturnos a pé. O cheiro de cigarro no quarto.
O hotel estar no centro da cidade e a simpatia do pessoal.
A tranquilidade e o facto de ser muito central.
A localizcao, os funcionarios muito gentis e prestativos
A sua localização bastante central. Dado que o pequeno almoço n estava incluido a cena da abertura de crédito para o débito do mesmo no cartão de crédito tinha sempre um caracter repetitivo....
Localização perfeita para turismo !
very plesant staff
Beautiful hotel. Right in the middle of Trafalgar Square. Charming Cross under ground just a few steps out the door. Buckingham Palace, Big Ben, and Westminster Abby just a few short blocks away. Many theaters less then 5 minutes of walking.
Staff were helpful and friendly. Accommodation was excellent and an ideal base for exploring london.
The lobby lounge, the Terrace upstairs, the service, the location. Very nice indeed!!! Front Desk staff was very helpful. One of the main attractions of the Hotel is the Roof Terrace and during our first night, it was closed due to a private event. That should not happen during Saturdays. big disappointment! I also do not like interior rooms. I am claustrophobic and try to avoid these rooms. Room service selection after 10:30 pm.
Service and breakfast- facilities especially roof terrace and views available from roof terrace-location was excellent The room was small and the window could not be opened
Location confortable e modern,strategic for fit to visit london
Always someone willing to help with a query and nothing too much trouble Some inconsistencies with communication. Phoned down to reserve meal Sunday night, but later found that restaurant closed on Sundays.
Location to fit my itinerary Reception and late night bar with bouncers location, layout
Nice hotel in a great location. Room was fantastic....and so was the deal on the room.
Very central location, with easy access to the west end. The staff were very helpful. The hotel was overpriced for the ammenties, and our room was very claustraphobic due to overlooking a very close office block, not a "great" view!
Nice big room with modern fittings and bathroom Reception / Bar area altogether, bar is full on with DJ etc, which can be a bit disconcerting when checking in. No public areas to chill in evening.
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
Great location. Good service. Brilliant rooftop bar.
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!