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Prós: "The staff was excellent and friendly"
Contras: "I didn't enjoy the food"

Prós: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Contras: "N/A"

Contras: "Delayed"

Prós: "Staff was very courteous; they fed us well"

Prós: "Nice, clean and modern airplane with great service"

Prós: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."

Prós: "A swiss machine..."
Contras: "the smell someone left in the bathroom before me."

Contras: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."

Contras: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."

Prós: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."

Contras: "A gap between flights for 20 hours"

Prós: "Good service... good food....on time. I will fly Swiss again."

Prós: "Nice flight attendants. Clean planes."
Contras: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"

Prós: "Great flying with Swiss!"
Contras: "seats were a bit tight! otherwise, great!"

Prós: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Contras: "Seats a little close together but not terrible."

Prós: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"

Prós: "Attendants were cordial"
Contras: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Prós: "Plane was nice, lots of movies to watch, free wine"
Contras: "Seats to close together, crew a little snooty"

Contras: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."

Prós: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Contras: "I found the movie selection a bit limited for such a long flight."

Prós: "So far so good"
Contras: "So good"

Prós: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Contras: "Can't think of anything."

Prós: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"

Prós: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Contras: "Notithing to dislike comes to mind."

Prós: "Muito bom"

Prós: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Contras: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."

Prós: "most things were good"
Contras: "the passport check process in Zurich was awful!"

Prós: "Good people."
Contras: "Bad food."

Prós: "Nothing"
Contras: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."

Prós: "Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better."
Contras: "In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food."

Prós: "All the meal and snacks were excellent! The crew was friendly."
Contras: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"

Prós: "Great food and drink service."
Contras: "Entertainment system is outdated relative to other airlines. A bit disappointing."

Prós: "I liked the fact that I got to Los Angeles safely"
Contras: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."

Prós: "Kind flight attendants who were attentive and friendly"
Contras: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."

Prós: "Nothing"
Contras: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."

Prós: "I arrived safe."
Contras: "The plane was old. The space was very cramped and the entertainment didn't work. There was no wifi."

Prós: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Contras: "I would have liked more movie choices but it wasn't too bad of a selection."

Contras: "Old entertainment system didn't work"

Prós: "In flight entertainment was decent"
Contras: "Seats were not comfortable. Will fly a different airline next time."

Prós: "Super friendly amazing Flight Attendants!!"
Contras: "plane seats seemed kind of old"

Prós: "Service"
Contras: "None"

Contras: "Seats r not comfortable plus entertainment is not good enough"

Prós: "LOVE SWISS AIR!!!!!!!"

Prós: "Flying Swiss Air was a delight!"

Prós: "Movie selection was good. Ice cream and chocolate were good."
Contras: "Connection was tight, had to run to the gate Should have served a 2nd full hot meal since flight was 12 hrs (flew in another airline for only 10 hrs and 2 full meal were served ) Didn't have enough stock of chocolates for duty free sales Flight attendants didn't offer water as often as they should have since it was a long flight (just comparing to other airlines)"

Prós: "The only thing working for these people is the food on the plane. That's about it."
Contras: "Staff was extremely rude, no internet access, the tv and remote are old and very poorly kept. If you don't arrange your dishes after you eat to the staff's liking --- you will get one of the worst attitudes possible which is just unacceptable. Unfortunately this attitude transfers to the airport staff in Zurich so I was not too shocked on the plane. However, they should learn a thing or two from the Lufthansa employees. They are a long way from being professional."

Prós: "Flight was almost empty and Got to sit by my self with no one next to me. And the flight attendants were amazing."

Prós: "Service on plane was excellent."
Contras: "Boarding is disorganized. Ok board is the general rule. The waiting area behind passport check was Spartan and lacked any real amenities. No food, services or area to charge devices."

Prós: "Can't say anything in particular."
Contras: "Upon check-in at the airport, found Swiss Air switched our seats that were confirmed. They gave us excuses that were different each time we spoke with someone, and they didn't care to put the effort out to do anything about it. There customer service was less than satisfactory."

Contras: "Changed boarding gate 3 times and then put us in a crowded stand up room only 10 minute shuttle to the plane where we then had to climb steep stairs with carry on luggage to enter the 777."

Prós: "fast boarding, on time"
Contras: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"

Prós: "Nothing"
Contras: "Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline"

Contras: "Too hot inside the aircraft"

Contras: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Prós: "everything"

Contras: "Lost my poor mother wheelchair and didn't help her kind of leaving her for hours in corner"

Prós: "The in-flight food and entertainment was excellent. They provide many options for food and drinks. The staff is also very attentive and will not hesitate to help you and provide you with everything that you need."
Contras: "I took a transatlantic flight to the USA and like many economy seats in al airlines, legroom was a problem. However, it was better than American Airlines. The seats in general are comfortable."

Prós: "Nothing"
Contras: "F u forget or lost something in the plane just forget about it the crew gonna stole it,, they usually have a bad organization in the baggage claim so the probability to get ur stuff less than 50% Istanbul airport was terrible most of the employees don't speak English also u need at least 1 hrs in the line just for inquiries in the Turkish information office I don't recommend it at all"

Prós: "i love every thing about the crew they where all simple easy going people they did their best to make sure the flight and the demands of the passengers are been attained"

Prós: "Nothing. This was the worst flight I've been on in years."
Contras: "The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years."

Prós: "The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something."
Contras: "If a tooth paste and brush was provided in the little pack it would have made life better."

Prós: "Very uncomfortable"
Contras: "More cushion"

Prós: "Amazing"
Contras: "Yes amazing"

Prós: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Prós: "All"
Contras: "Crowd highly liked company deserves crowd"

Prós: "I really liked the selection of food, beverages, and movies"
Contras: "Economy is SO cramped for such a long flight."

Contras: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Prós: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"

Prós: "Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great."

Contras: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Contras: "Extra extra and private security passing from Istanbul airport"

Prós: "Nothing"

Prós: "All was perfect"
Contras: "Nothing"

Prós: "I'm happy and will continue to fly Turkish."

Prós: "Everything"

Prós: "I,d all the service and the food the drink"
Contras: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"

Contras: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Prós: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Contras: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Contras: "Very hot inside the plane"

Prós: "Everything was good"
Contras: "All good"

Prós: "It was great. I told everyone about it."

Contras: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."

Contras: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Prós: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Contras: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Contras: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Prós: "The food was pretty good"
Contras: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."

Contras: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Contras: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Contras: "Seats"

Prós: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Contras: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."

Prós: "Every thing was ok"
Contras: "Nothing"

Contras: "boarding the treat you like animals"

Contras: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"

Prós: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"

Prós: "Quality experience all the way around"

Contras: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Contras: "I like it everything. Turkish airline was great flight with great food and great service during the flight , great way to flight , thumbs up Turkish airline !!!"

Prós: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"

Prós: "Appreciated the lights being dimmed, to make it more restful."
Contras: "Would have enjoyed ice with the juice, or colder beverages."

Prós: "EVERYONE WAS FRIENDLY"
Contras: "NOTHING ON THIS PART TRIP WAS FINE"

Prós: "Nice"
Contras: "Check point had only one person working on a holiday weekend made for an extremely long wait"

Prós: "Nothing"
Contras: "Waiting at PDX for hours and being ignored by Delta."

Prós: "Had the row to myself"
Contras: "No complaints"

Prós: "Nothing"
Contras: "Everything"

Prós: "Movie & Music selections were awesome!"
Contras: "I have no complaints!"

Prós: "The comfort"
Contras: "The late start to LA"

Prós: "Counter delta staff had clear communication with a welcoming attitude she was wonderful"

Prós: "Everything"

Prós: "Everything was awesome. Staff was very nice and helpful!"

Prós: "Fast!"

Prós: "I'm really mad about Delta service"
Contras: "bad service"

Prós: "It was super"

Prós: "I didn't fly from Minneapolis to Los Angeles"
Contras: "I didn't fly from Minneapolis to Los Angeles"

Prós: "Everything! Thank you"
Contras: "Nothing. Thanks"

Prós: "Crews were friendly"

Prós: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Contras: "Boarding process was bit disorganized."

Prós: "The service, on time, employees very nice."

Contras: "Again, make sure to note conspicuously that luggage price is not included."

Contras: "Plane was too hot"

Contras: "It was canceled"

Prós: "5 hours delay"
Contras: "5 hours delay"

Prós: "awesome"

Prós: "Each employee on the plane was nice."
Contras: "N/A"

Prós: "All aspects"
Contras: "Nothing"

Prós: "Loved the plane, people and timeliness"

Prós: "Everything"
Contras: "Nothing, keep at it"

Contras: "Everything was perfect!"

Contras: "N-S"

Prós: "Informative communications during delay"
Contras: "Rushing to board resulting in bad customer service during boarding"

Prós: "Everything went smoothly. Baggage was at carousel before we were, a first."
Contras: "Everything was fine."

Prós: "Operated by Delta so great!"

Prós: "."

Prós: "Flew us safely home."
Contras: "We waiting on the runway for over a long period."

Prós: "on time"

Contras: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Prós: "Flights were on time and friendly attendants!"

Prós: "ditto above"
Contras: "ditto above"

Contras: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Contras: "waiting on the tarmac for 40 minutes"

Prós: "Over cramped No Space for carry on slow service"
Contras: "Over cramped No Space for carry on slow service"

Prós: "No hassle, no drama, very smooth."
Contras: "The blueberries were rather bland."

Prós: "Friendly people and clean plane"
Contras: "They lost my luggage, I hope it shows up shortly"

Contras: "Condition of the airplane"

Prós: "Sitting in middle isle, just get elbowed a lot."
Contras: "Nothing"

Prós: "All I need to say."

Contras: "Late and missed my international connection"

Contras: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Contras: "Delay from Seattle to pasco."

Prós: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Prós: "short hop--good"

Prós: "Great"

Prós: "all"
Contras: "overall service"

Prós: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Prós: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Contras: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Prós: "The crew was incredibly pleasant and helpful"
Contras: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"

Prós: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Contras: "I started to get hungry between meals."

Prós: "Crew was very attentive and took good care of everybody in general."
Contras: "On the way back from Munich the gluten free bread served was not edible! I would recommend to change it to something more appetizing. It's been used for way too many years! On the LA bound plane the GF bun was wonderful! Thank you though for caring to serve GF food! Not the most comfortable seats for your back in the economy class."

Prós: "On-time flights."
Contras: "Seems like Germans have perfected isolation of all passengers heading to the USA at the airport terminal. After passing 3 passport/boarding pass check points I attempted to buy some coffee in the shop near the gates. Again they demanded passport and boarding pass. I refused. I cannot resist a comment: "Welcome to modern-day Dachau experience!""

Prós: "The staff was excellent"

Prós: "Free wine! The crew was very polite. Flight was fairly smooth"

Prós: "everything else was fine"
Contras: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."

Prós: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"

Prós: "Smooth flight!"

Prós: "Again, service was excellent. The flight crew were attentive and served with smiles. Food was good and all entertainment devices worked."

Prós: "IT WAS ALL PRETTY GOOD"
Contras: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"

Prós: "Air bus was amazing!"

Contras: "See above. Horrible."

Contras: "They don't board by rows so there was a huge long line - a free for all"

Contras: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "The crew was nice."
Contras: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."

Prós: "The crew is amazing, special food needs is covered and delicious, great service after all."

Contras: "Just deaiappointed"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Contras: "Crew was not very friendly, the lack of customer service is evident."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Contras: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Contras: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Great departure time. Super comfortable even in coach."
Contras: "The second meal was a bit skimpy and not so tasty."

Contras: "The service"

Prós: "Safe trip. Announcer had a radio voice."
Contras: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."

Contras: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Contras: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."

Prós: "It is so nice to flight on board a plane were the staff knows what to do."

Contras: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Prós: "Exelent crew"
Contras: "Distance too far between gates for transfer"

Prós: "As usual, good customer service."
Contras: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Prós: "Nothing"
Contras: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"

Prós: "On time-well organized!"

Prós: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Contras: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"

Contras: "Houve um atraso na saída de Munique."

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "Loved this 747! Crew was professional and food was very good."
Contras: "We had a long wait (25 minutes) at the gate because we were early."

Prós: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contras: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Prós: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Contras: "See above"

Contras: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Prós: "Spacious cabins, friendly service"

Prós: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contras: "Quite bummed the plane didn't have wifi / USB"

Prós: "everything"
Contras: "nothing"

Prós: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Prós: "Nice new Boeing 787, lots of space."
Contras: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."

Prós: "The price was nice."
Contras: "Plane looked unkept on exterior. Crew was nice but lazy."

Prós: "Flight all good"
Contras: "Suitcase did not arrive and still not received."

Prós: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Contras: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Prós: "Nothing really"
Contras: "The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM."

Prós: "Loved the crew and the food and the best in flight entertainment to date. Also was super comfortable. Super recommend for long haul!"

Contras: "Small seats"

Prós: "Absence of food"
Contras: "In flight service"

Contras: "Very nice crew and great food"

Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"

Contras: "The plane is so old..,"

Prós: "economy plus seats were nice, great movie selection, especially international movies"
Contras: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Prós: "Crew were great"
Contras: "Refreshments"

Prós: "The entertainment was amazing"
Contras: "The seats were a bit hard"

Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."

Contras: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Prós: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Prós: "quick/efficient boarding - good staff - good food - easy flight !"
Contras: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Prós: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contras: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Contras: "Larger meals."

Prós: "On time and friendly crew"
Contras: "Boarding needs improvement"

Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Prós: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contras: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Contras: "Still waiting to board after missing this connection had to be booked on another airline"

Prós: "Flying with KLM is a pleasure"

Prós: "Everything was clean and well organized."
Contras: "The flight was delayed 1 1/2 hours."

Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Prós: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contras: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Contras: "You are almost always late!"

Prós: "Great on board service from a very professional crew."
Contras: "Can't think of a thing."

Prós: "The entertainment options were good."

Contras: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Prós: "Great"
Contras: "Great"

Contras: "infotainment was down. Lost my luggage the flight was delayed"

Prós: "Fast boarding"
Contras: "The entertainment system wasn’t working for the whole 10 hour flight."

Prós: "Crew"
Contras: "N/a"

Contras: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Prós: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Contras: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Prós: "Nice crew; clean plane; decent dinner"
Contras: "No entertainment system; insufficient knee space"