Contras: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Prós: "The connection was way too tight."
Contras: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Prós: "The crew was nice"
Contras: "We were boarding later than expected Which caused some stress with connection flight"
Prós: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Contras: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Contras: "Boarding process could have been smoother"
Prós: "I enjoy my flight"
Contras: "Again no complains"
Prós: "I liked that they said ...you need to wait for 5 hours for the decision to get you or not on the next flight...and how much it will cost you extra now after having a great night spent at the terminal."
Contras: "All that matters for Finnair is that the flight took off on time... If you make it or not....if you know where to go...why to worry! It is your problem now! We will charge you up to "current" price now!"
Prós: "Crew were friendly and pilot did a great job"
Contras: "No food and very limited beverage service. No entertainment,"
Contras: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
Contras: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."
Prós: "The experience of crew and polite behaviour."
Contras: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."
Prós: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Contras: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Prós: "The food was surprisingly pretty good"
Contras: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Prós: "Service was exquisite"
Contras: "No wifi"
Prós: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Prós: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Prós: "Nice crew"
Contras: "old plane, not clean, flight delayed not airlines fault"
Prós: "It is misleading to review this as finnair flight. Not relevant"
Contras: "Not enough leg room."
Contras: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Contras: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Prós: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Contras: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Prós: "The flight was spacious, on time and everything went smoothly."
Contras: "30 min between flying"
Prós: "Bulkhead seat Good choice of movies"
Contras: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."
Prós: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Prós: "Good customer service, top notch on all aspects. Very attentive staff.."
Contras: "2 hours late to leave but part of wing flap needed to be repaired before flight"
Prós: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Contras: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Prós: "The fact the plane didn't crash"
Contras: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Prós: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Prós: "The crew was very nice and helpful. It was a short flight and we didn't get a meal, so it is hard to judge."
Contras: "My seat was backwards and I was sitting facing the salon."
Prós: "everything was ok."
Contras: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Prós: "Polite and friendly flight attendants, smooth boarding procedure"
Contras: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Contras: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Contras: "Some food has too many preservatives, margarine served instead of butter."
Prós: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Contras: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Prós: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."
Prós: "Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!"
Contras: "The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting."
Prós: "Wonderful service and care from crew."
Prós: "Food ok. Service fine, grew nice."
Contras: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."
Prós: "The inflight movie selection."
Contras: "The uncomfortable chair."
Contras: "Food wasn't very good"
Prós: "That they actually gave a meal."
Contras: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Prós: "Kind staff"
Contras: "Entertainment outdated"
Prós: "The crew was just fantastic. ...."
Contras: "I request special meal. ..unfortunately was not provided to me."
Prós: "British Airway's Entertainment is better than FinnAir. Smooth flight."
Contras: "Nothing really."
Prós: "The crew members were very pleasant and attentive."
Contras: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Prós: "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."
Prós: "Entertainment system was awesome and worked very well. Crew was very nice."
Contras: "Bathrooms were very dirty. But I didn't visit them til near the end of the 10 hour flight. That would be why. Our flight took off 1.5hrs late due to plane air conditioning problems."
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Prós: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Contras: "Timeliness. Cleanliness. Service. Food and drinks."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Contras: "Free snack and tea and coffee"
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Contras: "Wifi was down all the way."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Contras: "It was extremely cold on the flight. I asked two different crew members to please turn the A/C down and nothing. I had 3 sweaters on and double socks, two blankets and it was still cold!! The worst"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Flight attendants were excellent and very pleasant."
Contras: "2nd serving of food was not good."
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Contras: "Not even water provided without charge on the morning flight from Portugal to London."
Prós: "The air hostesses were first class. Pleasant, efficient and professional."
Contras: "The tv selections. Could have had more variety"
Prós: "Good crew!"
Contras: "No complimentary coffee or soft drinks! No entertainment!"
Contras: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Prós: "Actually was British Airways and not another airline. Service was great."
Contras: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Contras: "Closed the flight too early and didn't help rebook... cost me thousands of dollars. Lisbon airport was a mess and they didn't even wait 5 minutes after the official end of boarding. Set on the tarmac for 25 minutes, but didn't take passengers in the meantime. No humanity.... never using BA again."
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Contras: "Atraso de mais de 1 hora"
Prós: "The flight crew was amazing. The entertainment system was great"
Contras: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Prós: "We waited an hour to board with a wheelchair and were the last on and I had to push. Gate personnel were inattentive and dismissive."
Contras: "Food was pretty mediocre"
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"
Prós: "On-flight entertainment. Great selection of movies, TV, music. Timely boarding and early arrival."
Contras: "The flight attendant who served me apparently doesn't like Americans. She was very cold to me although I was as polite (or even more so) than others. When I handed her used service items she snatched them out of my hands."
Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"
Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"
Prós: "My luggage made it to LA"
Contras: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Prós: "Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew."
Contras: "I was seated between 2 people, and it felt like very little space."
Prós: "There was one female stewardess who was extremely kind and helpful"
Contras: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Contras: "No cafe"
Prós: "A wide range of entertainment in flight Good customer service from the crew Speedy Boarding process"
Contras: "Lack of taste in food Not much space to move around e.g. legs and arms while seated"
The food I wanted to order was not available
A entregar das maletas (equipajes) demorou 1 hora.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Prós: "Efficient. On time."
Contras: "Water, courtesy of the airline. More space, of course."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Prós: "The worst crew I’ve ever experienced on a flight, and I’m a frequent flyer, both domestically and internationally."
Contras: "To have not flown with Norwegian"
Contras: "I missed the flight and was not allowed to board even though there was time"
Prós: "The crew was nice."
Contras: "The flight was delayed."
Prós: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Contras: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Contras: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Contras: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Contras: "This is a budget airline. It was a decent plane, the crew was very friendly. Being a budget airline, food on board has to be purchased separately. There is no entertainment on board. The seats didn’t recline. Overall it was good value for your money."
Prós: "Flight was very easy, comfortable and quick."
Contras: "Boarding was quite confused due to delay but wasn’t too big an issue x"
Prós: "The crew, welcoming, timing"
Prós: "The crew was welcoming and helpful."
Contras: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
Prós: "Crew was very professional and styled with poise."
Contras: "Seat recline"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Prós: "Crew was nice. Seat was comfortable."
Contras: "Would be great if the food would have been free."
Prós: "Crew was great and the seats were very comfortable."
Contras: "Never had to take a bus to and from plane, so that was different."
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "The crew was fast, but grumpy."
Contras: "Vueling delays flights."
Contras: "chairs can't go backwards and are very thin. unpleasant experience for a 4 hours flight..."
Contras: "Most Vueling flight that I take are delayed"
Contras: "I missed the rental car"
Contras: "There are no complimentary beverages, not even water, on the flight."
Prós: "Short flight and pilot seemed very comfortable during turbulence"
Contras: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Contras: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Contras: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Contras: "Arrasou muito, quase 2 hrs"
Prós: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
Contras: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
Contras: "Big delay, poor information from staff."
Prós: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Contras: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Prós: "Booked though kayak selected hold in bag was forwarded to Expedia .. did the same thing Selected a price that included check in bag when was given a choice and I get to vueling the charge me 40€ Was on the phone woth. Expedia 3 hours first to make sure the ticket was right cause I didn’t get email coformation and that the bag is included Then another 2 hours after I was charged the 40€ I hate kayak I hate expwrdia never again never ever again"
Contras: "no food no drink all 2 flights"
Contras: "The flight was 2h delay and they didn’t give any information."
Contras: "I can't even begin to describe the horrendous experience..."
Prós: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Contras: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Contras: "Very little legroom"
Prós: "Quick check in at the counter."
Contras: "Waiting @ boarding gate."
Contras: "Uncomfortable seats. Extremely crowded"