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Contras: "There was no food ..."

Prós: "The crew was great"

Contras: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"

Prós: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contras: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""

Prós: "Crew was excellent. Seats were uncomfortable"

Prós: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Contras: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."

Contras: "Very hot on board"

Prós: "The crew was polite and we arrived safely."
Contras: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Prós: "Food was good. Crew was kind and gracious."
Contras: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."

Prós: "Crew was lovely! Friendly and happy. Well organized and responsive."
Contras: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Prós: "Great staff and air flight attendants"

Prós: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Contras: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."

Prós: "The food was good."
Contras: "The boarding process need improvement. The sits are very tight."

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Contras: "No complaints."

Contras: "2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap)."

Prós: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."

Contras: "Outdated plane."

Contras: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."

Prós: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Contras: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"

Prós: "Nothing remarkable"
Contras: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."

Prós: "The service and food are very good."
Contras: "Tight space for business class."

Prós: "Food was good and staff was nice."
Contras: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"

Contras: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."

Prós: "Excellent, super-friendly crew, excellent meal"

Prós: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."

Prós: "Service was great with staff being very professional Flights were on time and entertainment selections were good."

Prós: "Crew was friendly. Food was good"
Contras: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."

Prós: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Contras: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."

Prós: "Food a, entertainment and crew were really good!"
Contras: "Boarding was chaose and seats were tight."

Prós: "The food was good and the crew was nice."
Contras: "No entertainment offered and the seats were cramped."

Prós: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Contras: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."

Prós: "Best airline I have ever flown"
Contras: "N/A"

Prós: "punctual and friendly enough staff."
Contras: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"

Prós: "Nothing"
Contras: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."

Contras: "Too narrow seats."

Prós: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."

Prós: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Contras: "unable to choose seat without paying extra."

Prós: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."

Prós: "Crew were perfect food was fine"
Contras: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."

Prós: "gluten free option included gluten free bread, but meal itself was quite bland."
Contras: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."

Prós: "I loved the timing of my connecting flights. Just enough layover time."
Contras: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."

Contras: "No me gusto . porque quando compre las pasajes con ustedes por la pagina me decia q estaba incluydo 1 maleta de 23 kg y otra de mano 8 kg. por el precio total pagado y cuando llegue ñas mañetas no estavam incluydas y tuve que pagalas. Yo ley las condiciones de mi pasaje y me daba exactamente esto que tenia derecho a las maletas. Grande falla de ustedes. ya no comprare mas con su compania K"

Prós: "Comfortable, great service and food, free movies."

Contras: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"

Prós: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Contras: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."

Prós: "Comfortable and Clean"

Prós: "The crew was very professional in their manner and went the extra mile to make sure the passengers were happy and comfortable. Wine was free and they offered a Baileys with coffee service that was a nice touch."
Contras: "Food was so so. I have had better airplane food. Boarding was not grouped by zones, so was a bit slower than usual."

Prós: "Delayed bad"
Contras: "Keep time scheduled"

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "Smooth flight."
Contras: "More leg room."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "The crew were super friendly. There was plenty of space and I slept for a few hours"

Prós: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Contras: "Food"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Contras: "N/A"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "The gates kept changing and people were standing in line without being told how long the wait would be, or what was going on. A little challenging when you have overseas connecting flights ."

Prós: "Great airplane. Very nice staff. Great service."

Prós: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Contras: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."

Contras: "you cancled my return ticket when I got off the plane in Frankfurt and did not contiue to Geneva.."

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "The food was good, along with the service."
Contras: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."

Prós: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Contras: "Boarding at the gate is somewhat disorganized compared to boarding in the US."

Contras: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."

Contras: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."

Prós: "Crew was nice."
Contras: "Late departure. No entertament .poor duty free on board , no tabaco / alcohol as promised on the web / on board magazine Slow service."

Prós: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Contras: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."

Prós: "Crew were efficient and pleasant"
Contras: "Seats are uncomfortable"

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Friendly crew."
Contras: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"

Contras: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"

Prós: "First leg got cancelled and missed all connections. So frustrating!"
Contras: "Gate agent in GRR rebooked a flight the next day, which is too late for my event in Florence. When I called Lufthansa to see if I could get on an earlier flight, they could no longer help me because the new reservation was with United."

Prós: "Nothing"
Contras: "Air didn't work, stewardess were rude"

Prós: "Houve atrasos mas saídas"

Contras: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Prós: "Staff, they served a snack on this short flight"
Contras: "Flight was late, having to be bussed to the airplane and from the airplane, prefer gates."

Contras: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Contras: "flight was delayed. personal works very slow"

Contras: "To change the gates takes about 45 minutes."

Prós: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contras: "I like the movie"

Prós: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Contras: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."

Prós: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Contras: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Contras: "Nothing."

Prós: "Lufthansa Flight from Cape Town to Munich canceled due to mechanical problems. Flight rebooked with great difficulty and confusion by Lufthansa. Condor and United picked up the pieces and got us home."
Contras: "We didn't like the total confusion and errors made by Lufthansa staff during the rebooking process after the flight cancellation."

Prós: "Crew / entertainment / wi-fi access / comfort all exceeded my expectations!!!"

Prós: "I am trying to figure out the difference between Premium Economy and Economy. Looks like the seats are a bit wider, but the meals are just about the same. We waited 45 minutes a Newark for a Gate, but that is not the fault of the airline or the crew"

Contras: "The head rests were very uncomfortable."

Prós: "Leg room in Coach. Snack was actually a sandwich which carried us over until the next flight."
Contras: "Difficult to check in on the website."

Contras: "When in transit in Athens to a domestic flight they now require you to go through security again...bad news if you bought a bottle if something in your departure airport"

Prós: "Ye,everything was fine"

Prós: "N/A"
Contras: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."

Prós: "Nothing"
Contras: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."

Prós: "Pilot kept us well informed."
Contras: "Flight attendants were rude and impatient with anyone not speaking greek."

Prós: "Service was great."
Contras: "Couldn’t download the entertainment app."

Prós: "Flight was the best I've taken in a long time - comfortable plane with plenty of room between rows friendly crew and tasty food"
Contras: "Check-in was ridiculous it took almost an hour to check in even though there were not many people in front of us and boarding took a very long time"

Prós: "Cabin crew was polite and accommodating"
Contras: "The captain failed to provide updates on the the delayed due to storms. We were sitting on th plane at the gate for an hour and a half with no updates. Also the seat rows are to narrow/close with its other and seats are not comfortable."

Prós: "The Crews welcoming, friendly and helpful"
Contras: "It’s nit necessarily comfortable... really hard to sleep"

Contras: "Best"

Contras: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."

Prós: "Do voo não ter sido cancelado"
Contras: "Do atraso de 1:45h"

Contras: "Wait time in line to get on plane"

Prós: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"

Prós: "Very nice crew! Comfortable aircraft"
Contras: "The three boarding passes sent to my email with no practical option to use them"

Prós: "A like everything of barcelona"

Prós: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Contras: "The seats were uncomfortable for this length of flight and space very limited."

Prós: "- Crew service was pleasant"
Contras: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"

Contras: "We couldn’t check in until 90 minutes before Departure."

Contras: "Gate agents were overwhelmed and incredibly rude. We of course didn't make connection. Lost our luggage. And now waitingbto board at 4:30 am. Just avoid. I fly a lot and they have topped my list of airlines to avoid."

Contras: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."

Prós: "The service and the overall quality of the professional experience of the stuff."
Contras: "The use of"

Prós: "The service and the team are very good, and the flights was so good too."
Contras: "Everything was good"

Prós: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Contras: "Food could be a bit better."

Prós: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"

Prós: "Aegean delivered excellent service during my flight to Amsterdam from Athens! They actually served a complimentary meal and wine during my 3.5 hour flight. The flight attendants were so nice."
Contras: "I loved the service during the flight and I can't wait to fly Aegean again!"

Contras: "Left late"

Prós: "Everything"

Prós: "Take off and landing"
Contras: "Could not get a juice or water ignored me. No movie option"

Prós: "I enjoyed the crew and the food."
Contras: "Not enough room. I'm not a tall person and my legs we're smashed against the seat. The person behind me was an adult and kept hitting my seat so I could get no sleep."

Prós: "Professionalism. The flight attendants were professional, very efficient and helpful."
Contras: "Vegetarian. I should have ordered in advance."

Prós: "I slept through most of the flight."
Contras: "Everything else. Especially that I had to pay $60 for one luggage."

Contras: "The baggage limits are very strict; if you haven't limited your packing & weighed your bags, be prepared for high fees. 3 of us traveling together with carry-ons that we took free on other airlines (thank you Iberia!) cost us $250!!! Lights were NOT turned off for this overnight flight & VERY noisy"

Prós: "The cabin crew was extremely helpful and patient with those passengers who were struggling to place possessions in overhead bins. While leaving the aircraft, I was able to call out to the captain that it was an excellent flight and he responded with a big grin."

Prós: "Food was excellent. Never had better!"
Contras: "Every flight was 20 to 30 minutes late leaving the gate. This was true on all."

Prós: "Comfortable, friendly attendants, good food served."
Contras: "There isn't entertainment, however, it was very comfortable and relaxing."

Contras: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."

Prós: "Nothing to like. Do book through kayak or priceline."
Contras: "Everything. Policies to lack of standards, to booking with kayak or price. Pay 25% more not to book this airline and not on kayak or priceline, it's worth the extra cash not to book through these companies of thieves."

Prós: "Quick smooth and efficient with two exits at landing."
Contras: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."

Prós: "Clean Elegant Polite"

Prós: "The flight was great. The staff was nice. Everything was great!"

Prós: "The meal was very good and service"
Contras: "They made us pay 90€ even though I presented an email that said our bags were included"

Prós: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Contras: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."

Contras: "I didn't realize that we could of brought on our bags for free."

Prós: "Was ok."
Contras: "Delays due to ground traffic in Mykonos"

Contras: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"

Contras: "The staff in Athens airport, at the ticket desks, were disinterested, and actually rude. Bad impression."

Prós: "The flight was excellent. Thank you"
Contras: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."

Prós: "Professional, organized, clean and on time"

Prós: "The crew was nice"
Contras: "Can't check in on your website"

Prós: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Contras: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."

Prós: "Seats were comfortable and the crew was great."
Contras: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."

Contras: "Ok"

Prós: "Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline."
Contras: "Keep scheduled flight times."

Prós: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Contras: "I had no complaints - the flight was just what it should have been ie no issues"

Prós: "The crew was good and the seats were fine."
Contras: "It was a short flight but it would have been nice to have a glass of water."

Prós: "Crew was very nice"
Contras: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."

Contras: "Flight was delayed. Took a long time to board."

Prós: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Contras: "Vueling/Iberia lost my luggage."

Contras: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."

Contras: "2 hours late"

Contras: "Information,connection,airline staff,customer service, Ivan go on forever"

Prós: "Efficient"
Contras: "Offer drinks, water"

Contras: "Não apanhei o voo."

Contras: "Não apanhei o voo."

Contras: "Lost flight same airline delay at Paris :("

Prós: "So many movies!"

Prós: "The crew was amazing.The seats weren't bad but not super comfortable."
Contras: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"

Prós: "Tudo"
Contras: "Nada"

Prós: "Tudo"
Contras: "Tudo"

Contras: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."

Prós: "Mucha organización en el vuelvo y muy buena atención por parte del equipo."

Contras: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."

Contras: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."

Contras: "I had to call Kayak to get the confirmation code to check in online, as this was not provided by Kayak in their receipt for the eticket. Otherwise the flight was fine."

Prós: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Contras: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."

Prós: "Boarding, on time"
Contras: "Not much room in seats. Especially if sest in front gets reclined."

Prós: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."

Prós: "Extremely comfortable and was served lots of delicious food"
Contras: "My touch screen froze at the beginning and I couldn't use it at all for the entire flight. Then I tried to use the headphones, but they crackled so loud in my ear and didn't work either."

Contras: "there was a delay of over an hour and no explanation was given either in Spanish or in English."

Contras: "Half way through the flight my screen stopped working"

Prós: "Excellent"
Contras: "Very good"

Contras: "FOOD WAS POOR."

Prós: "surprisingly smooth transition with enough time to make all connections.."
Contras: "wish I would have been informed of imports not allowed but more my bad..."

Contras: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."

Contras: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."

Contras: "After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!"

Prós: "A321 feels outdated but the seats were not bad for sleeping. It was a basic 3-hour flight."
Contras: "Stuff was busy SELLING drinks and food. When I asked for a glass of water the stewardess said she would come back after this round... no she didn't. Although it didn't matter that much for such a short trip."

Prós: "Do comandante que simpaticamente explicou o que se ia passando"
Contras: "Quando chegámos de Figari e fomos logo fazer o check in não quiseram aceitar-nos porque o avião estava overbooked e tivemos que esperar até todos os passageiros estarem sentados sempre com o risco de nao embarcarmos, o que acabou por não acontecer. A sugestão era ficarmos a dormir em Paris uma noite, apesar de termos as reservas confirmadas. No gate foram simpáticos mas a funcionária do check in era uma francesa incompetente e antipática, que nem sequer conseguiu encontrar as nossas reservas. Tivemos que ir a correr ao balcão da Vueling e ainda nos ameaçou que o voo ia fechar...enfim, uma experiência a não repetir"

Prós: "Good food and they have cute kids travel bags to my kids"
Contras: "One bathroom was out of service"

Prós: "I was pleasantly surprised by the amount of legroom. Service was pleasant."

Contras: "Staff was not friendly"

Prós: "Hat it was a quick flight."
Contras: "No entertainment, no free beverages or snacks, crushing legroom."

Prós: "Movie selection was good."
Contras: "Not really an Iberia issue but Barajas airport needs to fix this. The queues for Passport checks were completely unruly - no single lines, the dividers were left wide rather than keeping people single file, people were then jockeying for position to get through- because most were now risking missing their flight, tempers flared. Everyone was angry. A very unpleasant airport experience. Which certainly lends itself to an unpleasant flight experience. People were so worked up the tension was palpable. A problem easily fixed, if only there was some care. The passport check attendants moved at a snails pace. It felt deliberate. In these trying times, I was not impressed."

Prós: "On time. Great service."

Prós: "Speed of boarding and free wine!"
Contras: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."

Contras: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"

Prós: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Contras: "it was perfect"

Prós: "Nothing"
Contras: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."

Prós: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."

Prós: "A simpatia dos profissionais do avião"
Contras: "Quando cheguei ao aeroporto de Gartwik fui até ao guichê da easyget pedir uma informação sobre o meu voo por volta das 5h55m e fui estremamente mal atendida por as funcionárias uma delas até me perguntou se eu não tinhas olhos para ver o placar não me deu a informação que eu pedir não foi nada educação povo sem educação nada profissional"

Prós: "Cumprimento dos horários. Antecipação da hora de chegada."
Contras: "Voo com alguma turbulência. Só deram o aviso uns 10 minutos após ter começado."

Prós: "Very little to like flying like this"
Contras: "This is a cut rate airline and if that is what you want and nothing else available this is your flight"

Contras: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."

Prós: "Very predictable! All as expected."
Contras: "Free refreshments! Really 2$ water bottle?"

Contras: "Not be 1.5 hours late"

Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"

Contras: "The flight was delayed 2 hours. As a very tall person, I was put in the backmost seat, which is the only row which doesn't recline."

Prós: "Crew were lovely and happy and kept us abreast of the problems that caused a delay in departure."

Prós: "Embarque"
Contras: "Espaço entre cadeiras e atraso no voo. Bagagem demorou muitotemoi a chegar"

Prós: "Pontualidade"
Contras: "Espaço entre cadeiras"

Contras: "atraso de 2h no voo, sem nenhuma indicação por parte dos assistentes de terra. serviço pós venda terrivel, sempre a desresponsabilizar de todos e quaisquer factos. nao volto a contratar serviços a esta companhia."

Contras: "Sair a horas"

Contras: "Receberem a minha bagagem de mão na porta do avião"

Prós: "Voo confortável tripulação simpática, aterragem muito suave"

Prós: "A simpatia da tripulação."
Contras: "Estar a espera mais de uma hora para sair de Paris."

Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"

Prós: "Acho ridículo não nos oferecerem nem 1 chiclete na viagem"

Prós: "Staff were great (as always) with Easyjet."
Contras: "Flight was diverted to Athens due to heavy winds. Quite common with Mykonos apparently. Was a bit of a mess when we landed in Athens...left hand didn’t know what the right was doing."

Prós: "Terrible legroom."

Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."

Contras: "Assento desconfortavel para dormir."

Prós: "Clean, functional, fun"
Contras: "Nothing really, it is very good value for money"

Contras: "Late. Boaring hectic."

Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"

Prós: "easy baoding and the crew was nice perfect all round"

Prós: "The crew was very pleasant, especially the member who spilled ice all over me (received free bottle of water)."
Contras: "They need to add more seating in the waiting area, we are seniors and had no seats."

Contras: "We were charged 47 euro for checking in bag"

Prós: "Overall ok experience"
Contras: "Flight delayed, and had to wait long in the airport. Limited seating while waiting"

Prós: "Normal."
Contras: "Devter um atraso superior a 1:30"

Prós: "Absolutely nothjng"
Contras: "They overbooked the flight The airport in greeece wouldntntake our cards The airline wouldn’t take our cards for food The children over running the entire flight Sitting on the plane for 2 hours before taking off The level of slow and stupidity with the flight attendants was quite impressive"

Prós: "Plane was fine"
Contras: "had to wait nearly an hour from departure lounge then on the plane before takeoff. Felt we were being herded like cattle and then left to stew in a holding room before allowed access to plane."

Prós: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Contras: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."

Contras: "Flight delayed by over 2 hours (19.05 flight)... Even the 20.30 flight left before us! Zero communication from ground staff, no food vouchers. Extremely poor!"

Prós: "Everything went well, got on plane quickly and had room for case above."

Contras: "We didn’t take it. Although it was scheduled for a 6:50 am departure it was delayed until noon and we would have missed our flight from London to the U. S. It was very hectic and frustrating trying to find another flight. We got NO help from ez-Jet. Luckily TAP Portugal was extremely helpful and we did make our Delta flight with lots of extra help from them."

Contras: "Five hour flight delay (7:00 to 13:15) which forced us to buy 2 new tickets to same destination same day on another airline as we would have missed our return flight to the US from Hearhrow otherwise. Totally unacceptable!"

Prós: "Easy checking in"
Contras: "Delays of 1.5hrs, slow food service onboard. Uncomfortable seats Typical easy jet"

Prós: "Crew were welcoming"
Contras: "Flight was full, noisy and one hour late"

Prós: "Staff were good. EasyJet kept us informed. There is a high degree of efficiency and you are treated as a paying passenger rather than cattle."
Contras: "Delays seem inevitable with EasyJet on the Belfast route. I can't remember the last time we had one that wasn't delayed by more than half an hour. The scheduled time is longer than any flight has taken, but I think this is actually a realistic approach given the probability of a delay. There is an issue with 2-3 year olds and seat belts - they are not allowed to travel on a parent's lap, but they can wriggle out a lap belt easily and so are unsecured."

Prós: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Contras: "כלום"

Prós: "Staff were lovely. Nice comfortable as can be flight."
Contras: "Children on the flight were irritating. Nothing to do with the staff or easyJet. But that was my only gripe but that can’t be helped."

Prós: "I liked the way I was treated when i went to drop my luggage."
Contras: "I think that when the customers buy ticket they expect to have meal included. At least I've felt that way. I hope you to improve this service."

Contras: "Cancelled flight"

Prós: "The plane departed and arrived on time. The onborad crew was fine as well."
Contras: "The ground staff of easyJet were horrible. During boarding, my girlfriend was instructed to fit a carry-on on the "bag size check thing" and it didn't fit (barely). We we're forced to open the bag and put some of the clothes on to make it fit (the most unnecessary thing, since we're carrying the same weight and volume on the plane anyway). If this was not bad enough, after that, we had to check in the luggage anyway because there was no space in the cabin (making the whole process of removing stuff from the luggage even more irrelevant since volume is no longer an issue). EasyJet goes out of their way to inconvenience its costumers so we are forced to pay more to not be harassed by the staff and their random policies. The flight itself: no leg room and no entertainment."

Prós: "Head Stewardarriving over 1 hr lare"

Prós: "Do atendimento das hospedeiras"
Contras: "De ir na cauda"

Prós: "Uma equipa excepcional, simpáticos e muito eficientes."

Prós: "spacious"

Prós: "Fast and cheap"
Contras: "All ok"