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Prós: "Crew was excellent, meals were excellent."
Contras: "More seating space but that won't happen."

Prós: "The crews are always awesome. The food great especially since they always have cherry juice, my favorite!"
Contras: "The flight was delayed, and then seemed rushed at call Last Call. Also the ear phone jack was a double that even the TA ones didn't quite fit. Glad it was an overnight flight and slept most of the way."

Prós: "The crew were friendly and responsive"
Contras: "N/A"

Prós: "Great movie selection during the flight. Most of the food was decent."
Contras: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."

Prós: "Food was really nice"
Contras: "Crew wasn't caring, poor service"

Prós: "It was good the service onsite the plane"
Contras: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."

Prós: "Food was good."
Contras: "Way too hot. It felt like we couldn’t breathe the first 90 minutes of the flight it was so hot. Then we kind of got used to it. Bathrooms were dirty and the whole plane smelled of pee. Awful experience."

Contras: "My bag didn’t come"

Prós: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Contras: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Prós: "Boarding, on time"
Contras: "Food can be better. Steward never brought the blanket and it was cold. Entertainment is not good and game did not work."

Prós: "Crew is amazing food is good plane is clean and comfortable"

Prós: "love the wine/food for, the long haul flights and a good selection of entertainment!"
Contras: "still dont get why plane seats can't br designed to be mildly comfortable."

Prós: "Do you like crying babies and kids running around the aircraft? If yes, then you would have loved this flight."
Contras: "Everything. This was the worst star alliance flight i have taken. No control over the passengers, and kids. Screaming children the entire flight. I was not able to sleep at all. They did not dim the lights until extremely late in the flight. Business class lights were dimmed several hours before economy. The staff at gate check-in was not helpful. My seating assignment was separated from my wife. I was told they could not move me. I was originally set to be seated next to a young mother and baby. I switched with her husband and another passenger to be seated next to my wife. Why do I need to arrange a seating assignment that should have been obvious? Plus they did not credit me with my mileage. Thanks, never again."

Prós: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Contras: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"

Prós: "Food was pretty good. There was a large selection of entertainment options which was nice. Crew seemed pretty friendly. USB and plug point are extremely nice."
Contras: "There isn't a lot of room in front of seats to place personal items. The cleaners did not so a good job, as trash was found in pockets."

Prós: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Contras: "Check-in was very slow."

Prós: "While my family and I were waiting for boarding in chairs in front of the gate, my little child falet down and had very minor cut with one blood sign and drop but first aid group came and made some tissue cleaning to the cut with detergent. They told me that medical report is required by the flight captain and this report will cost me 230 TL. I told them no need for their report but they told me that I may not travel and the male misbehaved againest my wife when she told him that no need for their medical assistant and he replied this is not your country. They sqwezed us at the last minute and my remaining family at the plane and they told me that I am not authorized to travel with my wife and small child. We are total of 9 passingers. We were only remaining at the lounge. I told them my remaining family are at plane and I must travel otherwize I am going to claime all charges againest Turkish airline. Finaly at last minute they let me board."

Prós: "Very nice. Food was decent, the airline attendants pleasant. Overall, I would fly with them again."

Prós: "Staff"
Contras: "Seats, food and service"

Prós: "Good entertainment system with lots of options."
Contras: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."

Prós: "Onboard food was good"
Contras: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."

Prós: "great crew and flight!"
Contras: "We would have loved to have been able to easily upgrade to business class but weren't able to."

Contras: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."

Prós: "Great food, great service and a wonderful experience in business class compared with most of the big European airlines. Will definitely fly again Turkish Airlines!"
Contras: "The business lounge in Istanbul was a great facility, but a little bit of upkeep will be a plus."

Contras: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"

Contras: "Boarding passengers were approved to board, directed to the jetway, and then stopped. We were all stranded, standing on the boardwalk for over 30 minutes. There was no seating and little air conditioning, and we were given no explanation for the long delay in boarding."

Prós: "Ground and air staff"
Contras: "Seats a bit too crowded"

Prós: "Crew service was amazing. 2 meals on the long trip, 1 meal on the short flight. Very satisfied"

Contras: "Very bad customer service It will be my very last flight with them"

Prós: "Horrible"
Contras: "Asked for a refund, Turkey is a hot spot for terrorism and Americans have been evacuated from this country. Airline would not refund or let me change names on my tickets. I will never deal with this airline again."

Prós: "The food was great!"
Contras: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."

Prós: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Contras: "I liked everything, no dislikes."

Prós: "Amenitied were great. We even arrived significantly early."

Prós: "food"
Contras: "the worst costumer service ever"

Prós: "\"
Contras: "The amount of security we had to deal with. I was searched 3 times and they decided to confiscate my laptop since the battery charger was dead."

Prós: "Limitations to 20 kg when travelling"

Prós: "My JFK to IST flight on Oct 21st, the plane was nice and new. The seats were comfortable and the entertainment was up to date. The food on this particular flight was good."
Contras: "According to the Turkish Airlines site they offer free accommodations to passengers who have over 10 hr layover in Istanbul if you are an economy passenger. I was under this impression that I would fall under this category because when I initially booked the ticket (JFK - IST - LIS and return LIS - IST - JFK) my layover back to JFK was 18 hours. Two weeks prior to leaving for my trip I received a notification saying that the layover will be extended to 34 hours. Seeing that my layover was extended, I thought that Turkish Airline would offer me accommodation for both nights. When I arrived to IST (10:30pm local time) I went to the Turkish Airline transfer desk in which they said they would not allow me to have the 2 nights accommodation. After about an hour and half of discussion they could only offer me one night accommodation and changed my flight to an earlier flight. The attendant who was serving me told me to wait by the kiosk until my name was called. At the 30 minute mark I tried to ask another kiosk attendant to see what the status was and he replied back in a very rude manner saying he has no idea what I'm referring to and that essentially was not his problem. After another hour and half of waiting and seeing other frustrated passengers going to the transfer desk and not being helped, I went on the queue to see what the status of my ticket was. They finally gave me my ticket and at this point it was close to 1am. Thankfully I did research before hand and under the assumption that I was going to spend a day in Istanbul, spent $20 and got a Turkish visa prior to my travel, which according the the turkish consulate website that you can no longer get a visa while in the airport. I finally reached the airport hotel at 2:30am but the airport shuttle was to arrive in 4 hours to shuttle all the passengers back. So not only did I deal with a rude staff, but I paid $20 to be in Turkey for about 4 hours in an airport hotel."

Prós: "The crew and the service. Plus the choices for entertainment"
Contras: "The chairs were really uncomfortable, I'm a young, healthy traveler, but my knees and back really hurt after this trip."

Prós: "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
Contras: "Everything was fine."

Contras: "Good floght"

Prós: "I Like the food and movies"

Prós: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"

Contras: "See above"

Prós: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."

Contras: "Terrible experience with Turkish airlines , I had a sick father who use oxygen machine and they make him to miss his plane to New York and make him wait for 6 hours for the next plane with no oxygen tube"

Prós: "Amazing crew. So friendly and helpful. Amazing food that I actually enjoyed. Great selection of movies, including new released and old classics. They also have this cool feature where you can watch your plane flying and landing with outside cameras."
Contras: "The bathroom wasn't maintained at all throughout the flight. Which usually isn't a big deal but on a 10+ hour flight they can get pretty nasty."

Contras: "Aggressive staff, terrible food"

Prós: "Everything! Voted best airlines in Europe for a reason!"
Contras: "Nothing! Everything was great"

Prós: "I do not like anything"
Contras: "They serve Turkish delight half of them get half not including me When I ask he told me you are sleeping .the time they serve she was air hostess how he can told I was sleeping point to be noted. Same thing they serve pouches I do not get.i will never fly this air line SOHAIL"

Prós: "Great Crew"
Contras: "It would have been better had we not had a delay of 50 Minutes"

Prós: "A340-600 is a wonderful plane, but economy is too cramped. The stewards do their job of feeding the "cattle", which lacks any personal service."
Contras: "The terminal updates of terminal and gate notifications were wrong! If we had followed your email and gone to T3, we could have missed our flight and be worn out from changing terminals."

Prós: "Food and crew were good"
Contras: "The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa."

Prós: "Comfortable seating, good food served by this airline"
Contras: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"

Prós: "Great service."
Contras: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."

Prós: "Plane was in good condition."
Contras: "Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping ."

Prós: "everything from the boarding and check-in process to in flight comfort."

Prós: "The crew was o.k."

Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Contras: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"

Prós: "On time, onwith excellent care by staff"
Contras: "The long walk on the airport for connecting flight"

Prós: "From stevards to comfort, everything was just perfect!"
Contras: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Quick flight. O ly 2 people per row. Bags did not get lost"
Contras: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Prós: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Contras: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."

Prós: "Short flight with swift and effective service"
Contras: "Nothing"

Prós: "The food and attention of personal crew"
Contras: "Delays in the itineraries and the entertainment system did not work well"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."

Prós: "Timing"
Contras: "Entertainment"

Prós: "good flight."
Contras: "Ran a timy bit late but staff was all very nice."

Contras: "Horrible customer service"

Prós: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Contras: "-nothing"

Prós: "The service."

Prós: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Contras: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."

Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."

Contras: "No room for my knees."

Prós: "Everything went well."
Contras: "Nothing."

Prós: "Friendly crew. Flight left on time"

Prós: "cleanliness, timely arrival and departure"
Contras: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."

Contras: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."

Prós: "Smooth ride. Almost made up some flight time......"
Contras: "No entertainment, Two hour delay......almost missed our connecting flight."

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Thank goodness the movies were good."
Contras: "Had to wait in 5 lines before someone could check our bags. no organization at boarding time. Just a free for all."

Prós: "Same as above"
Contras: "More movie choices. The food choices this time we're not as good."

Prós: "The service and food was excellent"
Contras: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"

Prós: "The crew were friendly, respknisbe and professional, while the food was tasty. We were on time and kept well informed along the way. The movie selection was good and the touch screens were some of the best in terms of image quality and responsiveness I've seen aboard a plane."
Contras: "Space and comfort. Lufthansa is joining too many airlines in figuring out the exact minimal space a human needs to be able to be seems hurtling through the air. This leads to cramped, tight spaces with little to no freedom to shift your body. Because of this limited space, seats can only recline so far and leave one uncomfortable, though that angle is enough to create even less space for the person behind you or for you, when faced with a reclining front neighbor. So, minimal benefit of minimal recline and maximum discomfort caused for that minimal gain."

Contras: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"

Prós: "Houve atrasos mas saídas"

Prós: "Good plane"
Contras: "No entertainment on board of the aircraft"

Contras: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."

Contras: "They lost the luggage for nearly all the passengers on the flight. I don't know how it happened, but they "forgot" to load suitcases for over 100 people, and they never even told us. We all just waited for our luggage at the baggage claim and only after we all complained that our luggage was missing did we find out that none of it made it to our destination. Now, we're without luggage for 2 of our 7 days in Italy."

Prós: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Everything was pretty good. Except for the seats."
Contras: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Boarding was efficient and the crew were nice."
Contras: "the seating is horrible. it was the tightest seating I've ever experienced."

Prós: "Nice crew, good food."
Contras: "Both bathroom were not working in business class area."

Prós: "Great atmosphere, crew was excellent!"
Contras: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."

Contras: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Prós: "Food was great, enjoyed watching videos, staff very profession and friendly."
Contras: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Prós: "Excellent crew, good food & movie selection."

Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Prós: "Yes"
Contras: "Everything was good"

Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"

Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"

Contras: "Don’t be late"

Contras: "Not being 1 hour late"

Prós: "Crew were great"
Contras: "Refreshments"

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."

Prós: "Like the overall KLM experience"
Contras: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Contras: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Contras: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Contras: "The flight was cancelled and had to be rerouted on United Airlines."

Contras: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Prós: "Flight duration"
Contras: "Very stingy with the drinks Cramped seats"

Prós: "Efficient boarding system, clearly signposted. Professional staff"

Contras: "Still waiting to board after missing this connection had to be booked on another airline"

Prós: "Flying with KLM is a pleasure"

Prós: "Comfortable and well laid out seat area"
Contras: "Food was a little substandard for business class"

Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Prós: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contras: "That it didn’t happen."

Prós: "Friendly in-flight personell"
Contras: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Prós: "Great"
Contras: "Great"

Prós: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contras: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Contras: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Contras: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Prós: "on time, and with snow"

Prós: "Crew was very helpful.food"
Contras: "Food was not upto the mark."

Contras: "Two hours delay in the start."

Contras: "suitcase didn't turn up, although connection was quite tight"

Prós: "That we didn’t crash"
Contras: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Prós: "Eveything is well arranged"
Contras: "Nothing"

Prós: "I really like the spaciousness, the plug ins and general service"
Contras: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "The cabin crew, the flight and communication and the cleanliness of the plane."
Contras: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Contras: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Prós: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Contras: "What is there not to like about KLM? I cannot find anything."

Prós: "quick boarding, responsive Airline stewardess, very polite."
Contras: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Contras: "The clarity about baggage fees, really unclear and very expensive."

Contras: "O uso de mascara não foi obrigatório"

Prós: "Yes, it was comfortable and they r nice."
Contras: "Ummmm delayed both flights were delayed, it was annoying"

Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"

Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"

Prós: "Excelente"

Contras: "O voo partiu com um atraso superior a 1 hora"

Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"

Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"

Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"

Contras: "Pontualidade e simpatia"

Contras: "Um atraso muito nenor"

Contras: "Pouca experiência da tripulação"

Contras: "Ontem tripulação pouco experiênte"

Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"

Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"

Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."

Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."

Prós: "Pontualidade"
Contras: "Nada de mau a apontar"

Contras: "Atraso"

Prós: "All good"
Contras: "Boarding slightly convoluted but ok"

Contras: "Vôo com atraso."

Contras: "Food was terrible ! Please change the menu ...."

Contras: "Atraso de 1h30m"

Prós: "chegar a horas"
Contras: "comida"

Prós: "Nada"
Contras: "Tempo espera"

Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"

Contras: "Delay and food - terrible"

Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"

Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"

Contras: "It was nice to get a snack but the quality was mediocre."

Contras: "Atraso do voo, mais de 5 horas de atraso para a hora de chegada prevista, com uma espera de mais de 2 horas dentro do avião"

Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"

Contras: "Voo atrasado mais de 3h ! Muito mau com mudanças constantes de hora"

Contras: "Atraso de 3h e meia, isto não é normal!"

Contras: "Conforto"

Contras: "I was dehydrated because I could barely get enough water to drink"

Prós: "The service appeared to be good but everything was rationed"

Contras: "Atrasado como sempre... uma vergonha"

Contras: "Delay as always with TAP"

Prós: "Nada"
Contras: "Atraso de 2 horas. Lugares mais apertados que companhias Lowcost. Em geral bem pior que Ryanair."

Contras: "cerca de 35 minutos de atraso, num voo de 1 hora. porque o aviao chegou atarsado do voo anterior porque o congestionamento no aeroporto forçou a uma espera de 15 minutos na pista."

Contras: "O facto de o voo ter atrasado 1h, e na altura do embarque, em vez de chamarem por ordem da fila, chamarem pelo tipo de bilhete (não contando com embarques prioritários)."

Contras: "Not getting new business configuration"

Contras: "Mais uma vez atrasou 1 hora"

Contras: "Delay one hour"

Contras: "Bags didn’t arrive"

Prós: "The stewards and stewardessen were very professional and friendly"

Contras: "Legroom is getting more and more short. Delays are the motto within TAP. THis time, more than one hour at departure and more than 15 minutes waitinmg for a stand on arrival."

Prós: "Mesmo com aviões pequenos viajar na Tap é sempre um prazer."