Excelente localização. Belo hotel
Localização do serviço equipe extremamente simpática ótimo
Quartos limpos. Acesso fácil ao calçadão do rio. Todos os funcionários eram prestativos e simpáticos Nada
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Excellent hotel near the heart of the riverwalk.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Location is great Could not accommodate our truck - had to park off site.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
Near Convention Center. Bathroom was not clean.
How close it was to the river walk. The smell on our floor and room size.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
The room was small and we couldn't even upgrade
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
Muito boa localização Sem ar-condicionado nos corredores, o ar-condicionado do quarto não funcionou direito. Precisa ser atualizado com certeza.
A equipe e os quartos
Excelente localização e eu gostei do rústico do lugar. O leitor de cartão na porta não funcionou bem. Levou pelo menos 10 tentativas antes que ele realmente abriu a porta. O tapete não é o maior. Têm de pagar para Wifi.
Ambiente "natural" e localização agradáveis Amei a opção da suíte Estacionamento com manobrista muito caro e não tem a opção de estacionar sozinho Opções de serviço de quarto e outras opções de lanche ruins Sem varandas ou janelas para abrir Ventilação ruim nos quartos Piscina pequena e banheira de hidromassagem quebrada
Muito limpo, ótima localização, funcionários simpáticos,
A equipe foi muito simpática e acolhedora! A taxa para estacionar no hotel era ridícula, US$ 36 por noite.
Proximidade ao centro da cidade. O facto do preço final não coincidir com o preço que está na reserva do booking.com. O serviço de pequeno almoço continental é muito caro. Limpeza do quarto é má; muitos insectos. Quarto bastante ruidoso. Elevadores congestionadas continuamente.
O hotel tinha quartos amplos e muito limpos. A equipe foi muito útil e amigável
O ar-condicionado no quarto não ficava abaixo de 23 graus. Quente demais para dormir confortavelmente.
Amamos este hotel! Amei a sensação de vintage. A equipe foi excelente!
Excelente localização. Lugar muito agradável para ficar. É a nossa segunda vez e vamos voltar. Foi a cama de hotel mais desconfortável em que eu já dormi.
A localização é excelente As camas são muito estreitas. Ar condicionado saiu uma noite. Felizmente, foi reparado no dia seguinte.
Gostamos da localização tanto !! Apenas para além da Alamo, e o hotel está muito bem preservado !! Você pode ver a idade do hotel nos quartos! O banheiro era muito pequeno mas útil. O manobrista é no lado caro !!
A equipe foi muito simpática
Adorei o serviço e a equipe simpática. Me senti em casa estando longe de casa. Tinha poeira na máquina de café. Eu bebo muito café. E tinha poeira no balcão, espelhos, prateleiras, casa de banho. Mas não estava grudada... O pote de café precisa ser limpo todos os dias.
Belo edifício, quartos limpos e localização perfeita Taxa de estacionamento um pouco cara, USD 25
A localização foi ótimo. A equipe foi amigável. Preço moderado considerando sua localização (coração de centro). Chuveiro foi armazenada.
Localização, preço, equipe
Excelente localização e instalações. A equipe lidou muito bem com uma falta de energia que durou horas. Ótimo café da manhã e conveniência para muitas atividades e eventos. O aquecimento era barulhento durante toda a noite, ligando e desligando. A falta de energia de hora que durou horas na manhã de sexta-feira foi um incômodo tolerável.
Quartos agradáveis que parecem ser recentemente remodelado. Ótimo café da manhã completo todas as manhãs. Muito centralmente localizado perto do Alamo e Riverwalk. Os funcionários são muito gentis e muito útil. Us$ 25 taxa de estacionamento por noite
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
A localização, a equipe, o ótimo café da manhã e o quarto confortável Nada
Eu gostei da simpatia dos funcionários, a atenção da equipe sempre disposta a ajudar. A camareira Hilda manteve nosso quarto limpo e muito organizado. Fiquei feliz com a minha experiência. Era uma excelente localização bem à beira-rio.
The beds were very comfortable. Clean and modern. the bathroom toiletries great quality. Close to the airport but no airplane noise. Great price. No continental breakfast.
I only paid $70 for two nights which felt like a steal. The pool is great and its a very nice hotel by appearance. You do have to pay for the breakfast but with all the great areas to eat nearby you dont need to worry about that. Very close to a mall and whataburger and in n out are short drives if you want a late burger. One of the elevators did not work properly. But many elevators can be used. I also felt like the pool closed a little early considering at night it had beautiful lights that iluminated the pool. Could have been very romantic- but since it closed so early it felt somewhat pointless.
location, comfort and cleanliness. room we stayed in had issues with room door. every 10 min or so made a horrible noise kept waking us up. room service supposedly serves breakfast till 10:30pm but when we ordered room service at 9:30pm they said they were out of breakfast food???? probably will not stay again I expected more from a top of the line hotel
The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.
Quite Bathroom was not as clean as expected.
Beds were very comfortable and the staff was extremely friendly and accommodating. Clean rooms. Didn't have the room that we booked (same day) available, even tho it was listed online. Bathroom was a bit small.
Convenience, close to airport. Has a restaurant Noise level of doors slamming all night.
Convenient drive back and forth to Trinity Comfortable beds and good shower head Easy check-in/out Noisy in the halls early in the morning Hotel's buffet breakfast over-priced for what you get Hotel's restaurant staff not as attentive as the rest of the hotel staff
We booked room great location to North Star mall. We went to concert at Alamo dome actually lot closer to venue . Great stay except when we arrived they'd didn't have any more king size beds . They offered to give money back. Told them did not have time to look fr another hotel. They gave us complimentary. Greatest burnt tickets and we received double bed queen. Other than that was angriest stay .
Gym Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.
The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.
Room was comfortable and clean. Staff responded quickly to issues, particularly the technician in charge of room TVs.. 4 PM check in time.
A vista e o serviço de atendimento ao cliente foi ótimo! Sem microondas ou frigorífico. Não muito limpo. Encontrado cabelo na nossa cama e algumas toalhas. Mofo no chuveiro e na pia.
O buffet de pequeno-almoço foi um excelente valor. Ótimas opções de alimentos frescos e realmente frutas frescas! Primeiro quarto tinha uma forte Lysol - gostaria odor. Eles facilmente e imediatamente mudou meu quarto.
Quartos limpos e atualizados. Os banheiros poderiam utilizar para ser renovado alguns. Ou pelo menos limpo o azulejo
Localização no calçadão do rio A limpeza do quarto foi uma decepção
Manobrista foi de US $ 35 ... deveria ter sido incluída com o hotel
Localização e arquitetura A recepção não é boa. Na chegada fizeram-nos esperar até ás 15 horas para nos dar um quarto, num hotel que estava vazio. Extraviaram uma encomenda entregue e assinada como recebida, que depois apareceu graças à intervenção do gerente.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
Valet, Joe, was very helpful and friendly.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
O hotel tem muitas vagas de estacionamento. O lobby e as áreas da piscina são lindos. O nosso quarto era muito agradável e confortável. A roupa de cama e as toalhas eram de alta qualidade, e a cama era confortável. Os funcionários com que tive contato eram bons. Eu não comi no restaurante mas ele parecia agradável. Tem uma loja de conveniência bem abastecida no lobby. Não ter Wifi é o único contra em que pude pensar.
A equipe foi super amigável e muito útil.
USD 70 para estacionar à noite? No mesmo hotel em que você reservou os quartos? Isso é extremamente caro.
Piscina estava um pouco suja
Bem satisfeitos, verdadeiros profissionais em todo o redor.