Hotéis em Far West Side, San Antonio

ordered towels...never came spa/steam room "closed" on the days I was staying!!! no weights in the weight room on tap beer was sour out of steak!! tried to check in at 3:40...no rooms??? That was ridiculous..made to wait until exactly 4pm out of marshmallows! Can't even pay cash for smores..must charge to a credit card?? smores should be provided FREE staff was not concerned or urgent about anything!!

The amenities of this well laid out hotel were everything that I would have expected from a Hilton spa and hotel. From the fire pit seating areas and heated pools to the decor and spacious rooms, I very much enjoyed the hotel itself. First. We arrived at almost 1pm to find that we were not able to check in. No rooms were ready. Next. The staff. It seemed that there were as many trainees as there were experienced staff (not very many of either). At the bar restaurant, there was only one experienced server. She was great and did the best with what she had. However, she couldn't keep up with everyone in the restaurant and train a new person, too. It took a very long time to get our food (some good, some not good) and drinks and there wasn't more than 20 people in the restaurant. I can only imagine how understaffed the kitchen was as well (we were there for about 2.5 hours). The breakfast restaurant seemed to suffer from the same lack of trained, attentive staff. The housekeeping staff were noisy and yelled down the hall to each other in the morning. Not professional at all.

The hotel is quite nice and the rooms are really good. Is located in a easy to get location and near a lot of POI. The staff is the worst I have seen in my life. Housekeeping didn't leave towels in the room and not only one day but several days and more than 1 room that my family had for our stay, I told these to the people on the reception but I don't know if they didn't do anything or the housekeeping didn't understand. The firt day we had breakfast at the hotel but since it was so slow and bad the rest of the days we decided to go out. Even the bar was lame and closed like 9 pm. I think the rooms and the hotel is good but has the worst manager I have seen in mi life.

There were roaches and grasshoppers in the room and no towels in the restroom

The bed was super comfortable. There was people outside listening to loud music, drinking, and smoking. Also there was a man outside walking around trying to sell drugs.

I liked the location relative to the airport. Unhelpful staff, defective amenities like computer and printer, bad part of town so stay in hotel. Bad smell in restroom plumbing. Broken ironing board but good iron. Uncomfortable beds, like they've been used as trampolines. Overall dirty appearance.

Nothing. Smelled like mildew in the room. Towels and sheets clearly old and need to be replaced. Cockroaches in the bathroom.

Not enough towels, i seen a few roaches, need new carpet, does not smell fresh, AC units barely work, it just need a complete remodeling.

Location Attitude

Nothing Lack of cleanliness. The smell The room The bed. The bathroom. The shower. The breakfast. The entrance The hallways The staff.

Room was dirty. Bathroom not cleaned. Not enough towels. For breakfast the milk was rotted and it was only muffins or toast to eat. A few very small apples also n but not enough for all four of us.

Nothing Poor service and the place was felty and smell really bad Worst experience ever

clean room room was not ready at 4pm, several people were waiting. staff did not seem to be trained and appeared lost. no bed options, only queen and a roll-a-way was an extra $20.00.

They charge me an extra $10 and i dont know why i feel disappointed