Quer guardar como a sua moeda permanente, ou apenas nesta visita?
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Excellent hotel near the heart of the riverwalk.
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
The room was small and we couldn't even upgrade
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Near Convention Center. Bathroom was not clean.
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
How close it was to the river walk. The smell on our floor and room size.
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
Nice room right on the riverwalk parking was a big issue and expensive
I got an upgrade to another room and it was awesome there on out
The river walk A little expensive for the small room
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
Staff, service, room, and the hospitality was awesome.
No free wifi
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Excelente localização e instalações. A equipe lidou muito bem com uma falta de energia que durou horas. Ótimo café da manhã e conveniência para muitas atividades e eventos. O aquecimento era barulhento durante toda a noite, ligando e desligando. A falta de energia de hora que durou horas na manhã de sexta-feira foi um incômodo tolerável.
A equipe foi muito simpática
Quartos agradáveis que parecem ser recentemente remodelado. Ótimo café da manhã completo todas as manhãs. Muito centralmente localizado perto do Alamo e Riverwalk. Os funcionários são muito gentis e muito útil. Us$ 25 taxa de estacionamento por noite
Localização, preço, equipe
O hotel tinha quartos amplos e muito limpos. A equipe foi muito útil e amigável
Proximidade ao centro da cidade. O facto do preço final não coincidir com o preço que está na reserva do booking.com. O serviço de pequeno almoço continental é muito caro. Limpeza do quarto é má; muitos insectos. Quarto bastante ruidoso. Elevadores congestionadas continuamente.
Overall clean Downtown and river walk location. Valet parking should be part of the overall expense. Coffee machine wasn't maintained. Mini bar wasn't inexistent however an offer sheet is advertised.
Room, location, close to activities All good
Excellent hotel with a nice view of the Riverwalk. The room and restaurant were first class and the staff was very helpful. Well worth the money The only problem we saw was around the pool where there was debris and refuse but there were also a lot of inebriated people there when we got there which might account for stuff on the ground and in the pool.
Beautiful room friendly staff
Great Stay! Room was clean, spacious, and beds were comfortable.
Yes The view
I thought the location would have been closer to the river walk
Close to downtown Internet connection was terrible. Mold coming out of our AC. No ice machine on our floor. Carpets were dirty. Bed was not so comfy.
The price was right. The place was worn and old, the facilities need a considerable upgrade. Also, the site, though near the Riverwalk, isn't as close as it seems from the description, and is in a bit of an industrial neighborhood. The hotel was also understaffed, and there were long wait times for any service at the front desk, especially close to checkout time.
Fairly convenient location, within a short walk of market Square, slightly longer walk from Alamo. Heavily stained carpet, hair in bathtub, dirty toilet, peeling wallpaper. Needs updating and throrough cleaning.
Clean, friendly. I was happy with our stay. There wasn't any continental breakfast available...
The staff was nice except for housekeeping. The location was nice. Parking was good. Housekeeping staff were rude. The pool was dirty, the rooms are poorly ventilated. Woke up and everything in the room was damp. The carpets in the room were nasty and stained. The staff started vacuuming the hallways at 9:30 at night while my kids were sleeping. The kiddy pool tile was crumbling.
Got there about 11 am. Had a nice clean room ready for use. Staff was friendly. Had a free shuttle to take use to the river walk so we were save in an area we did not know. Not thing. Everything was great
The staff was friendly and very helpful Internet was difficult to login to and wasn't a very good connection
Free parking and shuttle service were very pleasant surprises based on previous stays in San Antonio. Loooong walk to our room
I thought that the facility was clean and comfortable. Staff that we encountered were all pleasant. We visited during remodeling so check-in was a bit odd. I also thought the shuttle service was a bit weak. There are so many places to travel in San Antonio that market square seems like an irrelevant spot to travel too being that it is only 2 blocks away.
It was the best The fact it was so clean and friendly !!!
Bed&linens were very clean and comfy. 4 pillows per bed! The staff was friendly from the front desk, to restaurant, to the maintenance guy who brought us pool towels. I was traveling my myself but had a couple friends visit to use the pool and it was great. Lots of families, but quiet rooms can't hear other guests Hot tub bubbles were broken.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
Localização e arquitetura A recepção não é boa. Na chegada fizeram-nos esperar até ás 15 horas para nos dar um quarto, num hotel que estava vazio. Extraviaram uma encomenda entregue e assinada como recebida, que depois apareceu graças à intervenção do gerente.
Manobrista foi de US $ 35 ... deveria ter sido incluída com o hotel
Location Bathroom was filthy, the food in the restaurant was terrible
- At $230 a night it was a below average hotel.
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
Valet, Joe, was very helpful and friendly.
relação custo beneficio
O quarto e as camas sao bastante confortáveis. O hotel é bem localizado, limpo e os funcionários sao prestativos. O café da manha é muito básico. Os itens descartáveis e a comida processada dao a sensaçao que o café da manha é servido em uma loja de posto de gasolina e nao em um hotel. O lobby do hotel é pouco atrativo, e a decoraçao deixa a desejar.
the front desk was very welcoming, helpful and fun to interact with. Even remembered my name throughout my 3 day stay. No bags in the ice buckets. Elevator felt rickety and other customers were mentioning it too. Housekeeping wouldn't clean our room first day. Travelmate wasn't feeling well but HK cart was out there in the afternoon. She would only leave us towels
location bathroom door could not be opened or closed completely when sofa bed was pulled out
Was perfect for the price and what we were doing. The noise level from La Villita was very apparent. There was a concert going on, so I am sure it's not always like that. And there were people talking right outside our window that we could hear and we were on the 3rd floor. Parking is now 15/night.
Staff was incredibly professional and friendly. paid parking
loved the ease to get to the convention center and to the main riverwalk area. loved my small fridge in room. perfect for water and other items I brought with me. did NOT like arriving to find out that as of Aug 15 2016 they are now charging $15/night for parking :( They 'say' they have a restaurant on sight. they will serve you a hot flat bread and and a few other items- its not a sit down, waited, on restaurant
It is a great location, the staff was friendly and responsive, and the 24/7 food/beverage menu is a real plus. The bathroom was TINY and there was no vent fan, so it got very stuffy. Also, having to pay for parking in a surface lot is a little silly. Parking permits are issued at checkin and the lot is by permit only, so charging to park is simply a sneaky add-on.
This guest did not leave comments about this hotel.
Room itself was spacious. Staff was very friendly and professional. Restroom was very tiny. Door kept rubbing on the toilet. Difficult to exit the restroom/shower when you were inside. And there was a hidden parking fee when you check in. Online it clearly said 'Free Parking'. Will not stay there again.
The rooms are very spacious, clean and comfortable and the staff was very friendly. Though it is on the Riverwalk it is not on the main section were all the activity is. There is a bit of a walk to get to the restaurants and shops.
Clean well laid out rooms with free wifi, comfortable beds and furniture nice decor, great water pressure and wonderful air conditioning! This hotel snuck a $15 a day parking charge BEYOND my room rate, into a unique invoice, automatically charged my credit card, and slid it under my door on the last day of my stay without even consulting me about it. Very unprofessional.
Well maintained and clean. Breakfast was great. No problems or complaints.
Kind courteous staff. Great complimentary breakfast. Hotel at good location for River Walk which is directly behind it.