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I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Excellent hotel near the heart of the riverwalk.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
How close it was to the river walk. The smell on our floor and room size.
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
Near Convention Center. Bathroom was not clean.
Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!! We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by. All and all...great place to stay!
Good location and friendly staff Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.
Love the balconies over the river walk, historic character of the building and that it's pet friendly. Enjoyed listening to the church bells in the pool court yard (we were there on Easter Sunday morning). Had to pay for wifi. Verizon cellular service barely worked in our room, cell & text functioned poorly, data did not work, so we did not have internet access during our stay.
This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation. I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction. Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you. Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.
Very nice location no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.
Great location and I liked the rustic feel of the place. The card reader on the door did not work well. Took at least 10 tries before it actually opened the door. The carpet isn't the greatest. Have to pay for wifi.
Everything. Breakfast on the riverwalk, emaculate rooms, stylish old style bar with knowledgeable bar tender. If you hear the alarm, call the front desk. It's a parking garage across the street. They don't own it. It shuts off quick, but the front desk won't hear it, so call them .
The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay. The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.
Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark. The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.
Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.
Staff and rooms
Courteous and friendly staff. Personal attention to each patron. Well maintained rooms and facility. Atmosphere is great.
Staff, service, room, and the hospitality was awesome.
Nice room right on the riverwalk parking was a big issue and expensive
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
The river walk A little expensive for the small room
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
No free wifi
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
I got an upgrade to another room and it was awesome there on out
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Localização, preço, equipe
Excelente localização e instalações. A equipe lidou muito bem com uma falta de energia que durou horas. Ótimo café da manhã e conveniência para muitas atividades e eventos. O aquecimento era barulhento durante toda a noite, ligando e desligando. A falta de energia de hora que durou horas na manhã de sexta-feira foi um incômodo tolerável.
Quartos agradáveis que parecem ser recentemente remodelado. Ótimo café da manhã completo todas as manhãs. Muito centralmente localizado perto do Alamo e Riverwalk. Os funcionários são muito gentis e muito útil. Us$ 25 taxa de estacionamento por noite
Proximidade ao centro da cidade. O facto do preço final não coincidir com o preço que está na reserva do booking.com. O serviço de pequeno almoço continental é muito caro. Limpeza do quarto é má; muitos insectos. Quarto bastante ruidoso. Elevadores congestionadas continuamente.
Yes The view
Great Stay! Room was clean, spacious, and beds were comfortable.
Beautiful room friendly staff
Room, location, close to activities All good
Excellent hotel with a nice view of the Riverwalk. The room and restaurant were first class and the staff was very helpful. Well worth the money The only problem we saw was around the pool where there was debris and refuse but there were also a lot of inebriated people there when we got there which might account for stuff on the ground and in the pool.
I thought the location would have been closer to the river walk
Close to downtown Internet connection was terrible. Mold coming out of our AC. No ice machine on our floor. Carpets were dirty. Bed was not so comfy.
Got there about 11 am. Had a nice clean room ready for use. Staff was friendly. Had a free shuttle to take use to the river walk so we were save in an area we did not know. Not thing. Everything was great
Fairly convenient location, within a short walk of market Square, slightly longer walk from Alamo. Heavily stained carpet, hair in bathtub, dirty toilet, peeling wallpaper. Needs updating and throrough cleaning.
Clean, friendly. I was happy with our stay. There wasn't any continental breakfast available...
Free parking and shuttle service were very pleasant surprises based on previous stays in San Antonio. Loooong walk to our room
The staff was friendly and very helpful Internet was difficult to login to and wasn't a very good connection
The staff was nice except for housekeeping. The location was nice. Parking was good. Housekeeping staff were rude. The pool was dirty, the rooms are poorly ventilated. Woke up and everything in the room was damp. The carpets in the room were nasty and stained. The staff started vacuuming the hallways at 9:30 at night while my kids were sleeping. The kiddy pool tile was crumbling.
I thought that the facility was clean and comfortable. Staff that we encountered were all pleasant. We visited during remodeling so check-in was a bit odd. I also thought the shuttle service was a bit weak. There are so many places to travel in San Antonio that market square seems like an irrelevant spot to travel too being that it is only 2 blocks away.
The price was right. The place was worn and old, the facilities need a considerable upgrade. Also, the site, though near the Riverwalk, isn't as close as it seems from the description, and is in a bit of an industrial neighborhood. The hotel was also understaffed, and there were long wait times for any service at the front desk, especially close to checkout time.
It was the best The fact it was so clean and friendly !!!
Bed&linens were very clean and comfy. 4 pillows per bed! The staff was friendly from the front desk, to restaurant, to the maintenance guy who brought us pool towels. I was traveling my myself but had a couple friends visit to use the pool and it was great. Lots of families, but quiet rooms can't hear other guests Hot tub bubbles were broken.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
Localização e arquitetura A recepção não é boa. Na chegada fizeram-nos esperar até ás 15 horas para nos dar um quarto, num hotel que estava vazio. Extraviaram uma encomenda entregue e assinada como recebida, que depois apareceu graças à intervenção do gerente.
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
Location Bathroom was filthy, the food in the restaurant was terrible
- At $230 a night it was a below average hotel.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
Valet, Joe, was very helpful and friendly.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
relação custo beneficio
O quarto e as camas sao bastante confortáveis. O hotel é bem localizado, limpo e os funcionários sao prestativos. O café da manha é muito básico. Os itens descartáveis e a comida processada dao a sensaçao que o café da manha é servido em uma loja de posto de gasolina e nao em um hotel. O lobby do hotel é pouco atrativo, e a decoraçao deixa a desejar.
location bathroom door could not be opened or closed completely when sofa bed was pulled out
This guest did not leave comments about this hotel.
The rooms are very spacious, clean and comfortable and the staff was very friendly. Though it is on the Riverwalk it is not on the main section were all the activity is. There is a bit of a walk to get to the restaurants and shops.
Staff was incredibly professional and friendly. paid parking
Clean well laid out rooms with free wifi, comfortable beds and furniture nice decor, great water pressure and wonderful air conditioning! This hotel snuck a $15 a day parking charge BEYOND my room rate, into a unique invoice, automatically charged my credit card, and slid it under my door on the last day of my stay without even consulting me about it. Very unprofessional.
loved the ease to get to the convention center and to the main riverwalk area. loved my small fridge in room. perfect for water and other items I brought with me. did NOT like arriving to find out that as of Aug 15 2016 they are now charging $15/night for parking :( They 'say' they have a restaurant on sight. they will serve you a hot flat bread and and a few other items- its not a sit down, waited, on restaurant
Kind courteous staff. Great complimentary breakfast. Hotel at good location for River Walk which is directly behind it.
The hotel was very modern and clean. The staff was very responsive. I liked the fact that the sink and the shower area was separated. Nice large rooms. Free parking. The breakfast was good. Although the shower itself was really nice and large, the bathroom itself was rather small. The hotel is on the Riverwalk, it is on the unused portion of the river. The portion of the Riverwalk that has the shops and restaurants is about 2 blocks away.
Well maintained and clean. Breakfast was great. No problems or complaints.
the front desk was very welcoming, helpful and fun to interact with. Even remembered my name throughout my 3 day stay. No bags in the ice buckets. Elevator felt rickety and other customers were mentioning it too. Housekeeping wouldn't clean our room first day. Travelmate wasn't feeling well but HK cart was out there in the afternoon. She would only leave us towels
Professional Staff, comfortable bed The view of the River was bland. The main thing is I forgot my Bose Soundlink to listen to my music. No biggie, I'll just get some on the TV, it cost $10, ok I paid the $10, they had 6 genres of music.
It is a great location, the staff was friendly and responsive, and the 24/7 food/beverage menu is a real plus. The bathroom was TINY and there was no vent fan, so it got very stuffy. Also, having to pay for parking in a surface lot is a little silly. Parking permits are issued at checkin and the lot is by permit only, so charging to park is simply a sneaky add-on.