I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Excellent hotel near the heart of the riverwalk.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Localização do serviço equipe extremamente simpática ótimo
Excelente localização. Belo hotel
Quartos limpos. Acesso fácil ao calçadão do rio. Todos os funcionários eram prestativos e simpáticos Nada
Muito limpo, ótima localização, funcionários simpáticos,
Ambiente "natural" e localização agradáveis Amei a opção da suíte Estacionamento com manobrista muito caro e não tem a opção de estacionar sozinho Opções de serviço de quarto e outras opções de lanche ruins Sem varandas ou janelas para abrir Ventilação ruim nos quartos Piscina pequena e banheira de hidromassagem quebrada
A equipe foi muito simpática e acolhedora! A taxa para estacionar no hotel era ridícula, US$ 36 por noite.
A equipe e os quartos
Excelente localização e eu gostei do rústico do lugar. O leitor de cartão na porta não funcionou bem. Levou pelo menos 10 tentativas antes que ele realmente abriu a porta. O tapete não é o maior. Têm de pagar para Wifi.
Muito boa localização Sem ar-condicionado nos corredores, o ar-condicionado do quarto não funcionou direito. Precisa ser atualizado com certeza.
Excelente localização. Lugar muito agradável para ficar. É a nossa segunda vez e vamos voltar. Foi a cama de hotel mais desconfortável em que eu já dormi.
Gostamos da localização tanto !! Apenas para além da Alamo, e o hotel está muito bem preservado !! Você pode ver a idade do hotel nos quartos! O banheiro era muito pequeno mas útil. O manobrista é no lado caro !!
Amamos este hotel! Amei a sensação de vintage. A equipe foi excelente!
A localização é excelente As camas são muito estreitas. Ar condicionado saiu uma noite. Felizmente, foi reparado no dia seguinte.
Eu gostei da simpatia dos funcionários, a atenção da equipe sempre disposta a ajudar. A camareira Hilda manteve nosso quarto limpo e muito organizado. Fiquei feliz com a minha experiência. Era uma excelente localização bem à beira-rio.
A localização, a equipe, o ótimo café da manhã e o quarto confortável Nada
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
Valet, Joe, was very helpful and friendly.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
Boa localização no centro, perto do calçadão do rio O quarto e o banheiro eram muito pequenos.
Piscina estava um pouco suja
USD 70 para estacionar à noite? No mesmo hotel em que você reservou os quartos? Isso é extremamente caro.
A equipe foi super amigável e muito útil.
Bem satisfeitos, verdadeiros profissionais em todo o redor.
Perto do calçadão do rio
O quarto e as camas sao bastante confortáveis. O hotel é bem localizado, limpo e os funcionários sao prestativos. O café da manha é muito básico. Os itens descartáveis e a comida processada dao a sensaçao que o café da manha é servido em uma loja de posto de gasolina e nao em um hotel. O lobby do hotel é pouco atrativo, e a decoraçao deixa a desejar.
O estacionamento coberto e a localização. Sem itens de conveniência disponíveis para compra. Eu precisava de água destilada para a minha máquina de respirar CPAP.
relação custo beneficio
Perto de tudo
This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!
The staff initially was friendly and courteous but eventually that was not the case. The staff we not able to fix the problems with the rooms. They were rude and annoyed with our multiple calls for assistance just getting into the rooms due to the door not accepting any of the 9 cards that were created for the one room. I would do a trip to a holiday Inn again, just not this location
Nothing. Didn't even stay there I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience
I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay
The convenience to the river walk was nice. The staff is very friendly and helpful. No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.
Sleeping in the bed. The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.
The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary. Not a thing!
The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful. No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.
Ample parking Small bathroom
Everything from the friendly staff to the hotel room. Right as we arrived the staff welcomed us with a friendly smile. The room was spacious and clean. The bed was my favorite, right as I hit the bed I was out. Very, very comfortable! I would recommend this hotel to all my family and friends.would definitely stay again. The bathroom was to small.
Pool area , 24/7 menu, staff very friendly helpful My shorts went to the laundry bin w pool towels and never resurfaced...many inquiries to the staff, no results They have 2 elevators, one out of order 4/5 days I stayed.
The service was very good, Thanks
Room had plenty of room. Breakfast was good and varied each day. Bathroom a little small
Free breakfast Comfy beds Free parking 10 mins max walk to the Riverwalk Shower doors Breakfast long lines. Customer Service during breakfast times.
The king bed was amazing! Right on the river No hot tub
Staff took care of everything. In your room within 10 minutes. Just a walk away from river walk restaurants.
By far the best hotel and spa in San Antonio. Extremely polite and helpful staff.
The Bathtub was VERY nice and clean!
1.The comfort and decor of the rooms and lobby; 2. the valet staff was excellent; 3. we enjoyed the restaurant on the Riverwalk; 4. I was pleased to receive a phone call from the security dept upon our return informing us about an item we left in the room and appreciated the offer to mail it to us; 5. the butter cream solution you gifted us with upon our arrival along with the glasses of champagne, were a welcome treat. 1.valet parking rae of $32 per day would dissuade us from staying there again; 2. the dirty champagne glasses from our stay the first night were never removed from the room during our two night stay; 3. I made arangements to have my hair done with the same stylist who had done my daughter's hair but she accepted an appointment with someone else which prevented me from getting my hair done for the wedding I was attending
The service was top notch.
Very friendly and helpful staff The jack hammering and the broken elevator were a pain. The hotel lobby was under construction. Our view was of a boarded up building and a bank parking garage.
Rarely does a hotel exceed expectations in both service and accommodations. The Watermark Hotel & Spa has. Twice now for me. Bravo. It's the only hotel I will stay in when visiting San Antonio.
Good location, generally nice hotel. A number of cleanliness issues- -Blood on the sheets (not kidding- blood on the sheets) which we had to have changed at 11PM as we were already ready for bed. -previously opened water bottles in the mini fridge...