Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Localização do serviço equipe extremamente simpática ótimo
Excelente localização. Belo hotel
Quartos limpos. Acesso fácil ao calçadão do rio. Todos os funcionários eram prestativos e simpáticos Nada
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Excellent hotel near the heart of the riverwalk.
Excelente localização e eu gostei do rústico do lugar. O leitor de cartão na porta não funcionou bem. Levou pelo menos 10 tentativas antes que ele realmente abriu a porta. O tapete não é o maior. Têm de pagar para Wifi.
A equipe e os quartos
A equipe foi muito simpática e acolhedora! A taxa para estacionar no hotel era ridícula, US$ 36 por noite.
Ambiente "natural" e localização agradáveis Amei a opção da suíte Estacionamento com manobrista muito caro e não tem a opção de estacionar sozinho Opções de serviço de quarto e outras opções de lanche ruins Sem varandas ou janelas para abrir Ventilação ruim nos quartos Piscina pequena e banheira de hidromassagem quebrada
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
I got an upgrade to another room and it was awesome there on out
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
No free wifi
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
Nice room right on the riverwalk parking was a big issue and expensive
The river walk A little expensive for the small room
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
Staff, service, room, and the hospitality was awesome.
Gostamos da localização tanto !! Apenas para além da Alamo, e o hotel está muito bem preservado !! Você pode ver a idade do hotel nos quartos! O banheiro era muito pequeno mas útil. O manobrista é no lado caro !!
A localização é excelente As camas são muito estreitas. Ar condicionado saiu uma noite. Felizmente, foi reparado no dia seguinte.
Beautiful room friendly staff
Great Stay! Room was clean, spacious, and beds were comfortable.
We enjoyed everything about our stay. The hotel is beautiful, and our room was wonderful. The service was great, and overall the hotel met all of my expectations.
Excellent hotel with a nice view of the Riverwalk. The room and restaurant were first class and the staff was very helpful. Well worth the money The only problem we saw was around the pool where there was debris and refuse but there were also a lot of inebriated people there when we got there which might account for stuff on the ground and in the pool.
Overall clean Downtown and river walk location. Valet parking should be part of the overall expense. Coffee machine wasn't maintained. Mini bar wasn't inexistent however an offer sheet is advertised.
Room, location, close to activities All good
Yes The view
relação custo beneficio
O quarto e as camas sao bastante confortáveis. O hotel é bem localizado, limpo e os funcionários sao prestativos. O café da manha é muito básico. Os itens descartáveis e a comida processada dao a sensaçao que o café da manha é servido em uma loja de posto de gasolina e nao em um hotel. O lobby do hotel é pouco atrativo, e a decoraçao deixa a desejar.
Free breakfast Comfy beds Free parking 10 mins max walk to the Riverwalk Shower doors Breakfast long lines. Customer Service during breakfast times.
Everything from the friendly staff to the hotel room. Right as we arrived the staff welcomed us with a friendly smile. The room was spacious and clean. The bed was my favorite, right as I hit the bed I was out. Very, very comfortable! I would recommend this hotel to all my family and friends.would definitely stay again. The bathroom was to small.
Pool area , 24/7 menu, staff very friendly helpful My shorts went to the laundry bin w pool towels and never resurfaced...many inquiries to the staff, no results They have 2 elevators, one out of order 4/5 days I stayed.
Staff took care of everything. In your room within 10 minutes. Just a walk away from river walk restaurants.
Room had plenty of room. Breakfast was good and varied each day. Bathroom a little small
The service was very good, Thanks
Ample parking Small bathroom
The king bed was amazing! Right on the river No hot tub
Bem satisfeitos, verdadeiros profissionais em todo o redor.
A equipe foi super amigável e muito útil.
USD 70 para estacionar à noite? No mesmo hotel em que você reservou os quartos? Isso é extremamente caro.
This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!
I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay
The convenience to the river walk was nice. The staff is very friendly and helpful. No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.
Sleeping in the bed. The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.
The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful. No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.
The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary. Not a thing!
Nothing. Didn't even stay there I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience
Location, Premium Suite, Breakfast/happy hour being free. Overnight parking cost, No fan in bathroom.
Embassy Suites never disappoints...another great experience!
I liked the managers reception, breakfast, valet parking, location, and pretty much the whole stay. Room was comfy and very clean. Didn't really like that check in was at 4 and no wiggle room on early check in, and the bathroom could've had a couple extra bottles of shampoo.
Embassy is always consistent in their accomodations being nice, this room though needed updating in the furnishings, and wall coverings had excessive wear. Hide a bed couch was very uncomfortable to sit on. Room was not vaccumed prior to our arrival as evidenced by spent sunflower seed shells in several places on floor around room, and we don't eat sunflower seeds. Very pricey valet parking, 150.00 for 5 nights!
My room was dirty. There was a pair of men's shorts left in night stand from a previous guest. Bathroom was dirty. Bathtub was dingy. Dust built up on wall board and on side tables.
Very friendly and helpful staff The jack hammering and the broken elevator were a pain. The hotel lobby was under construction. Our view was of a boarded up building and a bank parking garage.
1.The comfort and decor of the rooms and lobby; 2. the valet staff was excellent; 3. we enjoyed the restaurant on the Riverwalk; 4. I was pleased to receive a phone call from the security dept upon our return informing us about an item we left in the room and appreciated the offer to mail it to us; 5. the butter cream solution you gifted us with upon our arrival along with the glasses of champagne, were a welcome treat. 1.valet parking rae of $32 per day would dissuade us from staying there again; 2. the dirty champagne glasses from our stay the first night were never removed from the room during our two night stay; 3. I made arangements to have my hair done with the same stylist who had done my daughter's hair but she accepted an appointment with someone else which prevented me from getting my hair done for the wedding I was attending
The service was top notch.
Rarely does a hotel exceed expectations in both service and accommodations. The Watermark Hotel & Spa has. Twice now for me. Bravo. It's the only hotel I will stay in when visiting San Antonio.
The Bathtub was VERY nice and clean!
By far the best hotel and spa in San Antonio. Extremely polite and helpful staff.
Good location, generally nice hotel. A number of cleanliness issues- -Blood on the sheets (not kidding- blood on the sheets) which we had to have changed at 11PM as we were already ready for bed. -previously opened water bottles in the mini fridge...
A equipe é excelente. Justin foi extremamente prestativo comigo e minha família. Chegamos depois da meia-noite, cansados e com fome. Ele nos deu o nosso quarto o mais rápido possível e teve um excelente cuidado conosco. Não ficamos mais com sede ou fome. O gerente do hotel é muito amigável e fácil de se entrar em contato. O pessoal da cozinha é extremamente eficiente. Minha filha gostou do pequeno-almoço. Joinha para o relaxamento, limpeza e segurança.