Hotéis em North Central, San Antonio

Gym Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.

The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.

The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.

Front desk and manager Had to wait 1 hour to get room

Nothing Customer service was terrible. Front desk clerk was rude and very sarcastic.

I like the separate bedroom with the ceiling fan in it. We were not happy with the furniture or the mattresses. They were extremely uncomfortable. Stiff furniture, and the mattresses were not quality.

A cama era extremamente desconfortável e os travesseiros eram bem.

Localização e preço. A cama era terrível.

This guest did not leave comments about this hotel.

The weekend front desk personnel. The pool and cabana area. The books to read. The fact we found old old candy all over the room. The dishes were dirty, the carpet needed to be cleaned. At breakfast on the Sunday food was scarce when it still had over an hour to go. Front desk lied to us w/no response from hotel management.

The staff was great! The room was clean, however you could tell it needed a deep clean due to small items in the corners of the floor etc.

Nothing I can comment on this place. I did not even stay. When I arrived at the front of the door, it was ajar. The bed looked like it had been slept in and the television was missing. I went back to front desk they offered another tv to be replaced. I wanted my refund. I did not feel safe there.

Unfortunately I did not like one thing about this hotel There was nothing I like exterior was dirty. Matresses outside of dumpster. Trash at end of stairs where we walked by. Shady character hanging outside of thier rooms. Could've keep going but what's done is done

Location, renovated. No breakfast, rooms only cleaned on Wednesdays will not leave fresh linen.Had long term guest drinking outside and leave cans and cig.butts. Stayed here b4 it was nice,not anymore, will not return.

The toilet was overflowing and the bathtub was clogged.There was mold in the bathroom walls.The sheets had dried blood and the only chair in the room was broken.The WiFi never worked.The tv programming only has basic local channels.

Not much Yes . There were no towels in the room we had to get from front desk never came and cleaned the room and the beds were very iching

The layout of the room. The roaches.

Room size and cleanliness of room. Front desk Personel need customer relations training! Given the definition of customer service. Aside from their unprofessional demeanor rest of Hotel staff very pleasant and accommodating! Front desk staff had dealings with all shifts. Always felt as though they doing me a favor for answering questions, even rude at times!

It is very good place-swimming pool

They honored the booking.com rate While on the way in from Houston, we called to confirm reservation, and the hotel member who answered the phone said they didn't have any record of it. Only after we arrived did they indicate they received the confirmation email from booking.com. At first, it did not seem as though they were going to honor the rate. After consulting with the manager and waiting about 15-20minutes, the assistant manager said the rate would be honored. The impression this left us with was they were hoping we wouldn't show up.