Hotéis em North Central, San Antonio

The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.

The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.

Tge staff were very helpful and attentive. The pool area was dirty and I got bitten by what looked like bed bug bites within minutes of sitting on the pool furniture. So I was totally on edge the rest of the night.

I like the separate bedroom with the ceiling fan in it. We were not happy with the furniture or the mattresses. They were extremely uncomfortable. Stiff furniture, and the mattresses were not quality.

Nothing Customer service was terrible. Front desk clerk was rude and very sarcastic.

Really bad Staf. And cleaning

The staff was great! The room was clean, however you could tell it needed a deep clean due to small items in the corners of the floor etc.

1) Location 2) Covered parking 1) very small cramped room 2) claims pet friendly, but only has a small area for pets (probably 15x15 give or take) 3) WAY over priced for what you get.

They look modern The Room had bedbugs

Location, renovated. No breakfast, rooms only cleaned on Wednesdays will not leave fresh linen.Had long term guest drinking outside and leave cans and cig.butts. Stayed here b4 it was nice,not anymore, will not return.

Room size and cleanliness of room. Front desk Personel need customer relations training! Given the definition of customer service. Aside from their unprofessional demeanor rest of Hotel staff very pleasant and accommodating! Front desk staff had dealings with all shifts. Always felt as though they doing me a favor for answering questions, even rude at times!

The layout of the room. The roaches.

Unfortunately I did not like one thing about this hotel There was nothing I like exterior was dirty. Matresses outside of dumpster. Trash at end of stairs where we walked by. Shady character hanging outside of thier rooms. Could've keep going but what's done is done

Nothing I can comment on this place. I did not even stay. When I arrived at the front of the door, it was ajar. The bed looked like it had been slept in and the television was missing. I went back to front desk they offered another tv to be replaced. I wanted my refund. I did not feel safe there.