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The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
How close it was to the river walk. The smell on our floor and room size.
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Near Convention Center. Bathroom was not clean.
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
I got an upgrade to another room and it was awesome there on out
Nice room right on the riverwalk parking was a big issue and expensive
Staff, service, room, and the hospitality was awesome.
The river walk A little expensive for the small room
No free wifi
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
Valet, Joe, was very helpful and friendly.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
loved the ease to get to the convention center and to the main riverwalk area. loved my small fridge in room. perfect for water and other items I brought with me. did NOT like arriving to find out that as of Aug 15 2016 they are now charging $15/night for parking :( They 'say' they have a restaurant on sight. they will serve you a hot flat bread and and a few other items- its not a sit down, waited, on restaurant
Well maintained and clean. Breakfast was great. No problems or complaints.
The rooms are very spacious, clean and comfortable and the staff was very friendly. Though it is on the Riverwalk it is not on the main section were all the activity is. There is a bit of a walk to get to the restaurants and shops.
location bathroom door could not be opened or closed completely when sofa bed was pulled out
It is a great location, the staff was friendly and responsive, and the 24/7 food/beverage menu is a real plus. The bathroom was TINY and there was no vent fan, so it got very stuffy. Also, having to pay for parking in a surface lot is a little silly. Parking permits are issued at checkin and the lot is by permit only, so charging to park is simply a sneaky add-on.
Professional Staff, comfortable bed The view of the River was bland. The main thing is I forgot my Bose Soundlink to listen to my music. No biggie, I'll just get some on the TV, it cost $10, ok I paid the $10, they had 6 genres of music.
Kind courteous staff. Great complimentary breakfast. Hotel at good location for River Walk which is directly behind it.
the front desk was very welcoming, helpful and fun to interact with. Even remembered my name throughout my 3 day stay. No bags in the ice buckets. Elevator felt rickety and other customers were mentioning it too. Housekeeping wouldn't clean our room first day. Travelmate wasn't feeling well but HK cart was out there in the afternoon. She would only leave us towels
Clean well laid out rooms with free wifi, comfortable beds and furniture nice decor, great water pressure and wonderful air conditioning! This hotel snuck a $15 a day parking charge BEYOND my room rate, into a unique invoice, automatically charged my credit card, and slid it under my door on the last day of my stay without even consulting me about it. Very unprofessional.
The hotel was very modern and clean. The staff was very responsive. I liked the fact that the sink and the shower area was separated. Nice large rooms. Free parking. The breakfast was good. Although the shower itself was really nice and large, the bathroom itself was rather small. The hotel is on the Riverwalk, it is on the unused portion of the river. The portion of the Riverwalk that has the shops and restaurants is about 2 blocks away.
Staff was incredibly professional and friendly. paid parking
This guest did not leave comments about this hotel.
cutest place; not a traditional B&B but we enjoyed it. You get the cutest little basket of continental breakfast delivered at your door by 8:30am. FREE PARKING AND 3 BLOCKS FROM RIVERWALK
Very homey with lots of character, felt like staying in a home and not a hotel. There was a living area to sit and visit. The outside was beautiful and I enjoyed the swing and fountain. I didn't know that it was not always staffed and I wasn't sure how to check out since no one was there. There was a panhandler waiting outside for someone to come out.
Very quaint and charming. Spacious rooms and a great price for the location, which was easy walking distance to all downtown attractions: Riverwalk, Alamo, etc. The common area between the units can get loud. There were some loud guests that laughed and yelled for about a half hour, but they quieted down and there were no other disturbances.
Good B & B. room good, staff helpful, price ok, location great. Parking a challenge.
This guest did not leave comments about this hotel.
It was a beautiful room, a short walk to the Riverwalk and Market Square, and the breakfast was perfect for us. Parking was easy. No
I had a bed to sleep in. Appliances did not work including the tv, refrigerator and air conditioner. No light fixtures in the ceiling in the restroom but a gaping hole. Door knobs and towel racks falling out. There was trash on the floor behind the bed. Management did nothing.
Did not like the surprise $10 parking lot fee.
I didn't like nothing about the hotel not what I expected at all.
We stayed for the purpose of being close to the New Year venue the Hemisphere. We did encounter a $10.00 parking fee, however it was covered and due to the rain and other parking options this was very satisfactory. The room did have a small frig and microwave, but it was dirty,had old noodles stuck to the inside. Most rooms have a coffee pot, but I don't think we would have chanced that if there was one. Bedding was very old used and dated, slept in our clothes.
Nothing. For what the offer, it is too much maoney