Excelente localização. Belo hotel
Localização do serviço equipe extremamente simpática ótimo
Quartos limpos. Acesso fácil ao calçadão do rio. Todos os funcionários eram prestativos e simpáticos Nada
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
The room was small and we couldn't even upgrade
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
A equipe e os quartos
Muito boa localização Sem ar-condicionado nos corredores, o ar-condicionado do quarto não funcionou direito. Precisa ser atualizado com certeza.
Excelente localização e eu gostei do rústico do lugar. O leitor de cartão na porta não funcionou bem. Levou pelo menos 10 tentativas antes que ele realmente abriu a porta. O tapete não é o maior. Têm de pagar para Wifi.
A equipe foi muito simpática e acolhedora! A taxa para estacionar no hotel era ridícula, US$ 36 por noite.
Muito limpo, ótima localização, funcionários simpáticos,
Ambiente "natural" e localização agradáveis Amei a opção da suíte Estacionamento com manobrista muito caro e não tem a opção de estacionar sozinho Opções de serviço de quarto e outras opções de lanche ruins Sem varandas ou janelas para abrir Ventilação ruim nos quartos Piscina pequena e banheira de hidromassagem quebrada
Excelente localização. Lugar muito agradável para ficar. É a nossa segunda vez e vamos voltar. Foi a cama de hotel mais desconfortável em que eu já dormi.
Amamos este hotel! Amei a sensação de vintage. A equipe foi excelente!
Gostamos da localização tanto !! Apenas para além da Alamo, e o hotel está muito bem preservado !! Você pode ver a idade do hotel nos quartos! O banheiro era muito pequeno mas útil. O manobrista é no lado caro !!
A localização é excelente As camas são muito estreitas. Ar condicionado saiu uma noite. Felizmente, foi reparado no dia seguinte.
Proximidade ao centro da cidade. O facto do preço final não coincidir com o preço que está na reserva do booking.com. O serviço de pequeno almoço continental é muito caro. Limpeza do quarto é má; muitos insectos. Quarto bastante ruidoso. Elevadores congestionadas continuamente.
O hotel tinha quartos amplos e muito limpos. A equipe foi muito útil e amigável
O ar-condicionado no quarto não ficava abaixo de 23 graus. Quente demais para dormir confortavelmente.
A equipe foi muito simpática
Adorei o serviço e a equipe simpática. Me senti em casa estando longe de casa. Tinha poeira na máquina de café. Eu bebo muito café. E tinha poeira no balcão, espelhos, prateleiras, casa de banho. Mas não estava grudada... O pote de café precisa ser limpo todos os dias.
Excelente localização e instalações. A equipe lidou muito bem com uma falta de energia que durou horas. Ótimo café da manhã e conveniência para muitas atividades e eventos. O aquecimento era barulhento durante toda a noite, ligando e desligando. A falta de energia de hora que durou horas na manhã de sexta-feira foi um incômodo tolerável.
A localização foi ótimo. A equipe foi amigável. Preço moderado considerando sua localização (coração de centro). Chuveiro foi armazenada.
Belo edifício, quartos limpos e localização perfeita Taxa de estacionamento um pouco cara, USD 25
Quartos agradáveis que parecem ser recentemente remodelado. Ótimo café da manhã completo todas as manhãs. Muito centralmente localizado perto do Alamo e Riverwalk. Os funcionários são muito gentis e muito útil. Us$ 25 taxa de estacionamento por noite
Localização, preço, equipe
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
Localização e arquitetura A recepção não é boa. Na chegada fizeram-nos esperar até ás 15 horas para nos dar um quarto, num hotel que estava vazio. Extraviaram uma encomenda entregue e assinada como recebida, que depois apareceu graças à intervenção do gerente.
Manobrista foi de US $ 35 ... deveria ter sido incluída com o hotel
USD 70 para estacionar à noite? No mesmo hotel em que você reservou os quartos? Isso é extremamente caro.
Bem satisfeitos, verdadeiros profissionais em todo o redor.
Boa localização no centro, perto do calçadão do rio O quarto e o banheiro eram muito pequenos.
A equipe foi super amigável e muito útil.
Piscina estava um pouco suja
- At $230 a night it was a below average hotel.
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
Location Bathroom was filthy, the food in the restaurant was terrible
Good location, generally nice hotel. A number of cleanliness issues- -Blood on the sheets (not kidding- blood on the sheets) which we had to have changed at 11PM as we were already ready for bed. -previously opened water bottles in the mini fridge...
The Bathtub was VERY nice and clean!
Very friendly and helpful staff The jack hammering and the broken elevator were a pain. The hotel lobby was under construction. Our view was of a boarded up building and a bank parking garage.
Rarely does a hotel exceed expectations in both service and accommodations. The Watermark Hotel & Spa has. Twice now for me. Bravo. It's the only hotel I will stay in when visiting San Antonio.
The service was top notch.
By far the best hotel and spa in San Antonio. Extremely polite and helpful staff.
1.The comfort and decor of the rooms and lobby; 2. the valet staff was excellent; 3. we enjoyed the restaurant on the Riverwalk; 4. I was pleased to receive a phone call from the security dept upon our return informing us about an item we left in the room and appreciated the offer to mail it to us; 5. the butter cream solution you gifted us with upon our arrival along with the glasses of champagne, were a welcome treat. 1.valet parking rae of $32 per day would dissuade us from staying there again; 2. the dirty champagne glasses from our stay the first night were never removed from the room during our two night stay; 3. I made arangements to have my hair done with the same stylist who had done my daughter's hair but she accepted an appointment with someone else which prevented me from getting my hair done for the wedding I was attending
Homeless person walked into hotel and asked me for money and food. The front desk was not late I. Catching the person walk in and follow present customers staying in the hotel
Staff very friendly. Air conditioning was very noisy.
The hotel was clean and the majority of the staff, especially the valets and manager, were very nice. There was some confusion about on-site parking, which costs an additional $21.00. The man at the front desk was not helpful at all and offered to cancel my reservation with no guarantee of a refund. When I asked to speak with the manager, the replied that he was the on-duty supervisor. I again asked to speak with the manager and he rolled his eyes while walking away to fetch her. Now, I was in no way being rude to this young man and I even explained that my issue was not with him; it was with the parking issue. It was pointless to stay at this hotel and pay an additional $21 for parking if I could stay at a much nicer hotel with a better location for the same total price. He was incredibly rude and unhelpful. The manager, "Patricia", was very polite, helpful and nice.
If you are a Marriotts reward customer you will be treated much worse then you are normally a custom too because you used Expedia or kayak. Book direct get treated nicely