The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
close to all the things London has to offer spa pool and surrounds should be renovated
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
It was very peacefull great place to relax no
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
a localizacao eh otima !!
Atendimento na recepção e serviço do restaurante.
Gostei muito do atendimento dos funcionários. Sempre muito atenciosos e prestativos. O aquecedor do quarto não funcionava bem e o frio estava intenso.
A localização do Hotel é excelente (ao lado do London Eye e da estação de Waterloo). O sistema de checkin automatizado é fácil, intuitivo, rápido e inteligente. A equipe do Hotel está sempre à disposição. Todo dia há um funcionario que lhe perguntara se vc dormiu bem. O café da manha é excelente. Recomendo!!!
A qualidade da comida a limpeza do restaurante a simpatia dos funcionários e a localização do hotel.
A localizacao do hotel é perfeita.. ao lado da London Eye, bem pertinho do Big Ben e com vista muito bonita do rio Tamisa.. O atendimento dos funcionarios e das brasileiras Lisie, gerente de Recepcao e da Maria no restaurante é um diferencial do hotel. Nao há kit de banho, toca, sabonete, shampoo, etc... O kit deve ser pago na recepcao.. O telefone é bloqueado, deve-se comprar um cartao na recepcao mesmo para ligacoes locais...nunca vi nada igual..
Gostamos particularmente do chek in feita pela Jeanina. Nao gostamos do barmen, fazia-se desentendido. Gostamos muito da localizacao. Os quartos sao super fixes.
Quarto espaçoso, pequeno almoço fantástico, excelente localização
Toda vez que o pessoal foi solicitado a resolver pequenos problemas foram sempre atencisosos e eficientes, solucionando a questão a contento.
Excelente localização, muito limpo, sem problemas
Localização e ambiente do restaurante. Tempo de espera no restaurante.