Contras: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Contras: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Prós: "Great business class"
Prós: "Entertainment system is good. Wide space than other flights"
Contras: "Food is not very good. Flight attendants is a little better than United."
Prós: "Voo"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "Food and services"
Contras: "Seating leg space"
Contras: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Prós: "The crew was just fine."
Contras: "Checking on the cleanliness of the toilets frequently"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "Friendly crew, extra legroom, great entertainment options."
Contras: "Complete overhaul of all your crews and workers in different airports except the airport workers in America. They were nice and cautious. My overall experience was awful"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "Alimentação!!"
Contras: "Flying on time"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "The crew was awesome, seating is never comfortable for a long flight."
Contras: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Prós: "Tudo"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "Nada"
Prós: "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
Contras: "Very small plastic cups of water. On-board on call crew service was slow."
Prós: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Contras: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Prós: "Entertainment and the seats (leg room)"
Contras: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
Prós: "Movie choice"
Contras: "Noise, attitude, boardinv"
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Contras: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "তথ্য দিয়ে সাহায্য করা কে আমি ধন্যবাদ জানাচ্ছি, প্রথম থেকে শেষ পর্যন্ত সাথে থাকার জন্য কৃতজ্ঞতা।"
Prós: "Seating space in the plane"
Contras: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."
Prós: "I liked the service but the problem is carry on bags"
Contras: "Carry on bags they're taking my small bags I don't like it they did to cargo"
Prós: "Loved every moment!"
Contras: "Nothing!"
Contras: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Prós: "It was an enjoyable flight"
Contras: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "comfortable"
Contras: "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Prós: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Contras: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
Prós: "Assento e refeição"
Contras: "Atraso"
Contras: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
Prós: "Seating was comfortable and again great staff."
Prós: "Voo rápido e tranquilo"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "GOOD FOOD GOOD CREW"
Contras: "NO TV IN FLIGHT"
Prós: "It was easy and convenient"
Contras: "The airline lost my bag, with contained all my clothes, shoes, jewelry, ps4 gaming concel, and all the games CDs I had , alongside the documents I needed to renew my Visa, which was such an inconvenience getting back, that I had to extend my ticket by a week which also cost me almost $400. Plus the airline staff was rude. That ruined my vacation."
Contras: "Nao permite reserva de assentos nem no checkin online"
Prós: "Nothing"
Contras: "2 hours delay for no good reason."
Contras: "Atrasso, comida ruim"
Prós: "I really liked the selection of food, beverages, and movies"
Contras: "Economy is SO cramped for such a long flight."
Prós: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Prós: "patience n attitude of crews"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Contras: "Older plane, uncomfortable seats, no individual entertainment systems. Long boarding without a lot of staff facilitating extra coat/overhead luggage storage because of winter, then we sat on tarmac for two hours because they missed their slot to take-off."
Prós: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Contras: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Prós: "short flight and actually given a light meal. That doesn't happen much anymore. Again, very courteous and helpful attendants."
Prós: "Good service, friendly and hard working flight attendants Nice gift bag with toiletries"
Contras: "Head pads of a seat don't go low enough for my low height. Provided pillows helped though"
Prós: "Ataturk airport, meals"
Contras: "Turkish airlines staff are rude"
Contras: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Prós: "Food, entertainment and the airline crew excelente"
Contras: "The seat a little inconfortable for me"
Prós: "wonderful staff."
Contras: "there was a delay we were not told about, we left an hour late, but we're not told anything, this is problematic as you pass through a second round of security to sit by the gate and can't even go to the rest room with out repeating the check. the landing was very rough but no ones falt"
Prós: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Contras: "Seats too close"
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "The food is imazing"
Contras: "40mins rotar"
Prós: "Great choice of entertainment, food relatively good for plane food."
Contras: "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."
Prós: "I appreciate the food service -- receiving two full meals for the 12-hour flight is critical to maintaining a relatively good mood."
Contras: "I didn't like that the ticket desk doesn't know the regulations on what deices are or are not allowed on the aircraft. I really didn't like having my e-reader taken away from me when changing planes in Istanbul (with no explanation as to what was happening or how I'd get it back) nor the fact that over 200 people had to pick up devices at JFK and only two employees were retrieving them."
Prós: "Getting off that awful plane"
Contras: "Everything else. Wish there was a way to give zero stars. These people lost my luggage, were at least 30 minutes late for each of 5 flights on this trip and that includes the one that I was forced to take after this flight took off late and after landing they couldn't find a parking spot for their plane at the largest airport in their home country. Obviously I missed my connecting flight back to JFK. I was stranded in Istanbul overnight and forced to buy a temporary visa just to go to the hotel they offered for causing we to miss my connecting flight. What legitimate airline is so disorganized they can't figure out how take off on time, to de-board passengers, and park their planes at their main airport?"
Prós: "Comfort and boarding was well done, comfort is really good"
Contras: "Crew was little bit nervous and not nice all the time!"
Prós: "Nice to have food on such a short flight."
Contras: "No USB charging outlet."
Prós: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Contras: "Everything was top notch"
Prós: "Food is good."
Contras: "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."
Prós: "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
Contras: "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
Prós: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Contras: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Contras: "The veg food is quiet bland"
Prós: "Overall it was a smooth flight except for few minor issues."
Contras: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Contras: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Prós: "Staff were professional and polite."
Contras: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Contras: "Delay due to strike"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "KLM STAFF WERE VERY PROFESSIONAL"
Contras: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "The plane was very hot"
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Awful"
Contras: "Everything"
Contras: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "very attentive crew"
Contras: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Everything is alright"
Contras: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Prós: "Staff very pleasant"
Contras: "Evening snack was not the greatest breakfast was pretty food"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Prós: "Shirt flight but well catered, boarding was efficient and quick."
Contras: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Prós: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contras: "Boarding was chaotic and congested with not much information or order."
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "The crew was efficient. Flight left on time. Food and wine served."
Contras: "No entertainment."
Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "Nice flight ...was comfortable travel ...good food.Thanks"
Contras: "No such things"
Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."
Contras: "Didn’t happen."
Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
2 hours delay on the plane causing us to miss our connection
Contras: "Healthier food."
Prós: "Crew is really friendly. We ran into one of them afterwards when our metro from the airport broke down and she helped us understand what was going on (we didn't speak the local language)."
Contras: "Boarding was slow, but it's a cultural thing at the departure airport."
Prós: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contras: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Contras: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Prós: "N/A"
Contras: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Prós: "I was seated next to my fiancé. We were separated on Blue air."
Contras: "I have taken 5 flight with Aegean airlines in the last 3 weeks & not 1 of them left within an hour of the scheduled departure time. The delays in travel were unacceptable. We were 2 hours late to take off, when we landed it took 45 minutes to get off & another 30 minutes for bags to start showing up"
Prós: "The Crews welcoming, friendly and helpful"
Contras: "It’s nit necessarily comfortable... really hard to sleep"
Contras: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Prós: "Roomy seats and good food"
Prós: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Contras: "Smooth check in and people were orderly. Pleasant experience."
Prós: "Do voo não ter sido cancelado"
Contras: "Do atraso de 1:45h"
Contras: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Prós: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Contras: "Nothing, the experience was great."
Contras: "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."
Prós: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Contras: "We couldn’t check in until 90 minutes before Departure."
Prós: "Love the friendly staff!"
Prós: "Ease of boarding and crew"
Contras: "Food"
Prós: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Contras: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Contras: "Disembarkation via buses. Not great."
Prós: "Serviço péssimo; deu overbooking de bagagem e os tripulantes de solo e de bordo trataram a todos como se fôssemos gado e como se a culpa fosse nossa. A pior companhia do mundo com uma tripulação sem educação"
Contras: "Tripulação mal educada, tratando mal aos passageiros, um show de horror. O mesmo se aplica ao pessoal de terra no aeroporto de Paris - CDG. Pior companhia que já viajei"
Prós: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Prós: "Air attendants were nice"
Contras: "Long queue for baggage check. Food was below average."
Prós: "The food was nice and they offered Greek products which made the experience more fun."
Contras: "We thought we had the right sized bags, but must have missed the weight restriction (and had to pay). In the future we'll be keeping our carry-on bags under 8kg."
Contras: "Great food, smooth landing, very polite service"
Prós: "The fact that you boarded and unboarded on two sides of plane, so quick!"
Contras: "Nothing."
Prós: "Me unberan dado un puesto cerca a la entrada...o en uno de los asientos de emergencia. ..yo era una emergencia en ese momento....!!!!!"
Contras: "Llamé pidiendo un sitio especial, porque viajado con muletas, a causa de una fractura al tobillo, neceditaba solevar mi pierna ,me aseguraron de brindarme un sitio especial en estos casos. Me asignaron el Seat 12 F...lejos de la entrada..sin poder alzar mi pierna ni de 20 cm..y me hicieron esperar que todos salieran del avión. . Llevé 3 horas sin alzar mi pierna, lo cual me daba mucho fastidio ....."
Prós: "Good food, great service with a smile, clean planes, good boarding process (as long as it was with them.) I don't know what else they could do. I am traveling 100+ times a year mostly in the US and UK and I am very impressed with their service."
Prós: "Everything was fine."
Contras: "I liked everything"
Contras: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Contras: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Prós: "I enjoyed the crew and the food."
Contras: "Not enough room. I'm not a tall person and my legs we're smashed against the seat. The person behind me was an adult and kept hitting my seat so I could get no sleep."
Prós: "I slept through most of the flight."
Contras: "Everything else. Especially that I had to pay $60 for one luggage."
Prós: "Good for the price seat are not the best but worth it for the money"
Contras: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Prós: "crew on board was nice"
Contras: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Prós: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Prós: "Good plane and crew."
Contras: "Bathroom facilities at the airport totally filthy and out of order."
Contras: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Prós: "Because of Aegean's transfer director mistake, I missed my two connecting flights back to the US and representatives did nothing to help me. I ended up buying new flight tickets plus money for a night in athens hotel."
Contras: "Aegean's representatives at Athens airport, especially the manager at the check in counter. Terrible customer service."
Contras: "I did not know that I will have to pay for lagged 45$"
Prós: "Hot lunch was a pleasant surprise. Seats comfortable but cramped and didn't recline. Prompt baggage service."
Contras: "No entertainment. No power jacks."
Prós: "loved the airline! would fly with them again."
Prós: "the food was really good, and somone met us to get us to the next flight"
Contras: "I am very disappointed in the way my ticket was checked when I was heading to Bucharest from Athens. I had everything ready my boarding pass my passport and my visa. Then the woman who was checking the tickets before we entered looked 2 seconds on my passport and said we have a problem we need to call the immigration. She started calling people and called her coworker, she didn't tell me what was going on! She didn't explain what was the problem, I asked her a couple of times what is the problem she just said we need to call the immigration. I asked her one final time tell me the problem! Then she finally told me, but it turned out obviously she didnt read my visa correctly, there was nothing wrong with my visa or my ticket, the problem was she misread my visa! Then she said oh I didn't see that sorry. This took approximately 10 minutes. Ok she apologized but it didn't sound sensere or honest. I felt embarrassed and humiliated, specially when she kept saying we need to call the immigration like I am some kind of a criminal. I was NOt treated the way customers should be treated. She did not have to be rude in the first place, and she should have apologized in a decent manner wihout any attitude. It would be great if you tell your employees to treat everyone with the same respect, and that they shouldn't descrinate against any nationality. Just because I am from the middle east doesn't mean I should have a problem with my visa! And just because I am 22 doesn't mean I don't deserve a decent apology! Thank you for having the time to read my complaint."
Prós: "One hour delay after boarding due to loosing our “slot”"
Contras: "Timing!!!"
Contras: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Prós: "In flight crew worked hard"
Contras: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Prós: "The crew was so friendly"
Contras: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Contras: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Prós: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Contras: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Prós: "Food was good. Plane was good."
Contras: "Night flight should turn off light. Staff was not skillful and professional."
Prós: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Contras: "The food. It was okay."
Prós: "None of them above I'm not happy at all"
Prós: "Clean, safe short flights"
Contras: "The 30 minute layover was close"
Prós: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contras: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Prós: "Crew was very friendly, food was decent and the boarding was a breeze."
Contras: "Difficulty getting to flight"
Contras: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."
Prós: "Good attention and food"
Prós: "Again as in previous flight very efficient professional and pleasant staff ."
Contras: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Contras: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Prós: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Contras: "All was great."
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Contras: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Prós: "Non"
Contras: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Prós: "The flight was comfortable and very timely."
Contras: "Very little leg room."
Contras: "They are always delayed"
Prós: "Crew was courteous"
Contras: "No information on delay given until boarded."
Prós: "Da maçã que foi oferecida a bordo como opção de lanche."
Contras: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Prós: "Nothing"
Contras: "Everything"
Prós: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Prós: "Good service on time arrival"
Prós: "Staff was nice."
Contras: "flight was late."
Contras: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Contras: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Prós: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Contras: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contras: "Flight was cancelled and we weren't notified."
Prós: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Prós: "Great grew, great flight. Thank you!"
Prós: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Contras: "I was generally pleased with the value and qulity received."
Prós: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Prós: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Contras: "Unprofessional very, very!"
Contras: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Prós: "The pilot did a great job landing the plane in high winds."
Contras: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Contras: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Prós: "It was such a short flight, no comment for this leg."
Contras: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."