the staff were very kind and helpfull the gym is poor, i would rate this hotel as 4 or 4 + but for sure not 5 star, although i booked a 50m suit they charged me additional 50% of the suit rate because of 1 less than 5 years old child which is really strange while the other 4 hotels in my holiday did not
Nice gardens. Nice building. Friendly staff. Always trying to sell spa services and products. Particularly rediculous were little stones they provided each day to put in your drinking water bottle. Of course, the remaining of 12 rediculous stones were available for purchase. Train noise. Desk lamp didn't work.
In fact, I liked every bit, and every minute, in this wonderful hotel. The peacefulness and elegance are abundant. On top of every thing is the highly professional and heavenly friendly front-desk staff. Thank you. A very small hint: Is there any chance for fitting air-conditioning appliances, especially during the summer peak. The global warming seems to call for such review.
Comfortable rooms, good location, sevices.
Room service was not good (made myself). Bar tender very unpolite. More service people in the evening time.
I like the breakfast,the reception staff was very nice.avery comfortable car parking. the swimming pool water was cold need to be warme up.
The hotel's atmosphere was excellent, the breakfast buffet was great and the view from the room was beautiful. No airconditioning
The size of the room which was spacious The restaurant was of poor quality and as our booking was only for B&B, we were ushered to a side-room and treated as second class guests.
The meals (we had half board) were really good. There was a small train which ran from the bottom of the road, minutes from the hotel which took us into the centre of Zell am See. Although the staff were very pleasant, they were not well informed about local transport etc.
I have proposed this hotil as a start point to fly wherever I want in this buteiful city whereas the lake area is only suitqble during dy time only and rest of time have spent around the hortel, it is nice for me,
every thing no air condition
latine is a good hotel but i think its a far from the center..
The most beutifull is the friendly staff and I would like to thank specially Katharina & Eva at the receiption for their assistance and valuable informations which help us to enjoy every day at that beuitful City .Also , the responsible lady at the dinning room who give us a great feeling to be at our home. We suggest that the room should contain a mini bar.
Location you need to get a coin from the reception to get out of the parking
friendly staff and great location
The clean bright decor or the room, parking, central location and balcony.
Great value for money. Excellent food in restaurant. Located in centre of town. Staff really friendly and helpful. Free parking
This is a great hotel right in the centre of Zell am See. We stayed on a B&B basis and the breakfasts are excellent. We also had an evening meal in the adjacent Inn and the food was great here too. If you are looking for a clean, well run hotel which is in a great location and great value for money then this is the place to stay. Nothing - the only improvement which could be made was tea and coffee making facilities in the room - however this wouldn't detract me from staying here again
Wonderful hotel! Room was large and the bathrom is large and sparkling; very modern: there is a shower and a tub; a towel warmer and the tiled floor is heated: staff very friendly; hotel in center of town; just a few steps to the lake: shopping and trainstation:
Location, balcony, Rooms arrangement there is no laundry in the hotel and no washing machine we can use to wash clothes moreover the laundry is soooooooo far from the Hotel & it was closed in the first four days we were in trouble
very pleasent staff; extremely tasty food 1- the fact that if you want to go out of parking area you need to go to the hotel reception to take a coin for activation of exit rump; 2- dirty carpet
Everything was fine: location, services, tasty and much food, swimming pool and saunas. quite expensive
The hotel looks good, rooms are very nice and comfortable.
Everything! Thank hotel tirolerhof very much!!!! Nothing
non smoking, very clean, exellent food, brown labrador
Comfortable & clean, nice traditional decoration on the corridors and lounges, great food, relaxing atmosphere in spa, very good service both in the restaurant and room. No, everything was fine.
I stayed 6 nights at the hotel. The staff were very pleasant and attentive. Breakfast was a superb buffet, with eggs cooked to your specification.Evening meals were also superb, normally 5 courses.Room was great. I would definitely go back there.
Very comfortable room and half board definately worth while. Food was very good. Good position close to the lake.
it was a beautiful hotel very central to everything with all facilities available
Hotel design, service & stuff attitude
quite place, modern and very clean
Friendly and well qualified staff, beautiful interior designing, free bikes rent, but most of all.....Helpful staff, and I thank them for making my stay a pleasant experience! No ac, so do not go there when its hot!
Rooms, bar, restraunt, spa. Pillow's (changed them once), the large ones take up too much bed space. The heating in room did get opressive sometimes, we did start to turn radiatior down before dinner to resolve. No dvd instructions
this is most beautiful and friendly hotel which i saw
Comfortable rooms, great breakfast, friendly staff. Being charged for "complimentary food" at dinner. All charges stated were without all taxes which were 30%. It was also right beside a railway track which was used for both industrial and passenger from 6am through till 12am. No air con or fans available at 35 degrees - I was told it wasn't hot by a receptionist who was sweating buckets. We didn't get much sleep
The staff of Hotel Feinschmeck is very friendly and rooms are very comfortable. The wellness area is luxurious and I spent there for two hours enjoying and relaxing.
Friendly waiters and reception staff. Great half board deal with table reserved for dinner in their lovely restaurant all evening so had flexibility of timing to eat.
Staff always smiling ! and helpful No air-condition
The staff was very helpful and spoke fluent English. The room was spacious and comfortable, the breakfast fresh and suprisingly rich. We really liked this small town and the local restaurant nearby (Rissenhoff).
The apartment rooms were newly decorated. Everything was great.
location + free internet + staff No lift to the 3rd floor + no AC + very basic breakfast (limited)
Location was excellant for ski lifts, buses, trains, shops, restaurants etc. Hotel room was very spacious and the bed was very comfortable! There was a nasty blood stain on our sheets when we arrived.... although we told the manager and he was very apologetic and looked embaressed so guess it was just one of those genuine mistakes!
Location, and Reception's friendly Sometime if there are party late at the club next door from my room on 2nd floor can hear it.
Friendly hotel, well located, the food at a good standard, breakfast needed improvement. A small parking space, vehicles could be hurt because of overcrowding.
location no fridge, no AC, no tea/coffee machine
The hotelsin Zell am See is all most the same and no A/C so this hotel compeering with the others is good price and near to the leak and I like the free ticket which they offer me for the leak boat tour. I don't like that there are no reception after 9:00pm in the hotel only security.
The breakfast, hotel design and the location the king bed was not Comforted. It consists of two parts !!!
the location is ok. the food was excellent in the restaurant. no room services. no in-room facilities. very small elivator. poor hotel services.
Great hotel, nice atmosphere and lovely spa-area. Nice and quiet. Wonderful garden. Nice that the swinning-pool was partly outside and partly inside. One Internet computer free to use. Great breakfast and personel. Spa-area closes 20.00, too early.
Hotel well situated
no home service to pring the luguge to room when you coming first time and when you chick out
The inside and outside of the building was gorgeous. The garden and pool very picturesque. V. close to lake and views around Zell am See stunning.
Great hotel that provides excellent service and facilities in a central location. The Zell Am See card is also excellent value for money. Nothing - apart from one incident at breakfast with a member of staff that was very rude to my girlfriend for no reason.
Peaceful spa. Small welcoming details - eg free tea in spa, tea-lights. Friendly staff. Efficient service. One wall-light did not work.
no internet in the room!
comfort , services very noisy
The staff were very friendly & helpful ,they tell you every thing you want about Zell Am See and the area around .the hotel located in excellent location at the same building of Macdonalds. The hotel entrance near the elevator is very narrow.normal. The breakfast was normal .
the reception very help and friendly . and I booking double room and the give me suite the breakfast poor and the toilet towels old and bad quality for hotel four star
Staff are very friendly The amenity is poor. There are not even shampoo and a toothbrush something.
The courtesy and helpfulness of the staff
This place rocked! I can't wait to go back to Zee am See and will for sure always stay here. The roof top bar/patio is the best. Free breakfast rocked! The staff was so helpful and awesome! Thanks for making the trip awesome! airconditioner - no real big deal though!
Hotel was great but traffic noise was really busy and loud
Friendly staff. Very good evening meals - we ate in their terrace restaurant both nights we were there. Good local parking.
The location was great and the staff were all helpful and friendly. The room was spacious and well furnished Would have liked tea and coffee making facilities
The hotel had an authentic Austrian feel and look, was family run, the food was excellent, and it was centrally placed in Zell am See We found our room a little noisy on Saturday nights, and had to sleep with our windows closed, which we do not like
The hotel is very central, 3 minutes walk to the City Express. The room is big enough warm and clean, with a rather simple design,The breakfast is variated, fresh and good, but the food is the same every day. Dinner is also good and variated.The bar and restaurant look very nice and are also very cosy.There is a very relaxed and joyfull athmosphere. The hotel staff is polite and helpfull, but they could be more friendly(especially at the bar).I would have liked a room with a balcony, but I wasn't so lucky.For the rest....nothing disturbing about this hotel.
In fact we weren't able to stay at Zum Hirschen. Despite early booking, we we were housed at the Heitzmann Hotel next door, but had breakfast at Zum Hirschen. Breakfast at Zum Hirscen was very good, rooms at Heitzmann were fine. We didn't like being put next door, and initially they tried to put us all in a family suite with only one bathroom (we had ordered 2 separate rooms, one double, one single). So we can't recommend Zum Hirschen, because you don't know what you're going to get
Conveniently located in town near the lake. It was hot with no air conditioning in the hotel. Hotel staff were not very helpful in terms of information regarding the area.
good location, interesting evening programmes, friendly service, exellent room foor internet and games.... absence of shower caps in the rooms, absence of Russian TV chanles and speaking Russian service
everything, 5 star hotel, with 5 star spa & gym, frindley staff NO mini bar in the room
This a really nice hotel got only one weakness: meals offer is poor and not suitable for a 4 star hotel. To be honest, we're disappointed of the cuisine quality.
the barman the hospitalety the spa and the considaration of the managemant due the snow storm on the way they reduce one day !! the intertaiment at the evening was boring un my way
the size of the room&cleanliness, the sighte of the hotle&location the staffe of the hotel is very friendly and very helpfull non
The staff treatment was execellent and very helpfull.the hotel is very clean and nice. No
The staff were helpful, The views from the room were stunning. It was located within easy walking distance of the town for restaurants and bars. The room was clean and comfortable. The railway line was directly opposite and trains ran during the night. At this time of year we did not need the window open, but in summer it might be noisy.
I like the view .it was overlook the lake . nothing
The room, with beautiful view to the lake I liked everything.
Onlly The Location Services / facilities
good location near the city center and with a lake view. the drawback of this hotel is that some stupid people build the road and railway near the lake, every 20 minutes you hear noise.
its a quite old hotel.. i didnt also like the toilet
Owners and all staff friendly and helpful, service first class at all times. Hotel well places for all amenities, both town and country.
A special welcome was given, we were mde to feel valued customers. The suite was excellent, view from balcony just as described, breakfast and evening meals excellent quality and service first class. A very pleasurable part of our vacation. The traditional costumes of the staff a special touch and also the music in reception reflecting Austrian culture. Would certainly like to return the visit to experience winter in Austria. No
The Hotel is authentic and the owners are on hand to help with anything needed. Business facilities are not easily accessed. Access pathways were very steep and dangerous when covered in snow. There is an uphill walk of 10 minutes and then a short black slope to be skied before arriving at the Gondola lift. At no point is the steep slope mentioned on the website or at the hotel when directions are offered to lifts.
Helpful & very friendly staff
The Staff were very helpful and dedicated. local knowledge is very good. the room was very clean and was ready when we arrived. the daily menu at the restaurant was very high quality for a very reasonable price.
They charge me additional 30 euro for 2 years child, and on other hand you can't cancel any reservation without penalty unless it is more than 21 days. There is no clear policy statement regarding additional bed charges for childern less than 3 years of age.
staff was nice, early check in was no problem heating in the room, but we did not spend much time figuring out how to get the room cooler
Excellent staff, very helpful, good service, good food, everything was just super. I fully recommend to stay at this hotel Everything was good
The nice atmosphere and friendly staff. The room was clean a comfortable. It was in a great location. The internet and cable TV were unreliable and the steam room was broken. These were temporary things