Espaço da poltrona podia ser melhor. Os filmes tinha que ser no máximo o tempo do voo.
It was great. Nothing to change.
Excelente seria se eu voasse de business, fora isso foi muito bom.
Não houve disponibilização de lanche devido as regras definidas para combate ao COVID-19, portanto esse item deverá ser desconsiderado em minha avaliação.
Tv a bordo não funcionou frustrando expectativas das crianças.
The flight was late so my connecting flight I missed to Curitiba, they couldn’t hold the flight for five freaking minutes while I ran across the airport I’m 64 years old but that’s OK I made accommodations and got me on another flight six hours freaking later
Apenas o tempo de espera de alguns vôo
Prós: "Crew was good. Seat not super comfortable but average."
Contras: "Short flight, all was good."
Prós: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Contras: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Prós: "TV screens on the back of seat"
Contras: "TV screen stopped working mid-flight. Long wait at gate"
Contras: "I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet"
Prós: "Friendly crew and delicious snacks. Comfortable chairs."
Contras: "Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels."
Contras: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Prós: "Aeronave confortável, tripulação prestativa, bom entretenimento, ótimo pouso."
Prós: "Tripulação fantástica e assento excelente."
Contras: "Sobrar mais dinheiro para viajar. Kk"
Prós: "Seat not confortable vry tide"
Prós: "Airplane was comfortable and food was good. The crew was also very friendly."
Contras: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Prós: "Avião menor, mais confortável"
Contras: "Maior oferta de vôo VCP SSA Chegada muito tarde em SSA"
Prós: "O entretenimento e a rapidez do voo."
Contras: "Para despachar a bagagem foi muito confuso e a comida é fraca. Alimentos processados e pouco saudáveis."
Prós: "The crew as fine!"
Contras: "The gate at the airport changed"
Prós: "I arrived safely and so did my bags"
Contras: "The delay of over an hour"
Prós: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Contras: "Definitely the food. Pretty tasteless and unappealing"
Prós: "Amazing crew and overall experience"
Contras: "No complaints on this one"
Prós: "Gosto muito de viajar com a Azul"
Contras: "Faltou o meu lanchinho favorito, o de queijo, kkk"
Prós: "Eu cheguei em São Paulo."
Contras: "O voo atrasou e além disso estava MUITO calor dentro da aeronave."
Prós: "Nothing in special."
Contras: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Prós: "We got all of our bags! No lines. Smooth sailing"
Prós: "Aeronave em ótimas condições e bastante confortável"
Contras: "A refeição, não tinha disponibilidade de todas as opções do menu e a comida não estava saborosa."
Prós: "Vôo tranquilo"
Contras: "Vôo atrasado em 2h. Chegamos em Viracopos praticamente dentro do horário, somente com com 25 de atraso mas mesmo assim cancelaram o meu vôo de conexão para Cuiabá o qual eu paguei mais caro por ser um vôo mais cedo e a minha vida ficou toda atrasada por conta disso. Tenho poucos dias de férias com minha família aqui no Brasil e perdi horas preciosas por conta disso ."
Contras: "Conforto das poltronas"
Prós: "My seat 28H didn't recline"
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplesmente a melhor."
Contras: "Organização em Lisboa."
Prós: "Só do embarque ."
Contras: "A comida teria que ter sido melhor . Viajar do rio de janeiro para Campina grande , só comendo batata e bebendo refrigerante , não é tão bom ne ."
Contras: "Ar condicionado não funcionava enquanto aeronave estava no solo. Como atrasou mais de 40 minutos, ficamos “assando” e esperando a decolagem."
Contras: "More recent movies on board"
Prós: "Fizeram o que puderam"
Contras: "Conforto e entretenimento"
Contras: "Menor tempo de atraso para embarcar"
Prós: "Falta de equipamentos"
Prós: "Do atendimento a bordo pela tripulação."
Contras: "O desembarque em Viracopos, pois foi péssimo. Tivemos de descer de escada e pegar ônibus, depois de meia-hora de espera dentro do avião e sem o ar-condicionado ligado. além de muito pouco atenção da companhia e demora excessiva na entrega das malas."
Prós: "Gostei do entretenimento a bordo, múltiplos canais de TV."
Contras: "Cadeira não reclinava (assento 7C), um belo problema para quem é alto como eu poder encarar um vôo de 1h30. E plug do fone de ouvido com mal contato. Vôo não saiu no horário. Após um bom tempo sem voar Azul, fiquei decepcionado."
Prós: "Best airline in Brazi"
Contras: "No much space in the seats"
Prós: "Loved all the support and attention from the crew"
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
Better food more confortable seats.
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Swift clean friendly on time
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights that went on anyway.
Prós: "The seats were so comfortable"
Contras: "Allow business passenger to use front bathroom."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contras: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Prós: "Services is good ."
Contras: "Food can be better"
Prós: "Great atmosphere, crew was excellent!"
Contras: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Contras: "When its rain we shouldn’t walk to the air plain"
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Prós: "Flight and the crew!"
Contras: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "economy plus seats were nice, great movie selection, especially international movies"
Contras: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Contras: "Flight got cancelled"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Prós: "Great crew, comfortable seating with enough leg room."
Contras: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Prós: "The friendliness of the crew"
Prós: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Contras: "There was no wifi on flight"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "It was all fine"
Contras: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Prós: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contras: "I wish they had WiFi"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "Turn the lights on early making it hard to sleep"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
The connection from NY to DC was so closed in time (less than an hour) that I lost my flight to DC. They had a problem to connect the ramp in the NY plane. I had to reschedule a new flight that was 7 hours later.
A cobrança de mala de bordo para voo internacional é um absurdo, ainda mais com um valor acima de outras companhias que cobram por mala despachada. Avião totalmente desconfortável, banheiro sujo. Não recomendo pra ninguém está companhia. Eles nunca poderiam está fazendo voos internacionais Apenas doméstico Péssima exp
a brand new 787. large leg room. smooth boarding and good services.
Embarque péssimo, espera em pé, confinados em espaço pequeno, aguardando onibus p transfer ao aviao.SOFRÍVEL
As mudanças feitas de última hora foram desgastante por não ter opções razoáveis dentro do horário que eu tinha contratado. A LATAM tem um serviço muito ruim de APP que poderia facilitar resolver estas pendências de mudança de voos.
Passagem mudado em cima da hora sem opções próximas ao que eu tinha contratado. Fiquei quase duas horas ao telefone para resolver e tive que submeter as opções ruins que me deram. Foi um final desgastante na volta.
Nothing. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen. A 12 hour travel turned to more than 30 hours and when I get to my destination our things are missing. I do not recommend LATAM to anybody else
O checkin foi muito bagunçado, pessoas de outro voo entraram no avião por conta da mudança repentina de portão, e o staff muito desatento no portão.
A experiência foi excelente porque optamos por fazer upgrade de classe e a viagem foi muito confortável.
Atualmente existe a possibilidade de preparar a documentação para a viagem com antecedência, de modo a ganhar tempo nos processos de check in e embarque. A Latam até que tem uma tentativa de automatizar previamente esse processo, mas não funciona bem. Aceita apenas arquivos em PDF, mas o formulario Anvisa não tem versão PDF (apenas e-mail).
Latam never said that I needed a PCR test 24 hours prior to traveling. I got an email saying “72 hours”. I had to leave the airport in Santiago, pay $45 for a taxi and pay $50 for a rapid test and then rush back to the airport. The Santiago flight left late and I lost my JFK connection to SFO. Alaska air couldn’t help. I had to buy a new ticket
Poderia melhorar quanto a mais informações do Check in no app pois não foi muito claro demorei um pouco para achar aonde fazia check in na volta e na ida deu um pequeno probleminha no check in do outro passageiro. Tirando isso gostei do atendimento.
This flight did not happen because Kayak and LATAM systems did not effectively communicate and I could not board the flight on the first leg of my trip.
Nada para reclamar. No quesito atendimento da Latam via telefone (SAC) sobre dúvidas da viagem fui excepcionalmente bem recebida. Fiquei muito feliz. Obrigada!!!
Tripulantes atenciosos e educados
o embarque demorou mais de uma hora, e depois ficamos mais uma hora aguardando documento de embraque com lista de passageiros para liberarem o voo.
Aviões estão velhos, barulhentos.
Não vejo sentido em etiquetar uma bagagem em um Totem se a mesma será pesada no checkin.
Voltar a ter serviço de bordo, mais espaço entre as poltronas
Prós: "I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America"
Prós: "Aeronave vazio, dando melhor alojamento para todos"
Contras: "Servir um lanche básico"
Prós: "Pontualidade e cordialidade"
Contras: "Problemas de espaço, por conta do meu tamanho, mas nada demais"
Prós: "Atenção do atendente no aeroporto de Navegantes."
Contras: "O voo foi tranquilo e tive toda a atenção, mas tivemos problemas pois o nosso nome não constava na lista do voo. No aeroporto tivemos a maior atenção para resolver o problema."
Prós: "Educados e atenciosos."
Contras: "Foi td bom."
Prós: "Sim, tudo muito bom"
Prós: "I never flew to Rome because of LATAM!"
Contras: "Flying home"
Contras: "Alimentação Nem água serviram"
Prós: "Assento desconfortavel"
Contras: "Assentos mais confortaveis"
Prós: "Plane was fine."
Contras: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Prós: "Aeromoça educada e atenciosa"
Contras: "O overhead bin muito pequeno para a mala de mão, comida péssima, e no desembarque uma mala chegou rápido e a outra depois de mais de uma hora. Outro voo que chegou 40min depois já estava com malas entregues"
Prós: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Contras: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Contras: "O Wi-Fi não estava funcionando"
Prós: "Da tripulação"
Contras: "A aeronave não tinha entrada usb para carregar o celular, sem o celular não tinha opção nenhuma de entretenimento, deveriam colocar disponível pelo menos umas revistas. A comida, só tinha a opção de um biscoito ruim, achei péssimo."
Contras: "Espaço entre as poltronas"
Prós: "Nothing. It was a short flight with nothing special to mention."
Contras: "The flight actually leaving on time and not half an hour late."
Prós: "Gentileza da equipe de check-in e tripulação, conforto da classe executiva."
Contras: "Desembarque remoto é sempre mais lento."
Contras: "Embarque pelo finger."
Contras: "Espaço das poltronas horrível. Comprei espaço maior e continuou apertado"
Contras: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Contras: "Snack . Don’t have 0 snack in the plane"
Prós: "Assento confortável."
Contras: "Já expressei. Abrs"
Contras: "Tenho 70 anos e a aeromoça não me ajudou a colocar a mala no local adequado. Era uma viagem de 8 horas e eu precisava de coisas que estavam lá dentro. As janelas azuis prejudicam a visibilidade. Pedi café e eles se esqueceram. Uma das vezes que pedi água, não fui atendida.Levantei me e fui pegar."
Contras: "Infelizmente o serviço de bordo é ridículo. Já foi o melhor do Brasil. Se a passagem fosse muito mais barata, mas nem isso. LATAM, última opção para escolher passagens"
Prós: "Cheguei vivo."
Contras: "Comida ser fornecida sem custo adicional."
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Adorei a companhia é super recomendo
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Prós: "Clean plane , good crew ,"
Contras: "they didn't load my baggage from flight 1 to 2"
Prós: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Prós: "I loved the different features on the screen and the excellent. Customer service on this flights"
Contras: "The space on the seat."
Prós: "It was a decent train ride."
Contras: "Stating it’s a train from the beginning and not having to go from one train station to another."
Prós: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contras: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contras: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Contras: "Advertised October Pink products but did not have them for breast cancer support"
Prós: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Contras: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Prós: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contras: "For me this part is not applicable"
Prós: "Tripulação excelente."
Contras: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Prós: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Contras: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Contras: "Plane is old and entertainment facilities are no longer appropriate"
Prós: "Not being charged for my first bag of luggage"
Prós: "Arrived on time."
Contras: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Prós: "Crew was nice."
Contras: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Contras: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Prós: "Crew was amazing. Service and food was good."
Contras: "Random TSA check was not needed at the end when boarding."
Contras: "The flight delayed for 2xhours from Paris to Cincinnati"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "The crew was very careful"
Prós: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Contras: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Contras: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Contras: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Prós: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Contras: "The seat padding is rather thin."
Prós: "Service and crew are great"
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Contras: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Contras: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Contras: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Prós: "The crew were nice."
Contras: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Contras: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Contras: "Screen broke half way through flight. Food was poor"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The plane arrived in New York smoothly"
Contras: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Prós: "Only the cabin crew was good."
Contras: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Contras: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Prós: "Standard on most parts with pleasant staff"
Contras: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
This was delayed nearly 2.5 hrs for no apparent reason.
meu voo foi cancelado dias antes do embarque, e não recebi qualquer assistência
Um voo que impressionou, checkin organizado, embarque tranquilo, lanche bom e entretenimento nota 10.
The seats are unfortunately not the most comfortable
The flight departure was over 2 hours late, The crew who were working late appeared to be tired before they started and the normal level of service wasn’t there, sanitising wipes weren’t offered upon entry to the plane one drinks run was completed where I was give a warm beer, we weren’t offered a drink with our meal and no further drinks were offered before breakfast which we missed. It’s tough I’m sure the staff were struggling due to the late departure, it was all compounded by issue at Heathrow with a further delay leading to the flight landing 2 hours 45 minutes late causing missed prebooked trains.
Checking in was atrocious - web check in was disabled and Despite travelling business class seats which were allotted were the worst in the cabin
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Prós: "Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing."
Contras: "More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Prós: "Overall good flight"
Contras: "Free snacks and drinks"
Contras: "Less leg room than on other airlines, Crew was noisy, credit card reader was broken so all payments processed manually, maybe they were behind schedule because of this and were rushing through the cabin as a big group"
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Crew were nice, good enough selection of entertainment. Quick disembarking"
Contras: "Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1"
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Contras: "It started over an hour late and they lost my luggage"
Contras: "The food was okay. The sandwich towards the end of the flight was not very good at all."
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Contras: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Contras: "No food or refreshments served during the flight."
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Contras: "Flight was delayed and had to sit on the tarmac for 40 minutes. Almost missed the next flight. Rude British Airways stewards."
Contras: "The seats rows are too close - high density."
Prós: "Friendly cabin crew"
Contras: "Long delays, little communication, stuffed into a hot bus before the plane was cleaned - not allowed off the bus, no air conditioning and kids crying whilst we were trapped for a while in the bus."
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Contras: "BA took us onboard, flew us 40 minutes into Frankfurt and they decided there was a mechanical problem and returned back into Heathrow. The next plane did not arrive until 5 hours later, which lead to missing the connection flight. We were asking for updates and nobody knew anything. We asked to be changed to different airline and they could even do that. They did not compensate or pay anything, which is unacceptable. Horrible customer service."
Prós: "Tight in ecomony. Aisle seats are bad I was hit the entire flight."
Contras: "Seats not the best"
Contras: "Bumped from flight although booked months in advance. Completely screwed up connecting flight as a result. Polite but inflexible."
Contras: "Very cramped in economy!"
Prós: "Bathrooms were fine"
Contras: "The TV monitor is smaller than my first Apple computer and there are no USB outlets for the long flight. The food is not well stocked and choices are minimal. The seat I was in didn't recline as normal due to location. :("
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Contras: "Atraso de mais de 1 hora"
Prós: "The crew was friendly."
Contras: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."