Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "It's good to flight public transit long time I'm the food is really bad pouring food"
Prós: "Crew was helpful and ver polite and efficient"
Contras: "At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss."
Prós: "Nada. Assento não reclinava"
Prós: "The food was fine to abv"
Contras: "The wait time was extremely long and would be even longer when going back to Boston"
Prós: "The airplane crew were very reassuring"
Contras: "Gate was changed 3 times and flight was delayed 2 times too!"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Prós: "Every thing is excillent"
Prós: "Nice crew comfortable seats selection of drinks were good"
Contras: "Better blankets too cold on the plane"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Crew was so attentive and helpful. Very courteous and friendly. Had great experience."
Contras: "Head rest on Seats tilts slightly forward making long flight uncomfortable"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "1.5 hour flight, on time and all that one should expect from a good airline."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Crew and service was amazing"
Contras: "No entertainment food Horrible"
Prós: "We were kept informed of prigresd"
Prós: "Smooth boarding."
Contras: "Plane packed to the hilt. Tough to find space for cabin luggage."
Contras: "Flight was cancelled 1 hour before departure... customer service was appauling"
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "Crew were good with serving food and drinks before our flight . We are sitting on aircraft for 1.5 hrs before departure stuff was excellent to keep us inform."
Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."
Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."
Contras: "Lufthansa has to upgrade the plane on this flight. The business class comfort is not suitable for a 4+ hours flight. Not at all."
Prós: "Pontualidade e facilidade no embarque."
Contras: "O espaço entre assentos é muito pequeno, fiquei espremido durante a viagem. As telas de Led de entretenimento são muito ruins, forçando as pessoas a baterem o dedo no touchscreen e balançarem a poltrona alheia."
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
same as from LUX … professional, nice.
Dreamliner was comfortable and entertainment system good
Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Prós: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Contras: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Prós: "Crew were excellent"
Contras: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Prós: "Crew good and seat OK but not exceptional for business class"
Contras: "Food was average - main course could have been better. Range of movies ok but not great"
Contras: "Information on arrival time was not correct"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"
Prós: "Refeições de alto nível"
Prós: "The friendliness of the crew"
Prós: "Seat was good"
Contras: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "The plane was very hot"
Prós: "The space at my feet with the chair in front was a bit akward."
Contras: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Prós: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Contras: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "quick/efficient boarding - good staff - good food - easy flight !"
Contras: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Prós: "The flight was smooth, the service was friendly, and the food with plentiful."
Contras: "Too much activity in the cabin during the flight."
Prós: "Crew were great, food, entertainment, seat and everything else was great as well."
Contras: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Prós: "the crew was nice"
Contras: "Seat confort on long flights, leg rooms,"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Crew was nice and efficient"
Contras: "Economy seats don’t recline enough."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Comfortable and well laid out seat area"
Contras: "Food was a little substandard for business class"
Prós: "Snooth and efficiënt with a KLM service"
Contras: "No entertainment"
Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Prós: "Friendly attendants. Decent food, and frequent snacks and beverages."
Contras: "No charging ports for electronic devices."
Contras: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Special food order was not fulfilled Plane was not ready and passengers were kept on bus for a long period
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Hablaron de la posibilidad de reembolso de dinero y lo que reembolsaron fueron solo 41 dólares de los 147 que costaron los dos tiquetes. Un robo total.
Awesome crew. Zero turbulence
Avião avariado... Atraso de 2h
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Ckin and bording were great! Top team in Porto.
Tripulação era boa , a companhia Tap é uma péssima companhia
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Contras: "Easy checkin, friendly staff, nice quick flight"
Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."
Prós: "The crew was super nice. Everything went smoothly."
Contras: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"
Prós: "Nice crew."
Contras: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Contras: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "Nada de extraordinário para elogiar."
Contras: "O voo partiu com mais de 1 hora e meia de atraso e o serviço de bordo poderia ser melhor. Tive fome durante o voo. E os comissários de bordo poderiam ser mais gentis."
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Prós: "On time flight, good service"
Contras: "Long wait for deposit luggage . Food could be much better."
Contras: "Assento muito apertado"
Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."
Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Prós: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Contras: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Prós: "seat comfortable, crew , quietly professional"
Contras: "larger leg room"
Prós: "Really spacious, clean and comfortable"
Contras: "Good service but not top of the line "go out of their way" service"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Contras: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."
Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"
Prós: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Prós: "The tripulation are very nice people."
Contras: "The space between seats are small."
Contras: "Aeronave é mais velha"
Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"
Contras: "Não fiz este voos pq houve atraso no Porto e tive de trocar."
Contras: "Não tem opção de entretenimento via app"
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Cumprir horários. Controlar o uso de máscara pelos passageiros
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
I voli sono sempre in ritardo.
Prós: "Plane on time, new plane, nice crew."
Contras: "Ability to move seats."
Prós: "It was enough fast"
Contras: "Too much money for nothing service."
Prós: "Fast and smoothy check in"
Contras: "After arrival to budapest not platformy ready and waiting over 10minutes"
Prós: "The crew was very professional and I cannot complain about that."
Contras: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Contras: "Larger leg room"
Prós: "We had an eventless and safe flight and it was not too cold on the plane."
Contras: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Prós: "It's the cheapest you can get"
Contras: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Contras: "Flight was late abolutnie 1 hour"
Prós: "We landed"
Contras: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Prós: "Tina voo marcado para as 12:30 e o voo foi alterado para as 8:30 sem sem aviso prévio. Tinha carro alugado, tinha um cliente ainda para visitar e tive de alterar tudo. Inadmissível!!! Momondo nunca mais e vai ser a opinião que vou passar no meu circulo de amigos. Muito mau!"
Prós: "Once boarding started it was very fast and flight left shortly after"
Contras: "Seats are very uncomfortable"
Contras: "Space between the seats."
Contras: "It was hot and stuffy and dirty"
Contras: "alertar sobre compras de bagagem e nao ser tomado em conta a compra ja feta antecipadamente, tendo que pagar 3 x mais e nao poder usar a bagagem adicional que ja usei absurdo! Um roubo, se puder nunca mais, pior em nenhum lugar isto foi informado que se comprava 15 kg de bagagem nao pode ser usado"
Contras: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Prós: "Tripulação simpática. Voo a horas e aterragem suave."
Contras: "So hot the flight. Seemed like a sauna."
Prós: "The crew was really nice"
Contras: "1h30 delay for no specific reason is unacceptable"
Contras: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Contras: "Distância entre bancos curta, com pouco espaço para as pernas."
Prós: "The flight arrived ten minutes early at our destination."
Contras: "Extremely small and uncomfortable seats even for a small person."
Prós: "Everything went to plan and we were very happy"
Prós: "The Check in was nice and polite"
Contras: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Prós: "No delays"
Contras: "Paid for priority and was put on the same bus as everyone else and because I entered first the bus I was last to exit making paying for priority completely useless."
Prós: "The price"
Contras: "The check in was not opened on time The bordibg was not possible on time"
Contras: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Prós: "O voo foi quase pontual. Normal para voo low cost."
Contras: "Embarque caótico, falta de avisos e inglês péssimo da tripulação"
Prós: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Contras: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Contras: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Prós: "Space. Priority Boarding"
Contras: "Strong bad smell. One hour late for departure."
Contras: "Very long queues at boating in Charleroi airport"
Prós: "Pleasant staff."
Contras: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Prós: "The people are very rude no cooperation"
Contras: "The crew was very rude"
Prós: "Flight left on time"
Contras: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Prós: "Cheap flights and convenient airport"
Contras: "Seats uncomfortable and hot"
Contras: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contras: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Prós: "It was quite good at boarding, quick and efficient (from/to)."
Contras: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Prós: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Contras: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Prós: "Non stop"
Contras: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Prós: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Contras: "seats could be a bit more comfy"
Contras: "Basic flight. Rude crew and late flight"
Contras: "Long wait in line to get on the airplane, No bathroom availability!"
Contras: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Prós: "Despite leaving 40 mins late, we arrived only 20 mins late."
Contras: "We left 40 mins late because 7 passengers were late to board."
Contras: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Contras: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Prós: "The food"
Contras: "Lost my bag"
Prós: "Punctuality. Direct flight from Prague to Madrid."
Contras: "Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat."
Contras: "hidden baggage fees suck!!! Was not stated on purchase!!!"
Contras: "30 min late no a/c"
Contras: "Flight was late ~ 1h"
Contras: "No snacks or even water given"
Contras: "Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight."
Prós: "On time, good service"
Prós: "Daily flight"
Contras: "No service at all, feels like low cost"
Contras: "Never had a flight with so little leg room"
Prós: "It was a direct flight."
Contras: "No leg room and a late departure due to a mechanical issue. Also, baggage check was a distance from the check in area."
Contras: "I never knew you can make the sit rows so close to each other :)"
Contras: "No food Limitted laugage"
Contras: "The flight is operated by a budget airline. False advert"
Prós: "The leg-room was ok only because we were assigned to an exit row."
Contras: "No advance check-in. All food and drink cost money aside from water. Take off was late in both directions. Landing was horrible, pilot dipped without warning several times. No options for entertainment at all."
Contras: "no drinks, even water. no ampthy from the crew, even not a smille"
Prós: "The plane was new, we were sat in the exit seats, so had ample leg space (though the seats did not lean back because of that). The crew was polite and efficient."
Contras: "The check-in process was very lengthy. I think a lot of it was because of the passengers, but probably the ground crew could have been more efficient."
Prós: "Very nice and helpful staff and crew"
Prós: "Boarding was fast and quite organized nicely"
Contras: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."
Prós: "Rear passengers boarded first, which is sensible, however this wasn't repeated on the return flight."
Contras: "Called to gate even though the aircraft wasn't even there! Could have had extra half hour airside."
Prós: "See above. But we given water."
Contras: "See above."
Prós: "Staff was friendly on all flights. Pilot handled a windy take-off and landing to London very well."
Contras: "I am 1'92."
Contras: "nO ON LINE CHECK IN AVAILABLE Only received a glass of water No entertainment It was not a Czeck airline aircraft, it was smartwings I paid for a schedule airline quality flight, received a substandard charter flight service"
Contras: "We had issues after take off which scared the whole plane and had us looking at one another in worry. Then had engine issues again when descending that were absolutely terrifying the whole plane was yelling and crying, very trematic. I have flown 100's of times and have never in my life experienced something like this. The landing itself was also horrible as we just basically smacked the ground. If you can fly a different airline do so! I think quite possibly these aircrafts are over due to be retired and the company does not maintain the safety of them."
Prós: "Flight was late for like 3 hours"
Contras: "The most tight plane I have ever been. Luckily the flight was just for 4 hours, horrible."
Contras: "When I bought a Czech Air flight, I thought I was getting Czech Air- but no, it was SmartWings, their budget buddy whose seats are literally squeezed together from all directions. Do not fly this airline if you are anything but short and skinny. There are zero amenities for free- which, again, would not have been the case on Czech Airlines. The nonchalant crew attitude from start to finish did not help the experience, nor did the lack of signage to find the airline's check in at Gatwick.."
Contras: "They checked us into the wrong gate. We then had to walk upast and down stairs and across the tarmac to get on the plane. My husband have low blood pressure problems and problems with stairs. There was no consideration."
Contras: "I will not fly with them again. I have too much stressful experience. I had bought my tickets more then 6 month before the fligth but because overbooking situation I did not enter to this fligth and I was forced to stay another day without no money and insurens when the next fligth will be.To be continue I was noticed that only fligth that can arrangeg for me to Tel Aviv is not direct via Moscow and total duration will be as 9 hours. The moment I arrived to Moscow I was very suprise to Know that my next fly to Tel Aviv on that day canceled too. I had to stay one more nigth in moskow . so I came back to Tel Aviv after 48 hours!!!! Before than I bouthg tickets I checked baggage allowance on the website of Cheh Air Travel Company and it was 23 kg. vs actually16kg !!"
Prós: "The most horrible flight I have ever been on in my life"
Contras: "- 4 hour delay with no explanation, except that they knew and didn't tell the passengers. - treating passengers like sheep - demand money for water - old and dirty airplane NEVER AGAIN SMART WINGS/CZECH AIRLINES, TRAVEL SERVICE AIRLINES"
Prós: "The flight crew was lovely."
Contras: "Major delays, we stayed at the airport for 3 hours! Very annoying, and uncomfortable."
Contras: "The crew was extremely rude - I was in an isle seat and overtime a crew member walked by they rammed into my arm and didn't even say sorry. They also tapped me hard when we were getting ready to land and said "Earphones out!" overall the crew was the worst I have ever had. Never will I fly with this airline again"
Contras: "P.S. I'm not sure they are actually qualified to be called an airline. I would not let them run a grocerry store..."
Contras: "The boarding was really slow, there was no entertainment or any service during the flight."
Prós: "Because of a delay in the first flight, we thought that we will miss our connection, but a Smart Wings agent was waiting for us, took us to a quick exit from the plane, gave us the boarding cards, and drove us to get on time to the next plane. We were stunned! we never got such good treatment"
Contras: "The Flight late 3 shouts. There is no food. The sits were so close."
Prós: "Everyone on staff was really nice and efficient. They have really limited cabin luggage rules, but allow a free checked bag, so that's pretty great."
Contras: "All food/beverage is for purchase, even water. The check in process was a bit lengthy too, maybe could be made more efficient."
Contras: "Original departure time: 21h55 Effective: 24h Delay without any apologize or compensation. I asked for a bottle of water but they sad only for sell."
Contras: "The boarding to the plane was 40 minuets late, the plane was crowded and small, there was no food and no entertainment what so ever."
Contras: "It took me 17 hours to get from Israel to Warsaw!!!"
Contras: "They forgot our luggage, what the heck!"
Contras: "Two days before the flight, they emailed to say that instead of 8:05 am, the flight would leave at 6:55 am. Ok, fine. I get to the airport at 5:30 and the flight is now leaving at 9:30 (and was further delayed to 10:20). I really could have used the extra sleep. Why bother with the email? Better yet - SEND ANOTHER EMAIL NOTIFICATION! They gave us a food voucher for the inconvenience but failed to mention that it wouldn't be honored on the plane. Very nearly missed my connecting flight which I had planned a full 4 hours between landing and takeoff. Harumph!"
Prós: "I dozed on and off most of the way"
Contras: "Water wasn't even offered, I realize some airlines are charging for snacks but water? Water should always be offered and complimentary."
Contras: "No food, only by additional payment."