Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "crew at the gate."
Contras: "My luggage is lost"
Prós: "Crew was really nice can’t complain"
Contras: "Other airlines offer free beer or even hard liquor here u have to pay"
Prós: "Crew was great, seat comfortable, food was fine."
Contras: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Prós: "Crews was very good and helpful."
Contras: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."
Prós: "Food was great, creww was very nice"
Contras: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Again boarding was smooth"
Contras: "The seats were terrible"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Prós: "The food that I did get was decent There was wine A couple decent movies were available"
Contras: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Prós: "The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok."
Contras: "I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed."
Prós: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Contras: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Prós: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Contras: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."
Contras: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Prós: "good flight didn’t have any problems"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Swiss Air the best!!!!"
Prós: "Crew was courteous."
Prós: "Crew was great. Flight kept time. Safe trip. Thank you."
Contras: "Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Prós: "Smooth, on time flight"
Contras: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Prós: "The way of treatment"
Contras: "The landing was terrible"
Prós: "Food a, entertainment and crew were really good!"
Contras: "Boarding was chaose and seats were tight."
Prós: "Got bumped to business class."
Contras: "What's not to like about that?"
Contras: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Contras: "-That I can't always fly Swiss"
Prós: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Contras: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Prós: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Contras: "Allow business passenger to use front bathroom."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Boarding was efficient and the crew were nice."
Contras: "the seating is horrible. it was the tightest seating I've ever experienced."
Prós: "Everything perfect and arrive to destination on perfect time."
Contras: "All positive."
Prós: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Contras: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Prós: "Confort and kindness"
Contras: "It was too cold"
Contras: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Prós: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Prós: "Great crew."
Contras: "Ran out of business class meal. Substituted a Econ class."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Prós: "The crew was pleasant"
Contras: "Baggage checkin & flight boarding was slow & disorganized."
Contras: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "Food and service"
Contras: "Working wifi would be good. Better A/C. More comfortable seats"
Prós: "Refeições de alto nível"
Contras: "Flight got delayed 30 minutes"
Prós: "Nice staff and no delay"
Contras: "Instead of crisps maybe a bit of cheese or crackers"
Prós: "Friendly crew, upgraded seat was worthwhile"
Contras: "More snacks in between meals,"
Prós: "The seat was a little uncomfortable but the crew were amazing."
Prós: "The friendliness of the crew"
Prós: "Service is awesome. Food is great."
Contras: "People with short connection are affected by the 15 to 25 minutes delay."
Prós: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Contras: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "The flight crew was so friendly and the food was really good."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Contras: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contras: "tough to sit on a plane for 9.5 hours"
Prós: "The constant smile conferred by flight attendants through the entire flight."
Contras: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Prós: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Preço muito elevado - usd 2100 one way em economia é de mais
On time flights and all services were fine except two of our four bags were lost. We have medical equipment in one and hope they find them soon. Currently, we have received no update or information.
The flight was too short to have food and entertainment. Otherwise excellent.
Crew had enough time to pay a bit more attention to passengers. The service level of Lufthansa has been very poor in the past 2 years and I will fly from now on with other airlines where possible. This in particular considering that Lufthansa increased their prices above average.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
I was flying with 2 older children and would appreciate if we had window row sits ,and not be seated near screeming toddlers. Sandwich was terrible.
I was not able to take the return trip back to Boston as scheduled. The first part was the flight from Warsaw to Munich with the departure time 1:15 pm on July 24. When I arrived at Chopin airport in Warsaw I learned that the departure time was changed to 9:15 am. I have not received any notification about the change of the departure time. I had to change my travel plans which could have been easily avoided if I were informed about the change. I used to have respect for the excellent service Lufthansa was providing. Lufthansa proved not to be the same reliable air line anymore. Lufthansa also managed to lose my suitcase. Very disappointed with the level of Lufthansa service.
Lufthansa keeps dropping quality of service. The food is just awful and I noticed other passengers also skipped the meals. They used Boeings before now just Airbus that feel old and are as comfortable as a bus. However Lufthansa seem to be the cheapest option so I should not complain.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Contras: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Contras: "Improve quality of on board announcements."
Prós: "Nada. Assento não reclinava"
Contras: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Prós: "Free entertainment, excellent food"
Contras: "Cabin was too warm; unable to adjust air at seats"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "We landed safely. I like the A380."
Contras: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Contras: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Prós: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Contras: "The seat and service."
Contras: "No complaints. Good vegan food."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Contras: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Prós: "On time, onwith excellent care by staff"
Contras: "The long walk on the airport for connecting flight"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Clean new Airbus 380. Nice crew"
Prós: "The crew is attentive and friendly The seats are flat-lay"
Contras: "The food is mediocre at best Seats are narrow"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "The food was excellent."
Contras: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Timeliness of fligyts"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Very pleasant crew."
Contras: "No complaints"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "Arrived safely."
Contras: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "I liked size of the lavatory ,food"
Contras: "I didn’t like selection of movies and seat wasn’t that comfortable"
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Prós: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Contras: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Prós: "I like the comfortable seats"
Contras: "Service lag a little"
Prós: "Crew was great. Seats were comfortable."
Contras: "The airline lost both of my luggage suitcases."
Prós: "Great crews, excellent customer service"
Prós: "The crew was amazing and extremely helpful!"
Contras: "The food could have been better"
Prós: "Staff were friendly and seats in business were super comfortable."
Prós: "The crew was nice and the seat comfortable."
Contras: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Contras: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Prós: "Everything was great"
Prós: "Crew and food were great."
Contras: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Crew was very nice and the food was excellent"
Prós: "DIY snack area"
Contras: "Food and seating"
Prós: "The staff..the attentions..food."
Prós: "It was only 2 hours"
Contras: "Small plane, no movies"
Contras: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Prós: "Good selection of movies"
Prós: "Quick and efficient not lying more to say or critique."
Contras: "Coffee and a bread roll as a snack??"
Prós: "Timely and smooth teansit."
Contras: "Food has a way to go to be appetising."
Prós: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Contras: "Business class seating on the AirBus 318 is very cramped."
Contras: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Prós: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Contras: "My luggage was lost in Paris. Now I need to wait still."
Prós: "Flight attendants were very nice"
Contras: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Prós: "Onboard crew was friendly. Dinner was good"
Contras: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Prós: "I liked the food, the crew, the service"
Contras: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Prós: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Contras: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Prós: "Plane was comfortable and new."
Contras: "Nothing really."
Contras: "Couldn't make the connection....Overall....an aweful experience!"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The plane arrived in New York smoothly"
Contras: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Prós: "Standard on most parts with pleasant staff"
Contras: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Prós: "Hospitality of the flight attendants"
Contras: "Toilets could hv been cleaned more often"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Cabin crew very friendly and caring."
Contras: "Airport services and lounge are OK."
Contras: "The air France flight was overbooked and we had been in standby until the last minute"
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
a comida estava gostosa, diferente do que vinha sendo...
Não apanhei o voo devido a atraso no primeiro
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
A atenção dos comissários e a comida
Você não consegue resolver nada com o call center
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Informação mais clara sobre testes necessários
Um pouco mais de organização na hora do embarque
Contras: "O uso de mascara não foi obrigatório"
Contras: "Seats are very uncomfortable in all planes"
Prós: "Great customer service!"
Prós: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Contras: "More food , comfortable seats"
Contras: "TAP doesn't understand the first thing about customer service."
Prós: "It was on time and everything went well"
Contras: "They could have offered more water"
Contras: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Prós: "Seats super comfortable. Big screen entrainment."
Contras: "One more time offer drinks for a very long travel time (other 10H)."
Prós: "Crew was awesome, seat spacing comfort not so much."
Contras: "Need to have seat upright to use trays to eat on flight"
Prós: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Contras: "Deben mejorar la comodidad de los asientos"
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "The price!"
Contras: "Much more but with this price you can not expect much!"
Prós: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Contras: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Prós: "The crew was very friendly and food was very good."
Contras: "The toilet sinks were clogged and dirty."
Contras: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Prós: "Space in the cabin"
Contras: "Language included"
Prós: "The food and crew"
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Contras: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "The crew"
Contras: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Prós: "Voo foi cancelado"
Contras: "Ter cido avisado"
Prós: "A comissária de bordo muito solicita. Bom entretenimento."
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Contras: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Prós: "It was on time."
Contras: "90 euro per bag!!!! Outrageous. Never again TAP."
Contras: "Pouca experiência da tripulação"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."
Prós: "Assento confortável, aeronave nova e sistema de entretenimento ótimo"
Contras: "O voo de SP atrasou devido a problemas mecânicos e para a conexão havia uma espera de mais de 6h. Nos deram somente um voucher para comer sem oferecer nenhum tipo de conforto"
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
Contras: "Nada de mau a apontar"
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"