Pesquisa voos baratos para Phoenix

Contras: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."

Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."

Prós: "Friendly crew, extra legroom, great entertainment options."

Prós: "Very professional and helpful crew. Great entertainment."
Contras: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."

Contras: "Food"

Prós: "Nothings"
Contras: "Seats not comfortable Service was not good"

Prós: "10 out of 10. excellent. 5 stars."

Prós: "Nothing"
Contras: "Still flying . I lost my first hotel night what to doooo"

Prós: "The food and beverage selection was great."
Contras: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."

Prós: "The flight was quiet."
Contras: "Service is extremely slow."

Prós: "A footrest would make the flight perfect."
Contras: "No footrest. Legs got tired. Felt like lifting them up."

Contras: "Services must be improved as far as hospitality is. Concern"

Prós: "I love everything and I will flight with them again . A very positive experience."

Prós: "Good serevice"
Contras: "food provided is not good. All western style most passengers are from Asia"

Prós: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Contras: "The fact that this was the shortest flight of my trip - Wish my journey started this way."

Contras: "1 day late , no refund for tle lost ticket in Seattle"

Prós: "Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks."

Prós: "Good facilities, food and entertaniment. Seat comfort not so good."

Prós: "www.Web.HR"

Contras: "Too cramped in economy. Food good, staff helpful."

Contras: "The fact that I didn't fly due to ill health and got no refund"

Prós: "Best entertainment system."
Contras: "Wifi didn't work. Seats could be more comfortable."

Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."

Prós: "Love the idea of informing every leg of my flight. Thanks"

Prós: "Nothing"
Contras: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"

Prós: "The shops were great, but not enough time to get to them due to multiple security checks.Emirates delayed takeoff by over 30 minutes to accommodate their passengers."
Contras: "Wait time, due to multiple security checks, the staff that were performing them were inconsistent. KWI could do better."

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good but not great."

Contras: "Did not get wheelchair assistance for my dad as requested."

Prós: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Contras: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."

Prós: "Over all all was great"

Prós: "Very nice check in, because the people weren't rude. They accepted my luggage and gave me my passes."
Contras: "Everything was great!"

Prós: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"

Prós: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Contras: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."

Prós: "A380 was superb. Really enjoyed being on-board of that aircraft"
Contras: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."

Prós: "Excellent"

Prós: "Your airline is always striving to be ahead of the game. You are ON TIME, friendly and efficient. If you fly where I need to go I will fly Emirats!!!"

Prós: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."

Prós: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Contras: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Contras: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"

Contras: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."

Prós: "The flight itself was fantastic. Perfection as usual. Emirates is surely neck to neck with Singapore Airlines for the number one spot of the best airline in the world."
Contras: "1. I joined at Bangalore. The staff worked strictly according to the rules. While this is good it lends itself to passenger discomfort at times. Example: I had only 1 suitcase of 45 pounds, and I had a hand baggage of 13.7 kgs, because I was carrying all my precious crystalware back to Houston. The attendant kept insisting I lighten the hand baggage to les than 7 kgs. Finally he even suggested I send the hand baggage as checked luggage. He must be insane! I had a few thousand dollars worth of crystal in that hand bag and there was no way I'd send as checked luggage. Finally, I lightened the load to 10 kgs and called his manager and I was allowed to carry the hand luggage. 2. On landing at Dubai, everything unraveled. The airport was full of thousands of stranded passengers because 18 hours ago a plane had crash-landed at the tarmac causing flight cancellations. Obviously Emirates was poorly prepared for handling this this emergency. Many of the passengers, including myself, ended up standing at the customer service counters (there were about 10 customer service stations all over the airport), and every customer station had about 500 irate passengers and 3 or 4 agents handling them. Not only that, the customers were standing in stuffy atmosphere, no fod no water for hours, many mothers were desperate with children. Emirates had no idea how to handle this situation. I caught hold of a senior police official and told him that the least he could do was to give the customers some bottled water to keep them hydrated. Within minutes, in typical Arab hospitality - many cases of bottled water showed up, followed by cupcakes and then Mango Frootis. This helped to calm the passengers down. Then there was the chaos of everyone crowding the service desk. No lines, no semblance of order. After discussion with the policeman, we installed barriers for that passengers would stand single file. One thing that was very wrong and out of our control was there were only 3, sometimes 4, persons behind the desk, attending to more than 500 stranded passengers at each station. I reckon we would need at least 20 or 30 staff at each station. I noted that at each customer depot there were at least 10 computer stations at our service station, but only 3 were manned. Also, there was no one to advise the passengers on their status, what arrangements were being made, what the status update of the situation was...... nothing. We just stood in a bunch at the customer service desk and hoped for some attention. Appalling. Emirates needs to beef up their crisis management strategies. As a Crisis Manager myself, I was appalled to see how poor their capability to respond to a crisis situation was. I have many ideas based on my experience in crisis management. If you want suggestions call me. Besides this crisis, Emirates has always been a very good airline to me. Their everyday service is impeccable and a treat to experience. Captain Joseph Lobo+ +1-713-689-8817"

Contras: "They cancelled the flight I want to have my money back"

Contras: "The fact that I can only carry 30 kg and also that it is very expensive to add extra luggage."

Prós: "I was able to receive a vegan meal, though I didn't make an early request. The attendants were very kind and graceful. Thanks for the newspaper."
Contras: "Reliance on electronic entertainment"

Prós: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"

Prós: "Entertainment on board"
Contras: "Your flight attendants are terrible, I asked her 3times just to get some water and she raise her voice to me, and I press attendant call button for 5 times just to get some more water but non of your flight attendant showed up at my seat, I'm a purser of Thai airlines so I know this Emirates flight attendant service was suck. I will never fly with Emirates again, so bad services"

Contras: "Was not able to get preferred choice of meal due to insufficient availability."

Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Everything perfect and arrive to destination on perfect time."
Contras: "All positive."

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Contras: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Prós: "Excellent crew, good food & movie selection."

Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Contras: "Travelled business class and was ace experience"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Contras: "Boarding was very slow."

Prós: "My seat"
Contras: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Prós: "Crew was great and professional."
Contras: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Prós: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contras: "Not having to walk outside in Edinbur4gh to board the flight."

Contras: "Lost all our bags so couldn’t ski"

Prós: "Quick flight"

Prós: "great crew and comfortable flight."
Contras: "sceens in the plane to show map and direction of travel"

Contras: "Inflight was better than I expected. But needs upgrading air crafts."

Prós: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Contras: "Turn the lights on early making it hard to sleep"

Contras: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Prós: "Friendly staff"
Contras: "Leg room"

Prós: "Very friendly and helpful crew."

Contras: "Very slow service at checkin, was not even available when I arrived at the airport"

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "I slept pretty much the whole time"

Prós: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contras: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."

Prós: "Food and staff behaviour"
Contras: "Entertainment"

Prós: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contras: "Cramped seating."

Prós: "Wifi on Board"
Contras: "Nothing"

Prós: "Nice to have a wrap for the snack."
Contras: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Contras: "We did not get two of baggage at the destination."

Contras: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Contras: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Prós: "Short flight with good communication."
Contras: "Nil to complain."

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Prós: "Absolutely nothing!"
Contras: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Prós: ".Very much on time with pleasant service."
Contras: "Can nit find much fault fir a short run!"

Prós: "Very friendly service!"

Contras: "Bag was lost"

Prós: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contras: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Prós: "on time, and with snow"

Prós: "Everything"
Contras: "Nothing"

Prós: "Flight was on time and quick and comfortable"

Prós: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Contras: "Nothing!"

Prós: "Comfort economy well worth the extra."

Contras: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Prós: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Contras: "I hate paying for water but I seem to do this all over town."

Contras: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"

Prós: "Everything"
Contras: "None"

Prós: "I got there"
Contras: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Prós: "Was on time! Not croweded!"

Prós: "Very enjoyable"
Contras: "I have no complaints"

Prós: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"

Prós: "We arrived early and check in went smooth"
Contras: "N/a"

Contras: "Same as above. Seats very narrow. But enough leg room"

Prós: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Contras: "No complaints."

Prós: "Very nice staff. Probably one of the best flights"

Contras: "my luggage was misplaced and I didnt have it for 3 days."

Prós: "The nicest cabin crew!"

Prós: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Contras: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"

Prós: "It was comfortable and smooth."
Contras: "It was all good."

Prós: "Friendly service, clean airplane, great food."
Contras: "No leg room in economy. Worse then United and American Airlines!"

Prós: "Comfort"
Contras: "Choice of movies"

Prós: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."

Prós: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"

Prós: "Everyone was polite and helpful and did everything to make flight comfortable"
Contras: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"

Prós: "Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice."
Contras: "Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime."

Prós: "In cabin crew was good. Good service"
Contras: "Crew at gate wasn't really friendly. Made some of us check in our carry ons stating that the flight was full, but I found on the plane that there was tons of overhead space after everyone had boarded. I had a connecting flight to tallin for a conference and was nervous that my checked in carry-on wouldn't make it."

Prós: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Contras: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."

Contras: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."

Contras: "Wifi spotty"

Prós: "Finnair is great when nothing goes wrong..."
Contras: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."

Prós: "Flight cam"

Contras: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."

Prós: "the flight wasn't full and I had the front row"
Contras: "i had the front row on an airplane but there was no first class:("

Prós: "It was comfortable and not too crowded"

Prós: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"

Prós: "It is misleading to review this as finnair flight. Not relevant"

Prós: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Contras: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."

Prós: "Felt captain on the original flight did everything he could"
Contras: "Boarded late, taxi' around for 3 and a half hours, deplaned as flight was canceled, waited 3 hours for next flight which was then cancelled. All understandable until the announced that the flight was reinstated only to be followed by an hour of the clerks unable to put people back on the flight which caused it to be cancelled. Sent to another airport except the free shuttle wasn't running, 50 dollar taxi ride later I got to sleep on the floor until the gates finally opened 5 hours later"

Prós: "The fact the plane didn't crash"
Contras: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"

Prós: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Contras: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"

Contras: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"

Prós: "Food on into fight inedible..No Food on domestic. Charge for everything."

Prós: "Individual seat video screens / media selection for such a long flight. Food also good, with good beer / wine selection"
Contras: "Bag never was placed on this flight, for whatever reason. BA had almost 4 hours to ensure its inclusion--but without success. It was delivered within 48 hours to my home, though, with all contents in tact."

Contras: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."

Prós: "Good service, on time, friendly and helpful flight attendants."

Prós: "Good"
Contras: "Breakfast"

Contras: "Some food has too many preservatives, margarine served instead of butter."

Contras: "Experienced very rude cabin crew"

Prós: "Once we got on the flight it was all good!"
Contras: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."

Prós: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Contras: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."

Contras: "Most of the entertainment consoles did not work"

Prós: "Got a very nice vegetarian meal"
Contras: "Entertainment system didn't work"

Prós: "Nothing"
Contras: "Old plane, noscreen on seats,, can't choose movie, no charger and USB. Terrible food Very expensive for the price"

Prós: "The only good thing was we landed early think that was more to do with the wind though!!!"
Contras: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."

Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Prós: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Contras: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Prós: "Despite being a short flight, they gave food"
Contras: "Nothing. All ok"

Contras: "Flight was delayed"

Contras: "Seats were too close together."

Contras: "Thé qualité officielle the images"

Prós: "Tripulação boa"

Contras: "Crew on the ground was very rude"

Prós: "The crew was very friendly."
Contras: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Prós: "Tripulação excelente."

Prós: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Contras: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Prós: "Entertainment system failed repeatedly."
Contras: "Entertainment system failed repeatedly."

Prós: "The schedule and timing"
Contras: "The airport, some of the crew, the aircraft seats, the entertainment system"

Prós: "crew great comfortable"

Contras: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."

Prós: "Crew was very nice and the food was excellent"

Prós: "The crew was very gentile."
Contras: "No enterteinment on the plane."

Prós: "On time, staff was nice."
Contras: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Contras: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Prós: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contras: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Contras: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Contras: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."

Prós: "Very quiet"
Contras: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Contras: "Tiny uncomfortable seats."

Prós: "Great food (Economy class). Good Service"
Contras: "Not enough bathrooms on Economy class area due to aircraft design."

Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."

Contras: "No offer of snack with no egg in it."

Prós: "Boarding was on time"
Contras: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Prós: "Ok"
Contras: "Nothing"

Contras: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Prós: "Easy, fast, comfortable, no hassles"

Prós: "The service"
Contras: "Nothing"

Contras: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Prós: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Contras: "Only 1 bathroom (toilet) for all of first class"

Prós: "Seat comfort in business class Professional and friendly crew"
Contras: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Contras: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"

Prós: "Great crew"
Contras: "Food could be a bit better. White bread is unhealthy."

Prós: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Prós: "Friendly crew and exit row had nice legroom."
Contras: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Contras: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Prós: "Not much"
Contras: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Prós: "Great food, pleasant crew."
Contras: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."

Prós: "tool me safe from one airport to another"
Contras: "wait time, food"

Prós: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"

Prós: "Movie selection was awesome! Food was good too."
Contras: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Prós: "The food, the facilities, the seat, everything."

Prós: "Pontualidade e simpatia"
Contras: "Os lugares atribuídos no check in online, que não pudemos alterar, apesar de ser efetuado com antecedência"

Prós: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Contras: "Seats were very tight compared to other airlines"

Contras: "There was no inflight entertainment screen. Would have liked one on a 4-hour flight."

Contras: "Flight was delayed 75 mins. We were at Newark longer than we were on the flight."

Prós: "Good movie selection, crew was nice"
Contras: "Didn’t wake me for breakfast, my headphone jack didn’t work so I had no entertainment, flight was delayed 2 hours sitting on the tarmac without explanation"

Contras: "I have flown Air Canada many times, and have never taken off on time. Most flights I have been on, were 30 -60 minutes late. Cabin service is usually minimal, lackadaisical, and indifferent. I would only fly Air Canada again as a last resort"

Prós: "Exceptional & friendly service."
Contras: "For a 4+ hour flight they may consider offering some free snack & drink."

Contras: "There was no complimentary food: not even snacks. Nice to have some juice, tea etc, though"

Contras: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."

Prós: "great service from start to finish would use again"

Prós: "Everything is good"
Contras: "Almost no"

Prós: "Friendly staff"
Contras: "No food selections available Better movie selections"

Prós: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Contras: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."

Prós: "Direct flight - on time departure , arrived early"
Contras: "Grumpy crew, uncomfortable seating - tight & seating comfort poor, attendants came around once for drink & food - didn't return until end of flight"

Prós: "I have never flown Air Canada before and it was one of the best airlines I have ever flown! Entertainment was great! The outlets were clutch. I got a sandwich and it was really delicious !"
Contras: "I didn't find anything I didn't like!"

Prós: "nothing was impressing about Air Canada"
Contras: "Seats was not comfortable."

Prós: "Our flight was delayed an hour and a half about 18 hours before takeoff which was communicated to us before we got to the airport, so we got to sleep in later. We were unable to make our connecting flight because of the delay, but when we arrived in Toronto I had an email waiting to tell me that they had put us on another flight, which was direct, that would get us home at the same time we had been originally scheduled. The agent that we talked to once we got to Toronto also tried to get us on standby to another flight that would have gotten us home two hours earlier! Also, our bags made it home too after all of the changing! Great service, nice to have a charging station on board and the food was edible."
Contras: "That there were a lot of delays, but I'm sure that was beyond Air Canada's control as Toronto airport workers were on strike."

Contras: "Close to a 4 hour delay. No explanation."

Contras: "Longest check-in line I've ever waited in. Pure chaos and lack of organization. Plane boarded from both sides, creating boarding chaos. Unexplained hour delay on the runway."

Prós: "Was not impressed with this flight. Honestly this experience will make me reconsider booking with AC in the future."
Contras: "Check in at Houston is terrible. Air Canada made us transfer our own luggage between flights causing us to almost miss our flight. This should have been indicated when booking the flight, we would have purchased a different flight. When we got on the flight, overhead bin was too small for my husbands carry on and a flight attendant whisked his bag away before we could ask where she was going. She came back without the bag and we asked where she had taken it- she had checked it without asking us if this would be ok. The bag was full of valuable breakables as well as our cash and cards. We asked if we could get the bag at the gate and she said it would come out on the carousel. So we spent 3 hours completely stressed out. Drinks were only served once the entire flight, more water should have been offered. When we got off the plane one of our bags had gone missing. We had to wait 2 days to have it delivered. It was delivered at 4am in the morning. Overall compared to the previous United flight, Air Canada has lots of room for improvement."

Prós: "On time. Comfortable."
Contras: "Entertainment system had ads. Too many."

Contras: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"

Prós: "Nothing because ..."
Contras: "It didn't happen. I booked myself on Delta for an am flight at my own expense. I will not fly air Canada again. This was the worst customer service experience I've had in 35 years of flying. I'm a multi millions mile flyer and will fly to Calgary a lot going forward, but not AC"

Prós: "Surprisingly roomy seat. Fine staff."

Prós: "I like that the seats have tv's and seats are comfortable There is also a great selection of things to watch Including Indy Canadian content So great! Crew was great as usual I very much prefer to fly air Canada over the American carriers"

Prós: "- Air Canada reps are nice, just super unhelpful - Friendly team, but not empowered to really help and quick to pass you off to others"
Contras: "- We tried to check in online and got an error message. When we got to the airport 2 hours before our flight, we were told by customer service rep #1 to join a line. At the front of the line, same rep told us "Oh it's probably that now you need a visa." - Why not tell people when they try to check in why there is an error? The new rule went into effect in December, and we hadn't been to Canada since needing a visa. Once we had been accepted, we were passed off to another employee who couldn't figure out why he couldn't check us in. Then another, who said "I'm only helping you because your flight is delayed, the flight should have closed by now." (Not exactly comforting, and considering it took them 2 hours to help, not super helpful either.) - When we ran to the gate, the people running the gate told us that the aircraft hadn't even landed, but weren't communicative in timing, didn't update the time on the boarding screens, etc."

Prós: "seats felt like they were bare to the metal"
Contras: "Pleasant a/c employees"

Prós: "Everything was fine. It was a very short flight."

Prós: "There was enough room to stretch out a little."
Contras: "That there was a secondary charge for everything."

Prós: "Crew"
Contras: "Seat pitch is non existent, so are free food or drink options. Very uncomfortable seats, glad my flight was only 2.5 hours. Avoid this airline...go Westjet instead."

Prós: "Only 30 minutes late, nice landing."
Contras: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."

Prós: "One of the flight attendant saw I needed help holding my second big bag while I was putting my carry on in and she held it for me without me asking and helped me find my seat, it was very stress relieving for me, and I really appreciated that. She was also very nice to everybody."
Contras: "I had a sprite and the amount was very little, I feel like the cups have got smaller. But that's not a big deal"

Contras: "I usually drink 2 or 3 beers on a flight like this. I bought a beer for myself and girlfriend. Beer hot and was told they had no way to keep cold. That's how it comes. 13.50 wasted. Sat there for 3 1/2 hours with nothing to drink. Had nothing on way back. Kind of ruined my flying experience. Have to think about flying air Canada again."

Prós: "The flight attendants were GREAT. The seats are crammed so close together that I had trouble getting my under the seat suitcase wedged in. On other airlines, the suitcase fits very nicely underneath the seat, allowing me to rest my feet on the suitcase. I am on the short side, so having the suitcase to rest my feet really helps. On the flight to Toronto, my daughter had to do it for me. On the return flight, the sweet flight attendant put the bag in and took it out for me. I really appreciated that"
Contras: "I know that all airlines have reduced the seat size and spacing. But it seems like Air Canada is worse than most."

Prós: "The food was pretty good."
Contras: "Outdated plane with no built in entertainment for an 8 hour flight, and then they still charged $10 to rent a screen. Bathrooms were gross and there were tissues instead of paper towels. Overall very disappointing and uncomfortable flight."

Prós: "Great! The passport check in Lisbon was backed-up, but Air Canada held the plane for many passengers. It was a great flight! Highly recommend!"

Contras: "The flight attendants were not that friendly."

Prós: "Smooth flight and on time"
Contras: "No extras (free alcoholic beverages, movies, music. Kind of like flying in a military contract flight"

Contras: "My one checked bag did not arrive with me. Not sure where the delay was."

Prós: "Seats were okay, crew was friendly."
Contras: "They served us one of the least appealing snacks I have ever received on an airplane 9which is obviously saying a lot)-it was some gooey hot pocket chicken creation. No provided entertainment (you can use your own or rent ipads)."

Prós: "It got me home"
Contras: "Long day of travel"

Contras: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."

Prós: "Nothing."
Contras: "Especially the crew."

Prós: "I like the comfort of Boeing 777-300 and the crew."

Prós: "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
Contras: "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."

Prós: "I like that personel was nice on the way back from europe."
Contras: "On the way to Europe i find out that i was supposed to download the app in order to watch movies on the plane, apparently i was supposed to get an email from Air Canada however there was NOT A SINGE EMAIL from Air canada. On breakfast they offer me banana bread. ARE YOU REALLY serious???? no eggs or sausage or something. Disgusting!!!! Had to beg flight attendant to give me piece of old bread. Very disgusting air lines!!!!!!"

Prós: "Staff was friendly and accomodating"
Contras: "Return flight was delayed a couple hours, customs was "full" at Pearson causing more delays"

Prós: "flight was mostly empty so I can go sit somewhere else"
Contras: "I am only 6 feet tall, and my legs do not fit in those seats there is not physically enough room between the back of the seat and the back of the next seat for my legs to fit there"

Prós: "Extra leg room but paid for it."
Contras: "Very turbulent. Entertainment system was okay on iPad but selections were poor, lots of old stuff. Really dislike Rouge."

Prós: "Great air fare. Small airport--easy parking---quick check in."
Contras: "Small plane with limited seat size, but well worth taking to Toronto to connect to major flights."

Contras: "Delayed for almost 2 hours but keep saying just 50 minutes late"