Not much Old broken furniture, AC broken. Scary neighborhood
Hotel is new and is nice. Comfortable beds and a great breakfast.
Staff was courteous No WiFi in rooms not by office. Beds terrible. No running water. TV was old, with static instead of quality pucture. No actual breakfast- out of juice, milk. No rolls, etc. At the sales price of $34 we overpaid!
Loved the supportive staff. Very accomidating. no
Clean, located just off the highway
The room was overcrowded with furniture and two beds. The carpet was filthy. It was noisy, in a seedy area in which I was not comfortable. I only stayed one of five nights booked.
It had a bed. It had a shower. Ragged towels. Bad smell in room. Low end feeling. Un -kept grounds, long walk from car to room. Noisy air conditioner
It was very clean and hospitable for the price. The TV was fuzzy.
The guy up front was cordial with us and was willing to refund the hotel. Room was supposed to be non smoking. A family of chain smokers must have lived there previously. This place isn't really rented by night. It was very apparent that people LIVE there and were not neighborly people that you make small talk with let alone make eye contact with. As we decided to get the H out of there, some guy is yelling across the way to another neighbor that he caught the guy who stole his bike and got what was coming... Unless you're the type of person to rent rooms by the hour, don't go! Choose life instead and pay an extra $20...
Hotel was clean, staff were friendly - but there only seemed to be one member of the reception staff that actually knew the area the location wasnt great ... taxis were BRUTAL! Would prefere something closer to downtown
Nice clean and quiet.
My stay was not that good because of two reasons: 1. It was too loud and noisy after middle of the night and we cannot sleep. 2. When we call to stop noisy teenagers the staff (receptionist) was not helpful and did not take any action at all and did not pay any attention. 3. As soon as we entered one of our rooms was full of water because A/C leaking and smell come from the wet carpet and we have to wait next day untill the technition came and fixed the next day.
Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants. Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.
The Renaissance is close to so many cool downtown Phoenix venues - Valley Bar, Hanny's Seamus McCaffrey's, and Crescent Ballroom. We were able to walk around and had plenty to do all within walking distance.
The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful. The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.
The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid. The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.
How clean the room was.
nice big room; sleep number bed
The hotel's proxsimity to the Airport. Also we wanted a hotel that offered first class accomadations which this hotel did for the most part. We are Seniors and we could not get the Bed real comfortable for us. We would have preferred a bed that would have a comfortable stationary mattress, not one that you had to try to form to your body.
For some reason the hotel had us booked for 25 Oct and not 25 Sept. This was resolved easily but somewhere along the line someone messed up!!!
Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas Pool was fairly small
A very nice hotel, would stay there again. On my stay at the hotel, the night lighting in the parking lot was not on. Unfortunitily I did not see the curb and fell injuring my left knee, straining my back and scraping my right elbo. After getting cleaned up my friend notified the desk on what happen. I also notified the desk on the way out the next morning, Instead of finishing our vacation we started for home,instead. 1. Fix lighting 2. Staff should have followed up better.
to take my plane it was so close from the airport
close to airport, free shuttle, very friendly stuff
I enjoy stay at the Radission Phoenix-Airport North. It is so convinent to shopping. Hotel service is good. I'll come back again.
Excellent location. Clean and the staff very nice
Radisson Phoenix ticked all the boxes for our stay. It was adjacent to the airport, clean and comfortable.
The warm cookie at check-in was nice as was the quiet air conditioner...you barely even noticed it was running...a nice change from the typical room rattling wall units in most hotels.
We liked the size of the room. And it was clean We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
Arrived very late at night and called the hotel from the airport - the bus was there within a few mintes to pick us up at the terminal and the hotel is very close to the airport so within another few minutes we were at the hotel where check-in was quick, smooth and very friendly. The rooms are large, clean and very comfortable especially after a day travelling on long haul flights. .
Privacy, lovely warm pool, buffet breakfast excellent, easy to find, close airport another guests room service tray with dirty dishes left outside for over 24 hours.
The breakfast was so good. alot of choices. Room was big ans very clean this hotel does a excellent job
The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious. First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
It was a wonderful hotel, great breakfast, comfy room, and friendly staff. I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong. Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
The staff gave us wonderful advice about a little Italian Restaurant not far from the Hotel. The place was perfect. Doubletree staff was always very nice and helpful. Another great feature, the huge chocolate chip cookie upon arrival.
The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
The hotel is very close to the phx Zoo. The shuttle will take you there and pick you up! This is ideal when you have a later plane. The shuttle driver Ray Lopez was fantastic. The pool is lovely and the towels were big. The bed was very comfortable. Breakfast was free and very good. The warm chocolate chip cookie is a nice touch. The dining room was closed on Sat. night due to an affair. I wanted to have a nice dinner there and was unable to do so.
Clean facility with a very friendly staff No dislikes
Gostei da localização e sua proximidade com o centro. Os tapetes são antigos, os móveis são antigos, o lugar é simplesmente velho e gasto e precisa ser reformado. O quarto era muito limpo e fazem um bom trabalho mantendo-o, mas a gerência precisa se livrar da mobília antiga e TVs velhas.
Pool area, lobby. Parking was horrible and not convenient in the area we were in
Lounge view awesome went for the sunset and ended up going back for night cap and view of Phoenix at night from the mountain every night. Plenty to do golf, great hiking trails, tennis and great pool area. Since you are literally on top of a mountain restaurants off property are not walk to but a quick 10 minute cab or car ride.
beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.
Beautiful location and amenities. We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.
Close to family. The resort is tired and it shows.
Place is old needs updates Everything
Nice room nice pools I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.
as we frequent several valley hotels, we especially loved the adult pool area.................... our room had absolutely no view front or back
Resort was pretty and acommodations acceptable for price. Narrow roadways and endless views of cars. I was unable to find a way to navigate through the resort without walking through the parking lots. Only room service ordered was a caesar salad with a total cost of over $20. Lettuce had just been washed, but not dried so it was watery with cold cut type chicken placed on top. Very poor especially for a Hilton.
Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction. That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.
My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room
O quarto estava limpo, tudo funcionou, é bom ter um minibar, próximo ao aeroporto e o transporte de cortesia para o aeroporto é uma grande vantagem. O café da manhã não é bom. O campus aberto e transeuntes o tornaram inseguro.
Para uma estadia curta este lugar foi perfeito! Eu fiquei hospedado por apenas algumas horas para tomar banho e dormir um pouco antes do nosso voo e este foi um local perfeito, especialmente para o preço.
A localização não é muito boa. O hotel está localizado em uma área onde há edifícios abandonados por todo lado.
It was a great experience from the front desk to the easy check out. Not really a factor if you're not a weekender but parking is truly disproportionate to the amount of rooms in the hotel. You will find that out the hard way if you find yourself staying on a Saturday night.
The room was clean and comfortable It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.
walking distance to anything downtown; very clean; friendly staff; excellent bed no free wi-fi???? $17 parking????
Semi clean room Nothing open past 12, very much lack of knowledge of there "hotel" hour of operations, never had an opportunity to enjoy like food but like everything else there is somthing more rhat will stick with people at Tucson, for a life time
Staff were not friendly .... injured myself while there and would not allow me temporary use of a wheelchair. Nothing in the vicinity of the hotel really.
Customer service was great!
Location, Clean Rooms, Excellent Beds, Good Internet. Homeless Begging right outside front doors.
viajando pelos diversos pa'ises, tive oportunidade de hospedar-me em diversas categorias .Comentando com o meu marido achamos q.para quem possui carro 'e um excelente hotel, q. ale'm das qualidades mencionadas nos proporciona um 'otimo caf'e da manha. Quero sempre hospedar-me num Holyday Inn Express.
Our overall stay was decent. Quiet, never any interruptions. What I didn't care for, the pool was absolutely disgusting. After taking a shower, we discovered our feet were dirty. We discovered it was the carpet making our feet black! Also dropped some jewelry between the bed and night stand, reached down to grab it and pulled back a handful of what appeared to be cookie crumbles..upon further review there was tons of food crumbs, some hair accessories and other items, that were not ours.
Close to the downtown area. Within a few minutes walk to ballpark, arena, and convention center
Bad Wi-fi condition, breakfast with minimum menu. If you are looking for relatively cheap accommodation, it's fine, but I still think I overpaid.
Staff was friendly. This was the dirtiest room I have ever stayed in. The carpets, doors, comforter, even one of the towels were dirty! The continental breakfast was a joke, and there were only 3 tables with hardly enough room for 6 people to be in there at a time. The neighborhood wasn't very nice, but I was trying to find something cheap within walking distance of the convention center. I walked it, but it was a bit of a hike. You get what you pay for, and at least I didn't pay much.
The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience. No complaints from me.
Staff were friendly,breakfast was great,will do it again. Great mini vacation!
Awesome breakfast. My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.
Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby. Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy
Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.
The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable. Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.
The power going out in the morning and not being able to get ready for the day before time to take off.
Very clean and modern room, nice pool, nice decor, friendly and helpful staff
All of the staff were very cordial and helpful. I would recommend a stay here even for family.
Room was exceptionally clean! First floor room.
The included breakfast was good, as was the access to a computer and printer. We found a toenail clipping on the carpet floor which made us uneasy able the overall cleaniness of the facilities.
Value for your buck. The heater didn't work, it was cold.
The air conditioner could of been colder even though we had it on 60. Overall we loved our stay
A equipe foi muito prestativa e acolhedora, todos com quem lidei. O recepcionista do horário noturno (um cara grande e moreno) também foi particularmente útil e encantador de uma forma tímida. Com certeza voltaremos. O banheiro do quarto poderia ser reformado.
A equipe foi prestativa e atenciosa, o quarto era ótimo e super limpo, hotel muito agradável e camas confortáveis.
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
Everything! Very Unique.
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Os jardins eram bonitos e em excelentes condições. Os quartos são amplos e têm tudo o que você precisa. A localização era excelente. A sala de ginástica era inacreditável! A cama não era a mais confortável que já usei em um hotel. Especialmente pelo preço. Como esperado, o serviço de alimentação no local é extremamente caro. A taxa de resort é alta e não opcional - eles te pegam!