Gostei da localização na 16th Street. Bons bares e restaurantes por perto. O parque aquático foi divertido. Os quartos são um pouco datados. O parque aquático era menor do que eu estava esperando. Sem muitas opções para refeições no resort durante o verão.
É um lugar agradável, a cama era muito boa Nada para reclamar
Tudo foi incrível. Verificar quão cedo out não era o melhor.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Everything! Very Unique.
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
The location was great. Staff were very friendly. Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
The only things redeeming about this property are the free parking, free breakfast and warm cookies. This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.
It was a wonderful hotel, great breakfast, comfy room, and friendly staff. I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong. Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.
We liked the size of the room. And it was clean We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
Clean facility with a very friendly staff No dislikes
The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious. First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic
Atmosfera divertida, piscina muito boa Gostaria que eles tivessem uma banheira de hidromassagem
A minha filha gostou da decoração moderna. Ela não gosta de banheiros com aspecto mais antigos, mas gostou do estilo moderno do banheiro (tanto os banheiros públicos quanto o do quarto). O local estava limpo para o preço que pagamos. Eu consideraria outros lugares na categoria abaixo de US$ 100. Gostaria que houvesse um buffet de café-da-manhã incluído, mas havia opções na área.
Limpo, confortável. Aviões, trens e automóveis. Ouvi todos eles, toda a noite.
Conveniente para o aeroporto. Parece um hotel brega de Vegas. A equipe era desorganizada.
Um lugar muito animado para se hospedar. Colorido e edificante! Os quartos são muito espaçosos e as camas são grandes e aconchegantes. A equipe era muito simpática!!! Eu e meu marido vamos ficar aqui novamente!
Value for your buck. The heater didn't work, it was cold.
The air conditioner could of been colder even though we had it on 60. Overall we loved our stay
The included breakfast was good, as was the access to a computer and printer. We found a toenail clipping on the carpet floor which made us uneasy able the overall cleaniness of the facilities.
Convenient location near wonderful shopping area and there were many fine restaurants within easy walking distance in additional to the good one right on the premises. The cooked to order breakfast was another plus.
good service room need to have more fresh air, price is a little bit expensive
nice area and atmosphere, enjoyed the happy hour recption and am breakfast, bedding very comfortable.
Front desk staff was friendly. My room had all of the accommodations I expected for a Courtyard. I received the newspaper every morning -- context: I've stayed at a number of Marriott brands and not all of them consistently brought the newspaper to my door. Small services like this make me want to come back. Breakfast was included in my room rate; food was good (cooked to order), and I felt they offered a variety of hot and cold breakfast options. The bed seemed very uncomfortable; found myself tossing and turning, though I was quite tired. Because of the restless night's sleep, I was less energetic the next day for work. So, I go to make coffee in-room, and I was SO disappointed to see that the coffee maker didn't look clean (as if it needed to be descaled in the water reservoir). I skipped the in-room coffee (yes, I know that stuff is terrible anyway) and waited for the restaurant to open.
Cão fezes em todos os lugares nunca limpou, entramos na s *** duas vezes!
Os quartos foram limpos e confortáveis
Eu amei o fato de que eles têm um happy hour com bebidas gratuitas A localização era um pouca longe do centro de Phoenix e do aeroporto
Ótimo serviço ao cliente!!! Nada
Great Place. We loved the suite with complete Living Room area, Kitchen, Bedroom and Bath. Two great TVs. Internet. Free Breakfast and Dinner. Can't beat the value or the comfort. I will stay here again.
I really liked having two separate rooms(full bedroom and living room). I also really liked the kitchen and eating area! I didn't like the view or the fact that there was a visible stain on the sofa but overall the place was very nice and staff were very accommodating!
Location to the airport. I paid for my room on Kayak when I booked the riom. When I arrived the girl at the desk told me there was no way I paid online. I was ready to leave and she caught me and said she received payment thru Kayak. Then she sill tcharged my credit card. It is now 10 days later and still they have not refunded my money for the second charge and have never even offered a discount or anything for their mistake.
Excellent value and comfort
schuttle service was nice age, crappy location
The shuttle drivers and front desk staff were very nice. The free breakfast in the morning was excellent, and the restaurant had great food and great service. Room was spacious and clean. Everything great
GORGEOUS, clean, brand new building. They actually are not 100% finished building yet, but the construction is well kept under wraps and the rooms are gorgeous and brand new. I love the modern feel. Staff was so wonderful.
Nothing Have a menu for food but non of which can be ordered because they actually didn't have any food. Extremely loud outside the room all night long. Uncomfortable bed. A renovated shower that was half the size of the room with one shower head in the corner...not sure about the thinking behind it.