Hotéis em Encanto, Phoenix

Gostei da localização e sua proximidade com o centro. Os tapetes são antigos, os móveis são antigos, o lugar é simplesmente velho e gasto e precisa ser reformado. O quarto era muito limpo e fazem um bom trabalho mantendo-o, mas a gerência precisa se livrar da mobília antiga e TVs velhas.

The location is the only great thing. The cleaning staff was very rude. Mainly an older looking Hispanic lady. They are selling drugs on the 4th and 5th floor. They even offered to sell me some on the elevator. Both floors have a huge marihuana smell. I told the front desk but it looks like they're in with them because nothing was done about it. don't take your family and just watch yourself. This is a 100% real comment by a real person!

The room was clean, and the bed was really nice. The location is terrible. The parking structure you have to park in is abismal. There's no access from the structure to the hotel. And it's not very well-lit, so walking through it alone at night was unnerving. In the morning I called down for room service, and the phone was answered by a very clearly exasperated man that said, "Restaurant, can you hold??" Five minutes later I asked if I could order some breakfast to which he rudely responded, "Yeah but it's gonna be like 40 minutes wait!" I told him that would be okay. He sighed heavily and said, "Alright. What do you want?" Having worked in customer service for many years, I was surprised and disappointed. I've always had such wonderful experiences at the Holiday Inn, but this was by far my worst hotel experience to date.

I liked the continental breakfast. I asked to move rooms due to chemical smell & they did so without hassle. New room had mini fridge & microwave. Carpet is dreadful, gross. Place is a tad sketchy,but I didn't have a problem. Everything is a bit beat down, but they are renovating

The bed was amazingly comfortable. I probably won't stay here again because I prefer hotels over motels (room entrances that lead into an interior hallway rather than the outside) That's my fault for not really checking it out. The staff was very friendly and courteous. The room wasn't cleaned very well each day. The shower head was so low I had to bend over in order for any part of my body above my stomach to get wet. The location of this hotel is not the best. Not someplace I would consider staying if I had kids with me. The tweaked-out hooker knocking on my door at 3 a.m. was a nice touch.

The worst shower I have ever been in,