Crowne Plaza Phoenix Airport - Phx

Prós: Location

Contras: Elevators broken. Housekeeping should do better.

Prós: The location and employees were nice except the valet.

Contras: Bed was horrible, the room AC was loud and they need to vacuum the entire hotel. This was not a 4 star hotel. 2 1/2, maybe 3 at best.

Prós: The location was very convienent.

Contras: Zero customer service. Door to room was broken and very hard to close. Staff ignored and told me to deal with it. Housekeeping held elevators so guests had to wait long times for elevators (we waited 9 minutes) Breakfast restaurant was disgusting.

Prós: The bedding

Contras: I could hear everything on both sides,I felt uncomfortable.. Our view was a parking garage wall. I was afraid to male love to my husband because I didn't want to be heard...terrible situation

Prós: It was a nice room

Contras: The parking at this hotel was terrible. Not everyone wants to valley their car, I like being able to go out to my car if need be. Also too the staff was not very friendly. I would not give this hotel 4 stars.

Prós: The overall quality was very good

Contras: Parking was limited Forced to use valet